Confluence vs KnowledgeOwl: Which is best for you?

It’s a strong tool for team documentation and knowledge sharing, especially for keeping information centralized and accessible. While navigation and content upkeep can be challenging as documentation grows, its collaboration features, integrations, and flexibility make it a valuable platform for maintaining shared knowledge and supporting cross-team alignment.

I like it for organizing documents, but because of it's limitations of supporting various formats, I cannot use it as the only tool for all my documentation needs.

This has been a game changer for our SaaS company, we have leaned into the KB as being our primary source for self serve help and we have definitely seen an impact in the number of ticket requests we receive.

Two users cannot edit at the same time, and if one is editing then the other cannot see their changes until the article is saved.