Zipline 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Zipline

4.7

(14)

Pricing

Pricing available upon request

About Zipline

Zipline is a task management solution, which enables businesses in the retail industry to streamline operations, execution and communication across frontline employees using messages, surveys, assessments, inspections and more. Professionals can create resource pages and widgets and tailor content based on role, strore type or region.

Zipline helps organizations gain insights into survey results in real-time and assign tasks to staff members according to requirements. Businesses can perform assessments and create messages to facilitate dialogues, discussions, and debates among teams. Additionally, administrators can access corporate news and educate teams using GIFs, images, videos and other attachments.

Zipline's search functionality allows managers to retrieve required documents from the repository. Pricing is available on request and support is extended via other online measures.

Zipline Screenshots

Zipline Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Zipline Features

Popular features found in Mobile Learning
Blended Learning
Built-in Course Authoring
Certification & Licensing
Content Management
Course Tracking
Gamification
Interactive Content
Self-paced Learning
Social Learning
Tests/Assessments
More features of Zipline
Access Controls/Permissions
Action Management
Activity Dashboard
Activity/News Feed
Activity Tracking
Alerts/Notifications
API
Assignment Management
Audience Targeting
Audio/Video Messaging
Audit Management
Bite-Sized Learning
Calendar Management
Campaign Management
Chat/Messaging
Collaboration Tools
Commenting/Notes
Communication Management
Compliance Tracking
Contact Management
Content Library
Course Management
Customizable Branding
Customizable Forms
Customizable Questions
Customizable Reports
Customizable Templates
Dashboard
Discussions/Forums
Document Management
Document Storage
Drag & Drop
Email Management
Email-to-Task Conversion
Employee Communities
Employee Database
Employee Directory
Employee Engagement
Employee Onboarding
Employee Portal
Engagement Tracking
Event Calendar
File Management
File Sharing
In-Store Execution
Knowledge Management
Learning & Development
Learning Management
Live Chat
Mass Notifications
@mentions
Mobile Access
Mobile Alerts
Multi-Channel Communication
Multi-Language
Newsletter Management
Peer-to-Peer Recognition
Performance Metrics
Prioritization
Progress Tracking
Project Tracking
Pulse Surveys
Quizzes
Read Receipts
Real-Time Analytics
Real-Time Chat
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Recurring Tasks
Reminders
Reporting/Analytics
Reporting & Statistics
Role-Based Permissions
Scheduled Messaging
Search/Filter
Secure Data Storage
Single Sign On
Social Media Integration
Sub-Task Management
Survey/Poll Management
Surveys & Feedback
Task Board View
Task Editing
Task Import
Task Management
Task Progress Tracking
Task Scheduling
Task Tagging
Third-Party Integrations
To-Do List
Training Administration
Training Management
Visual Notifications
Workflow Management

Zipline Integrations

Microsoft Azure

Microsoft Outlook

Okta

ServiceChannel

Gmail

Dayforce HCM

See all 10 integrations

Zipline User Reviews

Overall Rating

4.7

Ratings Breakdown

86%

Secondary Ratings

Ease of Use

4.6

Value for money

4.7

Customer support

4.9

Functionality

4.4

Elliott P.

Verified reviewer

Retail

201-500 employees

Used daily for more than 2 years

Reviewed March 2021

If you're in retail, you need this.

Zipline is a platform that I actually look forward to using, and has made my work significantly easier and my business infinitely more efficient. We all know communication is key in everything eery company does - so the benefits we've received have spread across every facet of what we do. I couldn't imagine us working without it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It seemed to be the only product on the market designed with the end-user in mind; the retail store team. Reports, analytics, roll-ups, etc are useless if the target of your communication can't get the basic information clearly and easily. Zipline was something that required no training for our team to use, it's so intuitive and clean that new hires can pick it up immediately and get going. This is even more significant when all of our training and on-boarding is hosted there!

Cons:

I wish I had a bit more personal control in maintaining our user lists or editing certain areas of the site. But the customer service team are ever present, fast, efficient and seemingly prescient at times - all of that means it's really no bother to ask them to do what I need and it's usually done in less than 15 minutes.

Reasons for choosing Zipline

Clean, easy to use, met our people were they needed communication, excellent customer service/support, great value, and the ability to work with an evolving product.

Reasons for switching to Zipline

Sharepoint wasn't intuitive, required too much knowledge to navigate resources, messages were often updated but not unilaterally and often leaving the old one inlace, causing confusion.

Jason W.

Verified reviewer

Retail

5001-10000 employees

Used daily for less than 2 years

Reviewed March 2021

Terrific Communication Platform

Overall, our partnership with Zipline has been very positive. They have terrific customer support and always seem to find a way to help when we need it.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Zipline radically changed how we communication with our stores. The platform is so intuitive to use that it enabled a smooth rollout and our store teams enthusiastically adopted it. The search function is effective and efficient making it super easy for store teams to find the information they are looking for. The platform also makes it easy for our field managers to stay informed and understand the information that their stores received. At all levels, Zipline has enabled our organization to access our field communication and stay informed.

Cons:

Zipline has been a willing partner and willingly accepts feedback and suggestions for their product, many of which they implement quickly. We are currently partnering with Zipline to provide more flexibility with tasks and assigning different types of tasks when needed in different situations.

Reasons for choosing Zipline

Zipline was far more intuitive and easy to use.

Reasons for switching to Zipline

Zipline has a much more intuitive and forward-looking product.

Danielle B.

Verified reviewer

Consumer Services

1001-5000 employees

Used weekly for less than 6 months

Review source

Reviewed September 2022

Zipline leaves room for improvement

Not the best. I've used better. I can't even use it at home

Ratings Breakdown

Ease of use

Functionality

Pros:

It's easy to sign into if you are in the vicinity of your store

Cons:

I can't access anything within the app unless I am within a certain distance of the store

Vendor Response

Hi Danielle, Thanks for your feedback about Zipline. The experience you're having (not being able to access Zipline when you're not at work) is actually by design. Brands that use Zipline can, if they choose, require workers to be clocked-in or on-site before being able to access work documents. This is to protect the company from labor laws that govern what companies can have hourly workers do when they're not on the clock. If you have any questions or have feedback, we would love to hear it. You can access our support through the purple bubble in the app. Thank you!

Replied September 2022

Joanne M.

Verified reviewer

Pharmaceuticals

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed November 2025

Amazing Company Portal Site ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

I no longer need hundreds of emails daily. I go to ZIPLINE several times a day. My direction for my days comes from the site. Links to all my tools that I need. It’s all right there in one place.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of use as well as the wealth of information that is available from your company on ZIPLINE. Everything is all in one place. Best company worksite I’ve been a part of.

Cons:

When my employees signed up for the access there was some issues with passcodes. Whether instruction was poor Ziplines customer support are very helpful.

Taryn R.

Verified reviewer

Retail

10000+ employees

Used daily for less than 2 years

Reviewed March 2021

American Eagle Outfitters Review

Very great all around!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really like how easy the software is to use on both your PC & iDevice, the system is the same on both platforms. In addition, the support we receive from the team is next level and unlike any other vendor we have worked with before.

Cons:

There are a few things we are hoping to grow with the platform over the next few years, but we know we will get there :)

Reasons for choosing Zipline

Usability and really they were best in class compared to all other partners!

Reasons for switching to Zipline

We needed a platform that worked for our team and our field, Zipline was the right switch and had everything we wanted.

Jeanne S.

Verified reviewer

Construction

2-10 employees

Used daily for less than 6 months

Reviewed March 2021

Excellent Tool Beyond the Retail Space

It's been really terrific. The people are awesome, the support is fantastic, and the software is top-notch.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Zipline had what we needed and is so easy to use. We work across North America, with licensees in the US and Canada. Each licensee is it's own business with a license to use our technology. We needed a central repository of information, task tracking, and communication, which fit Zipline perfectly. We love that we can customize our look & feel, build out visuals for our library folders, and that it's easy to learn and use.

Cons:

So far, nothing. The only suggestion for improvement I've received is to add the ability to initiate an email from the system. That is, add a link / icon for a user to click on where it automatically creates a draft email with specific content.

Reasons for switching to Zipline

SharePoint was not working in our situation, required too much time/knowledge to configure, and didn't have the benefits of the communication and task tracking that Zipline offered.

Emma J.

Verified reviewer

Retail

10000+ employees

Used daily for less than 2 years

Review source

Reviewed May 2025

Zipline - Useful and Expansive

9/10 Overall very pleased and think that Zipline is a helpful and useful tool for working amongst the team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Gives access to tons of resources especially for management. Allows communication across the company so you can stay connected with your corporation and associates.

Cons:

It can sometimes be difficult to navigate if you aren’t familiar with the quirks of Zipline. Takes some getting used to.

Scott T.

Verified reviewer

Retail

501-1000 employees

Used weekly for less than 2 years

Reviewed March 2021

Review of Retail Zipline (Communicator's Perspective)

From the initial "explore" touchpoint, through implementation and on to "post launch" support, the Zipline team has been attentive, supportive and collaborative. I couldn't have asked for a better team to partner with (and I've experienced some rough integrations).

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Zipline provides a straightforward, highly intuitive and user friendly platform for end users (stores) and HQ administrators. The platform allowed us to take communications out of emails, where they frequently got lost, and put them in a one-stop-shop location that's easily accessible. I've found huge value in the task functionality as it helps drive accountability, the resource library as it provides a well organized repository for "evergreen" resources my stores need and the incredibly robust search functionality. I also really appreciate all of the effort the Zipline team put into distribution flexibility. As a brand that serves five different countries (as of now), three of which require translated materials, having the flexibility to segment out messaging by distros has been incredibly beneficial.

Cons:

I think Zipline does an exceptional job at product functionality, now I want them to focus on the overall aesthetics of the interface. In my mind, the next step is to make the tool feel more elevated (like many of the websites people visit when shopping).

Tierney I.

Verified reviewer

Supermarkets

10000+ employees

Used daily for less than 12 months

Reviewed March 2021

Adaptable, Easy to Use, Amazing Support

Overall, Zipline has provided us with an easy and effective way to communicate to every employee with our company, which isn't always easy. It's provided us with tools to share real-time updates from our corporate office, and allow retail stores to communicate daily messages and tasks to their teams as well.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Zipline is easy to use, which is so important when trying to get daily communications out to our team. As a daily user, I like not having to spend tons of time trying to set things the way I need them to be. It also makes it much easier to train our retail leads on how to use and implement Zipline usage in-store. Before moving to a publishing role, I found it very easy to navigate as a regular user as well. Things were easy to find, and everything worked as intended. Overall, it's a great product that does exactly what we need it to.

Cons:

There are some features that are good, but could use a bit more depth, such as survey options and tasking. They're very nice as is, but some more customizable options would make them even better. The Zipline team is always great at listening to feedback and working to enhance their product though!

Nicole F.

Verified reviewer

Retail

5001-10000 employees

Used daily for less than 2 years

Reviewed March 2021

Love Zipline

They have radically improved our communications to our field teams, optimizing how stores receive and execute communications/tasks.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Zipline is the best communications tool in the industry. It is so easy to use (both for publishers and for users), and their support team is the best in the business. If you make a suggestion on an improvement, they seem to instantly put it into action. They want their tool to be the best, so they listen and make it the best.

Cons:

Honestly, anything that I like "least" about Zipline is nitpicking. Compared to other options out there, it's like complaining about a 5-star vacation.

Showing 1 - 10 of 14 Reviews

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