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Josh P.
Advisor, 7 years

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Updated January 27, 2026
Microsoft Clarity vs Smartlook: Which is best for you?
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Custom shortlist of 3-5 vendors

55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
Starting Price
Pricing available upon request
$55.00
per month
Free Trial
Free Version
Screenshots
and Demo
and Demo
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Top Rated
Features
Features
Website Analytics
5.0
For Websites
5.0
Reporting & Statistics
5.0
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Activity Tracking
5.0
Heatmaps
4.67
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Integrations
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See All
Pros / Cons
- Overall experience with clarity was the best, we mainly used heatmaps for tracking the website clicks and analysis and from that we made some optimizations in the website and that really helped us in driving 2x more traffic to our website
- We've had a few instances for whatever reason that the script confirms it's active, but then we find out data is not coming in and we have to close the container and start over.
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- The Integration is super easy, we can get new information about user behavior every time when we check the tool, it is a good software to analyze, improve and implement the content and services on a Platform (web or app)
- There is one problem I have faced while using smart look, sometimes i see for real-time visitors it shows a little late like around 5min late.
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Ease-of-Use
4.7/ 5
4.7/ 5
Value for Money
Highest performing feature
in the comparison
4.9/ 5in the comparison
4.5/ 5
Customer Support
Highest performing feature
in the comparison
4.6/ 5in the comparison
4.5/ 5
Functionality
4.6/ 5
4.6/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2022
FrontRunners 2022
Advisor
Recommendations
Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad