Recollective 2026: Benefits, Features & Pricing

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

Wondering if Recollective is right for your organization?

Our Market Research Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

Recollective

4.7

(58)

Pricing

Pricing available upon request

About Recollective

Recollective is a qualitative data analysis software that helps businesses gain insights into collected data to spot trends and identify themes. The platform enables managers to define personalized variables and visualize data through charts and graphs on a centralized dashboard.

It lets stakeholders create surveys and administer them to target audiences using a unified interface. Additionally, Recollective provides interactive dashboards, allowing users to access, compare and share findings.

Recollective Screenshots

Recollective Pricing and Plans

Starting price: $600.00

Free Trial

Free Version

Basic

$600.00

flat rate

Plan includes:

Hassle-Free Hosting
Support
Unlimited Activities
Unlimited Admin Accounts
Upgrades

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Recollective Features

Popular features found in Market Research
Benchmarking
Customizable Templates
Data Import/Export
Data Visualization
Panel Management
Question Branching
Reporting & Statistics
Statistical Analysis
Survey/Poll Management
More features of Recollective
Access Controls/Permissions
Activity Dashboard
Activity Tracking
API
Collaboration Tools
Customizable Branding
Customizable Questions
Customizable Reports
Data Collection
Engagement Tracking
Feedback Management
Generative AI
Interview Management
Live Results Sharing
Live Video Interview
Multi-Channel Distribution
Multimedia Support
Online Polling
Panel Interviews
Q&A Management
Question Library
Real-Time Data
Real-Time Reporting
Reporting/Analytics
Search/Filter
Session Recording
Single Sign On
Skill Assessment & Scoring
Survey Builder
Survey Sample Management
Surveys & Feedback
Third-Party Integrations
Two-Way Audio & Video
Video Call Recording
Video Conferencing

Recollective User Reviews

Overall Rating

4.7

Ratings Breakdown

74%

24%

Secondary Ratings

Ease of Use

4.7

Value for money

4.6

Customer support

4.8

Functionality

4.5

Julie M.

Verified reviewer

Market Research

11-50 employees

Used other for less than 2 years

Reviewed February 2019

They get what I'm trying to accomplish with my research...

Overall, this software is a great value for the money. It's easy to set up, very visually appealing, and user-friendly. And the customer support reps in the chat feature are very knowledgable. I plan to continue using for future projects.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I've used this software for 4 or 5 projects so far, and for the most part, it's very easy to use and has just the right amount of functionality in terms of question types, activity scheduling, etc. The BEST part is that you're not on your own – they offer a pre-launch checklist that covers all your settings and makes suggestions to help your activities be clear for the participants, and ensure that the data comes out clearly in the reports feature. They also offer helpful video tutorials for every function of the software.

Cons:

The software I used before this was much more limited, but the support was more comprehensive, in that the support team would reach out directly to participants. With Recollective, I have to act as the go-between most of the time, which takes away from my time to read and moderate. They should really offer a 'deluxe' package that includes this service!

Kate S.

Verified reviewer

Market Research

11-50 employees

Used monthly for less than 6 months

Review source

Reviewed June 2024

A fantastic choice for qualitative research

Looking forward to running more studies with them soon

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Fantastic support team and very user friendly platform

Cons:

Hard to say! The segmentation takes a bit of getting used to but all the resources are there to help you.

Reasons for choosing Recollective

Multiple reasons...................................

Vendor Response

Thank you for your kind words, Kate. We're happy to support you and your team!

Replied June 2024

Desireé G.

Verified reviewer

Market Research

11-50 employees

Used other for less than 2 years

Reviewed February 2019

Good plataform but has some details

Like i said is a good plataform easy to work with but still has some problems with UX.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The plataform is easy to use and understand for the people behind the study. The results are shown in a friendly way that is easy to share and explain to clients.

Cons:

But still has some details to fix in the users interface for the people participating in the study. For example, let's say that the study has a filter, if a person doesn't fit the filter is shown the customizable message of "you didn't pass" but still under that message there is a "continue" button that leads you to a login page. That is confusing and people dont understand what to do. Other example, the cards type activity where you have to drag the cards into categories, that is not the same in a phone, you can't drag them. Also, the main page for users should be more friendly and the fact that it should be able a way to create a direct access on the phone, etc. Like that, I have seen other examples that needs to be worked with UX (user experience) for the participants. We need them to feel comfortable with the plataform and come back for more.

Silvia P.

Verified reviewer

Publishing

1001-5000 employees

Used daily for more than 2 years

Reviewed August 2019

Make your work life easier, more efficient and more creative with Recollective

Recollective has helped us transform the way we interact with our audience to improve our offer, and in particular it has made it easier, more enjoyable, more creative and more efficient to carry out research activities. It has become well renowned within our company, with more and more colleagues adopting it as their research platform, which clearly shows we are very satisfied with the service they provide us with.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There are many, many aspects I appreciate about the software, but the combination of its ease of use and varied functionality is probably what I like the most. The interface is extremely intuitive, which makes creating research activities, screening questions, segmentation etc... very quick and easy. The innovative functionality allows to interact with customers in more creative and engaging ways: for example, I can share a sample of our next book to a selected audience within our wider community, asking them to review each page and mark what they like or dislike, and follow this with more specific questions through polls or fill the blanks. The in-built result functionality makes it quicker to analyse results, which I can easily share with my colleagues. Overall, through this platform it takes infinitely less time to create, share and analyse research activities, and I am not exaggerating when I say Recollective has truly changed our work life, making it more enjoyable and productive.

Cons:

It's hard to find something not to like about the software. An area for improvement could be the logic functionality available in the research activities, but there are plenty of workarounds that work just as well when there isn't an immediate solution. It also needs to be said that when something is not working as you wished, Recollective offer great customer service that helps find an alternative solution or even look at new developments.

Reasons for choosing Recollective

We needed something scalable, easy to manage, user friendly and with functionality such as participant profiling and contribution tracking, and Recollective was the one that perfectly matched all of these needs.

Ludmila B.

Verified reviewer

Market Research

51-200 employees

Used monthly for less than 2 years

Reviewed May 2021

Recollective Review

My overall experience with Recollective has been great. The programming is fairly easy and the support team is amazing. Thank you!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the flexibility of the software and the ease of use. Things are intuitive but whenever I had a question or an issue the support team is always there to help. They are very responsive and helpful.

Cons:

Some features are missing or harder to set up however the recollective team is always listening and add the new requests to the list of future development. So if something is missing from the software that you need make sure to mention it to the support team and you might actually see it in the next software update.

Reasons for switching to Recollective

REcollective is cheaper plus for a lot of our studies we need to make sure the team and software resides in Canada and recollective is able to provide that.

Vendor Response

Thanks for your kind words Ludmilla! We have so much more to come for Recollective!

Replied May 2021

Jennifer A.

Verified reviewer

Market Research

1001-5000 employees

Used daily for less than 6 months

Reviewed February 2019

Excited to be using the Recollective platform!

The Recollective team has been among the best vendors I have ever worked with in terms of support, contracting and general capability, knowledge and dedication to client satisfaction. I'm excited for 2019 and beyond. Happy to talk to anyone thinking of using the platform to share our experience to date.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

We recently contracted with Recollective to run our thriving Digital Hives business because it offers best in class features like heatmapping, video and photo capture and editing, robust live chats, an amazing backend moderation, analytic, word cloud, video transcription, and storytelling suite of tools. Add in ease of set up, amazing customization opportunities and member onboarding tools and it's simply the best of the best. We're two weeks in to our contract and already up and running with our clients- internal and external- who are equally thrilled.

Cons:

Nothing yet! The only reason I didn't give it a 10 for recommendation is that it is early days yet and I need to see how the ROI shakes out but I have every expectation that we are going to be as financially thrilled as we are performance thrilled.

Alfonso R.

Verified reviewer

Market Research

11-50 employees

Used daily for less than 12 months

Reviewed August 2019

A powerful and easy to use tool

My experience with Recollective has been good so far. As I get more efficient at programming and moderating I try to integrate it in as many projects as I can. I have now used it for qual only and qual and quant mixed projects effectively.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It would have to be ease of use and the intuitive way the software works. That paired up with great customer service in case something goes wrong is a very powerful combination.

Cons:

I have found that Recollective is sometimes too advanced for smaller tasks we need to carry out in some of our smaller projects and we just can't justify the expense in those cases. Perhaps a more basic version at a cheaper price would fill that gap.

Alejandro C.

Verified reviewer

Market Research

11-50 employees

Used other for less than 2 years

Reviewed February 2019

So friendly and intuitive... but needs a little improvement

I would say 9 out of 10. still is better than other platforms and especially the help desk is unbeatable.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

First of all, the help desk is great, it is fast responsive and very friendly, Their use of screen capture videos is enormously helpful. The platform is easy to use and has very good features, specially when as an administrator you need to navigate through the answers. The fact that is smartphone adapted is also fantastic. We hardly receive help notices from users.

Cons:

As a market researcher, there are some features that would be great if improved. I.E. piping answers from previous questions or show/hide answers from previous questions. It amazed me that it was not possible to delete a participant from the database. This brought me quite a problem in my current project . It should also allow multiple tasks in a single screen.

Sarah M.

Verified reviewer

Market Research

11-50 employees

Used monthly for more than 2 years

Reviewed September 2019

Recollective has been a great partner.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We selected this platform years ago when we were vetting new solutions for running online qualitative studies. Once we chose to move forward with Recollective, we have appreciated its ease of use for both ourselves and our respondents as well as its constantly evolving sets of tasks and activities. Throughout the years, Recollective's functionality has become increasingly more robust and any limitations have been consistently addressed.

Cons:

Overall, I do not have many, if any, dislikes about this software. Frustrations from earlier iterations of the software have been addressed throughout the years. If anything, I occasionally find a certain funtion I want isn't available, but experience has shown me that those limitations are frequently addressed as new features roll out.

Reasons for switching to Recollective

At the time, QualBoard was not providing enough features for us to run robust, interactive, and enjoyable experiences.

Ivey C.

Verified reviewer

Market Research

11-50 employees

Used monthly for more than 2 years

Reviewed September 2019

Best community/discussion board platform

We always turn to Recollective for our digital qualitative needs and think of them as our go-to partner. On top of having a great platform, they are also great consultants that we know we can rely on to help us figure out the best approach.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We've tried many online platforms, but Recollective has become the go-to for us. It has the most user-friendly platform, the most robust features, and the best back-end analysis tools that we've seen across platforms, and for a comparatively reasonable price.

Cons:

There always seems to be some kind of question type that we think of that we're not exactly able to do on the platform. However, the IC's are always great at offering up work-around solutions, and the team is constantly updating their features and tools.

Reasons for switching to Recollective

The other platforms weren't offering enough capabilities, especially for the cost.

Showing 1 - 10 of 58 Reviews

See All Reviews