FieldAware 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

FieldAware

3.4

(66)

Pricing

Starting at $70.00 per month

About FieldAware

FieldAware by GPS Insight is a field service management software made specifically for businesses who have a mobile workforce and want to get organized, automated, and connected to their teams in way that simply cannot be done manually. With FieldAware software, you can get the job done faster, smarter, and safer and without all the headache of paperwork.

No matter if you’re a small business, a franchise, or a larger enterprise company, we have you covered. FieldAware’s innovative design lets you customize features based on your unique needs and goals, to design a system that works just the way you need it to for your business requirements.

FieldAware’s dynamic forms allows you to create customized forms that are a living document and can change in real-time depending on the data, pull in data from other sources, skip questions or add more to ensure work orders have relevant information, are accurate, and meet compliance.

In the field and on the job, FieldAware by GPS Insight makes it easier to deliver better service to your customers and creates a positive work environment for employees. Your workforce can access job information from any mobile device and close jobs faster b...

y creating invoices onsite. They can even generate custom-branded invoices to customers and hare them as PDF files, shareable links or via email. Your team can also complete job documentation like activity notes, service history, installed assets quickly and accurately with one-touch data collection. This eliminates cumbersome paperwork after each job and reduces customer disputes thanks to automatic documentation. In the office, it gives dispatch and operations teams clear oversight into the field worker locations, job site, and work details to streamline field service workflow. You can assign work to the right tech, at the right time, at the right location, and with the resources they need every time. FieldAware by GPS Insight provides an at-a-glance view of your field teams with map-based scheduling, which improves service delivery for your customers and helps maintain high-quality standards. It prioritizes and assigns jobs quickly to simplify the dispatch process and increases first-time fix rates and closes more jobs on the first visit. Administrative tasks like invoicing, logging work orders, tracking inventory and ordering supplies can all be automated with FieldAware. FieldAware helps management teams gain visibility and deep insight into business operations to better manage teams, identify revenue opportunities and grow and mature the business. It has built-in analytics to help spot trends and potential issues for fast action and decision support. It identifies areas of improvement with powerful reporting that offers transparency into day-to-day operations and creates a more connected business. It’s user-friendly and intuitive dashboard gives you a comprehensive view of your business in real-time for the most accurate status updates. And last but not least, GPS Insight provides a comprehensive onboarding process that guides you through the process of implementing the FieldAware without all the worry – we take care of that. Our technical staff provide a three-stage onboarding process including account set-up, data import, and comprehensive training. Because FieldAware by GPS Insight is a true application programming interface (API) platform, it can easily integrate with a variety of back-office systems like QuickBooks, NetSuite, and more. If you have a system that you need to pull data from, talk to us about integrating it with FieldAware. You can count on GPS Insight to provide ongoing support. After your onboarded, we just don’t leave you there. You’ll have a dedicated point person, 24/7 access to our highly trained technical team, an extensive online knowledge base, and a comprehensive catalog of technical and user information. You never have to go it alone; we are there to support you for the long haul.

FieldAware Screenshots

FieldAware Pricing and Plans

Starting price: $70.00 per month

Free Trial

Free Version

Basic

$70.00

per user, per month

No plan information available

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FieldAware Features

Popular features found in IT Service
Compliance Management
Configuration Management
Inventory Management
Knowledge Management
Problem Management
Real-Time Monitoring
Release Management
Self Service Portal
Service Catalog
Task Management
Ticket Management
Workflow Management
More features of FieldAware
Accounting Integration
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Appointment Management
Appointment Scheduling
Automated Scheduling
Availability Management
Barcode Recognition
Barcode/Ticket Scanning
Billing & Invoicing
Calendar Management
Change Order Management
Charting
Client Management
Client Portal
Clock In/Out
Commercial Properties
Contact Database
Contract/License Management
CRM
Customer Database
Customer History
Customer Management
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Data Import/Export
Data Synchronization
Data Visualization
Dispatch Management
Document Imaging
Document Management
Document Storage
Electronic Signature
Employee Management
Employee Scheduling
Equipment Management
Estimating
Forms Management
Gantt/Timeline View
Geographic Maps
GPS
Inventory Control
Inventory Tracking
Invoice Management
IT Asset Management
Job Management
Job Scheduling
Job Tracking
Location Tracking
Maintenance Management
Maintenance Scheduling
Mobile Access
Mobile App
Multi-Location
Offline Access
Online Booking
Online Time Clock
Patient Records Management
Payment Collection in the Field
Payment Processing
Performance Metrics
Pesticide Usage Tracking
Preventive Maintenance
Project Time Tracking
Project Tracking
Proposal Generation
Purchase Order Management
Quotes/Estimates
Real-Time Analytics
Real-Time Reporting
Real-Time Updates
Recurring Appointments
Reporting & Statistics
Resource Management
Resource Scheduling
Route Management
Route Optimization
Routing
Scheduling
Service History
Status Tracking
Technician Management
Third-Party Integrations
Timesheet Management
Time Tracking
Time Tracking by Client
Waste Management
Work Order Creation
Work Order Management

FieldAware Integrations

Xero

QuickBooks Online Advanced

NetSuite

Salesforce Sales Cloud

CBOS

FieldAware User Reviews

Overall Rating

3.4

Ratings Breakdown

39%

21%

26%

Secondary Ratings

Ease of Use

3.5

Value for money

3.0

Customer support

3.3

Functionality

3.2

Have you used FieldAware and would like to share your experience with others?

Chris H.

Verified reviewer

Security and Investigations

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2019

Awefull Software

Previously 2

Genuinely a waste of money but we are locked in with them as the money that was spent to integrate their software into my company was around £6000+ and getting your data back from them is nearly impossible as it is converted to work with their systems.

Ratings Breakdown

Ease of use

Previously 4

Value for money

Previously 2

Customer support

Functionality

Previously 3

Pros:

Very little to be honest. when it works you can track staff movements, add photos and create ob sheets easily

Cons:

The software rarely works correctly. For a period of time if you rotated your phone to adjust the aspect it would delete everything you had typed in the job sheet. the system now rarely tracks the work phone correctly, often glitches in the middle of typing a job sheet and you loose the data, it was massively miss sold to my firm by being told it could do more than it can, reports don't work correctly and are complex to create, it doesn't integrate into Sage accounts at all but we had been told it would. you cannot run reports based on needing return visits on jobs meaning someone has to go through each job sheet individually on a daily basis to double check what jobs are required.

Shawn P.

Verified reviewer

Transportation/ Trucking/ Railroad

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2025

Keystone Trailer Services

very good, use it in handling 500 to 600 service requests per month.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

cloud based so it can be accessible from any location with a simple sign on

Cons:

it is no able to track technician's time per task, only tracks for the whole job

Reasons for switching to FieldAware

needed more automation to handle a higher volume or service requests

Vendor Response

Thanks so much for the excellent review, Shawn! We're happy to hear FieldAware has made some positive improvements in handling service requests for your business!

Replied March 2025

Cory R.

Verified reviewer

Hospital & Health Care

51-200 employees

Used weekly for less than 2 years

Review source

Reviewed December 2025

Fieldaware

Lacks features like automatic customer text alerts or easy secondary tech job visibility. Some areas need more customization, and limited users might access full functionality.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Built-in tools provide deep insights for better decision-making. Ability to tailor fields and workflows to specific business needs.

Cons:

Frequent issues with data loss, syncing problems, and the mobile app malfunctioning, especially when adjusting phone orientation or during typing.

Vendor Response

Thank you so much for sharing with us, Cory! Please feel free to email me at the attached address if you'd like me to connect you with our support team about your data and syncing inconsistencies.

Replied January 2026

Shelley P.

Industrial Automation

201-500 employees

Used daily for less than 12 months

Review source

Reviewed August 2017

until recent we've had no support

unfortunately it doesn't help us do what we would like to do with the report side

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Concept is good ease of access, app appears user friendly for the technicians. requires big changes

Cons:

• Reports are not very readable • Appear too condensed • Hard to decipher headings from reports. • The name of the Task needs to perhaps be a different font to the description Logo appearing Blurry The reports are printing out with half the task on one page and half the task on another when there are attachments; we need our reports to be more streamlined and clearer for our clients to read. There are too many dark lines, box lines and shaded areas in the reports. Will there be an option for print preview. we don’t have the option to delete a task. How can we or FieldAware staff set up an automatically generated notification email being sent to the administrators (office based) that notifies us when a job has been closed out on the field? There is nothing to advise a job has been completed and ready for invoicing and reporting. When a Job is Completed in the Field it will be synced back to office, but there is no notification feature. Where do you see Add Fields? Additional Fields are Custom Fields which I outlined above. If you are on a Page and see Additional Fields with a White Plus inside a Green Circle, click the Circle to show you all available Additional Fields which can be added to that page. You may not want some Additional Fields to appear for example. What I’m chasing is an area that doesn’t show up on the report where both myself and the techs can write information that is specifically for the tech and the office not the customer. The device fonts don’t appear to be universal either, when I try to change detail in PDF it states the current font is not available. Can you advise on how this can be amended? As the reports don’t look professional with different fonts now.

Verified

Reviewer

Information Technology and Services

51-200 employees

Used daily for less than 2 years

Review source

Reviewed November 2018

Great after recent improvements

At first I was disapointed, as said above after the recent updates it has now turned into a fantastoc product which is great, easy and smooth to use daily!

Ratings Breakdown

Ease of use

Functionality

Pros:

I use this software on a daily basis for my job. After the recent set of updates it has improved it hugely. Now is a lot less clunky to use and now does background syncs so jobs and be completed and you can browse your next jobs, before you had to wait for the completed job to sync on a sync screen. It lays out clearly what lies ahead for the day or the week. Also great little features like calling the customer though the app and the passthrough to google maps feature.

Cons:

Fieldaware seemed to have ironed out all my cons about the app. Keep up the good work guys!

Verified

Reviewer

Telecommunications

11-50 employees

Used other for less than 6 months

Review source

Reviewed May 2018

Not For Everyone - But They'll Swear It Is

We did not benefit from it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I loved the sales pitch. That's where my interest ended. We ended up paying into the triple-zeros for our "trial" period, which is fine, if it would have delivered as promised. They were very friendly, and they do a great job on presentation. I'm sure that their software would work nicely for a company who didn't have customers with guidelines on how they want their deliverables or for a company who was just using it for dispatch or internal purposes.

Cons:

Everything we tried to explain about our company ended up with their sales department telling us how WE could change to fit the software, not how we could use the software to make our lives easier. We wasted countless hours of payroll time and company resources to find out that there's absolutely no reason a company in our industry would use this software. But even as we canceled and stopped taking their calls, they swore up and down that if we would just give them a chance (that we more than generously did), they'd make it work for us. After spending all the time and money, we still get sales calls from their team, who act unaware that we were ever customers, and who will tell us about the amazing trial offer. They're pretty unaware for having the word "Aware" in the title of their application. They thought we should recruit our customers to accept their style of deliverable, regardless that we have contracts that stipulate how our deliverables are presented. Bottom line is that this software will only work if you are using it with internal customers who are all ready to adopt their way of thinking. You can't get them to understand that there are contracts with big companies who want things done a specific way because the Field Aware team thinks that their customer is always wrong. It's expensive and doesn't work for our industry.

Verified

Reviewer

Used daily for more than 2 years

Review source

Reviewed May 2018

Fieldaware has nearly killed my business

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Theoretically, Fieldaware would save time, and money, if it is working properly. When it is functioning properly, Fieldaware is easily searchable; real time; shareable; and great for dispatching a medium to large crew.

Cons:

Constant issues, sometimes taking weeks to have resolved. For instance, last month many of our jobs were vanishing without a trace. This month only the lead technician can 'see' the job. Any other crew members must be notified by other means that they have a posting. We have had the equivalent of one staff member designated solely to overcoming Fieldaware issues.

Lance E.

Verified reviewer

Restaurants

Used unspecified for unspecified

Review source

Reviewed September 2014

FieldAware Product, Services, and Applications

We have been in business for over 39 years; before Field Aware, our techs and service agents utilized paper work orders and emails to forward pictures and parts requests.We averaged +300 "paper work orders a week!" In June, 2013, we research numerous companies that offer electronic "paperless" work orders, asset/parts management, invoicing, job site history, pictures attached to each job, etc. Field Aware was absolutely the best choice among all the companies we spoke to- and the best R.O.I. than any others!

Ratings Breakdown

Pros:

Excellent Technical Support Immediate Followup ( since Sept. 2013, the average return call from Field Aware Support was 15 minutes!-) Program Dept. Outstanding- will help create the system specific to our business Continuous Upgrading the system

Cons:

If parts are requested,and the task is marked, should be able to send email to office- otherwise we have to have someone review all the pending jobs.Make a mistake a "delete" a a job, it is forever lost in the clouds! Business Works compatible>

Leah S.

Verified reviewer

Media Production

Used unspecified for unspecified

Review source

Reviewed September 2014

FieldAware is amazing!

This program has allowed our company to grow. We started out with two employees, 2 years later, we're now eight. The many features of this software allow us to stay on top of all our growing customer lists and increasing work orders in an organized way. It's easy to learn with many advanced features that will help us as we continue to grow. The best thing about FieldAware though is how it continually evolves, in many ways based on our suggestions! The technical help is immediate and effective.

Ratings Breakdown

Pros:

Simple to learn, always improving.

Cons:

No default tax setting, and difficult to carry out some requests with the ipad version.

Charles B.

Verified reviewer

Used unspecified for unspecified

Review source

Reviewed June 2015

This software does not sync customer information with Quickbooks

This software has great potential but is very lacking in customer support. Each time a revision is release they create more problems due to lack of testing before releasing the update. Each time you call cusotmer service you get the same song and dance with no results, they act like you are the only customer having problems. We reached out to other users and they are having the same issues. During one of my conversatons with Johnny Jones his solution was for us to use another software package instead of addressing the current problems. Do not use this software.

Ratings Breakdown

Ease of use

Customer support

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