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BeyondTrust Remote Support vs FixMe.IT: Which is best for you?
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Features
- with Remote Support was the solution to provide much faster and quality support by being able to access servers, workstations, network devices and systems from anywhere where support is needed, which helps to avoid transfers, time and money
- Overall it is not the most conducive for remote workers dependent on connecting to remote desktops.
- The ability to enhance permissions or install an unattended client is also extreamly helpful, with colour coded status for each of these machines giving us a simple visual to what is online and active.
- The biggest issue I have is getting users to see my chats at the beginning of a support session. But, it's simple to just hop over to their screen and pull up the chat window.
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Recommendations
