FixMe.IT 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

FixMe.IT

4.8

(389)

Pricing

Starting at $39.00 per month

About FixMe.IT

FixMe.IT is a remote support software that enables users to connect to any remote computer. It caters to users from sole proprietors to global corporations across multiple sectors and industries. Its features include multi-session handling, two-way desktop sharing, unattended access, multi-window control, video-session recording, whiteboard tools and more.

FixMe.IT assists in sharing clipboard data such as text, images and other files from one computer to another. Users can also drag and drop files from remote desktop computers or between client machines. Users can view and control multiple monitors connected to a remote computer. If a computer malfunctions, users can restart it remotely without terminating the current session. The solution also assists in recording active sessions for evaluation and training purposes. FixMe.IT is compliant with HIPAA and PCI regulations.

FixMe.IT Screenshots

FixMe.IT Pricing and Plans

Starting price: $39.00 per month

Free Trial

Free Version

Monthly

$39.00

flat rate, per month

Plan includes:

Drag-and-Drop Interface
File Transfer
Instant Chat
Multi-Session Handling
Multi-Window Control
Unattended Access
Whiteboard Tools

Annual

$390.00

flat rate, per year

Plan includes:

Drag-and-Drop Interface
File Transfer
Instant Chat
Multi-Session Handling
Multi-Window Control
Unattended Access
Whiteboard Tools

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FixMe.IT Features

Popular features found in Remote Desktop
Access Controls/Permissions
Real-Time Chat
Remote Printing
Screen Recording
Screen Sharing
More features of FixMe.IT
Activity Dashboard
Chat/Messaging
Collaboration Tools
Compliance Management
Customizable Branding
Customizable Reports
Drag & Drop
File Sharing
File Transfer
Live Chat
Monitoring
Multiple Monitor Access
Problem Management
Real-Time Notifications
Remote Access/Control
Remote Support
Reporting/Analytics
Reporting & Statistics
Secure Login
Session Recording
SSL Security
Summary Reports
Troubleshooting
Two-Factor Authentication
Unattended Access
Whiteboard

FixMe.IT User Reviews

Overall Rating

4.8

Ratings Breakdown

78%

20%

Secondary Ratings

Ease of Use

4.8

Value for money

4.7

Customer support

4.7

Functionality

4.5

Rex S.

Verified reviewer

Computer Hardware

2-10 employees

Used weekly for more than 2 years

Review source

Reviewed December 2019

Simple and Fast Connection

It has been good, its a good product. The only draw back is the pricing structure, as others offer a scaled back speed at a free price. For some of the features its a great product to consider. Love the ability to create a custom installer, which makes the image of our company better.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Having used and still using many remote connection and management software providers, FixMe has been one that seems to work when others won't. Its fast, and simple. The remote reconnect after startup is great. Some others will not do this and requires someone at the other end to restart the software. The price and the speed of connection is worth it. The custom logo you can add to the install page is a nice feature.

Cons:

If you are not using it often, and can seem expensive. Its billed monthly regardless if you are using it. Its based on technician, so if you have 3 people, you will need to have 3 licenses to all be working at the same time.

Vendor Response

Hi Rex, Thank you for sharing your experience and for being our valued customer! Subscription-based pricing is the software industry standard. Some vendors do offer so-called "lifetime" licenses, but that often means paying for upgrades on a yearly basis (which in the end is a more expensive and a less flexible option). FixMe.IT delivers unlimited on-demand connections, unattended remote access, multi-window remote control, and a lot more for only $30 per month or $300 per year, and I can say with full confidence that no other vendor offers a package like that at a lower price. Sure, there are some remote support apps that offer personal licenses for under $10 or even $5 per month which allows you to access one or two remote computers, but no more than that. While we understand that FixMe.IT's pricing model might not be ideal in some cases, it is still one of the most cost-effective remote support solutions on the market. Best, Dan | Techinline

Replied December 2019

Aidan F.

Verified reviewer

Information Technology and Services

Self-Employed

Used daily for more than 2 years

Review source

Reviewed April 2024

Helpful tool

Been using the product for a long time. Pricing could be better, or else kept the same with more support users.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

FixMe first impression is Easy to use and customization.

Cons:

Would be great to have a copy and past function similar to Microsoft Remote Desktop. Looks like no advancements are being done on this version.

Reasons for choosing FixMe.IT

The customization and the layout have been the first things I noticed. Then the performance wasn't bad too.

Vendor Response

Hello Aidan, Thank you for your feedback and for being our valued customer! Please note that the copy-paste functionality has always been available with FixMe.IT. On top of that, you can also transfer files to/from the remote computer (or even between multiple remote computers) via drag-and-drop. You can find more information about the available file transfer methods in our help center article: https://docs.fixme.it/features/transferring-files-folders-and-text Best, Dan | Techinline

Replied April 2024

Randy R.

Verified reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2019

FixMe.IT is great!

Overall this software is the best available option for Windows machines.

Ratings Breakdown

Ease of use

Value for money

Previously 4

Customer support

Functionality

Pros:

very easy for end user to get logged in. very easy for IT representative to download and open.

Cons:

No Mac access No file transfer capabilities.

Reasons for choosing FixMe.IT

Cost is definitely the main factor.

Reasons for switching to FixMe.IT

Cost and ease of access for end user.

ed r.

Verified reviewer

E-Learning

2-10 employees

Used weekly for less than 2 years

Review source

Reviewed April 2024

best in town

Great. Hope I dont sound unappeciative cause I am. Thanks !

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use. I train groups of 4+ programming mainly. Been using it for 3 or so ? years The way each student can interact with my (instructor's) screen sometimes makes me smile - its quite magical. In my opinion training thus is better than one-one face-face (but you try telling that to potential customers that :-( ) since with this remote software we BOTH have dual keyboard/mouses control of a (mine) screen.

Cons:

The name! Embarrasing to be honest when teaching a financial house or other. Ill also be honest in saying that I often peruse for sotware that can have many simultaneous/concurrent CLIENTS and if it were cheaper Id go for it. So far not :-)

Reasons for choosing FixMe.IT

Muliple clients simulataneous far far sheaper than T/V

Reasons for switching to FixMe.IT

I could tell you a horror story of T/V. --------------

Verified

Reviewer

Information Technology and Services

2-10 employees

Used daily for less than 12 months

Review source

Reviewed May 2019

Strong Remote Management App - good balance of features for price

Overall, it's fast, simple, lightweight and good for get at this cost point.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Fixme is a simple and basic remote access tool that we use daily for unattended support to our end users. I like that you can have separate accounts should you want to have personal devices not available to the rest of my staff. It's easy and fast for one-off remote sessions and you can white-label a custom page for your end-users to keep your brand flowing through the remote experience. Deployment is simple and effective. The chat feature is also nice. With this basic feature set, it would easily be replaced by most bulit-in RMM tools.

Cons:

Although it has multi-monitor support, it's frustrating to always guess which monitor and sometimes does not reset correctly. I do like the chat feature, but it only stays on the end-user screen while you are connected with fixme. Which means you lose the dialog if you have to close out but your end-user has stepped away. It has a file transfer feature so you can send a file to the remote computer, but it would be very helpful to reverse the process and be able to send a file from the session back to the tech.

Reasons for choosing FixMe.IT

We chose FixMe because it has just the right amount of features to do what we need for much less than Teamviewer. Dameware is comparable in cost and has more features, but requires a central server to access multiple tenants. We also like that we can keep end users with our brand through the remote experience.

Vendor Response

Thank you for taking the time to share your experience and for being our valued customer! Regarding the file transfer feature, the remote user has the option to use the Send File button which can easily be found on the Client App interface. Besides that, you can transfer files back to your desktop during the remote session via drag-and-drop or copy-paste. Best, Dan | Techinline

Replied September 2019

Joel P.

Verified reviewer

Information Technology and Services

Self-Employed

Used daily for more than 2 years

Review source

Reviewed November 2021

Love this product!

Unattended access is actually one of customer's favorite things. I can fix their computer when they are not present. The fixme.it programs is very solid.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Basically, everything. Super easy for the client to download and install and it just plain works. Very solid product.

Cons:

The only features I have found that is missing is the ability to print to my local printer from the client pc and the ability to blank the client pc screen. Some of the information I am accessing is confidential.

Reasons for choosing FixMe.IT

Sold performance, ease of use, reasonable pricing, excellent support.

Verified

Reviewer

Mining & Metals

51-200 employees

Used daily for more than 2 years

Review source

Reviewed June 2023

It just works

Remote access to our devices

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is easy to set up and deploy. It is easy for users to install.

Cons:

I did not see any cons with this software.

Reasons for switching to FixMe.IT

AnyDesk was way to complicated for what I wanted. I just wanted to be able to connect to my devices.

Matt H.

Verified reviewer

Internet

51-200 employees

Used monthly for more than 2 years

Review source

Reviewed May 2019

Great product!

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

FixMe.IT is very easy to use and straight forward. I have never had any issues using this software. The costs are very reasonable compared to other products. This software has all the features I need.

Cons:

Additional costs per seat. Other than that I do not have any other cons.

Reasons for choosing FixMe.IT

The costs are very reasonable compared to other products.

Jason H.

Verified reviewer

Automotive

11-50 employees

Used daily for more than 2 years

Reviewed July 2024

Most valuable tool I have!

During the Pandemic, we needed a solution to correct computer issues without risking safety. FixMe.IT was the perfect solution for us to implement during a time of need. Even now, after going back to normal function, we use this application to save us time. The implementation was easy, and our customers are thrilled that we can log in immediately and solve their issues.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

This application has been a huge cost saving in our company as we used to drive to site to fix simple issues that we can now access remotely and resolve.

Cons:

I can't really think of anything that I am not happy with.

John R.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for less than 2 years

Reviewed July 2024

Great product for the price