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Josh P.
Advisor, 7 years

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Updated February 10, 2026
Slack vs Tidio: Which is best for you?
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1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$8.75
per month
$24.17
per month
Free Trial
Free Version
Screenshots
and Demo
and Demo
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Top Rated
Features
Features
Group Management
4.90
Group Messaging
4.87
Chat/Messaging
4.85
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Performance Metrics
5.0
Offline Form
4.89
Lead Capture
4.84
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Integrations
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Pros / Cons
- It allows for sharing of documents, links, doing a hurdle, and screen sharing and all those other essential things important in a semi professional environment.
- I hate it when I receive a call and I don't have my earphones connected. If I answer the call directly, I find that many times the earphones are not recognized, and usually I need to restart Slack to make my earphones recognizable. When you have an important call, that sucks.
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- We got a fast alert from Tidio in Slack, so it helps to provide a fast response to customers, and helps to grow to make a good connection with our customers.
- Accessing the advanced Slack integration feature requires a paid plan; the free plan does not support the better automation flow.
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Ease-of-Use
4.6/ 5
Highest performing feature
in the comparison
4.7/ 5in the comparison
Value for Money
Highest performing feature
in the comparison
4.6/ 5in the comparison
4.5/ 5
Customer Support
4.4/ 5
Highest performing feature
in the comparison
4.6/ 5in the comparison
Functionality
4.6/ 5
4.6/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2025
FrontRunners 2023
Advisor
Recommendations
Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad