Crisp 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Crisp

4.6

(146)

Pricing

Starting at $45.00 per month

About Crisp

Crisp is a cloud-based helpdesk platform designed to help small to midsize enterprises improve communications with website visitors using personalized campaigns, live chat, and public status pages. The centralized platform lets users create integrated knowledge base systems to quickly access help articles and resolve customer issues in real-time.

Features of Crisp include file sharing, customizable live chat interface, shared inbox, translation, audio/video calling, automated messaging, and more. Users can generate campaigns for specific customers and personalize them by adding videos, images or custom messages. Additionally, it lets businesses create public status pages to monitor system statuses in real-time and notify customers about downtimes/outages through email alerts.

Crisp comes with an application programming interface, which allows businesses to integrate the platform with several third-party applications such as Slack, Zapier, Salesforce, Facebook Messenger, Zendesk, Telegram and more. The solution is available for free and on monthly subscriptions.

Crisp Screenshots

Crisp Pricing and Plans

Starting price: $45.00 per month

Free Trial

Free Version

Free

$0.00

flat rate, per month

Plan includes:

Be Notified
Contact Form
Livechat
Mobile Apps
Team Inbox
e-commerce plugins
Mobile SDKs

Mini

$45.00

per month

Plan includes:

Audio Messages
Block Users
Canned Responses
CRM
Customization
Email
Facebook Messenger
Internal Search
Magicmap
Private Notes

Essentials

$95.00

flat rate, per month

Plan includes:

Aircall
Analytics
Automated Campaigns
Automated Replies
Automate With Zapier
Chat Bot
Chat Reminders
Discord
Github
Instagram

Plus

$295.00

flat rate, per month

Plan includes:

Unlimited AI Automations
AI Spam Filter
Sub-inboxes
Team audit log
Customer portal
White labelling
Stripe integration
Salesforce CRM integration
Conversation topic tags
Conversations summary

Enterprise

Pricing available upon request

Plan includes:

Custom Onboarding
Dedicated Features
Personalized Slas

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Crisp Features

Popular features found in Live Chat
Autoresponders
Canned Responses
Chat/Messaging
File Sharing
Mobile Access
Multi-Channel Communication
Real-Time Notifications
Support Ticket Management
Third-Party Integrations
Transcripts/Chat History
Transfers/Routing
More features of Crisp
Activity Dashboard
AI/Machine Learning
Alerts/Escalation
API
Appointment Management
Appointment Scheduling
Audience Targeting
Automated Responses
Automated Routing
Campaign Management
Campaign Segmentation
Chatbot
Collaboration Tools
Communication Management
Contact Database
Contact Management
CRM
Customer Database
Customer Engagement
Customer Segmentation
Customer Service Analytics
Customer Social Profiles
Customer Support
Customizable Branding
Customizable Fields
Data Import/Export
Document Storage
Drag & Drop
Email Alerts
Email Automation
Email Management
Email Templates
Event Triggered Actions
Feedback Management
File Transfer
Geotargeting
Group Messaging
Human Handover
Inbox Management
Interaction Tracking
Knowledge Base Management
Knowledge Management
Lead Capture
Lead Distribution
Lead Management
Lead Qualification
Live Chat
Macros/Templated Responses
Marketing Automation
@mentions
Mobile App
Multi-Channel Data Collection
Multi-Channel Marketing
Multi-Language
Multiple User Accounts
Multi-User Collaboration
Natural Language Processing
Offline Form
One-to-One Messaging
Performance Metrics
Personalization
Prioritization
Proactive Chat
Product Recommendations
Real-Time Analytics
Real-Time Chat
Real-time Consumer-facing Chat
Real-time Conversations
Real-Time Monitoring
Remote Access/Control
Reporting/Analytics
Reporting & Statistics
Response Management
Screen Sharing
Search/Filter
Secure Data Storage
Self Service Portal
Service Level Agreement (SLA) Management
Shared Inboxes
SMS Messaging
Social Media Integration
Surveys & Feedback
Tagging
Template Management
Ticket Management
Two-Way Audio & Video
Video Chat
Video Conferencing
Widgets
Workflow Management

Crisp Integrations

Segment

Slack

Zoho CRM

Shopify

Mailchimp

Pipedrive

See all 29 integrations

Crisp User Reviews

Overall Rating

4.6

Ratings Breakdown

68%

25%

Secondary Ratings

Ease of Use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.4

Katherine K.

Verified reviewer

Writing and Editing

2-10 employees

Used daily for less than 6 months

Review source

Reviewed February 2020

Amazing Customer Service and a Great Chat App

Crisp chat has totally replaced our other chat program for my startup at a very fair price. Their set up was a breeze, according to our Marketer, and I personally think their customer support is excellent. You have the ability to add gifs and customize the chat to whatever degree you want. It has really been good for us!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

They are very fair about pricing and their customer support is amazing. I had an issue with a duplicate account being created, and their support not only walked me through the problem and helped me solve it, but they also were super nice and friendly and made the whole experience lovely. Plus, their docs are amazing and very helpful!

Cons:

The only problem I had was an accidental duplicate site being created. When I signed up it sent me to what seemed like the correct site, but was actually a copy of ours. This was fixed very quickly though!

Reasons for switching to Crisp

Their pricing went from $99 to $500 a month, which we could not afford.

Vendor Response

Thank you very much for that nice feedback !

Replied February 2020

Santeri S.

Verified reviewer

Marketing and Advertising

11-50 employees

Used daily for less than 6 months

Review source

Reviewed April 2025

A power user's support platform

A great tool overall, with some minor hickups. I wish they'd focus a bit more on refining the user experience, at the moment it feels a bit too much like a product developed by developers to other devs or power users.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very versatile, a true power user tool for customer support among other things.

Cons:

Kinda buggy here and there. Knowledge base editor uses Markdown, and the WYSIWYG editor isn't living up to the name (you don't always get what you see). Editing articles can be cumbersome, especially if they've been imported.

Reasons for choosing Crisp

More refined as a product, but lackluster feature set when compared to Crisp.

Reasons for switching to Crisp

It was absolute manure. An "american" software outsourced to third-world countries with no quality control and little to no development. At least it's basically free, I don't recommend anyone pay for this.

Davis B.

Verified reviewer

Internet

2-10 employees

Used daily for less than 2 years

Review source

Reviewed August 2019

Crisp is amazing

I highly recommend Crisp.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Crisp is a fantastic tool for chatting with site visitors, but it also has so many more advanced capabilities if you need them.

Cons:

Nothing, Crisp is great and the customer support team is very helpful.

Robin P.

Verified reviewer

Computer Software

Self-Employed

Used daily for less than 12 months

Review source

Reviewed April 2025

Easy and powerful

Used it for about a year, very happy with it. Developed a plugin for it, and i see that there is some quality work behind it. Truly the best at the moment.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use, flexible and future proof to customize with plugins.

Cons:

A bit clutter in sidebar. Many options can be hard to navigate in the start.

Reasons for switching to Crisp

Pricing and AI features. Can take my own data with me.

Latisha K.

Verified reviewer

Information Technology and Services

51-200 employees

Used daily for less than 12 months

Review source

Reviewed June 2025

Keep it Crispy

I'm quite pleased with the Crisp platform, although there are a few specific additions that could enhance its relevance for our unique use case. I recognize that these customizations might not apply to all customers and appreciate the platform's versatility. Furthermore, I'd like to give a shoutout to the dedicated support team at Crisp for their outstanding work – keep it up! 😊 & congrats on the 10 years anniversary

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Crisp support team's rapid responsiveness stands out, enhancing my ability to get quick answers. Their efficiency has significantly improved my experience, making it easy to address queries. Moreover, the platform allows for seamless bug reporting and suggesting product enhancements. This feature not only emphasizes their commitment to user experience but also fosters a collaborative environment for ongoing product development. The ability to swiftly report issues and provide feedback demonstrates a customer-centric approach and contributes to an enhanced user journey within the Crisp ecosystem.

Cons:

The quality of the helpdesk articles section could be enhanced, especially since videos are currently not permitted. Well, they are permitted but its not an easy process. The structure of the overview page for the helpdesk articles could benefit from better organization. Presently, it only allows categorization without the option for filters. E.g. it would be beneficial to have like a Google Sheet overview with filter functions to navigate through the content easily. This addition would greatly facilitate access to information and improve the overall user experience.

Roberta L.

Verified reviewer

Computer Software

51-200 employees

Used daily for more than 2 years

Review source

Reviewed July 2025

Great Support - Thanks Pedro

We've been using Crisp for several years, we never moved so that tells you smth! Support is usually very good. Recently, I started talking to Pedro, super nice, attentive, helpful, going the extra mile to help. As a Head of Customer Operations, I can definitely appreciate a great support

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's usually simple to use, great cost-benefit! For agents it's really simple to use and manage conversations, translations work well, general campaigns and set-ups are also easy and nice.

Cons:

When the operation starts getting more complex sometimes it gets tricky to find workarounds for all needs. The analytics need to be tuned, often times it's hard to be sure on the accuracy, the filters available become not enough.

Francisco O.

Verified reviewer

Computer Software

51-200 employees

Used daily for more than 2 years

Review source

Reviewed April 2025

Crisp has a lot of potential, but it needs to look at certain factors to grow even more

Overall it is positive, I believe that Crisp has a lot of potential, but it still needs to improve some details like those mentioned above.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like most is the interface. I like most of the services provided. I like the sub inbox functionality, however it is a shame that I still cannot use it in the application because I still have the old version.

Cons:

There is no AI functionality for chat evaluation There is no NPS for WhatsApp, and especially a way to automate the sending of these NPS as soon as the conversation ends

FÖ

Funda Ö.

Verified reviewer

E-Learning

11-50 employees

Used daily for more than 2 years

Review source

Reviewed August 2025

I solved problem about Bot.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Problem-solving attitude it's appreciated. I use the live chat. [sensitive content hidden] and other team members really helpfuly. When I offline they'll handle the problem and answer via email. Thanks a lot!

Cons:

AI answers little bit confused. It might better teached to AI knowledgebase some informations. But I got answer via team.

Steinar L.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 2 years

Review source

Reviewed July 2025

Finally a customer service tool that works and is easy

Very happy. It's the support tool I have been looking for for many years and finally we have found it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Works really well with our e-commerce stores - both Shopify and WooCommerce. And their customer support is fantastic.

Cons:

It's too big of a leap from the Essentials plan to the Plus plan. I.e. I would like to have more sub-inboxes, but I'm not paying $200 per month extra for that.

Reasons for switching to Crisp

Freshdesk was too complicated to use....

Verified

Reviewer

Computer Software

11-50 employees

Used weekly for less than 2 years

Review source

Reviewed June 2025

Good cheap helpdesk and live chat tool for businesses with low traffic

It was good enough for our startup phase, but we quickly outgrew them. I would still recommend them for any company running lean.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Crisp has one of the most generous free trials at 100 profiles and 2 seats. The next plan up is $45/month for 5k user profiles.

Cons:

Crisp gets quite expensive if you need more than 5k user profiles. It becomes $95/month for 50k profiles and then $295 for 200k profiles. Once you exceed 5k profiles, you can start looking at the likes of FreshChat and Zendesk.

Showing 1 - 10 of 146 Reviews

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