Yodel 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Yodel

4.0

(18)

Pricing

Starting at $25.00 per month

About Yodel

Yodel is a cloud-based business phone system designed to help small to large organizations manage calls and contacts. Key features include canned responses, speech recognition, call recording, conference calling, notifications, and comments.

Businesses can use Yodel to set up welcome messages for incoming calls and record a custom message for calls directed to voicemail. The solution lets team members manage and filter calls from queues, monitor active calls and transcribe them in text or audio formats. Additionally, the application enables agents to analyze caller intent and route them to respective departments using voice IVR.

Yodel integrates with multiple third-party platforms such as Slack, Drift, Integromat, Dialogflow, Microsoft Teams, Freshdesk, G Suite, JIRA Software, LinkedIn, and more. It comes with a mobile application for iOS. The solution is available on monthly subscriptions and support is provided via phone and documentation.

Yodel Screenshots

Yodel Pricing and Plans

Starting price: $25.00 per month

Free Trial

Free Version

Basic

$25.00

per feature, per month

No plan information available

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Yodel Features

Popular features found in Business Phone Systems
Auto-Dialer
Automated Attendant
Call Logging
Call Monitoring
Call Recording
Call Routing
Mobile Access
PBX
Virtual Call Center
More features of Yodel
Access Controls/Permissions
Alerts/Notifications
API
Archiving & Retention
Automatic Call Distribution
Callback Scheduling
Call Center Management
Call Conferencing
Call Disposition
Call List Management
Call Queues
Call Reporting
Call Screening
Call Tracking
Call Transcription
Call Transfer
Computer Telephony Integration
Conferencing
Contact Management
CRM
Dashboard
Inbound Call Center
IVR
Manual Dialer
Multi-Language
On-Demand Recording
Phone Key Input
Queue Management
Real-Time Notifications
Recording
Reporting/Analytics
Reporting & Statistics
Ring Groups
Role-Based Permissions
SIP Trunking
SMS Messaging
Text to Speech
Third-Party Integrations
Unified Communications
Video Call Recording
Voice Customization
Voice Mail
Voicemail Transcription
Voice Recognition
VoIP
VoIP Connection

Yodel Integrations

Slack

Zapier

Microsoft Teams

Drift

Make

Yodel User Reviews

Overall Rating

4.0

Ratings Breakdown

44%

39%

11%

Secondary Ratings

Ease of Use

3.8

Value for money

4.0

Customer support

4.1

Functionality

3.9

Charles A.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for more than 2 years

Review source

Reviewed May 2022

Very good phone for international numbers

Very helpful staff and does what is promised. Once set up it's forget it and leave it and yes, it continues to work.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It works really well. People from other countries don't even realise I'm using it. It also works very well with Slack and let's me know who called and when someone is calling from that number.

Cons:

I can't complain. It makes call forwarding and receiving from other countries easy.

Jack D.

Verified reviewer

Used daily for less than 6 months

Review source

Reviewed March 2018

A Slack-centric phone system with amazing automation features

Yodel freed up our staff from answering our ad-hoc Google Voice system, and put it on Slack where we have most of our communication.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Yodel has some very cool features - the digital assistant can be customized to have a personalized greeting (or you can record your own), it can ask the caller for their intended department or person, and it can even answer simple questions using some integrations. These are features that I did not expect to find outside of a very expensive enterprise solution. Running our phone system through Slack has been great for our productivity, as we're freed up from having to answer the phones without knowing who's calling (it's useful for our firm to be able to screen calls).

Cons:

Answering/forwarding calls can be time-consuming, which is an issue when the phone is ringing. It's best to ensure you're signed into Yodel and can answer calls on your headset during business hours, but I'd really like to see a simple, in-Slack method for forwarding incoming calls to our physical phones. Yodel is working on Windows apps, so perhaps this will be more easily managed in the near future.

Maddy M.

Verified reviewer

Computer & Network Security

11-50 employees

Used monthly for less than 2 years

Review source

Reviewed November 2024

Unreliable product

Not so good, my account was deleted because they took advantage of our early investment in their product, and used us like tissue.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Online dialing and sometimes less features is all you need.

Cons:

They betrayed us. I am an early adopter; they sold a lifetime deal on AppSumo to secure funding. Now that the product has good MMR, they deleted my account, claiming I hadn't used it for the last six months, which is false. First of all, there was no condition regarding a six-month window. Secondly, I was using it, and I am not alone; they deleted the accounts of everyone I know who bought this deal.

Sunni P.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 2 years

Review source

Reviewed February 2022

Great product

Overall really happy and will continue using Yodel as part of our business

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to integrate with other systems. Fantastic customer support.

Cons:

Mobile App not able to show caller ID. Although I've found customer service to be great, I would much rather prefer to be able to call a customer service representative and speak to someone directly.

Reasons for switching to Yodel

Easy of integration with the other systems we use in our business.

Daniel B.

Verified reviewer

Real Estate

2-10 employees

Used daily for more than 2 years

Review source

Reviewed February 2022

Great Product, Great for working with Employees around the world

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The integration with other software such as slack makes yodel great. Additionally, it makes working with employees worldwide much easier as they can answer calls as long as they have wifi.

Cons:

At times there is a lag on when the call comes in but I think this is more because of the internet connection rather than the system.

Joseph W.

Verified reviewer

Entertainment

Used daily for less than 6 months

Review source

Reviewed June 2018

Insanely Expensive

None. It was a useful alternative to a real phone, but the effort to switch away from it when it got obscenely expensive more than made up for the convenience.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The integration with slack is innovative, though buggy. The voicemail and other features are well thought out and useful

Cons:

When I signed up it charged per team and phone line. . I still get just one line, one voicemeail. So for my 5 person team one phone line costs is so much more expensive than a real phone line or vonage or similar services. Convenience of being in slack is nowhere near worth that premium. The integration with slack is buggy. When a call comes in it takes a while to notify people and multiple people can answer at the same time without realizing it and it sounds really stupid to the caller. All this was forgivable when it was an inexpensive service, but for being 10x the cost of a real phone line this is a deal breaker. No mobile app is a deal breaker. No integration with gsuite or CRM software is a deal breaker. Customer service takes hours to respond to a "chat". That's not how chat works. This software just not anywhere near worth the cost with the new pricing structure.

Vendor Response

Hi Joseph! Thank you for writing a review on Yodel. We would like to respond to your comments: Yodel is a full on phone solution, that not only offers a phone line but many further functionalities like welcome message, call recording, call screening or voicemails and also includes many integrations to Slack and CRM systems. Yodel is comparable to solutions like Vonage not only in terms of functionality but also on pricing. Since your review was posted, we have also added mobile and desktop apps to our product offering. We would very much appreciate if you can update your review and give us feedback on where we can still improve! If you ever need help or are unhappy with pricing/functionalities or similar, you can anytime contact us at support (at) yodel . io

Replied December 2020

Henrik A.

Verified reviewer

Sporting Goods

11-50 employees

Used daily for more than 2 years

Review source

Reviewed February 2022

Easy to use VoIP features

Streamlines everything in regards to calls really well

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to set up and gives a professional appearance

Cons:

The setup can be tricky if you're not tech savvy but otherwise it's easy.

Pritesh P.

Verified reviewer

Marketing and Advertising

Self-Employed

Used other for less than 12 months

Review source

Reviewed February 2019

They Still Haven't Released My Number

This is simply a product that isn't what they advertise, they don't provide what you pay for and customer service will make promises they don't follow through with

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It had a phone number that I really wanted and was excited was offered through a solution I needed

Cons:

It didn't do anything I was told it would. Even integrating it was a huge hassle that didn't work and future updates that brought new integrations didn't work. That and they said they would release my number to another provider and they didn't to multiple different solutions I tried.

Vendor Response

Hi Pritesh, I am really sorry to hear about this. We understand that Yodel is not the right solution for everyone but we always do our best to offer the best support possible. Phone numbers can be ported out from active accounts. We just need your support pin for confirmation reasons. Maybe you didn't see our responses and this is the reason why the number hasn't been ported out yet. You can contact us at support@yodel.io and I'm sure we will solve this in no time!

Replied February 2019

Mark S.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 6 months

Review source

Reviewed April 2018

A bit complicated for some users, like myself. It has execiting features though.

Great solution for looking professional, quickly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It allows you to have a professional image with inbound calls to your company. Without the full time receptionist. It's not perfect, however the music on hold and please hold the line comments are what give that extra confident touch to callers. The robust features this has are incredible and allow you to even create an FAQ. It's a time saver from having to waste time answering questions that are easy done through the FAQ.

Cons:

Confusing. Feels bloated, though I know it's not. But the integration with Slack, though very cool, is not completely clear. The interface has a lot going on. When a call comes in, I'm searching for which button to choose. I believe they're coming out with their own app and software to handle this, so I anticipate it helping greatly. Problem is answering calls ... many times they're already hung up by the time I'm able to get to the call. It's got some major refining in the area of speed and efficiency.

Paul H.

Verified reviewer

Design

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed August 2018

Yodal, for when you need a number and a call waiting service

OVerall, my experience is good. It does what it says on the tin, and i have rarely needed to change the settings.. Just set it and forget it :)

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that its simple to setup, and i can set answering machines for specific times of day etc

Cons:

I dont like that it is so integrated in slack.. i know thats its USP. But i want to get away from using slack as i think it is a time waster.. Yodel doesnt have a dedicated app for itself, and if it did it would be great,

Showing 1 - 10 of 18 Reviews

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