ZIWO 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

ZIWO

4.7

(108)

Pricing

Starting at $40.00 per month

About ZIWO

ZIWO is a cloud-based call center workforce management solution that helps streamline customer interactions via virtual phone numbers, call tracking, call masking and more. It offers a variety of features such as key performance indicators (KPIs), online surveys, outbound dialer, call data recording, emotion tracking and mobile access. Additionally, the platform also facilitates third-party integration with various applications including Zendesk, Salesforce, Microsoft Dynamics, Hubspot and Pipedrive. Pricing is based on annual subscriptions and support is extended via FAQs, chat, knowledge base, phone and email.

ZIWO Screenshots

ZIWO Pricing and Plans

Starting price: $40.00 per month

Free Trial

Free Version

Cloud Business Phone System

$40.00

flat rate, per month

Plan includes:

Cloud PBX
Free Standard DID
Inbound Roaming Agent
Standard IVR

Cloud Contact Center

$109.00

flat rate, per month

Plan includes:

Agent Attendance Time
Agent Status
Automatic Call Distribution
Call Recordings
Call Whispering
Cloud PBX
Customer IVR
Sentiment Analysis

Enterprise

Pricing available upon request

Plan includes:

24/7 Support
Bring Your Own SIP Trunk
Custom Data Retention Policy
Custom Integration
High Availability
Private or Public Cloud
Uptime Financial Warranty

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ZIWO Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of ZIWO
Activity Dashboard
Activity Tracking
Agent Interface
Alerts/Escalation
Alerts/Notifications
API
Archiving & Retention
Auto-Dialer
Automated Routing
Automatic Call Distribution
Blended Call Center
By-Extension Reporting
Call Center Management
Call Duration
Call List Management
Call Reporting
Call Tagging
Call Tracking
Call Tracking Metrics
Call Transcription
Call Transfer
Call Volume
Campaign Management
Chat/Messaging
Collaboration Tools
Computer Telephony Integration
Conversion Tracking
Customizable Reports
Employee Activity Monitoring
Employee Scheduling
Event Triggered Actions
File Sharing
File Transfer
For Call Centers
Inbound Call Center
Inbound Reporting
Key Performance Indicators
Keyword Tracking
Labor Forecasting
Live Chat
Manual Dialer
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Location
On-Demand Recording
Outbound Call Center
Outbound Reporting
Performance Metrics
Predictive Dialer
Prioritization
Progressive Dialer
Quality Management
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Reporting
Recording
Remote Access/Control
Remote Support
Reporting & Statistics
Ring Groups
Scheduled Recording
SIP Trunking
Softphone
Tagging
Text to Speech
Third-Party Integrations
Time Zone Tracking
Unattended Call Management
Video Conferencing
Virtual Call Center
Virtual Extensions
Voice Customization
Who Answered Log
Workforce Management

ZIWO Integrations

Zendesk Suite

Freshsales

Zapier

Salesforce Sales Cloud

Zendesk Sell

Freshdesk

See all 20 integrations

ZIWO User Reviews

Overall Rating

4.7

Ratings Breakdown

69%

28%

Secondary Ratings

Ease of Use

4.7

Value for money

4.6

Customer support

4.7

Functionality

4.6

Tony T.

Verified reviewer

Insurance

201-500 employees

Used daily for less than 6 months

Review source

Reviewed March 2022

Easy Ziwo

Beautiful app to use and Lear from, I never had experience in call center, so within less than a month I have learned everything on the app

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use and access to Informations in one click

Cons:

More AUX options, like washroom, prayer break etc

Vendor Response

Hello Tony! Many thanks for taking the time, we will incorporate your suggestions into creating new tools that enhance our platform. Thank you again for the 5- star review!

Replied August 2022

Marwa N.

Verified reviewer

Consumer Services

2-10 employees

Used daily for less than 12 months

Reviewed June 2025

Ziwo review

My Company overall experience is very satisfactory with ziwo and I usually promote ziwo to my clients

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Quick team support from the Account manager and support team in case of issues. . Reporting is also Very good and easy to manage

Cons:

No difference between abandoned by customer and missed calls in system. Also Missing AI documentation of the call

Reasons for choosing ZIWO

we can easily get report out of it and also it is implemented with the CRM that we have which is Zoho CRM

Daphne Gayle D.

Verified reviewer

Electrical/ Electronic Manufacturing

11-50 employees

Used daily for less than 12 months

Review source

Reviewed August 2021

Contact Center Solution

Neutral

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Fast creation of the account. More users we have, users are given a discounted rate.

Cons:

Customer Support is not okay. Long time in responses, no answers.

Vendor Response

Hello Daphne! Thank you for the nice words and for letting us know about your experiences. Your feedback helps us do better! We are taking this matter very seriously and hope to resolve it promptly and accurately. Cheers!

Replied August 2022

Abdelrahman M.

Verified reviewer

Banking

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed November 2023

SCB Contact Center

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- The friendly user Interface. - High-quality Functions. - Ease of setup. - Being customizable. - Support, knowledgebase, and documentation. - I love how it is integrable

Cons:

- no middle-level user privilege between admin and user. - Add a news & updates scrollbar to the live dashboard that can be managed by the account admins to deliver urgent announcements to all agents immediately. - as it should be helpful for remote work I hope to see a feature that the agent can notify supervisors (admins) that he/she needs help. - Supervisor can't make calls in case of escalations follow-up.

Reasons for switching to ZIWO

very expensive to keep updated with Cisco versions and security releases.

Rami M.

Verified reviewer

Translation and Localization

11-50 employees

Used daily for less than 2 years

Review source

Reviewed November 2022

Many features that allowed us to Improve our team's productivity!!

We discovered many features that became really essential to our daily workflow, that includes IVR, Call Tracking, CDR, and Call Whispering. Also, the reporting part is very precise! We can follow our team's performance and improve day after day!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ZIWO provides us with all the features necessary for telephone communications with clients and colleagues!

Cons:

I cant think of anything, its very helpful and we rely on it in our daily tasks

Reasons for switching to ZIWO

ZIWO integration with Zoho provides us with multiple features that are necessary for our business.

Roisin M.

Verified reviewer

Translation and Localization

2-10 employees

Used daily for less than 12 months

Review source

Reviewed September 2022

Call recording saved us!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We use call recording as an aid to dispute resolution. We can check what was agreed and use the information to resolve any issue with the clients. Its a simple and easy solution.

Cons:

Nothing to mention, however, an updated mobile version would be great!

Reasons for choosing ZIWO

They provided us with multiple custom features and the sound quality was much better.

Morad J.

Verified reviewer

Automotive

11-50 employees

Used daily for less than 6 months

Review source

Reviewed May 2020

ZIWO review

We are using ZIWO to make and receive calls from Saudi Arabia while we are stationed in Jordan.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Having a mobile app for admins. Easy GUI. Great customer support.

Cons:

The reporting panel could use some improvements. It would be better to be able to send the call record as a link.

Reasons for choosing ZIWO

Better sales team Better price Solid product

Reasons for switching to ZIWO

The vendor had many techynical issues, and the support was not good.

Vendor Response

We are glad you enjoy our features at Ziwo !! Thanks for your kind words.

Replied June 2020

youssef e.

Verified reviewer

Financial Services

1001-5000 employees

Used daily for more than 2 years

Reviewed June 2025

Time to make a ziwo call

I work daily using it for more than 4 years and it's the best app for customer service which help ic the connection

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Stable connection and voice Quality which we easy can contact the customer and from our end which is getting a good experience to the customer

Cons:

You need to change the country code which could lead to false call and take time to launch within log in

Habiba e.

Verified reviewer

Consumer Services

10000+ employees

Used daily for less than 2 years

Reviewed June 2025

Review about ziwo

ZIWO helps us to maintain strong customer and agent experiences with fast pace, analysis and metrics and performance with a good quality.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ziwo is so easy to use helps us engage with our customers helps in better interactions and also helps us in many task to do it

Cons:

ease of use, great for engaging with the customers, people who are remote or hybrid can use it also calls quality and voices are clear and records can be tracked and numbers

Shaza M.

Verified reviewer

Consumer Electronics

51-200 employees

Used daily for less than 2 years

Reviewed June 2025

2 years experience with using Ziwo, it provided a clear communication with the customers during the calls, easy call backs and easy tool overall.