Grade.us 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Grade.us

4.8

(244)

Pricing

Starting at $25.00 per month

About Grade.us

Grade.us is a cloud-based review and reputation management solution designed for businesses of all sizes. It offers feedback collection, multi-channel management and campaign management within a suite.

Users can collect customer reviews from multiple channels such as emails and SMS campaigns. The software also offers review management, which allows users to create drip campaigns for review acquisition. Review streamlining lets users select and publish reviews on social media sites. The product also offers integration with Wordpress.

Review reporting tools allow users to track recently published reviews on third-party websites. Users can also create customized reports on campaign performance, such as click-through and conversion rates.

Grade.us is available in three different pricing plans: Professional for marketers, Agency for local agencies and SEO and Partner for large agencies and franchises.

Grade.us Screenshots

Grade.us Pricing and Plans

Starting price: $25.00 per month

Free Trial

Free Version

Solo

$110.00

per user, per month

Plan includes:

200 Text Message Request Campaigns at $10/Mo
Agency/Reseller
Basic White Label
Email Review Request Campaigns
Floating Review Carousel
Integrations
Tools Review Stream & Social Sharing
Unlimited Review Sites

Professional

$60.00

per user, per month

Plan includes:

200 Text Message Request Campaigns at $10/Mo
Agency/Reseller
Basic White Label
Email Review Request Campaigns
Floating Review Carousel
Integrations
Tools Review Stream & Social Sharing
Unlimited Review Sites

Agency

$40.00

per user, per month

Plan includes:

200 Text Message Request Campaigns at $10/Mo
Agency/Reseller
API Access
Basic White Label
Email Review Request Campaigns
Floating Review Carousel
Integrations
Premium White Label ($440/Year)
Tools Review Stream & Social Sharing
Unlimited Review Sites

Partner

Pricing available upon request

Plan includes:

200 Text Message Request Campaigns at $10/Mo
Agency/Reseller
API Access
Basic White Label
Email Review Request Campaigns
Floating Review Carousel
Integrations
Premium White Label($440/Year)
Single Sign-on (Sso)
Tools Review Stream & Social Sharing

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Grade.us Features

Popular features found in Brand Management
Approval Process Control
Artwork Management
Brand Tracking
Campaign Management
Change Management
Collaboration Tools
Content Management
Customizable Branding
Customizable Templates
Project Management
Workflow Management
More features of Grade.us
API
Complaint Monitoring
Dashboard
Data Import/Export
Feedback Management
Monitoring
Multi-Channel Campaigns
Multi-Location
Negative Feedback Management
Performance Metrics
Ratings/Reviews
Reminders
Reporting/Analytics
Reporting & Statistics
Reputation Management
Response Management
Review Monitoring
Review Notification
Review Request
Review Sharing
Sentiment Analysis
SMS Messaging
Social Media Integration
Social Media Monitoring
Social Sharing
Survey/Poll Management
White Label
Widgets

Grade.us Integrations

IFTTT

Joomla

Constant Contact

HubSpot CRM

Mailchimp

Drupal

See all 8 integrations

Grade.us User Reviews

Overall Rating

4.8

Ratings Breakdown

85%

12%

Secondary Ratings

Ease of Use

4.7

Value for money

4.7

Customer support

4.8

Functionality

4.5

Lenny F.

Verified reviewer

Retail

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2019

What Happened?

Previously 5

They worked great for us until they doubled the price without notice. I emailed them asking why and to call me and got a poor explination of new services which I don't use.

Ratings Breakdown

Ease of use

Previously 5

Value for money

Previously 5

Customer support

Previously 5

Functionality

Previously 5

Pros:

I used this software and it worked great for over 2 years

Cons:

Suddenly they doubled the price of my plan without notice after 2 years.

Julie W.

Verified reviewer

Marketing and Advertising

2-10 employees

Used weekly for more than 2 years

Review source

Reviewed July 2019

Best price, all the features.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Best review software at the best price. We white label the platform and resell it to our clients, and have looked at lots of options. Not only is GradeUs the least expensive, it has all the features we could ask for. It’s also pretty easy/intuitive to use.

Cons:

I don’t have any real issues with it. Sometimes I have trouble finding what I want it to do, but usually it’s pretty easy to figure out.

Reasons for choosing Grade.us

More features than Vendasta, and way less expensive than either one. Grade us is pretty great.

Leslie B.

Verified reviewer

Marketing and Advertising

Self-Employed

Used daily for less than 2 years

Review source

Reviewed March 2019

Great for agencies

Ratings Breakdown

Ease of use

Functionality

Pros:

I really liked Grade.Us and used it for over a year. It was simple to set up and to use.

Cons:

The cost was a little on the high side. But it has all the bells and whistles that other services don't have so it is worth the cost.

John V.

Verified reviewer

Food & Beverages

11-50 employees

Used weekly for less than 12 months

Review source

Reviewed October 2019

Great Customer Service

We are not getting the best from Grade US,. CSR made some suggestions and we are hoping to improve review responses in the upcoming weeks.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Great Customer Service, CSR did a quick training for me and explain what work the best in the market. - Explain more about SW Capabilities.

Cons:

Price increased multiple times in the past year.

Reasons for choosing Grade.us

Offered a 50% off for few months, tried the products for the first campaigns and they were working at the beginning.

Reasons for switching to Grade.us

Best Price vs Value product in the market at that moment.

Vendor Response

Hi John, Thank you so much for the kind words! We've invested a lot in our support team so I'm thrilled to hear you've had your expectations met. Feel free to reach out to us any time you have additional feedback. Thanks again! Sincerely, Kelly Rogers Director, Customer Success

Replied December 2019

Zach H.

Verified reviewer

Marketing and Advertising

2-10 employees

Used monthly for more than 2 years

Review source

Reviewed June 2019

Grade.us is an awesome platform for both small businesses and agencies

I love grade.us - gives a great way to help small businesses get the reviews they need in a simple, easy-to-understand way :)

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Grade.us gives a simple way to generate reviews on the sites where businesses need them. By providing a product that agencies can use to offer this service, it adds an easy way to increase revenues as well. The software itself is easy to use, simple, clean and effective. It gets out of the way in all the right ways while having just enough customizability to be stay on brand. The support and training is also superb. I very much love this software and offering.

Cons:

I wish it was free... but I wish everything was free! Honestly, I don't think I have much to say in terms of downsides. Oh! For my market, they don't track Zillow reviews correctly, which is pretty problematic - but it is possible this is completely out of their control. Still, this is a problem since I work mostly with real estate agents.

Vendor Response

Hi Zach, Thank you so much for sharing your feedback on the Grade.us platform! We were especially excited to see that you've had a great experience with support and training. Over the past several months, Grade.us has invested heavily in our support team and customer training resources, so hearing that you've had a great experience with us let's us know that we were on target with what we thought our customers would love most! We've also made some recent review updates that should address the trouble you've experienced in the past with specific review sites. Feel free to take a look and let us know if you still have any concerns we can address. Thanks again for sharing your kind words! Warm regards, Kelly Rogers Director, Customer Success Grade.us support@grade.us

Replied July 2019

Jason R.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 2 years

Review source

Reviewed November 2019

Terrible App Considering the Available Technology

Paying way to much money for subpar features.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Aggregating reviews and being able to respond to Facebook & Google reviews in a single place.

Cons:

No deeplinking support for native mobile apps. Breaks all the time causing angry clients Email support is not helpful

Reasons for choosing Grade.us

Colleague recommendation, totally regret it at this point.

Vendor Response

Hi Jason, Thanks for taking the time to leave us some feedback. I'm sorry to hear that your experience on Grade.us has been anything but exceptional. Would you be willing to chat further about how we could do better in the future? I'd love to get on a phone call with you so I can better understand your concerns and to clarify what you mean about deeplinking support for native mobile apps. Sincerely, Kelly Rogers Director, Customer Success support@grade.us

Replied December 2019

Rabeah A.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 2 years

Review source

Reviewed February 2019

White Label Reputation Management Made Easy

Our competitors were offering similar software, so we bought their white label service to use with our clients

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Grade. us offers Reputation management software that can help businesses aggregate positive reviews while mitigating negative ones. After trying multiple review management solutions, we stuck with Grade.us for their customer service and easy to use software. Setting up profiles is quick and customizable. You can set up profiles with each account with different persmissions. Another nice touch is the ability to send out automated reports to specified email addresses.

Cons:

They could do a better job at communicating changes that they are making to their platform as they roll out. Sometimes they will add or move a feature in the admin area, and you have to search around to find it.

Alex V.

Verified reviewer

Hospitality

5001-10000 employees

Used weekly for less than 2 years

Review source

Reviewed January 2019

the Lighter Side Of Reputation Management

Overall, the reputation management success we've had with Reputology is on par with any other platform out there. The API is definitely a plus for those looking to integrate their own apps.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Okay, so full disclosure we've used and still do use several other reputation management products out there in parallel with Reputology, including Birdeye, YEXT and Revinate. Reputology's main allure is its price and API to things like GMB and Facebook. It definitely works as easily as all the other big names in that list - with the notable exception of YEXT, which is more geared towards enterprise class chains.

Cons:

It's not the software per-say, it's just the nature of the relationship management game out there today. for instance, you can't properly pull or respond to Yelp without the new paid relationship with them, so it doesn't matter who you use to manage reviews on certain platforms, you end up paying someone something to do it. But that has nothing to do with Reputology, and everything to do in your willingness to invest in this side of the game. For hotels like us, it's critical.

Randy J L.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 2 years

Review source

Reviewed November 2018

Best Value Review Management System

Everytime we have a service request we get emmediate response and customer service is awesome.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the White Label version because my clients log in straight from my website to send review invites. It handles both email and SMS funnels and it allows negative responses to be funneled to a contact form versus hitting the review channel.

Cons:

We have not yet found a negative yet as the SAS has been working seamlessly for the past year.

Vendor Response

Thanks for the great review, Randy! We're so happy to hear that the platform has worked well for your clients. We take pride in our ability to provide a white labeled solution for our digital marketing companies. I'll share your appreciation with the customer service team! Hearing stuff like this really validates all of the hard work that they put in.

Replied November 2018

John R.

Verified reviewer

Marketing and Advertising

11-50 employees

Used weekly for less than 2 years

Review source

Reviewed December 2018

Best review wizard tool for agencies

Simple to use and a great solution for agencies looking to offer review wizards to their clients.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

- Great solution for agencies to white label their review wizard - Easy to set up - The thumbs up, thumbs down solution is great for the end-user - Custom domain mapping

Cons:

- The email drip functionality could be a little better (i.e. if someone opens/clicks don't re-send) - Integration with something like mailchimp would be awesome

Vendor Response

Hey John, Thanks for this great feedback about our email campaign functionality. Great news! We do offer the ability to deactivate a campaign based on open or click. You can find those settings under your invite tab, but feel free to reach out to support if you'd like to have a screen share walkthrough on how to activate it for your clients. I'll pass your feedback along to product. As reporting and email marketing analytics continue to grow in importance for agencies like yourself, that type of intelligent conditional behavior would definitely make sense! I'll also let product know that you appreciate the white label solution is really working for you and your clients. Thanks for being a fantastic customer! Garrett

Replied December 2018

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