ReviewTrackers 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

ReviewTrackers

4.7

(172)

Pricing

Pricing available upon request

About ReviewTrackers

ReviewTrackers is a cloud-based reputation and review management solution designed for companies of all sizes. Key features include review collection, monitoring, alerts, competitor tracking, performance analytics, review widgets, and email and SMS review requests.

ReviewTrackers collects online reviews from over 100 third-party review websites such as Google, Facebook, and TripAdvisor. Users receive a notification whenever a customer leaves a new review. The solution also allows users to analyze customer reviews using natural language-processing technology and discover trending issues and topics based on customer feedback.

ReviewTrackers integrates with Hootsuite, Zapier, and other third-party products. With API access available, enterprises can automate review requests directly from CRMs and create instant review requests after a transaction.

ReviewTrackers Screenshots

ReviewTrackers Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Data only

Pricing available upon request

Plan includes:

Essential

Pricing available upon request

Plan includes:

Dashboards & Analytics
Experience Analysis
Amplify Widget
Competitor Insights
Mobile Access

Starter

Pricing available upon request

Plan includes:

Dashboards & Analytics
Experience Analysis
Amplify Widget
Mobile Access

Custom

Pricing available upon request

Plan includes:

Review Solicitation
AI Review Response
Keywords & Alerts

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ReviewTrackers Features

Popular features found in Brand Management
Approval Process Control
Artwork Management
Brand Tracking
Campaign Management
Change Management
Collaboration Tools
Content Management
Customizable Branding
Customizable Templates
Project Management
Workflow Management
More features of ReviewTrackers
Access Controls/Permissions
Activity Dashboard
Activity Tracking
AI/Machine Learning
Alerts/Notifications
API
Benchmarking
Campaign Analytics
Commenting/Notes
Communication Management
Competitive Analysis
Complaint Monitoring
Content Library
CRM
CSAT Survey Structure
Customer Data Management
Customer Engagement
Customer Experience Management
Customer Segmentation
Customizable Fields
Customizable Forms
Customizable Reports
Dashboard
Data Import/Export
Data Visualization
Email Alerts
Email Management
Email Reminders
Engagement Tracking
Event Triggered Actions
Filtering
Gamification
Impact Measurement
Keyword Tracking
Knowledge Management
Listing Management
Mobile Alerts
Monitoring
Multi-Channel Campaigns
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Marketing
Multi-Location
Natural Language Processing
Negative Feedback Management
NPS Survey Structure
Performance Metrics
Predictive Analytics
Process/Workflow Automation
Ratings/Reviews
Real-Time Analytics
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Reminders
Reporting/Analytics
Reporting & Statistics
Reputation Management
Response Management
Retention Tracking
Review Monitoring
Review Notification
Review Request
Review Sharing
Reviews Management
Search/Filter
Sentiment Analysis
SEO Management
SMS Messaging
Social Listening
Social Media Integration
Social Media Monitoring
Social Promotion
Social Sharing
Survey/Poll Management
Surveys & Feedback
Tagging
Template Management
Text Analysis
Third-Party Integrations
Trend Analysis
Visual Analytics
Website Integration
Widgets

ReviewTrackers Integrations

Hootsuite

Zapier

Tableau

Talkwalker

Brandwatch

OpenTable

ReviewTrackers User Reviews

Overall Rating

4.7

Ratings Breakdown

73%

23%

Secondary Ratings

Ease of Use

4.7

Value for money

4.6

Customer support

4.7

Functionality

4.5

Wesley P.

Verified reviewer

11-50 employees

Used daily for less than 6 months

Review source

Reviewed November 2017

I use this software to track multiple reviews for companies.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of seeing all of my client's reviews by dates. I like being able to set up the timeline and being able to respond directly from within the software.

Cons:

Sometimes it can be difficult to navigate through the pages. It just slows my process a little bit but I am not too worried about it.

Vendor Response

Wesley, Thank you for being a customer for over two years, it is a delight to work with you and your team. It sounds like you would like an easier way to page through the reviews, we have added tabs on the page to make it a bit easier and we also added hot keys to make even easier when you are in the app. If you have any questions, your customer success manager would be happy to help. Thank you for your business and we are excited to keep growing with you and your team. - ReviewTrackers Team

Replied August 2018

Verified

Reviewer

Hospitality

11-50 employees

Used daily for less than 12 months

Review source

Reviewed November 2018

Great Software for Monitoring Reviews

I love Review Tracker. We had to cancel our subscription to this and other social tools at one point and it is the software I missed the most. It streamlines my day to day responsibilities and allows me to report to my team easily and effectively with pre-designed reports that provide all of the necessary information. My colleagues who consume the reports, find them easy to use and allows them to better understand how their locations are operating.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software is easy to use and it an effective to for monitoring and managing reviews as well as sharing data with other departments and the executive office. The customer service team is incredibly helpful and tries to make the process as easy to possible if you are having issues. It is a much more effective tool than responding to reviews on the individual platform as it is more intuitive and can bring multiple locations and review sites into one easy to use dashboard. It also collects historical data giving you the best picture possible of your reviews and ratings.

Cons:

While this product is easy to use, there are some down falls. If someone updates a review after it has been posted, Review Tracker does not bring in the updates unless you remove and re add the account. We can't respond to Facebook and TripAdvisor reviews directly from the platform, however, they do provide a link so you can quickly go to the review on the proper site. They do not currently allow you to read and respond to Facebook recommendations, however, they are working on adding this to the platform.

Vendor Response

Thank you so much for the great review. It sounds like we were able to provide you and your team a lot of value with the monitoring, reporting and tools of the platform. We hope to welcome you back as a customer at some point in the future, as we miss you too! In terms of Facebook, we have rolled out new functionality to allow you to respond to reviews in our dashboard and we also collect all "recommendations" as well. We hope you come back and try us again, thank you for your business.

Replied November 2018

Matthew S.

Verified reviewer

Consumer Services

Self-Employed

Used daily for less than 12 months

Review source

Reviewed December 2019

ReviewTrackers doesn't increase the chance of clients leaving an online review

I've had little luck getting my clients to act upon receiving the request email from ReviewTrackers to leave an online review for me (on Google, etc.). ReviewTrackers doesn't allow the email subject or the actual content of the email invite to be customized. Currently it's "follow up" which will not get the client's attention.. therefore, they won't open the email and leave you a review. This constitutes a waste of effort and money.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

It is easy to implement the actual email but that is about it.

Cons:

The email content and subject can't be customized to increase the chances of the client actually opening the email and then leaving a review on Google, etc.

Vendor Response

Hi Matthew, thanks for sharing your feedback with us. We're sorry to hear you haven't been getting as much value as you should from ReviewTrackers. And we apologize for any confusion you may have experienced in using the Ask Tool: when you request reviews or feedback from your customers, the subject line is indeed customizable, as are many other fields in the email. The Ask Tool is loaded with default templates, which you can always personalize to drive campaign performance and increase your volume of reviews. This ability is communicated in our training materials, which we're happy to again walk through with you in even greater detail. We have many success stories of business customers who have leveraged the Ask Tool to generate more reviews, and we'd love to help you do the same. Please reach out at any time to our Customer Success team (support@reviewtrackers.com), who will help you harness the full potential of ReviewTrackers and the Ask Tool.

Replied January 2020

Verified

Reviewer

Restaurants

201-500 employees

Used daily for more than 2 years

Review source

Reviewed September 2018

Managing and tracking customer contacts with ease

Having researched a few other platforms, I have come to the conclusion that it would take me a lot to switch. This site gives me more tools than its competition and at a lower price. It is without question a great value for what you get.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The two things I appreciate most about review tracker are one, a single place that collects the reviews I need to respond to and share with my team and two, easy to produce metrics that I can share with my team so we can discuss areas of opportunity and successes.

Cons:

While Google reviews tend to populate very fast, reviews from other sites, especially Yelp take longer. When a review is one that I feel needs immediate attention, I tend to address it via my email alert as I have missed responding in a timely manner waiting on review tracker to update with the information.

Vendor Response

Thank you so much for the great five star review! We really apprechiate taking the time to review your experience with ReviewTrackers from the past two years. In terms of speed, we are working on way to improve our technology to detect reviews faster but sometimes we are limited by our review site partners. Finally, we have a saying internally - we want to deliver "crazy" value. It sounds like we do that for you. Thank you for your business and we look forward to continuing ways to add value to you and your business. - ReviewTrackers Team

Replied October 2018

Verified

Reviewer

Leisure, Travel & Tourism

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed July 2019

Review Monitoring Made Easy

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

This software allows for easy integration of all review sites to provide a clear overview of your brand image. All stored in one, simple interface, this software cuts down on time to respond and monitor.

Cons:

While using this software, I have encountered very little I dislike. It would be nice if there was a feature that showed the correlation or connections between reviews, be it a reviewer who multiple reviews on sites or a cohesive theme that appears. Preventative action advice would be helpful! Or a feature that allows you to gather all reviews and send to appropriate to team members with desired fields.

Vendor Response

Hi there, thanks for taking the time to share your review with the Capterra community. We love hearing how ReviewTrackers helps you monitor online reviews easily. You can also reach out to your Customer Success manager and ask about how to discover trends, patterns, and themes within your review data - as well as how you can share this with stakeholders in your organization. Again, thanks for your extremely valuable feedback!

Replied July 2019

Verified

Reviewer

Restaurants

201-500 employees

Used daily for more than 2 years

Review source

Reviewed September 2018

Great product

Very easy to use. Support has always been professional.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Review Trackers delivers me daily insight of my online reviews. The daily email is my favorite tool.

Cons:

I'm happy with the whole product. There are no issues I have.

Vendor Response

Thank you so much for the great five star review. Happy to hear that the daily wrap up email is one of your favorite tools! We have worked hard to build out a lot of reporting and customization options in our email reporting, glad you are taking advantage of it. Thank you for being our customer and for your support. - ReviewTrackers Team

Replied October 2018

Verified

Reviewer

Facilities Services

201-500 employees

Used weekly for less than 12 months

Review source

Reviewed April 2018

We use review trackers to consolidate our online reviews and to keep everyone in the loop.

The ability to get a broad look at our online reviews in one spot.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the ability to get reporting to our team on a daily or weekly basis, depending on what they prefer. I do not have to go to each social platform to assess how we are doing . I feel, that for what we are using it for, it really serves our purpose.

Cons:

I wish that it would track Angie's List. I also wish that you could respond from the review tracker platform and be able to see the communication from start to finish on particular reviews. When I go on review tracker and it says"respond on google" when I click that it takes me to Google maps. It is definitely not easy to respond to a review.

Vendor Response

Hi, Thank you so much for your great review and your business. We really apprechiate your feedback and insights into how we can improve the experience for you. I would like to encourage you to reach out to your account manager, as you can take advantage of our integration with Google to respond within the dashboard as you mentioned in your review. Thank you again for your review and please do not hesitate to reach out to our support team if we can do more to support you to hit your goals and objectives for your online reputation and reviews. - ReviewTrackers Team

Replied August 2018

Verified

Reviewer

Financial Services

501-1000 employees

Used weekly for less than 2 years

Review source

Reviewed December 2019

Easy-to-use customer review tracking software

Reviews are very important in our business, and getting out ahead of them is there are some negative ones is vital. The daily updates keeps me informed on the most recent reviews quickly, so I we can respond in a timely manner. Fortunately, the vast majority of our reviews are positive!

Ratings Breakdown

Ease of use

Functionality

Pros:

The dashboard is very easy to navigate, gives a quick snapshot of average rating, total reviews and where the reviews are coming from. I like the keywords feature, and being able to filter results easily. I also like the "Ask for reviews" feature.

Cons:

I really don't have anything negative to say about them. A good overall product.

Vendor Response

Hi there, thank you for taking the time to write a detailed review of ReviewTrackers. Our team is thrilled to hear your feedback! And we're so glad that our software platform is helping you and your organization manage online reviews, discover keyword trends, and organize customer feedback and data. We wish you great success in the New Year (congratulations on those positive reviews!) and thank you again for supporting ReviewTrackers.

Replied January 2020

Verified

Reviewer

Apparel & Fashion

11-50 employees

Used daily for less than 12 months

Review source

Reviewed May 2019

Manage your review easily

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The most brillaint thing about review tracker is that it helps you in saving lot of your time now you don't have to go here and there to check your reviews now you can easily check and reply these from one paltform.

Cons:

Reviewtracker is working great but there interface was a bit hard to inderstand for us.

Vendor Response

Hi there, thanks for your review! We love hearing how our platform has helped you save time in managing your online reviews and responding to your customers. If you have any questions at all about the user interface, or about how you can maximize the platform, please don't hesitate to reach out to our CS team. We're always here to help you get the most out of ReviewTrackers!

Replied July 2019

Rico C.

Verified reviewer

Hospitality

2-10 employees

Used daily for less than 6 months

Review source

Reviewed February 2019

Great tool for online reputation management

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love this web-based software that I can use to monitor all online channels reviews in one place. It provides great analytic reports and also a handy widget to display on my own website. It included everything I need for reputation management.

Cons:

I really don't have anything bad to say about ReviewTrackers.

Vendor Response

Hi Rico, thank you for sharing your feedback with the Capterra community. We're thrilled to hear that ReviewTrackers has helped DYNA Marketing with online reputation management. We're also happy to see you using Amplify, our review widget suite. It's definitely a great tool for building the kind of social proof essential to driving conversions and attracting new customers. Again, thanks for taking the time to share such detailed feedback!

Replied July 2019

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