ChatFood 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

ChatFood

4.9

(35)

Pricing

Starting at $80.00 per month

About ChatFood

ChatFood is the leading e-commerce solution for F&B Entrepreneurs looking to sell on Instagram & WhatsApp.

With the commerce Inbox, centralize all your customers messages from WhatsApp and Instagram in one place. Easily automate most frequent answers, send payment or product links, manage loyalty points, launch marketing campaigns, gather feedback and more.

Fully integrated with payment gateways and third-party delivery companies, you can now offer your customers a good ordering experience from social media, your website, in-store, or via WhatsApp and Instagram messages.

ChatFood Screenshots

ChatFood Pricing and Plans

Starting price: $80.00 per month

Free Trial

Free Version

Basic

$80.00

per month

No plan information available

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ChatFood Features

Popular features found in Payment Processing
ACH Payment Processing
Billing & Invoicing
Debit/Credit Card Processing
In-Person Payments
Mobile Payments
Multi-Currency
Multiple Payment Options
Payment Fraud Prevention
Payment Gateway Integration
PCI Compliance
Recurring/Subscription Billing
Reporting/Analytics
More features of ChatFood
Activity Dashboard
Activity Tracking
Alerts/Notifications
Campaign Analytics
Communication Management
Credit Card Processing
CRM
Customer Activity Tracking
Customer Database
Customer History
Customer Segmentation
Customizable Branding
Customizable Reports
Customizable Templates
Data Security
Delivery Tracking
Discount Management
Dispatch Management
eCommerce Management
Electronic Payments
Email Marketing
Engagement Tracking
Food Delivery Dispatching
For Restaurants
Geolocation
Gift Card Management
Kitchen/Menu Management
Live Tracking
Location Tracking
Loyalty Cards
Loyalty Program
Mobile Access
Multi-Location
Online Ordering
Online Payments
Order Management
Order Tracking
Promotions Management
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Reporting & Statistics
Rewards Management
Routing
SMS Messaging
Social Promotion
Status Tracking
Third-Party Integrations
Transaction History

ChatFood User Reviews

Overall Rating

4.9

Ratings Breakdown

97%

Secondary Ratings

Ease of Use

4.7

Value for money

4.6

Customer support

4.9

Functionality

4.5

Have you used ChatFood and would like to share your experience with others?

Nabeeh Q.

Verified reviewer

Food & Beverages

11-50 employees

Used daily for less than 2 years

Review source

Reviewed September 2021

Chatfood is our main business tool to engage directly with our customers

My experience has been very positive and I consider both chatfood as a platform and a team as a strategic partner and crucial success factor in my business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It solves the problem of how to create a digital menu quickly, efficiently and effectively. Unbelievably intuitive user interface and can easily be deployed on matter of days without relying on anyone outside of your organization.

Cons:

Very little cons so far. Chatfood does what it says it will do very well. Looking forward for more features to allow more effective order tracking.

Reasons for choosing ChatFood

Initially I was drawn by their customer references. However, I expanded my work with chatfood once I realized the power of the platform.

Bassem J.

Verified reviewer

Food & Beverages

51-200 employees

Used daily for less than 2 years

Review source

Reviewed November 2019

Highly Recommend

ChatFood has been a pleasure to work with, I wish I would have started with them earlier. Unfortunately I worked with many others in the market before I found them but thankfully since we started working together our Companies sales have grown due to our mutual attentiveness to Customer experience.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Adaptability; since inception we’ve watched this platform continue to adapt with the market trend and lead the space in reliability.

Cons:

It would be great if the ChatFood platform could be adopted by more companies allowing further integration to streamline.

Reasons for switching to ChatFood

Working with LimeTray required us to communicate with India anytime we had a concern or update, this would dramatically increase our response time to any issue. Having a local office for ChatFood gives us the ability to adjust or address any issue immediately & they’ve been very supportive since inception.

Sugandha S.

Verified reviewer

Restaurants

2-10 employees

Used weekly for less than 6 months

Review source

Reviewed October 2020

Chefs Play

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use Marketing tools ..............................

Cons:

Customer can not edit the personal details once filled.

Tamer E.

Verified reviewer

Restaurants

51-200 employees

Used daily for less than 2 years

Review source

Reviewed November 2019

Great interface that increases your sales and profits!

We have minimized the commission and enhanced the customer online ordering experience. The fact that we can get customers to order directly through Instagram is a win win scenario for any restaurant.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ChatFood is very easy to use and has helped Pinza to conver customers to order through Instagram. Our online orders have increased due to the new loyalty program and 20% discount for first time customers. The entire ordering experience is very simple and customer enjoy the experience and keep on coming back.

Cons:

Nothing that comes to mind, but the team behind ChatFood are great when it comes to innovation and always looking for ways to improve. They have introduced amazing new features since they launched.

Chadi N.

Verified reviewer

Food & Beverages

51-200 employees

Used daily for less than 2 years

Review source

Reviewed March 2023

Freedom from Aggregators

The best. As I said. Any new challenges or requirement was attended without delay.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Chatfood is with us from the first start of our business. 4 years ago and through good or bad time the team was amazing helping us build up the best restaurant in UAE.

Cons:

Nothing the client service is wonderful the team also. We have absolutely nothing that we didn’t like

Mae Anne B.

Verified reviewer

Food & Beverages

11-50 employees

Used daily for less than 12 months

Review source

Reviewed November 2019

Chatfood Review

I think chatfood is revolutionary in terms of integration especially to digital marketing strategies for businesses. Tracking is on point which greatly helps me with targetting and eventually conversions.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the ease of use, few clicks, short customer journey. On our side as a restaurant, dashboard is clear and info are organized. Interface is great and we are not overwhelmed with too much info and functions.

Cons:

There are some features that I believe are yet to be developed - like discount on specific items only or codes to apply on selected menu only. Other than that, it's the best among the other options.

Alessandro D.

Verified reviewer

Restaurants

51-200 employees

Used daily for less than 2 years

Review source

Reviewed March 2021

Great product

Great product and even better support system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use for customers and back end too

Cons:

I wish we could arrange customers data by amount spent and number of orders in addition to choose how many contacts to list in the table at the time 10 vs 50 vs 100

Vendor Response

Thanks so much, Alex for your review. We can't be more grateful to have partners like you. We're upgrading, the customers data vizualisation to so you can access that data more easily.

Replied March 2021

Lucas N.

Verified reviewer

Restaurants

11-50 employees

Used daily for less than 2 years

Review source

Reviewed March 2021

The Best Food Business Aggregator!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

User Friendly Highly Customizable Amazing Customer Service Unique Features

Cons:

No Open API Few Features missing but Chatfood constantly adds new features

Vendor Response

Thanks so much Lucas for your review. It's so great to have seen you growing your order volume month after month so consistently! Looking forward for much more! As for open API, it's coming very soon. The team is working hard on it!

Replied March 2021

Omar B.

Verified reviewer

Food & Beverages

11-50 employees

Used daily for less than 2 years

Review source

Reviewed July 2020

Chatfood Review

Chatfood is great when it comes to customer interface as it makes it easy for our customers to order with clarity.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use and helpful support staff. Also the customer interface is very good for our customers.

Cons:

Could be a bit more user friendly when it comes to menu changing. When compared to other platforms it seems weak on the user interface front.

Zeyad T.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for less than 6 months

Review source

Reviewed February 2021

Chatfood Review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of use from the user side and the simple UI and mobile friendly interface, adding the delivery areas and getting a detailed analytics for each marketing channel used.

Cons:

Supporting businesses outside UAE specially for the online payment and other marketing activities support

Showing 1 - 10 of 35 Reviews

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