ChatFood 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

ChatFood

4.9

(35)

Pricing

Starting at $80.00 per month

About ChatFood

ChatFood is the leading e-commerce solution for F&B Entrepreneurs looking to sell on Instagram & WhatsApp.

With the commerce Inbox, centralize all your customers messages from WhatsApp and Instagram in one place. Easily automate most frequent answers, send payment or product links, manage loyalty points, launch marketing campaigns, gather feedback and more.

Fully integrated with payment gateways and third-party delivery companies, you can now offer your customers a good ordering experience from social media, your website, in-store, or via WhatsApp and Instagram messages.

ChatFood Screenshots

ChatFood Pricing and Plans

Starting price: $80.00 per month

Free Trial

Free Version

Basic

$80.00

per month

No plan information available

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ChatFood Features

Popular features found in Payment Processing
ACH Payment Processing
Billing & Invoicing
Debit/Credit Card Processing
In-Person Payments
Mobile Payments
Multi-Currency
Multiple Payment Options
Payment Fraud Prevention
Payment Gateway Integration
PCI Compliance
Recurring/Subscription Billing
Reporting/Analytics
More features of ChatFood
Activity Dashboard
Activity Tracking
Alerts/Notifications
Campaign Analytics
Communication Management
Credit Card Processing
CRM
Customer Activity Tracking
Customer Database
Customer History
Customer Segmentation
Customizable Branding
Customizable Reports
Customizable Templates
Data Security
Delivery Tracking
Discount Management
Dispatch Management
eCommerce Management
Electronic Payments
Email Marketing
Engagement Tracking
Food Delivery Dispatching
For Restaurants
Geolocation
Gift Card Management
Kitchen/Menu Management
Live Tracking
Location Tracking
Loyalty Cards
Loyalty Program
Mobile Access
Multi-Location
Online Ordering
Online Payments
Order Management
Order Tracking
Promotions Management
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Reporting & Statistics
Rewards Management
Routing
SMS Messaging
Social Promotion
Status Tracking
Third-Party Integrations
Transaction History

ChatFood User Reviews

Overall Rating

4.9

Ratings Breakdown

97%

Secondary Ratings

Ease of Use

4.7

Value for money

4.6

Customer support

4.9

Functionality

4.5

Have you used ChatFood and would like to share your experience with others?

Thomas M.

Verified reviewer

Marketing and Advertising

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed November 2019

Excellent experience with Chatfood

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of ordering on the online platform

Cons:

No "last meal" re-order to save time and order in one click

Victor K.

Verified reviewer

Food & Beverages

11-50 employees

Used weekly for less than 6 months

Review source

Reviewed April 2020

Great beginning of independent orders

after 1 month is good

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Integration with delivery service, quickly to order food

Cons:

not automated access to discount codes..

Reasons for choosing ChatFood

Integration with delivery service and professionalism and support by Chatfood and Quiqup representatives

Prashant S.

Verified reviewer

Food & Beverages

2-10 employees

Used daily for less than 6 months

Review source

Reviewed February 2021

A must for food industry

Very Satisfied. Just that, the receipt printer should work.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Clips, widget on website, blending with social media, order flow for customer, potential to increase average ticket value,. And most importantly the low cut they take per order

Cons:

Printer setup for receipt printer, autobot not functional yet, full or partial refund to customer, integration with major POS sw example Clover,

Reasons for choosing ChatFood

Autobot

Reasons for switching to ChatFood

Price per month and it does not integrate with socialedia. Customers see ChowNow brand and not mine

David A.

Verified reviewer

Food & Beverages

11-50 employees

Used daily for less than 12 months

Review source

Reviewed February 2021

Very happy customer

Nothing but positive things to say

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy of use and my customers like using it. Its done exactly ehat I need it to

Cons:

Printer drivers have been a bit tricky to instal.

Reasons for switching to ChatFood

I wanted to move away form having a web site.

Vendor Response

Thanks so much David for your review. It's so great to have seen you an insane amount of orders right from the start. You definitely have been building an amazing audience of loyal customers and all we helped you with is just to open the door of your online restaurant to let them order. Really looking forward keep building a strong partnership together.

Replied March 2021

Sandra B.

Verified reviewer

Food & Beverages

2-10 employees

Used daily for less than 6 months

Review source

Reviewed February 2023

Easy to use with great support

Overall it was a very smooth process. The team took great care in making sure we were able to use it seamlessly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use and easy to train staff on the software. It is pretty seamless up until ordering, and receiving orders .

Cons:

- Careem integration could be made smoother- Cancellation of careem driver leads to a dead end- customers can pinpoint a location and input a different address which leads to mistakes at delivery

Thomaz C.

Verified reviewer

Food & Beverages

11-50 employees

Used daily for less than 2 years

Review source

Reviewed December 2019

A brilliant solution for F&B

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

How seamless it integrates the ordering with existing apps (Instagram & Facebook Messenger).

Cons:

Nothing. They were super professional and yet very friendly in all our interactions.

SOHAIL A.

Verified reviewer

Food & Beverages

201-500 employees

Used daily for less than 12 months

Review source

Reviewed July 2020

Great Platform

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We really like how easy to use and the customer service is great!

Cons:

When customer lands on the page, they need to select the location from the list. It would be better if chatfood would be able to pin point on the map the exact location of the delivery address

Mohamed A.

Verified reviewer

Food & Beverages

2-10 employees

Used daily for less than 2 years

Review source

Reviewed October 2020

Good job

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I liked the idea of having 100% control over my menu

Cons:

I'd like to see more features coming to chatfood

Dario L.

Verified reviewer

Marketing and Advertising

Self-Employed

Used daily for less than 12 months

Review source

Reviewed November 2019

Chatfood For Restaurants

My overall experience is great, the team and rep are always super supportive and there to help

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy and fast configuration of the menu items and adjust pricing accordingly All in one Plattform

Cons:

I didn’t like that some of the discounts options weren’t updated but fixed now

Ridhima C.

Verified reviewer

Architecture & Planning

51-200 employees

Used weekly for less than 2 years

Review source

Reviewed August 2021

My favorite way to order food

Ratings Breakdown

Ease of use

Functionality

Pros:

The app is really easy to use , there isn't much of an upcharge and the selection of places you can pick from is rich .

Cons:

The only issue I have had is that the opening hours of some venues aren't updated and this could lead to delays in orders or them not being accepted to begin with .

Showing 1 - 10 of 35 Reviews

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