GrubHub 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

GrubHub

4.3

(131)

Pricing

Pricing available upon request

About GrubHub

Grubhub is a cloud-based takeout and delivery solution designed for organizations and restaurants to streamline the process of food ordering, payments and distribution. The platform allows businesses to set up recurring food requests, schedule pre-orders and put up ordering guidelines at the workplace.

Grubhub’s data filters allow employees to sort from individual meal plans crafted to deliver on remote locations. Corporates can also set up specifications on arranging meals for individuals, teams, events, virtual meets and more. Additionally, it enables businesses to generate monthly invoices digitally with every order detail. Additionally, it provides budgeting tools to allocate food ordering budgets for teams and employees.

Support is provided via documentation, forum, FAQs, online chat, email, phone and more. Pricing details are available on request.

GrubHub Screenshots

GrubHub Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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GrubHub Features

Popular features found in Food Delivery
Delivery Tracking
Dispatch Management
Inventory Management
Kitchen/Menu Management
Loyalty Program
Mobile Access
Order Management
Reporting/Analytics
Routing
More features of GrubHub
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Employee Management
Food Delivery Dispatching
For Restaurants
Gift Card Management
Live Tracking
Online Ordering
Online Payments
Order Processing
Order Tracking
Point of Sale (POS)
Real-Time Reporting

GrubHub User Reviews

Overall Rating

4.3

Ratings Breakdown

58%

22%

16%

Secondary Ratings

Ease of Use

4.5

Value for money

3.8

Customer support

4.0

Functionality

4.3

Frankie S.

Verified reviewer

Sports

51-200 employees

Used weekly for more than 2 years

Review source

Reviewed August 2025

Great app that became my go to food app...

Overall, I've found some of the best restaurants at great prices and was able to support local restaurants when I worked in Hells kitchen NY.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I discovered GrubHub in 2014 and have not looked back since. It was easy to use with a super short learning curve, I always felt my personal data was secure, for the most part the vakue for money was perfect, I never experienced bugs or issues within the app itself, but when there was an issue on the part of a seller, the customer service communication was always on point and helped if they could. The addition of a favorites feature was needed from day one, so I'm glad it exists now.

Cons:

The app didn't always reflect the restaurant I wanted it to. Sometimes, when I think I'm ordering from my local fast food place, I've found it was actually another franchise branch and I didn't want to order from.

Daniel R. S.

Verified reviewer

Computer Software

2-10 employees

Used monthly for less than 2 years

Review source

Reviewed September 2025

Grub Hub is my go do when I don't want to cook

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like GrubHub because most of my favorite restaurants are on their and they always provide me some type of refund with the drivers and restaurants mess up my order

Cons:

Sometimes the app doesn't allow me to select no ice in my drinks or when I go to order online the app freezes

Reasons for choosing GrubHub

The ease of use make GrubHub stand out the most among their competitors

Johnathan D.

Verified reviewer

Food & Beverages

11-50 employees

Used daily for more than 2 years

Review source

Reviewed December 2025

A Useful Tool, but Not a True Partnership

From a restaurateur’s perspective, Grubhub offers reach but at a steep cost. It’s a marketing tool, that’s it. Commission fees are high, and when problems occur, restaurants often carry the financial burden. It’s a tool, not a partnership, and other owners should go in with eyes open.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Grubhub does provide additional visibility and access to customers who may not otherwise discover our business. The platform is familiar to many users, making it easy for customers to order, and it can generate incremental sales during slower periods when managed strategically.

Cons:

High commission and service fees substantially reduce margins, and restaurants are often held financially responsible for issues beyond their control, such as driver delays, app errors, or customer disputes. Support can be slow and opaque, and the overall structure feels less like a partnership and more like a cost of doing business that increasingly favors the platform over small, local restaurants.

Reasons for choosing GrubHub

Cost was lower than DoorDash, better reviews

Jessica R.

Verified reviewer

Restaurants

2-10 employees

Used daily for less than 2 years

Review source

Reviewed June 2025

Area dependent, lots of fees

Our experience was not fantastic. The fees are high and we simply didn't get the amount of orders from GrubHub as we did other apps. During Covid, Grubhub was fantastic. Since post covid, it has not been a popular option in our area. DoorDash and UberEats have taken over as the dominate providers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It enables restaurants to increase their sales and exposure, bringing in new customers that may have otherwise not tried our restaurant.

Cons:

The fees. While I understand they have to make money as well, knowing what they charge the customers on top of the fees they press onto us, it can discourages customers. We have to increase our prices on Grubhub to offset fees, leading customers to think we are not as affordable as we actually are.

Reasons for choosing GrubHub

We did not, we tried using all available services to see which did the best. We ultimatley discovered grubhub was not as popular in our area. The most used apps in our area were DoorDash and UberEats.

Annie M.

Verified reviewer

Health, Wellness and Fitness

201-500 employees

Used monthly for more than 2 years

Review source

Reviewed December 2025

GrubHub gives easy access to my favorite foods

My overall experience with GrubHub is great! I am able to view different restaurants around me and find whatever I am craving

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

GrubHub makes ordering food easy and convenient. I especially enjoy using it if I've had a long day and do not feel like going back out for food

Cons:

Recently I find the fees associated with ordering have been really high, so I've been using the app less.

Reasons for switching to GrubHub

I found Uber eats to be more expensive than GrubHub

Alex S.

Verified reviewer

Hospitality

51-200 employees

Used monthly for more than 2 years

Review source

Reviewed April 2025

Not having delivery everywhere

If they had delivery, i could speak of, but with only Pick-Up for us, it didn’t work very well.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Food delivery software helping businesses increase sales and orders

Cons:

Not available everywhere, in our Tourist Town there is only Pick-Up available, which doesn’t contribute to our sales at all…

Reasons for choosing GrubHub

We have them too, and so far GrubHub disappointed us.

Faith N.

Verified reviewer

Internet

1001-5000 employees

Used daily for less than 6 months

Review source

Reviewed April 2022

Grubhub has a great foundation but needs a little work.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like the most about GrubHub is the customer service. They have a chatline that is filled with real people who are ready to help you with whatever issue you may be facing at that current moment. Another thing that I also like about GrubHub is that they were the first and only food delivery service to reach out to a platform (In Grubhub's case, Amazon with Amazon Prime for students) to tackle the convenience issue for students in regards to food delivery. They offer free delivery and promo codes with huge discounts for students that is so helpful and should continue.

Cons:

What I do like least about GrubHub is the coverage, if that makes sense. Compared to UberEats and DoorDash where drivers are quickly responding to orders placed by customers. I have had to cancel and order and was close to canceling one until customer service found me a driver.

Reasons for switching to GrubHub

GrubHub is cheaper and has better customer service.

Mike J.

Verified reviewer

Entertainment

51-200 employees

Used monthly for more than 2 years

Review source

Reviewed April 2023

Grubhub is a Good Option for Food Delivery

I use GrubHub along with other delivery services. They are as effective as the others and sometimes have good promtions.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Grubhub has a lot of restaurant options and is use to use. They deliver fast in my area.

Cons:

The app has limited items and some offer few customizations but typically this isn't a big problem.

Reasons for switching to GrubHub

Just use different ones at different times and locations.

Jim C.

Verified reviewer

Retail

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed May 2025

Don't waste your time.

It's seriously not worth the aggravation to try to use this company. Even when you try to be nice about the order being incorrect the most you'll get is a $5 or $10 coupon if you can wade through to the manager.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Drivers try to work hard. Tip them good if you can.

Cons:

Always a problem with this company. Food is never correct and the last thing they want to do is try to help you. Don't waste your time. Get in your car, jump on your bike and get it yourself. You'll be glad you didn't waste your time waiting for them to get your order to you so you can be PO'd the rest of the night.

Douarou J.

Verified reviewer

Music

Self-Employed

Used daily for less than 2 years

Review source

Reviewed October 2024

GrubHub review