PointOS 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

PointOS

3.5

(55)

Pricing

Starting at $39.99 per month

About PointOS

PointOS is a point of sale (POS) solution that helps restaurants, bars and nightclubs streamline operations related to invoicing, menu management, inventory re-ordering and more on a centralized platform. The employee management tool automatically generates daily timesheets with information, such as staff member names, date, check-in and check-out time and the total number of working hours.

PointOS' order management module lets supervisors set up multi-server modes, split checks and modify orders based on customer requirements. Administrators can create dining room layouts, configure happy hour pricings, set up loyalty programs, create recipes and alter menu items. Additionally, managers can use the activity dashboard to track daily sales and taxes, monitor employee productivity, access daily order reports, and calculate labor costs.

PointOS comes with a built-in credit card processing tool, which allows businesses to manage customer transactions from within the system. Pricing is available on request and support is extended via phone, email, documentation and other online measures.

PointOS Screenshots

PointOS Pricing and Plans

Starting price: $39.99 per month

Free Trial

Free Version

Basic

$39.99

flat rate, per month

Plan includes:

24/7 Technical Support
EMV and NFC Supported
Etc
Online Ordering
Process Payments on or Offline
Supports Terminals and Mobile Devices
VIP and Table Services
Waitlist

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PointOS Features

Popular features found in Payment Processing
ACH Payment Processing
Billing & Invoicing
Debit/Credit Card Processing
In-Person Payments
Mobile Payments
Multi-Currency
Multiple Payment Options
Payment Fraud Prevention
Payment Gateway Integration
PCI Compliance
Recurring/Subscription Billing
Reporting/Analytics
More features of PointOS
Accounting Integration
Activity Dashboard
Barcode Recognition
Barcode/Ticket Scanning
Cash Management
Credit Card Processing
CRM
Customer Accounts
Customer Database
Customizable Branding
Data Security
Delivery Management
Discount Management
Electronic Signature
Employee Management
Forecasting
Gift Card Management
Inventory Control
Inventory Management
Kitchen/Menu Management
Loyalty Program
Mobile Access
Multi-Location
Online Ordering
Online Payments
Ordering Automation
Order Management
Payment Processing
Point of Sale (POS)
Point of Sale (POS) Integration
Promotions Management
Receipt Management
Restaurant POS
Returns Management
Sales Reports
Sales Trend Analysis
Separate Checks
Split Checks
Table Management
Time Clock
Tips Management

PointOS User Reviews

Overall Rating

3.5

Ratings Breakdown

33%

27%

16%

15%

Secondary Ratings

Ease of Use

3.8

Value for money

3.5

Customer support

3.3

Functionality

3.2

Have you used PointOS and would like to share your experience with others?

Karen A.

Verified reviewer

Non-Profit Organization Management

11-50 employees

Used daily for less than 2 years

Review source

Reviewed July 2018

Great POS System!

Great for tracking inventory and generating reports

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's very easy to use and to print reports

Cons:

credit card reader doesnt work sometimes and I have to restart the system

Vendor Response

Karen, We are pleased you find our system easy to use and enjoy the features we have to offer. In addition to those features we also offer integration with Quickbooks which will enable you to tackle your accounting more efficiently. With our new payment processing system and hardware offerings from Elos we can ensure you shouldn't have credit card reader issues.

Replied January 2020

Lucia G.

Restaurants

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2018

Great beginning machine, maybe not for a larger business.

Overall, for a business just starting out, it was a great solution and your tech support was always really amazing. I feel like we grew out its capabilities and needed to move in to 2018. I was really excited when I saw the new version coming out, but after waiting a year for it to happen, I moved over to a cloud system. I feel more secure knowing I have auto back-up and knowing that 5 tips don't become 50 at the end of the day when the servers are tired and adjusting hundreds of tips. My biggest beef is I switched to a new system in February and despite telling the company three times, I am still getting charged for the cloud, which was so useless it wasn't worth paying for. I can't get anyone on the phone and despite about 5 emails on the matter, I have heard nothing. Now I have to call my credit card company and dispute the charges.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Overall, it is a decent budget POS with a lot of high end functions. I did like the report functions, the weather reporting and incident reporting and inventory functions.

Cons:

At this stage, it is a little dated. The cloud was never connected and always had to be manually started, which defeats the purpose of having a cloud back-up. There were many parts, like modifiers, that were really clunky and made operating difficult. I hated how you couldn't name reports that were emailed, and everything came across with the date and time you emailed them. You would have to write down what reports you were running so you could remember when you got in to email to see them. I would have been nice if you could name them, or if they were named the report that you were running. I didn't like the limited amount of modifiers and the limited about of characters you could write to the kitchen. But I mostly hated that the cloud never worked, leaving me feeling vulnerable to computer failures and loss of data. I also didn't like having the wait staff modify the tips, its so much nicer when the system adds it in, it leaves less room for errors.

Vendor Response

Lucia, Thank you for your valued feedback. With the newest version of PointOS the cloud is connected via a customizable service and there are no extra steps from the customer side needed once setup and initially synced. All exported reports can be renamed and saved to file, you can gladly call our support team to assist. Additionally PointOS has a number of enhancements for Internal Reports, Automated Reports, and Cloud Reports that do not require remote access to restart the cloud connection, with the added ability to see historical data via the portal even when the system is offline or without an internet connection to sync with.

Replied January 2020

Alfredo H.

Verified reviewer

Hospitality

11-50 employees

Used daily for more than 2 years

Review source

Reviewed June 2024

Be carefully they will take your money for support and never get it

Went to hospital emergency room, 3 time because they exhausted my patients, they abuse me.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like nothing, it is obsolete, and customer services is the worse, never had 24 hours support that is absolutely no true

Cons:

That i pay for a software that have support for live and they discontinuo after they sold the company, all they only work with 2 merchant that will charge you more than any other merchant in the world

Reasons for switching to PointOS

Because PointOS is the worse company to deal with

Verified

Reviewer

Food & Beverages

11-50 employees

Used daily for more than 2 years

Review source

Reviewed July 2018

50/50

Software is straightforward as long as the new updates don't screw any thing up. The great thing this company has going for it is the technical support department. Customer service experiences were terrible.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Software is easy to use and technical support is always friendly and available 24/7.

Cons:

Customer service is completely lacking on this product. Purchased the remote desktop feature and it never did work on any device. iOS, Andriod or PC. This was a license for an extended time period. PointOS would not return any calls on this for weeks. When I was finally able to get ahold of somebody, Point OS refused to technically resolve the issue, or offer any refund, pro-rated or otherwise.

Vendor Response

HI There, Thank for taking the time to leave your valued feedback. The PointOS Software (Pro and PointOS) are Windows? 7 or higher compatible. We are excited to say that our newest software that will be coming out soon will also support Android and iOS. In addition our new customer success representatives are available 24 hrs 7 days a week 365 days a year to help assist with any questions.

Replied January 2020

Verified

Reviewer

Automotive

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2018

Good system

Overall a solid purchase, good value.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

One time purchase. Great hardware options available, but will run on any windows PC. Touch screen is best, but not required.

Cons:

Split tenders seem to generate problems. it will go ahead and print the kitchen ticket before getting full payment.

Vendor Response

We are pleased to hear you are happy with the PointOS point of sale software and the value of its offerings for our competitive pricing. With the launch of the PointOS XE we offer new split check features which should help address your concerns.

Replied January 2020

Scott T.

Verified reviewer

Automotive

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2018

PointOS is solid but could be better

There have been a couple of issues that I have addressed with the company with no resolution. Truthfully it could be more but I dont recall, as we have been running the system for a couple years and I found work arounds. One of which I turned off printing sales tax on the receipt (as we include it in the price of the drink) and it still printed it on there. Another issue is different reports from the same day dont equal each other i.e. server sales reports vs a detailed daily report. As mentioned above the remote reporting software called mypointosconnect has been down many times for multiple days. When contacting customer service wait times typically run less than 15 minutes sometimes less than 2. Its not horrible software but its showing signs of age while other offerings add nice new features, PointOS has a built in jukebox that I've never ever used. I use streaming services for music in the establishment and have since a hard drive with 15k songs crashed during a busy night. If you looking for cutting edge features, you'll be better suited looking elsewhere but if you want something that works day in and day out with limited frills this might be your software. There update might fix some of my gripes, I'll find out the first week of August if they meet their deadline.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the fact in a tablet world, that I could install the software on a Windows PC. You actually own the software and the service contract is reasonably priced compared to others. By switching to PointOS, the processor they required for direct integration has been great and has saved us a bundle.

Cons:

While it's nice to own the software and run it on a Windows box but Windows 7 is getting harder and harder to find. While the software worked flawlessly for the first year it has become sluggish and there have been numerous remote reporting outages as of late. They have been promising a brand new version for over two years and they finally have picked a launch date. The software looks dated and you have to run the system at a very low resolution to function properly. Lastly, automatically added charges or discounts are a percentage. If you want a happy hour price you have to set a happy hour price for every item.

Vendor Response

Hi Scott, Thank you for taking time to leave feedback. PointOS has an all new user experience with the reliability of PointOS Professional with new features being added regularly. The new PointOS also has a dedicated development team that has provided expedited trouble responses for both software and some hardware issues. PointOS has an excellent track record for adding new features requested by customers. We value all our customers feedback and our team is always looking for new ways to make PointOS better.

Replied January 2020

Angela A.

Verified reviewer

Restaurants

2-10 employees

Used daily for more than 2 years

Review source

Reviewed February 2021

Worst business decision I ever made

Horrible system, terrible support, an utter waste of money and a complete disappointment. My review ran out of space or I would have explained more of my PointOS trauma. I'm shopping for a system now and I am looking at Rezku, Touch Bistro, Lightspeed to name a few. But reviewing my memory of Pointos made me want to warn you all. Don't make my mistake. The only good part about Point of is [SENSITIVE CONTENT HIDDEN] (sorry if I misspelled your name [SENSITIVE CONTENT HIDDEN]) [SENSITIVE CONTENT HIDDEN] was incredible and always tried to help. Its not your fault PointOS is a broken nonfunctional disgrace to the POS market. I mean even my calculator can add payroll hours better. Do your self a favor and DONT BUY THIS SYSTEM.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I was sold on included features such as basic inventory management, payroll hours calculation and simplicity of the system. After 5 painful years working with PointOS Proffesionals and then PointOS XE all I can say is DONT DO IT!

Cons:

Start by saying their proprietary screen doesn't have a power button (How do you forget a power ) So when it freezes sometimes daily they say oh just unplug it. EVERY update for a glitch, I would think great its fixed.... but every time they fix something, they also break something. The reply?.... Sorry well fix that next time days or weeks later or never? The cycle repeats for 5 years almost non stop. Here's a few of the issues I experienced.... Auto entering tender amount at $483, Clearing all the tab names?, daily freezing!!, payroll addition errors?!, modifiers not working, mismatch error (2 systems they couldn't keep in communication, inability to work with merchant services to fix tech issues or my PCI issues (I got charged $20 extra a month and risked fraud for 9 months because they don't work together), support staff at night that don't know anything useful about the system.... the list goes on. The system is so archaic, choppy and slow . refunding cash takes about 8 steps including multiple screens with forced prompts, warnings and notifications. Nothing is simple with PointOS. It got to the point that I refused updates regularly unless I could be there and on a slow day just to deal with the onslaught of issues that arise every time I did an update. Inventory is supposed to track ounces of liquor sold and remaining supply. After 5 years the number still make no sense. 2+2=17 huh? Im DONE!

Reasons for choosing PointOS

Cause I made a mistake and they represented themselves as a functional, well staffed POS system (which they are not)

Vendor Response

We're very sorry to hear about your experience. We strive to provide the best software and service at the most cost-effective price, and we are disappointed to hear you were not entirely satisfied. Our support is always available to offer training on reports and batching. We're also happy to advise on compatible hardware specifications to ensure optimal software functionality. If we can be of service in the future, we'd love to show you our new platform and compatible hardware options to ensure a more positive experience.

Replied March 2021

Fawzi N.

Verified reviewer

Restaurants

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2020

Stay away From Point OS

Stay away from them I have been using the system for some time. Started with point os pro and ended with Point XE. I just cannot express how much frustration, loss of money and time. Where do I start Freezes all the time Need to restarted multiple time a day Terminals loose connection to the data bases multiple time a day Support is a joke The list goes for ever, but these are that main issues

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Nothing . it is simply does not work.

Cons:

Freezes all the time , Need to restarted multiple time a day and the list goes for ever

Reasons for choosing PointOS

they have an amazing sale team that sells you fish in the sand

Vendor Response

Hi Fawzi, We're so sorry to hear about your experience and want to thank you for your feedback. PointOS strives to provide a quality point-of-sale and restaurant management platform that is easy to use and cost effective. We have since added additional support resources, and our team would be happy to help however possible. Please feel free to give us a call at 857-250-2719 if we can be of assistance.

Replied August 2020

Verified

Reviewer

Food & Beverages

2-10 employees

Used daily for more than 2 years

Review source

Reviewed November 2018

PointOS review

It's ok, not great. When you call, it depends on which rep takes the call. A few of the guys are very helpful; others want you off the phone and will only provide the basics and not go beyond

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

easiness to add the food items for the restaurant and set up categories as needed

Cons:

reporting. Their reports are not good, need improving. Plus have to do manually since unless you pay for cloud service you cannot access reports remotely

Vendor Response

The PointOS platform provides an all in one point of sale system with features ranging from inventory and labor forecasting, to detailed reports and analytics that help you to make the right decisions for your business. Our updated services included a low monthly fee of 39.99 per month for a PointOS license, which includes 24hr a day, 7 day a week customer service. Cloud services are also included in this price and allows you to access your reports from anywhere, anytime.

Replied January 2020

Frank D.

Verified reviewer

Food & Beverages

11-50 employees

Used daily for less than 2 years

Review source

Reviewed November 2018

Awesome

Never had a problem

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

So easy and understanding. Great valley with the money your spending. I’m so glad i end up with this awesome system

Cons:

Sometimes it blocks and i need to restart the pc

Vendor Response

Frank, We are so happy that you are pleased with your PointOS point of sale system. We are always aiming to provide the best value at an affordable price. While we sell the software as just a license that you can place on any windows device, we do not provide support should something go wrong with your device. PointOS does offer new modern sleek hardware options from Elos with parts and labor warrantees and can replace your device next day.

Replied January 2020

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