Narvar 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Narvar

4.7

(58)

Pricing

Pricing available upon request

About Narvar

Narvar is the #1 platform for intelligent personalization “beyond buy,” trusted by 1,500+ of the world’s most admired brands—including Sephora, Levi’s, Sonos, Warby Parker, and LVMH. Powered by IRIS™, Narvar leverages billions of data points to create seamless experiences that build trust, safeguard operations, and unlock sustainable growth. Recognized multiple times by Fast Company as one of the most innovative companies, Narvar is redefining the post-purchase journey—from returns and exchanges to tracking, notifications, and fraud prevention—simplifying the everyday lives of consumers while driving business success for retailers.

Narvar Screenshots

Narvar Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Narvar Features

Popular features found in Warehouse Management
Barcoding/RFID
Compliance Management
Demand Forecasting
Dock Management
Inventory Tracking
Multi-Location
Order Tracking
Picking & Routing
Returns Management
Shipping Management
Supplier Management
Supply Chain Management
More features of Narvar
3PL Management
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
API
Asset Tracking
Claims Management
Contact Database
Customer Management
Customer Portal
Customizable Branding
Customizable Templates
Data Import/Export
Delivery Estimate
Delivery Record
Delivery Tracking
eCommerce Management
Email Templates
Exchange Management
For eCommerce
For Freight Operations
Ground Shipping
Inventory Management
Label Printing
Location Tracking
Mobile Access
Mobile Alerts
Monitoring
Multi-Channel Management
Multi-Currency
Order Management
Package Tracking
Parcel Shipping
Payment Processing
Real-Time Analytics
Real Time Comparisons
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Refund Management
Reporting/Analytics
Reporting & Statistics
Route Optimization
Self Service Portal
Serial Number Tracking
Shipment Price Calculation
Shipment Tracking
Shipping Labels
Status Tracking
Third-Party Integrations
Traceability
Vendor Management
Warehouse Management
Website Integration
Workflow Management

Narvar Integrations

NetSuite

Narvar User Reviews

Overall Rating

4.7

Ratings Breakdown

76%

21%

Secondary Ratings

Ease of Use

4.6

Value for money

4.4

Customer support

4.5

Functionality

4.4

Have you used Narvar and would like to share your experience with others?

Jeifer C.

Verified reviewer

Building Materials

2-10 employees

Used daily for less than 6 months

Review source

Reviewed September 2023

Narvar a great software for companies

The software is very user friendly and experience is quite good. I recommend it

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Software made our life easier in following up with the returns and so much time saver

Cons:

No big problems when using it. It might take some time to get along with the updates

Jose R.

Verified reviewer

Retail

51-200 employees

Used daily for less than 2 years

Review source

Reviewed May 2023

Narvar a Must for elevating the customer experience!

Overall Narvar has answered the questions we all seek. What do our customers think of their order and experience when purchasing.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Super easy to use product. Their dashboard provides key insights into the tracking data as well customizing the landing page.

Cons:

Integrating with Magento was a bit rough but from our end, mainly due to the fact we were operating on an older version. Narvar is only compatible with the latest versions of softwares which is manageable

Reasons for choosing Narvar

Narvar seem to have all the answers we were looking for. The Dashboard is great and the team is quick to respond to any issues.

Christopher Y.

Verified reviewer

Apparel & Fashion

11-50 employees

Used daily for more than 2 years

Reviewed September 2021

Poor Customer Support

lack of support, dedicated rep creates a very poor quality of experience

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to navigate on the Narvar dashboard

Cons:

Customer support is nearly non-existent. Our Mobile page shows a poor quality graphic, bad resolution. We've been asking for direction on how to fix this, several months later, no solution even to-date.

Reasons for choosing Narvar

knew a person that worked at Narvar

Vendor Response

Thank you so much for your feedback, Christopher! Our CSM team will reach out in order to help resolve what you're facing.

Replied October 2021

VIPUL C.

Verified reviewer

Apparel & Fashion

51-200 employees

Used weekly for less than 2 years

Review source

Reviewed July 2024

Great way to deal with returns

Great experience. So, ease with returns now as customers can do it by themselves at their end. Happy customer, happy business, Thanks Narvar.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The way returns handle by customer is the best feature.

Cons:

Nothing at this point as our main purpose for returns are getting served in the best way can think of. Thank you Narvar.

Gerardo B.

Verified reviewer

Apparel & Fashion

11-50 employees

Used daily for less than 2 years

Review source

Reviewed May 2023

Hassle-Free and Time-Saving for Customers and Customer Service Team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Since implementing their platform, we've seen a significant improvement in our customer experience, which is a top priority for us as a [industry] company. The Narvar Returns platform is easy to use, and their customer success team has been extremely helpful in guiding us through the process. They provide personalized support and follow-ups, which have been invaluable in helping us address any issues. Additionally, their advice, webinars, and other valuable resources have helped us improve our processes and optimize our returns management.

Cons:

hile Narvar's User Interface is neat and user-friendly, the platform lacks flexibility in terms of customizing functions based on rules and logic. This may be a concern for businesses with specific requirements or unique workflows.

Reasons for choosing Narvar

Our team has had an excellent experience with Narvar Returns. Since implementing their platform, we've seen a significant improvement in our customer experience, which is a top priority for us as a [industry] company. The Narvar Returns platform is easy to use, and their customer success team has been extremely helpful in guiding us through the process. They provide personalized support and follow-ups, which have been invaluable in helping us address any issues. Additionally, their advice, webinars, and other valuable resources have helped us improve our processes and optimize our returns management. We highly recommend Narvar Returns to any business looking to improve their customer experience.

Celina O.

Verified reviewer

Apparel & Fashion

201-500 employees

Used daily for more than 2 years

Review source

Reviewed July 2023

Great for returns

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Using Narvar Returns & Exchanges with Shopify is a dream. You can set up and easily manage all of your return rules, restrictions, exceptions, refund rules, and more all within the app on Shopify. They make it easy to customize your returns experience and manage and search initiated returns.

Cons:

We run into a lot of issues with their order tracking and have stopped using Notify for tracking emails because of this and other limitations. Their reporting and analytics tool is also not my favorite but it gets the job done (mostly).

Verified

Reviewer

Apparel & Fashion

51-200 employees

Used daily for less than 12 months

Review source

Reviewed May 2023

Exactly what we needed!

Amazing! Glad we chose narvar

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Super useful to use, intuitive and useful! Fantastic

Cons:

There's some bugs sometimes, however the customer service team is always willing to help!

Edwin G.

Verified reviewer

Retail

11-50 employees

Used daily for less than 12 months

Review source

Reviewed June 2023

Good service and amazing platform!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I had a good experience using Narvar for returns, so an intuitive app and easy to connect to our System.The customer suponer provided was good kind and useful to solve all doubts that we had in the implementation stage!

Cons:

Until now, we do not have any issues or any negative feedback we are so happy and satisfied

Romell B.

Verified reviewer

Consumer Goods

11-50 employees

Used daily for less than 12 months

Reviewed December 2021

Great company

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Narvar is amazing. I have been using this tool for almost 1 year now, and it is on one of the best for post shipment management.

Cons:

Setting up was a little painful, but that was not their fault. It was our fault since we hace a fully custom system.

Chris M.

Verified reviewer

Consumer Electronics

51-200 employees

Used weekly for less than 2 years

Reviewed October 2021

Great System for Order Tracking

Overall I am very pleased with Narvar. Their onboarding team was helpful and patient with our IT team which is notoriously slow at implementations. The end product is keeping our customers happy and that is all we can ask for.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Once we got things set up this provides our customers with a great means to track their orders. Much improved over the native system built into Magento making for a much-improved customer experience. With what logistics have been like for the past year once we got this implemented we noticed our inquiries about order statuses dropped significantly.

Cons:

The email design UI is clunky and limiting. There was a lot more we wanted to be able to do that the UI would not permit us to. Hopefully this is addressed or the ability to drop in HTML is added in the future.

Showing 1 - 10 of 58 Reviews

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