Narvar 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Narvar

4.7

(58)

Pricing

Pricing available upon request

About Narvar

Narvar is the #1 platform for intelligent personalization “beyond buy,” trusted by 1,500+ of the world’s most admired brands—including Sephora, Levi’s, Sonos, Warby Parker, and LVMH. Powered by IRIS™, Narvar leverages billions of data points to create seamless experiences that build trust, safeguard operations, and unlock sustainable growth. Recognized multiple times by Fast Company as one of the most innovative companies, Narvar is redefining the post-purchase journey—from returns and exchanges to tracking, notifications, and fraud prevention—simplifying the everyday lives of consumers while driving business success for retailers.

Narvar Screenshots

Narvar Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Narvar Features

Popular features found in Warehouse Management
Barcoding/RFID
Compliance Management
Demand Forecasting
Dock Management
Inventory Tracking
Multi-Location
Order Tracking
Picking & Routing
Returns Management
Shipping Management
Supplier Management
Supply Chain Management
More features of Narvar
3PL Management
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
API
Asset Tracking
Claims Management
Contact Database
Customer Management
Customer Portal
Customizable Branding
Customizable Templates
Data Import/Export
Delivery Estimate
Delivery Record
Delivery Tracking
eCommerce Management
Email Templates
Exchange Management
For eCommerce
For Freight Operations
Ground Shipping
Inventory Management
Label Printing
Location Tracking
Mobile Access
Mobile Alerts
Monitoring
Multi-Channel Management
Multi-Currency
Order Management
Package Tracking
Parcel Shipping
Payment Processing
Real-Time Analytics
Real Time Comparisons
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Refund Management
Reporting/Analytics
Reporting & Statistics
Route Optimization
Self Service Portal
Serial Number Tracking
Shipment Price Calculation
Shipment Tracking
Shipping Labels
Status Tracking
Third-Party Integrations
Traceability
Vendor Management
Warehouse Management
Website Integration
Workflow Management

Narvar Integrations

NetSuite

Narvar User Reviews

Overall Rating

4.7

Ratings Breakdown

76%

21%

Secondary Ratings

Ease of Use

4.6

Value for money

4.4

Customer support

4.5

Functionality

4.4

Have you used Narvar and would like to share your experience with others?

Paola A.

Verified reviewer

Arts and Crafts

2-10 employees

Used monthly for less than 6 months

Review source

Reviewed October 2023

enhancing the post-purchase journey for e-commerce businesses

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Narvar keeps customers engaged by providing real-time tracking and delivery notifications, ensuring that they stay informed about the status of their orders.

Cons:

Smaller enterprises with limited budgets might find it costly.

Carrie F.

Verified reviewer

Apparel & Fashion

51-200 employees

Used daily for more than 2 years

Review source

Reviewed June 2023

Narvar Returns Platform

Narvar has been a good partner for us. We've had ups and downs within the platform, and will look forward to seeing the improvements and enhancements we've asked for.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Narvar App integrated within Shopify is very user friendly. It is navigable and intuitive.

Cons:

There are a number of improvements we are waiting for from Narvar. The overall backend integrations are not overly smooth and don't serve all of our needs. Implementation took almost two years to get to a point where we were satisfied.

Eric B.

Verified reviewer

Consumer Goods

11-50 employees

Used other for less than 6 months

Review source

Reviewed June 2021

HORRIBBLE....STAY AWAY!!!!

Horrible, literally the worst company we have ever done business with.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There was nothing positive about this experience.

Cons:

Sales demo went well but realized during implementation that this did not do as was demoed. The solution requires a double opt-in, so customers must enter their phone number twice for the notifications to work for SMS. This should be a $25/mo app that they try to sell for $5k/year. When we gave notice we wished to cancel, since software did not do as demoed, we were told by [SENSITIVE CONTENT] that they would take us to collections if we did not pay the full annual amount, even though we never implemented, and never used with our customers. This is literally the WORST customer experience, I have ever had in all my years of business. Do not walk....RUN AWAY from this company.

Thomas D.

Verified reviewer

Retail

51-200 employees

Used daily for more than 2 years

Review source

Reviewed June 2023

Outstanding business partner with ever increasing capabilities!

Narvar allows our customers to track both shipped goods and (soon!) their returns. While the shipping tool has been top-notch, the returns management piece is what we are the most excited about. This service will allow our customers to self-serve and know their return status at every step (reducing their need to call, chat or email). This is a win-win!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Our company has been using Narvar's shipping notification service for years but recently began work to integrate more deeply and add return tracking and servicing. The Narvar team is responsive, helpful, and well-versed in their product and industry!

Cons:

My team and I haven't had any issues with the platform or the team as of this review, and I feel confident from our interactions that any problems that arise will be resolved quickly!

David H.

Verified reviewer

Medical Devices

1001-5000 employees

Used daily for less than 2 years

Reviewed October 2021

Great & useful service, but needs expansion for customer owned processes

Overall it's a good service. As stated, we are still working on making this more of a push vs pull relationship. That being said, their willingness to work with us & find solutions not only will benefit us as they find best practices for this kind of relationship, but also benefit others who prefer to approach this the same way we are.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The simplified tracking data is the most useful part of the service for what we are doing. It makes it simple for our CRM team to send custom coms out in a timely manner.

Cons:

We were/are the minority using this service to power our own systems, but it's clear the Narvar team is still working on how to make this type of service work efficiently & effectively. They're so used to relying on their tried & true services controlled by Narvar that there are holes in how to push that service to customer powered set ups.

Reasons for choosing Narvar

We were looking at this service vs one provided by our freight auditors (not listed above). We liked the professionalism & reliability we could count on. With this kind of service we didn't want to waste time on something that isn't someone's main service.

Marta P.

Verified reviewer

Apparel & Fashion

11-50 employees

Used daily for more than 2 years

Review source

Reviewed June 2023

Narvar, less manual tasks

Has help us a lot! But I think that to improve more our experience we should improve & find a solution for all our exceptions.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Narvar has reduced all the day to day manual task for our CS team.

Cons:

There are some exceptions that I would like to go deeper to understand why can not be atomatize and try to find a solution.

Reasons for switching to Narvar

I've tried already loop and I don't like it.

Claudia T.

Verified reviewer

Apparel & Fashion

11-50 employees

Used daily for less than 12 months

Review source

Reviewed June 2023

A very fast and easy tool

The biggest benefit I have experienced with Narvar is the automation and categorization of our returns. We can understand and listen more to our customers according to their comments. In addition, our clients feel very confident when using the platform because it is very intuitive. It gives a feeling of autonomy.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I like the most is that our returns process has changed for the better since it was implemented. Returns are processed faster, easier, and more automatically.I can also say that Narvar has helped us a lot when it comes to categorizing the reasons for return, in this way, we can improve in the necessary aspects.

Cons:

I can't currently think of anything wrong, as our old returns process was very old, there were many steps to follow, but now this has changed to more automated and easier support for our customers.

Reasons for switching to Narvar

Our company grows and needs more automated systems.

Miquel R.

Verified reviewer

Retail

11-50 employees

Used daily for less than 2 years

Review source

Reviewed May 2023

Returns excellence

satisfied in terms of customer experience, but there are some issues that are still pending to be solved by the IT team

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy for the customer to follow up with the returns and also pushing exchanges for revenue retention.

Cons:

continuos changes make it important to follow up with the current processes

Reasons for choosing Narvar

easy integration and support

Reasons for switching to Narvar

Exchangesuser experiencerules for returns / exchanges

Dominique G.

Verified reviewer

Retail

201-500 employees

Used daily for more than 2 years

Reviewed November 2021

Overall Great Product

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Returns and Order track are both great products that are easy to implement and maintain over time. They offer a plug-and-play extension that is easy to configure and test. Their customer-facing interface is clean and put together, with a portal feature that gives the client control over content updates and building specific business rules. Narvar continues to add new features to enhance the customer experience. Dynamic track, for example, offers a more robust and customized shipping track page experience to the end user.

Cons:

Reporting is lacking on a granular level. Although there are high-level reports, there is room for improvement. Additionally, certain requests for smaller changes to business rules or content updates will require support outreach. This can become cumbersome.

James P.

Verified reviewer

Consumer Goods

51-200 employees

Used daily for less than 12 months

Review source

Reviewed June 2023

Easy setup, great customer experience.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The integration was seamless, the staff at Narvar were attentive and helpful in the transition and helping to get our return policy rules copied over. Our customers love the simple, guided return authorization page and instant return label.

Cons:

One feature that is lacking from Narvar is the ability to "rate shop" with return label carriers. We would love to see this feature implemented in the future. Ideally the feature would choose the least expensive return label based on the products being returned and the location of the customer.

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