Avalara 2026: Benefits, Features & Pricing

Overall, it has been a good product, with great customer support. They have excellent professional advisors to navigate the world of sales tax compliance, and the system is very easy to use for users of any experience level.

Overall, it have been good. There isn't any other software that does what they do as good as them. The TTRUS is the best and an amazing resource. I just think the support is lacking a little to get a straight answer on more difficult questions.

Support has been mediocre. The current issue is on it's 4th month with no anticipated resolution timeframe. In the meantime my client is paying me to manually enter these and reconcile Avalara to ensure that the system reports the proper totals as well as to educate their support team. I feel bad that they are paying a lot of money for a product that is not functional...to my knowledge, all of my requests to get them a credit for their inconvenience and the product issues have been ignored. As the title states, a great product "in theory", but it needs to work! Sales Tax is nothing to screw around with.

Assuming you have no issues or questions, the functionality and automation of the sales tax calculation, tax filing and tracking of customer tax exemptions are fantastic, especially if you can integrate Avalara with your ERP system.

Use them for sales tax transaction processing - the calculation and overall NEXUS calculations. They helped get us setup and gave a bit more hand-holding then we expected which was good.

For the cost and reputation Avalara carries, I expected professionalism and accountability, but experienced neither. Proceed with extreme caution if you rely on them for your business.

Its been a complete and total disappointment. I am absolutely livid with the disaster they have created for our business. They put all the work on me and handle nothing. Completely incompetent and horrible communicators

Really poor, I can't imagine it can get any worse than this so pick anything else for your sales tax software.

After evaluation of several tax support packages, we chose Avalara due to its' ability to cover multiple states. We purchased the software and registration services for 14 states and was told they would handle registration and all I had to do was a simple set up for reporting for each state. Nothing about this process was simple and after 3 months we are partially working. The registration process that we paid for, 50% of the work had to be completed or reworked by my company. The only way I knew it was incomplete was because when setting up the reporting with most all states, you have to call the tax division directly and wait on hold for hours to complete this task for each state. During that process I was told the registration was not complete so the task of registration fell on us. I have requested a refund for the services purchased and the response was, “Log a support case.” There is little to no support. I continually went back the [sensitive content hidden] to get help from his side to complete this, but he was of very little help and pushed me off to again, log a support case. To date I probably have 10+ support cases zero of which have given me a solution to my problems. From a software/technical standpoint the software was withdrawing money from my bank account for taxes in a state we were not collecting taxes in. I still have not gotten our money back, and they closed the support case. They did however admit there was a technical issue with this problem and that support case is still open.

Customer service is very bad. I can't get a person on the phone to discuss the charge dispute