Kitomba Salon and Spa Software 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Kitomba Salon and Spa Software

4.4

(79)

Pricing

Pricing available upon request

About Kitomba Salon and Spa Software

Kitomba Salon and Spa Software has everything you need to run a successful salon, spa or clinic. A continued focus on hair and beauty has driven the development of our industry-specific features and guided our commitment to offering free, unbeatable support.

Kitomba has all the basics you need to run your salon, spa or clinic combined with advanced features that will help you take your business to the next level. Kitomba features include an industry-focused appointment book, efficient point-of-sale, fully-featured online booking, marketing functionality, industry-leading reporting, effective stock management, digital forms, time clock and time sheets, customisable loyalty and waitlist.

We understand you don’t just work 9 to 5 Monday to Friday, so we don’t either. Our dedicated support team is available to help you 7 days a week including after hours and weekends. You’ll get the same free, unbeatable support whether you call, email or chat with us online.

Kitomba Salon and Spa Software Screenshots

Kitomba Salon and Spa Software Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Kitomba Salon and Spa Software Features

Popular features found in Scheduling
Alerts/Notifications
Appointment Scheduling
Automated Scheduling
Calendar Sync
Customer Database
Group Scheduling
Mobile Access
Reminders
Self Service Portal
Timesheet Management
More features of Kitomba Salon and Spa Software
Access Controls/Permissions
Accounting
Appointment Management
Barcode/Ticket Scanning
Before & After Pictures
Billing & Invoicing
Booking Management
Calendar Management
Client Database
Client Management
Client Profiles
Commission Management
Confirmations/Reminders
Consent Management
Credit Card Processing
CRM
Customizable Branding
Customizable Forms
Customizable Reports
Customizable Templates
Discount Management
Electronic Payments
Email Marketing
Email Reminders
Employee Management
Employee Scheduling
Faculty/Staff Management
Financial Management
For Medical Spas
For Salons and Spas
Gift Card Management
Inventory Management
Loyalty Program
Marketing Automation
Multi-Location
Online Booking
Online Payments
Order Management
Payment Processing
Payroll & Commissions
Payroll Management
Performance Metrics
Point of Sale (POS)
Purchasing & Receiving
Real-time Scheduling
Recurring Appointments
Referral Tracking
Reporting & Statistics
Rescheduling
Resource Scheduling
Room Booking
Sales Reports
Scheduling
SMS Marketing
SMS Messaging
Task Management
Time & Expense Tracking
Training Management
Treatment Packages
Vendor Management
Wait List Management
Website Integration

Kitomba Salon and Spa Software Integrations

PayPal

Xero

Mailchimp

Kitomba Salon and Spa Software User Reviews

Overall Rating

4.4

Ratings Breakdown

62%

28%

Secondary Ratings

Ease of Use

4.3

Value for money

3.8

Customer support

4.6

Functionality

4.2

Toni R.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for more than 2 years

Reviewed November 2019

Great software

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

User friendliness. Available features. Customer support

Cons:

Not much I don’t like. The support team are always very helpful. The cost was a bit much for a small business but we have come to an agreement recently in which I am happy with.

Reasons for choosing Kitomba Salon and Spa Software

Had used before

Bianca P.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for free trial

Review source

Reviewed January 2026

Kitomba review

Overall my experience with kitomba was alright. Had some features that I liked and some that could be improved on.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Kitomba had easy appointment management and booking features. The software was secure and simple to learn.

Cons:

There were occasional bug issues with connecting to the website. Customer support can be hard to get ahold of.

Reasons for choosing Kitomba Salon and Spa Software

Good advertising seemed like a simple interface

Danielle C.

Verified reviewer

Health, Wellness and Fitness

501-1000 employees

Used daily for more than 2 years

Reviewed August 2019

Good for small business, but far too basic for big business.

Our account person is super helpful and friendly, we get great deal of support, it's just unfortunate that some of the functionality is lacking.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that the salons have so much great reporting available to them, unfortunately most sites aren't using this to its full potential and there is no way to look at some of these reports from Head Office or at a national level.

Cons:

Kitomba lacks a lot of functionality that a big, multi-site business requires, and is not set up to deliver standard retail functions in terms of promotions. For example Buy 2 get 1 Free promotions. Leaving offers to be manual entered, and actioned leaves the business open to errors and misuse. There is key gaps in the reporting available, and anything comparable requires running two reports and manually working out the variance which is something I would consider basic. Imagine if you could produce a report on points earned on a specific brand, during a specified time period... and charge the vendor for those points... you could create some clever promotions if the reporting and keying allowed. Had I been part of the decision process I would not have chosen Kitomba. It's basic, and geared largely towards single, or smaller businesses. The lure of having a points/rewards system is off set by the inability to easy look at the data at a nationwide level. There isn't even the ability to bulk up load quantities for sites across the group, for instance in a GWP promotion where I know and created the quantities per site, I have to leave it to the sites to enter the quantity (which they never do).

Reasons for switching to Kitomba Salon and Spa Software

Before my time.

Sarah E.

Verified reviewer

Consumer Services

11-50 employees

Used daily for more than 2 years

Reviewed January 2026

Long term happy customer

Support & customer service is always available when needed. Ive never had any major issues & the software continues to evolve over time especially the last couple of years.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have trialled other software but nothing is as comprehensive as Kitomba. Having it on your desktop makes it run really fast as well as having the cloud based options. The depth of reports available make managing a business easier whether your in Spa or working remotely.

Cons:

Obvisouly price point is a little more than other softwares but you really do get what you pay for, so a customer of 16+ years Im still here!!!

Laurie C.

Verified reviewer

Fine Art

2-10 employees

Used daily for less than 12 months

Reviewed November 2019

It's okay

I like kitomba - it makes sense, it just seems out dated. We were using timely before and made the change due to certain kitomba features - however didn't realise how many timely features we were going to miss. I have much more feedback than what is above so if anyone is interested I'm happy to be contacted. At this stage I'll definitely be looking at moving back to timely when our contact is up as they're constantly innovating

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

being able to split services over multiple staff through the online booking pin for logging in/out restricted access for certain staff being able to see which login made an appointment/change (although super annoying that kitomba one is shown as 'online appointment' rather than the staff members name) Targets visible from kitomba 1 (annoying that staff seem to be able to see each others targets, and would be great to be able to set an hourly target for staff who frequently change hour or an alternating one for those who alternate hours over a fortnight or month) tiered pricing/timing

Cons:

It being installed on the desktop means there are so many chances for issues - we had an issue with our power supply and ended up with kitomba being corrupted multiple times (while this is a user issue it is very annoying that it's able to happen at all - a cloud based option like timely wouldn't do it) The online booking only has the ability to set 'packages' not specifically titled sections - having multiple drop down menus would be better - eg Colour and Cut, Colour and Blowdry, Promotions It would be great if it could at least try to add all services in a package to be with the same staff member when they choose (anyone) from the online booking so that it's not spread over multiple people when one person could have done all of the services It would be great if the cautions/alerts were visible earlier in the booking process, as you currently don't see it - or aren't able to read it easily until the appointment has already been created (in a situation where you have a note such as - 'DON'T BOOK THIS PERSON IN' it would be great to see straight away The reports are really clunky to use and don't have clear names that explain what they do - why is there not an easy to use report for retail sold on kitomba one? Kitomba one could do with better reports in general - maybe gather feedback as to what people think is missing? K1 should have the ability to bring up pricing for services and put sales through In general seeing pricing should be easier than setting up a quote

Reasons for choosing Kitomba Salon and Spa Software

The customer support was awesome and other team members have used it before. PS. I chose fine art as an industry as it seems like an oversight to not include a beauty/hairdressing option in your list when sending a survey to kitomba users - feel free to change it to whatever it should be for a hair and nail salon

Reasons for switching to Kitomba Salon and Spa Software

mainly to have services be able to be split over multiple stylists during online booking, the login/out function and being able to set multiple timing/pricing tiers for different staff

David W.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for more than 2 years

Reviewed July 2021

Best product available!!!

Phenomenal is how we would describe our experience with Kitomba. Easy set up, innovative features added regularly, clear reporting and excellent support.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to monitor not just appointments but key critical business information in stock control, staff hours and KPI’s make this Kitomba number 1. If you couple this with the advanced marketing and integrations and the return on investment disappears. Support is next level, personal and quick.

Cons:

I would love to be able to track lead development better, but this does not detract from the overall experience.

Reasons for choosing Kitomba Salon and Spa Software

The features and ease of use were superior and their support won us over.

Laura N.

Verified reviewer

Consumer Services

201-500 employees

Used daily for more than 2 years

Reviewed July 2021

Salon review

Wonderful

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Reporting is most important in my job. Any reports that our salons require are easily accessible and understandable with this operating system. Also, the systems support we are provided by our account manager Rica is fantastic. She is super delightful and happy to help and answer any questions I have, happy to provide additional training whenever required, she is just wonderful.

Cons:

negative stock holdings do not show on reports. difficult to clean up.

Reasons for switching to Kitomba Salon and Spa Software

Change of company - have used those two operating systems elsewhere.

Mark B.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for free trial

Reviewed November 2019

Kitomba Reviee

We have had ups and downs over the years. At one point we did consider changing to another company. But we have had some help with some issues that needed staff prepared go the extra mile rep has been really helpful. Rep has bent over backwards to help us and he has More than made sure we are looked after.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The developments over the years. We purchased the product when it was being launched For our spa. We branched into a different area and over time, Kitomba has enveloped this business. The current technical/forensic techs are much more helpful and make things more user friendly than used to be the case.

Cons:

For several years, we asked for a concessions section. This was developed, but most of the work still had to have a largely manual input. Things like an expiry after 22 months have only recently been added as a feature. Prior to this, we had to keep a log independent of the programme and expire them by hand. Although very few do expire, it was a lot of work to do it manually.

Reasons for choosing Kitomba Salon and Spa Software

We already used millennium in Tauranga. We were on the verge of opening the tanning studios and carrying on with millennium, but we'd changed the spa to Kitomba, so decided to get the same programme for the other two.

Reasons for switching to Kitomba Salon and Spa Software

Not sure of the date. It was when Tom owned the business and was looking for businesses to try Kitomba out. That was when we had our spa in Tauranga. We have since sold that business and used Kitomba from day one at our tanning studios.

Colleen R.

Verified reviewer

Medical Practice

2-10 employees

Used daily for more than 2 years

Reviewed January 2026

Helpful to a newbie

My personal experience has been really good. I have not used a software booking system like this before and found it really easy to pick up. Thanks Kitomba

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

As a receptionist I find the Kitomba support staff outstanding. The team are always helpful and patient especially while I was new to Kitomba. None of my questions were too silly and the explanations were always helpful. Changing, moving, cancelling appointments is all really straighforward.

Cons:

The restriction on changing the reminder template. Would like to personalise it a bit more than currently seem to be able to do.

Sandy W.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for less than 6 months

Reviewed January 2026

Excellent customer service

AAA++ I am very happy with the oval service I received from and the products, it was easy for me to transition as the new Salon owner

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Customer support is amazing. They were fast and efficient in helping with a salon take over and stayed late to make sure things were transferred after 8pm. Above and beyond customer service

Cons:

It would be easier if there was an app for our phone, this would be more efficient than using the web browser

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