Neko 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Neko

4.3

(14)

Pricing

Starting at $20.00 per month

About Neko

Neko Salon is a cloud-based salon management solution for small, midsize and large day spas and hair salons. Primary features include booking management, marketing, sales management, client management, product management and reporting.

The booking management feature provides a booking wizard, payment management and the ability to send SMS and email reminders. These reminders help salons reduce no-shows and allow clients to confirm their bookings. The SMS and email marketing feature sends out birthday messages, welcome messages and surveys links after each appointment.

Neko Salon provides retail transaction management for sales, refunds, exchanges and gift vouchers. It provides a real-time reporting feature that provides sales, booking and inventory reports.

Neko Salon is offered via subscription pricing. It is also compatible with Android and iOS mobile devices. Support is offered over the phone and through a help site.

Neko Screenshots

Neko Pricing and Plans

Starting price: $20.00 per month

Free Trial

Free Version

For 1 Staff Business

$20.00

flat rate, per month

Plan includes:

Booking Management
Business Management
Client Experience
Payment Integrations
Sales and Payments
Support and Training

For 2-10 Staff Businesses

$20.00

per user, per month

Plan includes:

Booking Management
Business Management
Client Experience
Payment Integrations
Sales and Payments
Support and Training

For 10-20 Staff Businesses

$200.00

flat rate, per month

Plan includes:

Booking Management
Business Management
Client Experience
Payment Integrations
Sales and Payments
Support and Training

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Neko Features

Popular features found in Scheduling
Alerts/Notifications
Appointment Scheduling
Automated Scheduling
Calendar Sync
Customer Database
Group Scheduling
Mobile Access
Reminders
Self Service Portal
Timesheet Management
More features of Neko
Access Controls/Permissions
Appointment Management
Barcode/Ticket Scanning
Before & After Pictures
Billing & Invoicing
Booking Management
Calendar Management
Client Database
Client Management
Confirmations/Reminders
Customer History
Customer Surveys
Customizable Branding
Data Import/Export
Email Management
Email Marketing
Email Reminders
Employee Management
Employee Scheduling
For Salons and Spas
Gift Card Management
Inventory Management
Loyalty Program
Mobile Alerts
Multi-Location
Online Booking
Online Payments
Payroll & Commissions
Payroll Management
Performance Metrics
Point of Sale (POS)
Real-Time Reporting
Real-time Scheduling
Recurring Appointments
Reporting & Statistics
Resource Scheduling
Room Booking
Sales Reports
Scheduling
SMS Marketing
SMS Messaging
Treatment Packages

Neko Integrations

Stripe

Slack

PayPal Enterprise Payments

Mailchimp

Xero

Neko User Reviews

Overall Rating

4.3

Ratings Breakdown

64%

14%

Secondary Ratings

Ease of Use

4.6

Value for money

4.6

Customer support

4.4

Functionality

4.4

Travis G.

Verified reviewer

Used daily for less than 12 months

Reviewed June 2018

Absolute value for money, easy to operate with fantastic puntual support

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Absolute value for money, easy to operate with fantastic punctual support. Having used many other software systems in the past I highly recommend Neko for value for money

Cons:

There is nothing that comes to mind that I don't like about Neko. It meets all my requirements in assisting me run my business.

Vendor Response

Hi Travis, many thanks for your review! We're glad you are happy with Neko. We are always happy to develop new features in consultation with client needs, so make sure you get intouch if you would like to see something new :)

Replied July 2018

Tiriana T.

Verified reviewer

Health, Wellness and Fitness

Self-Employed

Used daily for less than 2 years

Review source

Reviewed March 2020

Neko software review

Good. Which the basic fee included the reminder to clients.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1. Of recent, the information about Corona Virus and keeping up to date with the worlds changes through the challenges of operating a business. 2. The online help chat with quick turn around response.

Cons:

Needing to pay for the "add on's" for things like the reminder emails to clients, or txts to the clients. I dont use these and do these functions manually to avoid a higher subscription.

Reasons for choosing Neko

The costs was less than Timely. Being a small business my expenses need to be as low as possible and this was why I chose Neko over Timely.

jordan c.

Health, Wellness and Fitness

2-10 employees

Used daily for less than 2 years

Review source

Reviewed October 2017

good but seems to have a few glitches.

affordable, easy to use

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

easy to use, reports, stock take, ability to link to online bookings, client history, staff rostering

Cons:

doesnt notify you when running out of credit therefore stops sending reminder texts to clients with no notification. doesnt alert you if client replies to a text other than Yes or No. for example if a client writes "no sorry" or messages to change an appointment time it does not notify us. Have had problems trying to move appointments across dates, sometimes doesnt work and you lose the booking or it doubles up. Messages sometimes dont get sent to clients, replies sometimes dont come through at all so you dont know they have tried to confirm the appointment. Not sure if there is a way to put on ipad to give to clients to fill out their client card on first visit - that would be good

Vendor Response

Hi there, Thanks for your review. Text credits are shown on the main dashboard so you can see how many credits you have. You can also see unread replies from your clients even if they reply "No sorry". You can read previously read messages on the Marketing Menu under Display Messages. Sending of messages will stop if you don't have any credits, so check your dashboard from time to time. . You can open the client card of your client on the ipad and Select Client Mode at the top right for your clients to enter their details. Hope that helps! We are not aware of any issues with the moving of bookings, our support team would love to hear more from you on this as we don't want any bugs creeping their way into the system and we would love to make it easier as well for you.

Replied October 2017

Ka L.

Verified reviewer

Cosmetics

2-10 employees

Used daily for more than 2 years

Review source

Reviewed April 2020

Optional to setup for clients

I know you guys keep improving your software cause this 3 years I can see the difference. But I believe that can be better

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

If there is a optional to set up what we can see on the schedule. For example, on the schedule screen, when the mouse(arrow) go or right click the scheduled appointment, we can see the basic details, like name, phone number, booking time , services & comment etc. but we cannot see the card number, cause we basically just located the client with card numbers not their name or phone number. So we need to open another page to use there phone number / name and search them out, click in to their profile, and also scroll down to the bottom and check the card number and find their card out.

Cons:

Let us choose what we hope to display on the scheduled appointment (the little box when we right click the scheduled appointment) / add display “card number”

Reasons for choosing Neko

Google search, it’s free trial at the beginning. Once I tired I loved it

Katherine H.

Verified reviewer

Retail

Self-Employed

Used daily for less than 2 years

Review source

Reviewed March 2020

Functional, Great Value for Money

Really great, it’s easy to use and pretty good value for what you get.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love the layout and how easy Neko is to use! It is so customisable if you want it to be or you can use it for basic needs too. It’s easy to store client info and make bookings too. It has different payment options too which enable you to use the software with most payment systems

Cons:

Sometimes it could be a little buggy and freeze but they have since seemed to correct this in the last few months I haven’t had an issue.

Kate B.

Verified reviewer

Information Services

11-50 employees

Used daily for less than 2 years

Review source

Reviewed May 2020

Disappointing customer support

Disappointing. After two years and assistance with promotion regarding the ease of use- my business is still undervalued.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Over the past two years, the customer support team have continued to be argumentative and unhelpful. The cloud base storage is great, but unfortunately the customer service makes this company a terrible choice for professionals. If you want to feel valued, this is not the company for you.

Cons:

The customer support and service. Consistently unhelpful, it’s a work it out yourself approach. So if you’re not tech savvy, expect to struggle.

Reasons for choosing Neko

Ease of use- cloud based storage

Samantha B.

Verified reviewer

Consumer Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed April 2020

Great easy software

Very easy to use quick and effective

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Love the software it’s so easy and can log on anywhere phones iPad and computer I love it.

Cons:

Would love to get a notification when sms credits are low so I know if txts aren’t being sent out because iv ran out.

Reasons for choosing Neko

Easy cost effective

Shelley V.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used daily for more than 2 years

Review source

Reviewed April 2020

Great value for money for a micro business

It was easy to start to use and very affordable

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very easy to use and covers most aspects

Cons:

It does glitch out a lot and you can’t use 2 different gift vouchers for the one person treatment and if a mistake is made with transactions you can’t change it back of house

Ryan T.

Health, Wellness and Fitness

Self-Employed

Used daily for less than 2 years

Review source

Reviewed October 2017

Neko has grown into an essential part of my business which I love using

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's easy, user friends for me and my clients. The online booking is great and the features are amazing. Best value on the market in my opinion.

Cons:

Unable to get support (like actual assistance where you can talk it out) They are quite responsive to emails but if your not a techy, then some issues can be harder to fix. Iv never had a severe problem with Neko though - just more setting up in the early days when it only had a few tabs hehe

Vendor Response

Hi Ryan Many thanks for your review. Appreciate it :)

Replied July 2018

Jacquie D.

Used daily for less than 12 months

Review source

Reviewed October 2017

Use Neko daily for at home Salon.Easy to use for myself and Clients when they book online

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software is Simple, straight to the point, easy to use. My clients have loved how easy it is to book their own appointments when it suits them.

Cons:

I have had Clients tell me that they are having alerts (reminders) sent to them at 4am in WA. I have yet to contact Neko Support to try and rectify this issue.

Vendor Response

Hi Jacquie Many thanks for your review. Appreciate it :)

Replied July 2018

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