Service Fusion 2026: Benefits, Features & Pricing

Wondering if Service Fusion is right for your organization?

Our Field Service Management Software selection experts can help you in 15 minutes or less.

On this page

Overview
User Interface
Popular Alternatives
Pricing and Plans
Features
Integrations
User Reviews
Popular Comparisons

Overview

Service Fusion

4.3

(289)

FrontRunner 2026

Pricing

Starting at $245.00 per month

About Service Fusion

Service Fusion is an all-in-one field service management software built to help service contractors simplify operations and grow faster. Designed for industries like HVAC, Plumbing, Electrical, Garage Door, Appliance Repair, and Handyman services, it offers powerful features including scheduling, dispatching, invoicing, customer communication, and GPS fleet tracking—all in one easy-to-use platform. With no per-user fees, guided onboarding, and unlimited, top-rated customer support, Service Fusion delivers unbeatable value and scalability for growing teams.

Service Fusion helps users manage job assignments and scheduling. Users can also view product catalogs, handle payment processing, track sales revenue and commission reporting, and access integrated voice and text messaging. The platform enables users to customize a dashboard and set up user-specific permissions. It integrates with Quickbooks Online, hardware GPS tracking devices, VoIP systems and payment processing systems.

Service Fusion offers tiered monthly subscription pricing. Mobile apps are available for iOS and Android devices. Customer support is provided via email, in-app live-chat and over the phone.

Wondering if Service Fusion is right for your organization?

Our Field Service Management Software selection experts can help you in 15 minutes or less.

Service Fusion User Interface

Popular Service Fusion Alternatives

Main Product

Service Fusion

4.3

(289)

Ratings Breakdown

4.30Ease of use
4.26Value for money
4.27Customer support
4.07Functionality

Pricing

Starting at $245.00 per month

Get Price

Alternative Product

Jobber

4.6

(1420)

Ratings Breakdown

4.62Ease of use
4.40Value for money
4.59Customer support
4.34Functionality

Pricing

Starting at $39.00 per month

Get Price

Alternative Product

FieldPulse

4.6

(403)

Ratings Breakdown

4.54Ease of use
4.53Value for money
4.70Customer support
4.41Functionality

Pricing

Available upon request

Get Price

Alternative Product

Housecall Pro

4.7

(2736)

Ratings Breakdown

4.63Ease of use
4.61Value for money
4.68Customer support
4.49Functionality

Pricing

Starting at $79.00 per month

Get Price

Alternative Product

Connecteam

4.6

(5012)

Ratings Breakdown

4.66Ease of use
4.46Value for money
4.61Customer support
4.53Functionality

Pricing

Starting at $29.00 per month

Get Price

Alternative Product

BuildOps

4.5

(149)

Ratings Breakdown

4.52Ease of use
4.40Value for money
4.69Customer support
4.32Functionality

Pricing

Available upon request

Get Price

Service Fusion Pricing and Plans

Starting price: $245.00 per month

Free Trial

Free Version

Starter

$245.00

flat rate, per month

Plan includes:

Customer Management
Estimates and Jobs
Scheduling and Dispatching
QuickBooks Integration
Invoicing
Payment Processing
Project Management
Reporting
Text Messaging Alerts
Estimate Option

Plus

$382.00

flat rate, per month

Plan includes:

Job Photo Uploads
Inventory Management
Job Costing
Integrated Voice & Text

Pro

$627.00

flat rate, per month

Plan includes:

Open API Integration
Custom Documents
eSign Documents
Customer Web Portal
Progress Billing & Recurring Invoicing

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Service Fusion Features

Popular features found in Field Service Management
Alerts/Notifications
Billing & Invoicing
Calendar Management
Contact Database
Electronic Signature
GPS
Inventory Management
Mobile Access
Online Time Clock
Quotes/Estimates
Routing
Service History
More features of Service Fusion
Access Controls/Permissions
Accounting
Accounting Integration
Activity Dashboard
Activity Tracking
API
Appointment Scheduling
Assignment Management
Audit Trail
Automated Scheduling
Automatic Backup
Availability Management
Bid Management
Booking Management
Calendar Sync
Client Management
Client Portal
Commercial
Communication Management
Contract/License Management
Cost Database
Cost Estimating
Credit Card Processing
CRM
Customer Database
Customer History
Customer Management
Customer Portal
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Dispatch Management
Document Imaging
Document Storage
Drag & Drop
Electrical Estimating
Electronic Payments
Email Management
Email Templates
Employee Management
Employee Scheduling
Equipment Maintenance
Estimating
Event Calendar
File Storage
For Commercial and/or Industrial Electrical Contractors
For General Contractors
For Handyman Industry
For HVAC Companies
For Janitorial Services
For Locksmiths
For Plumbing Industry
Historical Reporting
Inspection Management
Interaction Tracking
Inventory Control
Inventory Tracking
Invoice Management
Job Costing
Job Management
Job Scheduling
Job Tracking
Location Tracking
Messaging
Mobile App
Mobile Payments
Mobile Signature Capture
Monitoring
Multi-Location
Online Booking
Payment Collection in the Field
Payment Processing
Payroll Management
Photo Capture
Photos/Images
Prebuilt Assembly
Preventive Maintenance
Project Management
Purchase Order Management
QuickBooks Integration
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-time Scheduling
Real-Time Updates
Recurring Appointments
Reminders
Reporting/Analytics
Reporting & Statistics
Scheduling
Search/Filter
Self Service Portal
SMS Messaging
Status Tracking
Takeoff
Task Scheduling
Technician Management
Third-Party Integrations
Time & Expense Tracking
Time Tracking
Warranty Tracking
Workflow Management
Work History
Work Order Creation
Work Order Management

Service Fusion Integrations

QuickBooks Online

Integration rated 4.3 from 31 reviews

QuickBooks Desktop

Integration rated 3.9 from 11 reviews

Google Calendar

Microsoft Outlook

QuickBooks Online Advanced

Customer Lobby

See all 13 integrations

Service Fusion User Reviews

Overall Rating

4.3

Ratings Breakdown

56%

30%

Secondary Ratings

Ease of Use

4.3

Value for money

4.3

Customer support

4.3

Functionality

4.1

Brandon V.

Verified reviewer

11-50 employees

Used daily for less than 2 years

Review source

Reviewed April 2018

If you have a sales team that is mobile and on the road this is an incredible platform.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's very intuitive and has more tools and most businesses will need. It's very easy for salespeople to use and if they are not able to use it that's a good sign that you should be looking for a replacement.

Cons:

There are a lot of options that can get a little bit overwhelming. The learning curve is a little high but that's due to the fact that there are so many tools available.

Heather I.

Verified reviewer

Retail

2-10 employees

Used daily for less than 2 years

Reviewed January 2026

Love the system as a whole, but the app and text functions are frustrating.

I am a big fan of Service Fusion having worked with it at two different employers. As I learn more from Customer Service I like it more and more. Just wish we could use estimate templates, admin functions, internal and external text functions etc through the app.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The Customer Support team. The agents are friendly and knowledgeable. It never takes long to get through by phone, by email or by chat. When we are trying to resolve major workflow challenges, they take all the time we need to help us find solutions. Wonderful Customer Service at Service Fusion :)

Cons:

The field app and the texting functions. Our senior team members are frequently on the road without access to a laptop. There are far too many functions the app cannot access. The texting functions show our personal phone numbers unless we are sending an On The Way text or at a laptop using the (very clunky) text functions there. The texting needs major improvements.

Reasons for choosing Service Fusion

Cost and functionality were the main concerns. Service Titan was also considered.

Reasons for switching to Service Fusion

A need for efficiency and functionality.

Michael C.

Verified reviewer

Construction

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2026

Unimpressive - Unresponsive

Very disappointing. Software such as this is the lifeblood of a modern service company. The lack of support, lack of innovation, and poor performing software make Service Fusion a very bad option if you are looking to succeed in the service industry.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The price is fantastic. But you get what you pay for. Fairly simple to use, but not too many features to use anyway.

Cons:

Customer service is virtually nonexistent. They "throttle" our speed back to the point that every action within the system takes 30+ seconds. "Task" items mysteriously delete themselves from the schedule. But the real issue is our data. We have been attempting to get a back-up of our data for security purposes since October 2025. It is now March 2026 and we still have not received a complete copy of our back-up data.

Reasons for switching to Service Fusion

Needed more robust service management software

Rick P.

Verified reviewer

Consumer Services

2-10 employees

Used daily for more than 2 years

Reviewed January 2026

SF is good but needs improvements

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Been using SF for the past 2+ years and have gotten very proficient with it. Easy to locate past estimates/jobs to review them with our clients. SF is very adaptable since we starting using it.

Cons:

40% of our work is contracted PM Services. Being unable to view "ALL" the PM Jobs for each month in a LARGE VIEWABLE WINDOW sucks! Having to scroll down ONE PM Service job at a time and then looking to see if there are other jobs in the near by area is not possible in the current small window. We've been requesting since day one to please work on the PM Service portion of SF. I'm considering looking into Service Titan to see what they can offer in this area. Yes, I know they cost more but streamlining our operations is how we make money. I reached out in the past and offered our beta testing on any PM Service changes you would like for us to review before you roll them out to your other clients. Just a thought, thanks. Rick

Reasons for choosing Service Fusion

Cheaper but now learning SF inside and out I'm seeing it's weakness in PM Service scheduling on a daily basis.

Bobby M.

Verified reviewer

Electrical/ Electronic Manufacturing

11-50 employees

Used daily for more than 2 years

Reviewed January 2026

Quality software for a fair price

Service Fusion has helped organize my business and provide functionality to hand off roles to other employees easily and seamlessly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to have all of the most important functions of my business in one software that also automates customer communication.

Cons:

I had to be rolled back to the old version because the warning pop up about leaving a webpage you are working on isn’t functional in the new version. I had lost a lot of work editing a job or estimate by an accidental button press or click.

Reasons for choosing Service Fusion

Pricing and scalability aligned with the needs of our business

Reasons for switching to Service Fusion

Wave did not have features we needed to grow to the next level and had terrible customer support. Daysmart was no longer needed with Service Fusion’s dispatching and calendar features.

James H.

Verified reviewer

Construction

201-500 employees

Used daily for more than 2 years

Reviewed January 2026

Delivering a solid product.....

It's been a tremendous help to our organization, we used to do the schedule on a white board and then take a picture and send it out to the technicians. Going paperless is a tremendous help.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The accessibility of getting the daily schedule out to our technicians. We were in desperate need of help in our daily scheduling and Service Fusion came through at a very competitive price, well worth it!!!

Cons:

There's times when you hit the "plus" button to add a job to the next days schedule and it does not give you access to this feature so you end up having to click on the technician and hit the create new button to add a job for the next day.

Reasons for choosing Service Fusion

Mainly the price, but also that Service Fusion gave us what we needed.

Anthony S.

Verified reviewer

Electrical/ Electronic Manufacturing

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2025

Server Issues

I've been with Service Fusion since 2018 and over the last 3 years, the system has been very slow. All the updates they do cause issues and there is always a sorry excuse as to what the problem is or when it will be fixed. Find another platform to use! I have been a loyal customer and they won't even offer any credits for the delay in the system. This is causing down time for my entire team. Which in turn costs my company. Not happy and I am in the works of leaving this program for another after nearly 8 years of using this system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Right now, not much! They have been having a lot of issues and it has taken over a month to get an issue resolved with the jobs board loading. Still not fixed and slowing down my operations!

Cons:

Horrible with updates and issue resolution! Not a whole lot has changed in 8 years with system improvements.

Reasons for choosing Service Fusion

Price was the main reason. It had most of the features I was looking for.

John H.

Verified reviewer

Construction

11-50 employees

Used daily for less than 2 years

Reviewed January 2026

My experience with Service Fusion

I find the software overall very easy to use, and not being huge on using a computer I find it simple to look up our customers to gather info on their accounts, look at past service records, etc.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I appreciate how easy it is to generate a PO#, and the ability to email it to any of our vendors to get the order placed. I find the system to be very easy to navigate in every sense. It has been a time saver for sure. It's very easy for me to update an existing customer, or to add a new customer to the system.

Cons:

Every once and a while, when I go to email a PO# to a vendor, the system shows it was sent. However, sometimes it never makes it to my intended vendor. I have to follow my email up to make sure it really was received.

Reasons for switching to Service Fusion

It was very clunky to use, and nowhere as easy to use as service Fusion.

Ed G.

Verified reviewer

Construction

2-10 employees

Used daily for less than 2 years

Reviewed March 2026

Sales Manager for AZ Hose Pro

Very satisfied, very easy to navigate, the menu is clear and precise, reports function works very well I like it you can search on by tech so you can isolate each techs month separate rather then all together

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to navigate around, very user friendly. Very easy to create jobs. Very easy to create an estimate as well as converting an estimate into a job

Cons:

Some of the functions should be able to work better, especially when editing. You should be able to remove a product when you are receiving your inventory and not have to go back out go into details and remove the product then have to go back and receive the products.

alfred g.

Verified reviewer

Accounting

2-10 employees

Used daily for less than 2 years

Reviewed February 2026

sales manager