Freightos 2026: Benefits, Features & Pricing

I really like the software that it is very user friendly and how it shows good updates and information. I was able to see the shipment very easy and updated on the map on the main page.

I thought Freightos was a great software and there wasn’t anything I didn’t like about it.

Multiple quotesThe dashboard gives you a quick and concise view of your shipment status and is a one stop shop for all information pertaining to an order.The process flowThe updates

Put in a feature request to have the commodity code listed within the dashboard, so the you can quickly and easily attain this information. No real moan, just a request to make my life easy!

It seems cheap at first and like it will make things easier and streamline the process but they will hit you with new charges and provide zero customer service.

I was forced to pay 500% more than what I was quoted (and had already paid for) because they claimed I didn't submit a corrected piece of paperwork quickly enough. They had the form for two weeks but waited until a few days before the boat took off to tell me I needed to correct something on the paperwork. I had submitted all my paperwork and paid weeks before and was travelling without access to a printer/computer to do this. A deadline was never communicated and I submitted the paperwork a few days later. Apparently this was too late and now I have to pay more. I tried to go through the dispute process and FreightOs was ABYSMAL. Each email came from a different person, they always said they were looking into things and then I wouldn't hear back for days. Eventually someone told me they agreed: I was never given a deadline and the potential charge was never explained upfront. But FedEx offered to take off $100 of the charge so they were considering it settled. I've repeatedly asked what I did wrong that has made this charge my fault and not FedEx, who failed to communicate appropriately. No one responds. Now they've sent a letter from legal claiming I'm ignoring them and I need to pay immediately. NEVER AGAIN WILL I USE THIS COMPANY. I thought the advantage here would be a certain level of support and a streamlining of the process that would help me avoid these kind of charges. I wish I had just done the booking myself and saved the money I'm now losing.

The ease of use and the cost was great. Also the company I ended up using was great

Sometimes the times that the shippers offer aren’t always kept to.

It is very easy to use, and the prices are very competitive. In a complicated industry, when it comes to dealing with companies abroad, Freightos makes it less painful to run our business

None that we can think of at this time. The experience has been extremely positive and fruitful for our business.

Everything is lad out and let's you what paperwork is need.

The only thing that would help a new to importing would be to let the know it helps a lot with Customs too have the shipper in clued their first and last name of the bill of lading & the packing list along with the company name.

The platform is easy to use and they've made quite a few improvements to functionality over the years. Customs is now done by one company so we don't have to do power of attorneys every shipment, and uploading documents is a lot easier than it used to be as well.

Invoicing. I can deal with just about everything from quote to delivery, but 1) we don't get invoices until like 4 days before they're due, and 2) there's no option to pay by wire through the website. You click wire and they just mark the invoice paid and give you a screenshot of the bank details. I would really like to be able to pay by EFT straight through the website, as I have to get our owner to log into our bank account every time we need to pay FreightOS

It's the easiest way to get rates at a glance.

Of the dozen or so bookings I placed, one was left unresponsive and missing the shipping date. I eventually cancelled and had my supplier re-book with a different venue.

As a small business owner, I do not need or have the ability to get access to some of the premium courier services. Frightos has made it extremely easy for anyone to get the same kind of service large companies get.

It wasn't very straightforward about how the whole process works. Some things are left vague and I felt like I had to cross my fingers I did it right. A lot of money is on the line so a positive confirmation you did things correctly would be nice.

My inventory was damaged and is over a month and a half late and still not delivered. I received a call today saying that for the FIFTH time they were again going to have to reschedule delivery due to not having enough trucks.

None, my manufactutuer even said I over paid!