Descartes Pacejet 2026: Benefits, Features & Pricing

saving on shipping costs

I have worked directly with their teams to create customizations needed when needed. There are some that are not able to be made, but they are willing to work with you.

During the months long implementation process they give the user no access to add or configure carriers or other important features. They have all the settings only available to their own staff who doesn't understand very much. Then, when it was finally time to go live, my dedicated solution consultant was [sensitive content hidden], not answering emails or calls. We had no support during the go live even though there were tasks that Pacejet needed to complete to get us going. When we finally got a hold of someone, they had no idea what they were doing and provided little assistance. Post go live, we were quickly handed over to support. The support experience was the worst I have ever had. They claim to offer live chat, but just don't answer them during their supposed support hours. I was told basic functionality that was broken could only be fixed with a paid feature request. There is clearly a culture problem with this company where not understanding shipping or caring at all about customers is the way of life.

We benefit in multiple areas. My sales reps can give quotes while the customer is on the phone. They used to have to hang up call our warehouse for shipping estimate then reach back to the customer. We are able to give our customers the best shipping option with Pacejet, highlights the best rate and gives our sales reps transit times.

I think i benefit most, by being able to ship with any vendor from the same shipping source. I can ship UPS, FED EX, and USPS from one page. No more individual software and multiple computer updates.

To start off the people at PaceJet all really did seem like for the most part that they do care & they are trying to run a reputable business. However, that is where the good comments unfortunately end. Their company from the top down is very confusing. One person just points blame at the next all the way up to the [SENSITIVE CONTENT HIDDEN] pointing fingers at other companies or their counterparts. Our project was completely messed up with PaceJet. We asked a lot of pre-sales questions which included going over what shipping carriers we use. We outlined our business goals and needs then were sold on PaceJet by their staff into a multi-year solution. Kicking off the project with kick-off coordinator was straight forward they went over our info again and then we went into the integration phase. By this point now 3-4 people from PaceJet had spoken with us regarding our project. The issue there was months later PaceJet then confirms that about half of the things on our list of issues that came up could not be fixed and its due to the way pacejet was designed. Things that their staff should have instantly said to us prior to even purchasing pacejet! Their staff literally configured business rules for us then that would not work at all due to the way pacejet's software flow works. So we wasted months setting things up and configuring things ultimately that would not work. Also they keep pointing fingers about giving us a refund! A nightmare stay away from them