Shipwire 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Shipwire

1.3

(16)

Pricing

Starting at $30.00 per month

About Shipwire

Shipwire is a cloud-based shipping and order fulfilment software designed to help businesses handle sales orders and manage inventory on a centralized platform. Supervisors can use the dashboard to gain and overview of the order status, total revenue, average shipping cost and more.

Shipwire allows organizations to manage work orders and configure access control for third party applications. Managers can define business rules and automatically generate analytical reports. Other key features include returns management, label generation, drop shipping, status tracking and more.

Shipwire offers an API, which enables businesses to integrate the platform with various third-party applications, such as Magento, BigCommerce, Microsoft Dynamics and more.

Shipwire Screenshots

Shipwire Pricing and Plans

Starting price: $30.00 per month

Free Trial

Free Version

Basic

$30.00

per month

No plan information available

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Shipwire Features

Popular features found in Warehouse Management
Barcoding/RFID
Compliance Management
Demand Forecasting
Dock Management
Inventory Tracking
Multi-Location
Order Tracking
Picking & Routing
Returns Management
Shipping Management
Supplier Management
Supply Chain Management
More features of Shipwire
Air Shipping
API
Container Shipping
CRM
Customer Service Management
Freight Shipping
Ground Shipping
Import/Export Management
Inventory Management
Kitting
Ocean Shipping
Order Entry
Order Fulfillment
Order Management
Parcel Shipping
Purchasing & Receiving
Receiving
Reporting/Analytics
Shipment Tracking
Shipping Services Integration
Sourcing Management
Status Tracking
Transportation Management
Warehouse Management

Shipwire Integrations

Solid Commerce

Shift4Shop

BigCommerce

Sticky.io

Pinnacle Cart

PrestaShop

See all 20 integrations

Shipwire User Reviews

Overall Rating

1.3

Ratings Breakdown

13%

81%

Secondary Ratings

Ease of Use

2.0

Value for money

1.4

Customer support

1.2

Functionality

1.9

Have you used Shipwire and would like to share your experience with others?

Anna S.

Verified reviewer

Cosmetics

11-50 employees

Used unspecified for less than 2 years

Review source

Reviewed October 2015

losses and nightmares

few years ago started with shipwire, was great, but now they lost hundreds of dollars worth merchandise of mine inside their warehouse locations, and no one compensated me that loss, and also they are badly delaying shipping out so causing me more loss of money, loss of customers, and business reputaion.

Ratings Breakdown

Ease of use

Value for money

Customer support

Verified

Reviewer

Apparel & Fashion

2-10 employees

Used weekly for more than 2 years

Review source

Reviewed October 2019

Do yourself a favor and use a different company

Please look elsewhere for your fulfillment needs. I’ve been trying the cancel my subscription for 6 months now. Their platform is full of glitches. If you have an order with more than 50 or so line items it will crash and force you to call their customer service team for help, of which you will receive NONE. I’ve gotten my service cancellation orders cancelled by their agents twice due to “no response” when their emails were responded to right away. If you have a question that’s outside of their script or what they’re used to they will route your request to “engineering” which means you have to start all over. If you have an urgent order to get out with right turn around, good luck. They’ll take 3+ weeks to route it. Their system has often held orders because of back ordered items yet when you review your order, there’s no shortages. Do yourself a favor, and go somewhere else.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

You can upload orders, which is convenient. You can automate fulfillment for e-commerce using a 3rd party connector. As long as the item orders per customer are 1-2 pcs the system works as it should.

Cons:

If you have a bigger order, our want to transfer all of your inventory they are not capable. Your merchandise will be held hostage by a broken down system and mediocre customer service agents.

Andrea M.

Verified reviewer

Retail

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2023

Outsourced bad support, horrible experience

One of the worst warehouse experiences we had

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

At first Shipwire looked great and they have a lot of features but all in all it is more of a platform, meaning their focus lies there and not in actually order dispatch or support

Cons:

Outsourced support, agents are not well trained at all. Slow responses with canned responses. Horrible experience with shipping parcels Wrong stock counts Lost parcels Really bad support Long processing for work orders and many mistakes made We have been using them for about 2 years and then left. It was the best decision we have made. Shipwire seems to put their focus in trying to provide a good interface with many features but it seems their focus does not lie in the most important thing which is actually order dispatch, proper service.

Verified

Reviewer

Airlines/ Aviation

2-10 employees

Used daily for more than 2 years

Review source

Reviewed September 2018

Terrible on all counts

Terrible - buggy system, expensive, no support for customer care at all. They simply don't care: dirty products, badly packaged, software that stops working and prevents customers from ordering for TEN DAYS, I could go on and on. First time I think I've ever written a bad review for a company. Someone please some up with an alternative company - or fire the CEO at this company and find someone capable of leadership.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

When it works. Which is sometimes. The auto shipping calculation and international warehouses are why we use them.

Cons:

When it fails. Which is frequently. With very poor service.

Mamie E.

Verified reviewer

Non-Profit Organization Management

11-50 employees

Used daily for less than 2 years

Review source

Reviewed July 2019

Easy to use, but customer service isn't the best

We face some frustrations, but overall it's a great platform.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The platform is very intuitive and simple to use. It's easy to change and update orders. It's an excellent system.

Cons:

The customer service isn't great. Even when they can be reached, it's not easy to get a solution to an issue.

Verified

Reviewer

Cosmetics

2-10 employees

Used daily for less than 2 years

Review source

Reviewed May 2018

Look elsewhere, Shipwire is a logistical nightmare

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

There is no justification for any pros at all for Shipwire, we had our inventory and relied on them for our shipping operations for a year, and the entire time we were basically looking to get away from them as quickly as we can, but we couldn't.

Cons:

Where do we even start? Non-existent customer service, mishandlings and misshipping of our packages. They don't even own and operate their own warehouses. It is borderline impossible to address any issues that pop up. Good luck even making simple changes to an order. BEWARE.

jeff p.

Sporting Goods

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2018

Garbage Company.

They will not save you money, and in fact you will lose thousands! Money and time will be spent getting far away from them. Do your own research. You'll find years of similar horror stories. People don't spend their time making websites and blogs telling people to stay away from a company unless it is seriously messed up. You've been warned.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

at first we liked that hey linked into shopify.

Cons:

I can't list all the problems with this company. Literally everything is shit, except for their service at getting you signed up and locked in. They are the best company until your products are in their warehouses.

Debbie L.

Verified reviewer

Retail

11-50 employees

Used daily for less than 2 years

Review source

Reviewed January 2022

How to destroy cusomter relationships

Terrible. We went from making a profit to have to terrible customer reviews and having to shut down our UK arm of the business. It cost us in excess of half a million GBP. Customer service was non-existent.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Nothing. Everything about the software and the company was terrible. It took their programmers weeks and weeks to resolve anything.

Cons:

It was unable to calculate stock accuracy

Kari I.

Verified reviewer

Used other for more than 2 years

Review source

Reviewed July 2018

As a small company we had to switch fulfillment centers due to lack of service.

It was easy to use, the interface is extremely friendly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Shipwire was easy to use and the system itself was very functional. It worked almost seamlessly with Shopify's interface. You could create your own orders, track orders, ship internationally, and track inventory.

Cons:

As a small company we had a terrible experience with customer service. For a couple of years in a row, over the holidays, it took Shipwire a couple of months to count our inventory in and then several weeks to ship it. Orders were late or were simply not shipped out. We had no leverage to get them to count our inventory in on time and it was disastrous.

Erin G.

Sporting Goods

2-10 employees

Used weekly for less than 2 years

Review source

Reviewed August 2018

Some Pros and Cons

In the end, we took our business to a smaller warehouse that could remain agile and cut costs for our growing business.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Using Shipwire for product fulfillment requires almost no work on the client's part. You can easily integrate popular marketplaces and your orders will automatically be sent to the warehouse locations based on your business rules. Orders ship within 48 hours in most cases. It is fairly simple to restock your warehouse locations and expand to more locations as your business needs change. The add on of Shipsurance was helpful and saved us time and money when filing lost package claims.

Cons:

Shipwire was not easy to work with. Once an order was sent to the warehouse it was almost impossible to cancel. There was little to no accountability when the warehouse would make a mistake. Wait times for special projects was up to 2-3 weeks during peak holiday season, which is nearly impossible for a small business to handle.

Showing 1 - 10 of 16 Reviews

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