ilert 2026: Benefits, Features & Pricing

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

Wondering if ilert is right for your organization?

Our Incident Management Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

ilert

4.7

(64)

Pricing

Starting at €19.00 per month

About ilert

ilert is the cross-stack incident response layer where AI investigates and resolves incidents and pages humans only when necessary. ilert seamlessly integrates with your monitoring tools and extends them with reliable alerting, on-call scheduling and automatic escalations.

ilert Screenshots

ilert Pricing and Plans

Starting price: €19.00 per month

Free Trial

Free Version

Free

€0.00

per user, per month

No plan information available

Professional

€19.00

per user, per month

No plan information available

Scale

€39.00

per user, per month

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

ilert Features

Popular features found in Incident Management
Alerts/Notifications
Audit Trail
Communications Management
Corrective and Preventive Actions (CAPA)
Investigation Management
IT Incident Management
On Call Scheduling
Safety Incident Management
Status Tracking
Ticket Management
Workflow Management
More features of ilert
Activity Dashboard
API
Automated Scheduling
Availability Management
Calendar Management
Calendar Sync
Customizable Templates
Drag & Drop
Email Alerts
Employee Management
Event Logs
Group Scheduling
Incident Reporting
Issue Management
Maintenance Scheduling
Mobile Access
Mobile Alerts
Monitoring
Multi-Channel Communication
Multi-Language
Multi-Location
Real-Time Notifications
Real-Time Reporting
Real-time Scheduling
Real-Time Updates
Reminders
Reporting & Statistics
Scheduling
Service Level Agreement (SLA) Management
Single Sign On
SMS Messaging
Team Calendars
Third-Party Integrations

ilert Integrations

Pingdom

GitHub

New Relic

Okta

PRTG

ServiceNow

See all 52 integrations

ilert User Reviews

Overall Rating

4.7

Ratings Breakdown

67%

31%

Secondary Ratings

Ease of Use

4.5

Value for money

4.5

Customer support

4.7

Functionality

4.4

Manojkumar c.

Verified reviewer

Information Technology and Services

10000+ employees

Used daily for less than 2 years

Reviewed September 2022

iLert - Simple and powerful

With iLert all our critical incidents are addressed with less responsive time. the notification features from iLert are aswesome

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like schedule layers, multiple responders, status pages, and uptime monitors

Cons:

Can have more features in status pages and overall all the feature are cool

Vendor Response

Hey Manojkumar, great review, thank you. This is very motivating. We are already working on more features for the status pages :-)

Replied September 2022

Sachin D.

Verified reviewer

Information Technology and Services

501-1000 employees

Used daily for less than 6 months

Reviewed May 2024

ilert in our MSP

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Incident management tools are fantastic, The on-call alerting helps us reliably ensure that alerts are actioned perfectly without delay.

Cons:

At first the integrations where not all there but they have since developed a lot more to help us and upon request make it even easier.

Reasons for choosing ilert

Better functionality, good support and Birol was key.

Nathan V.

Verified reviewer

Computer Software

51-200 employees

Used daily for less than 2 years

Reviewed June 2023

Feature options help a lot

Currently iLert has been a great help at quickly responding to issues with my clients sites even when our own internal monitoring tools are delayed.

Ratings Breakdown

Ease of use

Functionality

Pros:

Notifications coming from AWS as well as our internal monitoring systems

Cons:

We could not find a connection option to HubSpot.

Reasons for choosing ilert

I was not involved in the process

Verified

Reviewer

Computer Software

51-200 employees

Used daily for less than 6 months

Review source

Reviewed February 2023

Chosen as a new paging system for On Call Teams

Overall the experience with this new system have been very positive. The support received from the team at iLert has been excellent. Very helpful and quick to respond.We were looking to replace our paging system, and have found iLert to be able to handle our requirements and provide more options for proactive monitoring being fed into On Call Teams.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Very easy to schedule different teams. Tailored towards incident management, rather than just being a generic paging system.Clear and easy app for users to view their calendar and to make short notice swaps within the team.Additional monitors that can feed into the on call team, not solely used for customer support requests. Enables proactive monitoring to be addressed in real time for non critical systems as well.

Cons:

All options from the top level subscription should be available as Add On services like the Uptime Monitors.We do not need to move to the higher subscription for its core features, but would like to utilise the additional functionality. EG Status Pages

Reasons for switching to ilert

We needed more users to create additional teams, and were investigating whether there was a more cost effective and easier to manage system.We needed flexibility for users to be part of more than one team which the current system wasn't able to provide easily.

Vendor Response

Hey there, Thank you very much for taking the time to review us. Note that status pages are available as add-ons. Feel free to reach out to our support if you want to purchase other features from higher plans as add-ons.

Replied February 2023

Abdullah T.

Verified reviewer

Information Technology and Services

501-1000 employees

Used daily for less than 12 months

Reviewed October 2020

A solid product for on-call duty

Its a good product that fits our use case of different teams monitoring different services, where each services are also living under different environments. This requires a complex level of customization of notifications & alerts, and ilert works perfectly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- Integration with monitoring software like Zabbix, and supporting their latest releases very quickly. - Separate API per environment allows more flexible grouping. - Clean escalation policies with step-by-step configuration. - On-Call scheduling shown in visually colorful way. - A wonderful reporting tool to view past alerts/notifications and generate regular reports.

Cons:

- Editing on-call scheduling requires to figure out interaction (where to click, what to add etc.). A help/guide inside the software would be helpful. - Removing an on-call person from a period in between schedule, changes the whole schedule up for everyone next in queue, hence needs to do adjustments for all the next on-callers.

Reasons for choosing ilert

Way more direct support from ilert team in helping setup ilert across the infrastructure. It was a better fit with the organization structure.

Reasons for switching to ilert

VictorOps got broken after Zabbix changes their internal alerting in their new 4.4 version, and even though they manage to fix it after opening a support ticket, a lot of time was spend waiting for upgrade to be pushed to production. During this time, ilert (and other products) were also tested as possible replacement.

Vendor Response

Hi Abdullah, Thank you very much for taking the time to review iLert. I'm glad to hear that you like our deep integration with Zabbix, our on-call management features, and our in-depth reporting. Regarding editing on-call schedules: a major upgrade to editing on-call schedules is in the works and will be ready towards the end of this year. Stay tuned and thanks again. Birol

Replied November 2020

Verified

Reviewer

Human Resources

201-500 employees

Used daily for less than 2 years

Reviewed September 2022

iLert review for on-call alerting solution

Really satisfied

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The terraform provider letting us code our on-call infrasture service

Cons:

The UI for the calendar / on-shift schedules

Reasons for choosing ilert

The terraform provider / the uptime monitoring feature / the pricing

Vendor Response

Thank you! Glad to hear you guys are happy :-)

Replied September 2022

Heike K.

Verified reviewer

Media Production

2-10 employees

Used weekly for less than 12 months

Reviewed July 2020

Quick customer response, easy to use and competitive pricing

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

You set it up once and it just works. We received a hands on demo with the iLert team, configured the rest of our uptime monitors and api integrations ourselves. It took a few minutes to get all users on board and since then, we did not even need to touch the browser if anything on our side goes wrong, we simply use the iLert mobile app for the whole incident lifecycle.

Cons:

We would still love to see a few more features in the future like postmortems or a whatsapp integration.

Reasons for choosing ilert

Early in our integration attempts we realised that we were in need of an additional integration for our internal monitoring tools that we developed inhouse to ensure our video backup storages are healthy. It was a matter of days for the our feature request to become available, even though we were still a trial customer. The fact that the pricing was extremely competitive was just a cherry on top.

Vendor Response

Hi Heike, thank you very much for taking the time to review us and we are happy to hear that you were up and running quickly with iLert. Thanks also for your suggested features. A postmortem feature is something we are currently discussing and might include in our roadmap. I will make sure to reach out to you personally, once things become concrete. Birol

Replied August 2020

uthara s.

Verified reviewer

Computer Software

51-200 employees

Used daily for less than 6 months

Reviewed August 2025

"Reliable and Efficient Incident Management with iLert"

it provided reliable incident alerting, seamless integrations, and effective on-call management, making incident response faster and more organized.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

What I liked most about iLert is how easy it made managing on-call schedules and how reliable the alerts were — it really helped us respond to issues quickly without missing anything important.

Cons:

What I liked least about iLert is that the initial setup felt a bit tricky and took some time to get used to.

kamil b.

Verified reviewer

Information Technology and Services

Self-Employed

Used daily for less than 2 years

Reviewed May 2024

iLert Supports continuity of business critical data deliveries

Good product. Easy to use and of added value when there are strict SLA's

Ratings Breakdown

Ease of use

Functionality

Pros:

Nice tool to support continuity of business critical data deliveries and avoid SLA breaches

Cons:

Difficult to say as I am using a small part of the functionality

Kaan ..

Verified reviewer

Consumer Goods

11-50 employees

Used weekly for more than 2 years

Reviewed August 2020

Uptime monitoring and advanced alerting

We were looking for a simple solution that monitors our online shops and calls our engineers in case of any issues. iLert helped us to minimize the impact of IT related issues to our customers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The mobile app! Once everything was setup, we relied on the mobile app for ongoing use. Since the introduction of uptime monitoring, iLert covers all our monitoring and alerting needs.

Cons:

Would love to have a reminder when an on-call shift starts.

Vendor Response

Kaan - thank you very much for taking the time to leave us a review and for being an iLert customer for such a long time. It is great to hear that iLert helps your company to increase uptime for your customers. Reminders for on-call shifts will be available later this year. Thanks again, Birol

Replied August 2020

Showing 1 - 10 of 64 Reviews

See All Reviews