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Incident Management Software

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ilert vs xMatters

Updated January 26, 2026

ilert vs xMatters: Which is best for you?

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55+ software advisors
1 million+ businesses helped
2 million+ verified software reviews
ilert
ilert
4.7 (64)
xMatters
xMatters
4.6 (141)
Starting Price
€19.00

per month

$9.00

per month

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
See all
Product Screenshot
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Top Rated
  Features
Third-Party Integrations
4.88
Calendar Management
4.73
Real-Time Notifications
4.69
See All
See All
Integrations
Pingdom
Pingdom
GitHub
GitHub
New Relic
New Relic
See All
Confluence
Confluence
Network Performance Monitor
Network Performance Monitor
Salesforce Sales Cloud
Salesforce Sales Cloud
See All
Pros / Cons
  • it provided reliable incident alerting, seamless integrations, and effective on-call management, making incident response faster and more organized.
  • So far I have no suggestions for improvement
Read more
  • By automating these tasks, I've reduced my stress at work: I plan the protocols, Xmatters stands guard and notifies me when there's any issue, and I supervise that everything is okay.
  • The learning curve is intimidating at first.
Read more
Ease-of-Use
4.5/ 5
4.5/ 5
Value for Money
Highest performing feature
in the comparison
4.5/ 5
4.3/ 5
Customer Support
4.7/ 5
4.7/ 5
Functionality
4.4/ 5
Highest performing feature
in the comparison
4.5/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
N/A
N/A
Advisor
  Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad

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