CargoWise 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

CargoWise

2.9

(32)

Pricing

Starting at $1.00 per month

About CargoWise

CargoWise is an integrated logistics execution platform that enables logistics service providers to run complex transactions for customs and cross-border compliance, international eCommerce, warehousing, landside logistics, freight forwarding and rating, allowing them to manage operations on one centralized database for multiple users, functions, countries, languages, and currencies.

CargoWise Screenshots

CargoWise Pricing and Plans

Starting price: $1.00 per month

Free Trial

Free Version

Basic

$1.00

per month

No plan information available

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CargoWise Features

Popular features found in Logistics
3PL Management
Barcoding/RFID
CRM
Cross Docking
Delivery Tracking
Demand Forecasting
Fleet Management
Order Management
Real-Time Updates
Route Optimization
Shipping Management
Supplier Management
More features of CargoWise
Accounting
Air Shipping
Alerts/Notifications
Audit Management
Automated Scheduling
Barcode/Ticket Scanning
Billing & Invoicing
Bills of Lading
Compliance Management
Container Shipping
Customer Database
Customer Management
Customer Portal
Customizable Reports
Data Import/Export
Delivery Estimate
Delivery Record
Dispatch Management
Document Management
eCommerce Management
EDI
For eCommerce
For Freight Operations
Freight Shipping
Ground Shipping
Import/Export Management
International Forwarders
Inventory Management
Invoice Management
Labeling
Label Printing
Local Forwarders
Location Tracking
LTL/Shared Truckload
Multi-Location
Ocean Shipping
Order Fulfillment
Order Tracking
Package Tracking
Parcel Shipping
Purchase Order Management
Rate Management
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Reporting/Analytics
Role-Based Permissions
Scheduling
Search/Filter
Shipment Price Calculation
Shipment Tracking
Shipping Labels
Status Tracking
Supply Chain Management
Third-Party Integrations
Transportation Management
Truckload Management
Warehouse Management
Waybills
Website Integration

CargoWise User Reviews

Overall Rating

2.9

Ratings Breakdown

19%

25%

19%

28%

Secondary Ratings

Ease of Use

2.7

Value for money

2.6

Customer support

1.9

Functionality

3.4

Ibrahim M.

Verified reviewer

Used daily for less than 2 years

Review source

Reviewed March 2018

Best when provided with accurate data

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Edocs. Apart from having supportings in shipment/consol level you can actually put your accounting transactions supporting in edocs. For example you just have to click the pettycash transactions to access petty cash request form and receipts. This really saves time when auditing.

Cons:

I think it does not have a link to provide to your clients so that they can download invoices /statements to themselves.

Vendor Response

Dear Ibrahim, Thank you for your review! You may be interested to explore the Web Tracker features and functionality further, as it does allow you to set up customers to view/download documents such as invoices and statements themselves. To view the 1WEB001 and 1WEB010 videos on WiseLearning and get a step-by-step overview of how this is done, Log into My Account within your CargoWise One system. And if you have any trouble along the way, simply reach out to your key account manager, or submit an eRequest to reach them (hit the [F1] key from within CW1). Again, thank you for sharing your experience with us. Jennifer Sydney, Australia

Replied March 2018

Verified

Reviewer

Transportation/ Trucking/ Railroad

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed April 2021

Great product, but....

Benefits realization are easily possible, and anyone here who has said otherwise has definitely made a mistake in their own deployment. With that said, this system is tricky to configure and their customer service do not make it easy at all. However, if you - as a company - are prepared to invest and get behind this product, I would say hand on heart, this product can and will deliver for you. You do need to have a competent team of IT professionals and Business Analysts to make this a success, however, any software deployment usually requires the same.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Features, configurability, DB Structure, Cloud Architecture, EDI facilities

Cons:

Customer Service is awful, training content doesn't dive deep enough into super technical areas. A lot to learn which can be a struggle for small teams unwilling to invest.

Reasons for choosing CargoWise

We felt is was - and clearly is - best of breed. No other product on the market can rival this for Freight Forwarding.

Reasons for switching to CargoWise

Because we needed a product which allows us to own our own destiny and give us freedom from more restrictive system providers.

Swati P.

Logistics and Supply Chain

201-500 employees

Used daily for less than 2 years

Review source

Reviewed October 2018

Thinking of changing your Freight Forwarding Software to Cargowise One ? Pl. consider this.

CW1 - a story of undelivered promises... Key reason for choosing CargoWise One as the company's ERP, was to realize substantial savings in resources time & cost. However, even after a year of implementation we've seen only costs escalating.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

1. It is an end to end one stop software. 2. It has a pretty good customer facing 'Track and Trace' feature. 3. Decent accounting package.

Cons:

1. Customer Service levels at WiseTech are below expectations. There's no one you can pick up the phone and speak to except during the initial sales. After that you are left on your own. You just have some videos to refer to. If there are issues.. they've to be raised as 'incidents'. It takes a long while for them to ascertain the nature of issues. At times you are just left following up on the issues. 2. The biggest scare is their dynamic & unpredictable pricing policy. While they lure you with attractive discounts initially, they are quick to change their discount structures, the parameters of billing & add new charge heads as they please. Yes ,they give you some notice...but you pretty much have no choice, but to pay. We’ve already seen multiple pricing revisions so far. Its always been advantage Wisetech. You just cannot predict or manage your ERP/EDI usage cost even if you do not want to expand your business. At times one has to even follow up for billing errors. 3. Cumbersome workflow processes raised to Wisetech in 2017 have been taken up as developments. Neither do they stick to deadlines committed, nor do they give regular updates. 4. Their main selling point is that implementation of this end to end ERP will result in substantial saving of resources, Time & Cost. It’s over a year since we implemented …..this is far from the truth. All we see is escalating system costs. There’s no guidance on how the “savings” can be achieved.

Verified

Reviewer

Used daily for more than 2 years

Review source

Reviewed January 2018

It is a good software but they need better videos for training

It offers everything a user would need to run their business for a fair price. It has different functions that you can use when needed and only get charged for the usage. It is user friendly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It has a lot of room to grow. Meaning you can make changes to it when you need to use different functions.

Cons:

The accounting side needs more training videos. You have to file e-requests and contact call them to resolve and issue.

Vendor Response

Hello, thank you for sharing your comments! Our WiseLearning team would like a bit more detail from you in order to identify any possible gaps with our training videos. Would you be willing to send a direct email to my attention at info@wisetechglobal (dot) com with specific area you reference? Many thanks, Jennifer.

Replied March 2018

Fuad B.

Verified reviewer

Transportation/ Trucking/ Railroad

2-10 employees

Used daily for more than 2 years

Review source

Reviewed February 2021

Stay away from them

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Many shipping features, many connections with customs, tracking and tariff systems

Cons:

Redundant features are not even useful but customer is forced to pay for them. Awful customer service. Plenty of appointed people with positions named after customer help but in fact you can't get the real help. Extremely complicated costing with numerous charges and many hidden charges. The only reason for such complex costing is to charge more and mislead customers. All of the sudden Cargowise raised its prices 4 times which is insane. After several days of waiting for explanation they sent email saying hat cost increase caused by Microsoft. To my view it was a lie since Microsoft did not raise its prices. They charge more than $1000 just for leaving them which is insane and illegal. They also charge a lot to give you backup copy of your data. Stay away form them.

Reasons for choosing CargoWise

It had connection to German Atlas customs system unlike Magaya and its overall cost was competitive 6 years ago.

Mike M.

Verified reviewer

Package/ Freight Delivery

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed August 2019

System is great, but their support system is horrendous

I am really torn on this product. The system itself is great. We have seen increases in productivity, and added functionality over our last platform, but it is hard to stay satisfied when the support team is so horrible and unresponsive. I suspect if they don't implement some changes to their support infrastructure that they will begin to lose market share.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software platform itself is pretty good. It's robust, has all the features you need, and is updated pretty regularly.

Cons:

Hands down the support team for this product is absolutely horrendous. When you log a ticket, despite telling them what steps you've already taken to try and overcome the issue, they refer you to a training video or generic worksheet on how a given module works. Even if you reference in the ticket that you've already watched the video and read the worksheet. I have one ticket open now for 3+ months that I request an update on weekly and have yet to receive an update. Absolutely horrible support for this product.

Reasons for switching to CargoWise

We wanted the integrated accounting platform that CargoWise has and SmartBorder didn't. We were also hoping that working with a bigger software provider would result in greater support, which is the exact opposite of what happened. The support at SmartBorder was considerably better.

Nick N.

Logistics and Supply Chain

2-10 employees

Used daily for more than 2 years

Review source

Reviewed April 2017

Worst software and complete luck of customer service

We signed up with Cargo Wise in hope to improve our operations as we increased our customer base. As we are in a very niche market and do not use import shipments at all, we still are billed for it, since Wise Tech vent from a charge per license to "On demand" fee structure. This is very expensive compared to what we had to pay using other software. What is the worst, we were trying to take care of the issue and hired Wise Tech partner - company that helps you to set up software and to customize it. We pinpointed the problem and gave our resume to CargoWise. Their response? "This charge is being triggered from the In Bond. I have asked and in this case, there unfortunately doesn't appear to be a way around this. A new controller account could be set up to handle admin tasks, but of course that would mean a new Active User charge." Instead of saving we'll have to pay more. This is very frustrating experience and I wish we never signed up for it and wasted time and money. This is why I'm doing it for curious forwarders - stay away from this company and you'll be glad you did.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Capability is unlimited. So many options.

Cons:

Very hard to maintain and customize. No customer service.

Vendor Response

Hi Nick, Thank you for sharing your feedback. I am sorry to hear about your negative experience related to billing and want to let you know I am investigating the most recent incident and communications you¿ve had with the appropriate team leaders to ensure you aren¿t being billed incorrectly. I have also notified the WisePartner management team to get greater detail ¿ if you would like to share additional feedback on your experience with the WisePartner, or recommendations for a few alternate WiseService Partners near you please do not hesitate to email us on marketing@wisetechglobal.com or support@wisetechglobal.com.

Replied April 2017

Verified

Reviewer

Logistics and Supply Chain

11-50 employees

Used daily for less than 12 months

Review source

Reviewed March 2022

Not As Advertised

Cargowise promised a lot from the beginning. Some of their promises were clearly lies and even the ones that we were able to achieve came after spending thousands on an implementation consultant. The whole system is a mirage, sold to you with high hopes but no support to actually realize those capabilities.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

the idea of integrated tracking and a system that integrates sales, operations, and accounting all in one is fantastic

Cons:

None of the features are easily attainable nor do they operate as advertised. The customer service is completely useless as well. You can put in online service tickets which you're likely to receive a reply on after 3-4 days, only for them to direct you to a video or document that isn't relevant to your issue

Steve H.

Verified reviewer

Import and Export

11-50 employees

Used daily for less than 6 months

Review source

Reviewed May 2022

Could be so much more

Beyond poor, this company is really missing opportunities - with some work on the support side I am sure it would sell itself. Wishing I had read these reviews beforehand.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Appears to have everything you need in one place and automates some processes potentially saving some staff costs.

Cons:

Support is woeful, their own knowledge is shocking but wait - if you pay their 3rd party to set it up for you (as they will offer many times) you not only get a system that you still cant really operate but also a hefty bill for the pleasure. This all goes against their own implementation advice which is to have someone in your own business able to support the product to a decent level which you are not going to get paying someone else to do it. Support requests tend to get shut down straightaway with them replying to tell you to read one of their guides which you more than likely already read and are quite often wrong or missing steps. No telephone support, implementation team have no knowledge of the product and no attempt to assist when someone is struggling no matter who you speak to.

Reasons for switching to CargoWise

I believed the sales pitch

Verified

Reviewer

Logistics and Supply Chain

11-50 employees

Used daily for more than 2 years

Review source

Reviewed November 2020

CargoWise is clearly a mess in regards with its back-end coding.

overall experience is negative. it consistently bugs out, crashes, or doesnt do what it should do, which creates alot of wasted time.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

When it works, it works. the program is very detailed and covers everything you would need with logistics.

Cons:

It constantly crashes when trying to import files into the system. Certain fields don't communicate with each other so you constantly have to duplicate your work. The program itself is incredibly laggy - 5 seconds to open a tab from the menu, open a file, etc. Multiple that by 100 bookings and the wasted time adds up. AES filing just doesn't work every 4 weeks for some reason. There are so many bugs for this enterprise level software. its clear the back end coding of this software is a mess. there is no customer service and they price gouge. its just not good.

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