PackageX 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

PackageX

4.3

(35)

Pricing

Pricing available upon request

About PackageX

PackageX is a vision AI platform that transforms standard cameras into tools capable of reading logistics documents, identifying inventory, and detecting exceptions. It is designed for industries such as warehousing, distribution centers, retail operations, and corporate facilities where logistics management is a priority. The platform automates data entry and reduces manual tasks in these environments.

The platform includes configurable workflows for processes such as receiving, inventory management, and order fulfillment. It supports multi-barcode scanning, even with damaged or overlapping barcodes, and extracts data from documents such as shipping labels and bills of lading. The vision AI technology enables accurate inventory counting, verification, and tracking while identifying exceptions such as overages, shortages, and defects.

PackageX captures proof of delivery by verifying signatures and extracting data using standard cameras. It provides chain-of-custody tracking across suppliers, warehouses, and receivers. The system maintains visibility of inventory location and quantity, helping to reduce errors and improve decision-making throughout logistics operations.

PackageX Screenshots

PackageX Pricing and Plans

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Free Trial

Free Version

Pricing available upon request

No plan information available

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PackageX Features

Popular features found in Warehouse Management
Barcoding/RFID
Compliance Management
Demand Forecasting
Dock Management
Inventory Tracking
Multi-Location
Order Tracking
Picking & Routing
Returns Management
Shipping Management
Supplier Management
Supply Chain Management
More features of PackageX
Accounting
Activity Dashboard
Activity Tracking
AI/Machine Learning
Alerts/Notifications
API
Audit Trail
Auto Extraction
Barcode/Label Management
Barcode Recognition
Barcode/Ticket Scanning
Communication Management
Contact Database
Corporate/Business
Customer Database
Customizable Branding
Customizable Reports
Data Aggregation and Publishing
Data Extraction
Data Import/Export
Data Security
Delivery Management
Delivery Tracking
Document Conversion
Document Extraction
Document Storage
Document Templates
Duplicate Management
eCommerce Management
EDI
Forecasting
Historical Reporting
Intelligent Mail Support
Inventory Auditing
Inventory Control
Inventory Management
Inventory Optimization
Inventory Replenishment
Invoice Management
Job Management
Kitting
Labeling
Label Printing
Location Tracking
Manufacturing Inventory Management
Mobile Access
Multi-Channel Management
Multi-Currency
Optical Character Recognition
Order Management
Package Tracking
Print Management
Product Identification
Purchase Order Management
Quotes/Estimates
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Updates
Receiving
Reminders
Reorder Management
Reporting/Analytics
Reporting & Statistics
Retail Inventory Management
Role-Based Permissions
Search/Filter
Self Service Portal
Shipping Labels
Signature Capture
SMS Messaging
Status Tracking
Third-Party Integrations
Transportation Management
Vendor Managed Inventory
Warehouse Management
Workflow Management

PackageX User Reviews

Overall Rating

4.3

Ratings Breakdown

49%

37%

Secondary Ratings

Ease of Use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.1

Rodrigo D.

Verified reviewer

Real Estate

10000+ employees

Used daily for less than 2 years

Review source

Reviewed May 2020

Very good customer xp

1.000

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I had a problem with an email message regarding the new tool for re-routing packages. I wrote a message for you, through your Member Support Team, suggesting some changes (including a different color, a different text...), and you guys not only answered me, but also implemented ALL my suggestions. Also, you answered me later saying that you have done that. Very good 'close the loop' case. It feels great to know that, as a customer, I am being heard by you all. Congrats!

Cons:

The app is very good, my problem was regarding a message being sent automatically, but you fixed it..

Reasons for switching to PackageX

Organisation decision.

Vendor Response

Hi Rodrigo, thank you for submitting your review! We are glad that our support team assisted you well and implemented the changes you required. If there are any other suggestions you may have, feel free to contact us at support@packagex.app and our support team will get back to you as soon as possible

Replied May 2020

Esther P.

Verified reviewer

Real Estate

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed January 2020

PackageX User Review

Ratings Breakdown

Ease of use

Functionality

Pros:

Enjoy knowing it is linked to our internal system and there is no need to add members to the app. It is automatic, fast and simple.

Cons:

At my building, there is an admin that works for the enterprise client occupying the 2nd and 3rd floor. He picks up all the mail for them and stores it in their mailroom. Two enhancements to the app would be great: 1. Giving us (Community Team) the option to check out all the packages at once for the same person 2. Providing a "transferred" option similar to a courier and the updates we receive from them

Reasons for switching to PackageX

The option that ties the contacts from our internal system to the app is perfect.

Vendor Response

Hi, Esther. Thank you for your feedback. We are working on improving the user experience of the app and your feedback is valuable to us. We just wanted to inform you that we provide the functionality to check-out all packages in a single go from the app. Feel free to contact us on support@packagex.app with your queries and we can set up a training session to resolve all your issues related to PackageX app.

Replied January 2020

Karl Rodrigue C.

Verified reviewer

Cosmetics

Self-Employed

Used daily for more than 2 years

Review source

Reviewed May 2022

software that can be better

the after-sales service is efficient in case of problems. I am satisfied with the software and it must work well

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

easy to use, software makes work easier, to get notifications about packages. after-sales service is fast. being heard by the teams is good.

Cons:

when several parcels arrive for the same person, it must be added manually. an easier way to mark someone or more people would be welcome

Cesar B.

Verified reviewer

Hospitality

10000+ employees

Used daily for less than 12 months

Review source

Reviewed January 2020

Great app and even better customer support

I've been using it for almost a year now, having used other softwares before for the same purpose, and I would still choose PackageX every time. Love how you approach your UX design and how much you take our opinions and feedback into account.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The support from the team that helps us. They are ALWAYS available and have never not solved one of our problems. Also, they incorporate feedback constantly and improve the product to make our jobs easier.

Cons:

Really not much to say. The very few things I've had problems with, have been solved and improved, so I'm really not worried about things that don't work well.

Reasons for switching to PackageX

Company changed software.

Vendor Response

Hi Cesar, thank you for submitting your review! We are glad our app has helped increase your mail room productivity and that we could provide timely support to your team. Our aim is to continually enhance the user experience for our clients, so if there are ever any suggestions you might have, feel free to contact us on support@packagex.app and we will look into it.

Replied January 2020

Michael L.

Verified reviewer

Hospitality

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed November 2019

An Operational DREAM!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

PackageX has made our lives so much easier. The support team is incredibly responsive to whatever requests we have and tracking packages is simpler than it's ever been. Thank you!!

Cons:

Honestly, from my perspective, there isn't much to dislike. It completely transformed our mailroom operations for the better!

Reasons for switching to PackageX

The instability of their network was frustrating. Sometimes it would just be down for hours and we wouldn't be able to scan anything out!

Vendor Response

Hi Michael, thank you for submitting your review! We are glad our app has helped increase your mail room productivity and that we could provide timely support to your team. Our aim is to continually enhance the user experience for our clients, so if there are ever any suggestions you might have, feel free to contact us on support@packagex.app and we will look into it.

Replied December 2019

Alexander L.

Verified reviewer

Hospitality

10000+ employees

Used daily for less than 12 months

Review source

Reviewed January 2020

PackageX review

great!

Ratings Breakdown

Ease of use

Functionality

Pros:

This software has increased the functionality of our day-to-day drastically and thinks of every parameter necessary to facilitate packages

Cons:

The inability to delete or cancel packages on the mobile app and the incongruencies from the website to the app. Many times people in our system don't automatically link to a business, so while it checks in for them, it does not link them to a business and makes it difficult when checking out the package as they're not linked to a business.

Vendor Response

Hi Alexander, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. In case of any issues with the PackageX app, feel free to contact us at support@packagex.app and our support team will get back to you as soon as possible.

Replied January 2020

Thomas O.

Verified reviewer

Real Estate

10000+ employees

Used daily for more than 2 years

Review source

Reviewed September 2021

Thomas O'Neale - Package X Review

I use it for mailroom management, it is a great product. I use it daily.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is easy to use and is a very reliable system.

Cons:

The automatic integration does not usually work well.

Vendor Response

Thank you for your valuable feedback. We're always working hard to improve the app. Stay tuned for our latest app update.

Replied October 2021

Anisha T.

Verified reviewer

Hospitality

5001-10000 employees

Used daily for less than 12 months

Review source

Reviewed January 2020

Useful yet manual

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

tracking the inventory, app user interface

Cons:

1. could we customise the reminder process in case a package is not collected? 2. could the team get a reminder email of all packages that are not marked as picked up? this way, they could clear it out in one go. somewhat like the way slack reminds you about channels on which you're not active.

Vendor Response

Hi Anisha, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. For your concern regarding the customization of the reminder process, you can do that from the settings section of the dashboard for your building. Feel free to mail us at support@packagex.app with the date range and our team will send you the required packages report.

Replied February 2020

Jacqueline K.

Verified reviewer

Hospitality

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed January 2020

Easy to use package app

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love how it easily notifies members and signs them out

Cons:

I wish there was an easier way to upload large quantities of members or a way for it to connect to our database with all of our members emails so we don't have to input manually

Vendor Response

Hi Jacqueline, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. In case of any issues with the PackageX app, feel free to contact us at support@packagex.app and our support team will get back to you as soon as possible.

Replied January 2020

Puneet M.

Verified reviewer

Commercial Real Estate

201-500 employees

Used daily for less than 2 years

Review source

Reviewed January 2020

Its convinient

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

The scanning feature is very nice and smooth to use. The UI also to find pre-scanned names is very comfortable.

Cons:

Sometimes if automatically signs out and its a little difficult to sign back in.

Vendor Response

Hi Puneet, thank you for submitting your review! We are glad our app has helped increase your mail room productivity. In case of any issues with the PackageX app, feel free to contact us at support@packagex.app and our support team will get back to you as soon as possible.

Replied January 2020

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