Convin 2026: Benefits, Features & Pricing

Wondering if Convin is right for your organization?

Our Contact Center Quality Assurance Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Convin

4.9

(232)

Pricing

Starting at ₹80.00 per month

About Convin

Convin is a cutting-edge platform designed to tackle the challenges faced by contact centers in today’s dynamic environments. With AI-powered real-time agent assistance, automated quality assurance, and personalized coaching, Convin optimizes every interaction to boost agent performance and customer satisfaction. The platform analyzes every conversation, from lead qualification to post-interaction follow-ups, and provides actionable insights that drive better customer engagement and higher conversion rates. Convin’s scalable solution supports 70+ languages and integrates seamlessly into your existing systems, making it ideal for businesses of all sizes.

AI Phone Calls (CX Suite): Automate inbound and outbound calls 24/7 with virtual agents across 70+ languages.

Real-Time Agent Assist (Real-time Suite): Equip agents with live guidance and real-time tips to improve performance.

Supervisor Assist (Real-time Suite): Monitor conversations and track sentiment trends to prevent escalations.

Automated QA (Post-Interaction Suite): Use AI to score every call, chat, and email interaction, ensuring unbiased quality assurance.

Automated Coaching (Post-Interaction Suite): Reduce onboard...

Convin Screenshots

Convin Pricing and Plans

Starting price: ₹80.00 per month

Free Trial

Free Version

Basic

₹80.00

flat rate, per month

No plan information available

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Convin Features

Popular features found in Contact Center Quality Assurance
Customer Experience Management
Employee Coaching Tools
Quality Management
Reporting/Analytics
More features of Convin
Activity Dashboard
AI/Machine Learning
Alerts/Notifications
Call Monitoring
Call Recording
Conversation Intelligence
CRM
Dashboard
Feedback Management
Lead Qualification
Learning Management
Monitoring
Multi-Channel Communication
Multiple Scoring Models
Onboarding
Performance Management
Playbooks
Quality Assurance
Real-Time Data
Recording
Training Management

Convin Integrations

Exotel

Integration rated 4.8 from 88 reviews

Ameyo

Integration rated 4.9 from 49 reviews

Convin User Reviews

Overall Rating

4.9

Ratings Breakdown

88%

11%

Secondary Ratings

Ease of Use

4.9

Value for money

4.9

Customer support

5.0

Functionality

4.9

Verified

Reviewer

Health, Wellness and Fitness

1001-5000 employees

Used weekly for less than 12 months

Review source

Reviewed September 2023

User friendly interface:

Good : way to go!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of audits with the help of transcript.

Cons:

Searching the caller IDs manually and regional language audit efficiency.

Kirti K.

Verified reviewer

Education Management

5001-10000 employees

Used daily for less than 12 months

Review source

Reviewed November 2023

Master the call handling skills with Convin

Convin's support team passion and loyalty struck me in many ways. I am thrilled to be working with a platform that enables me to demonstrate the same dedication and loyalty to my clients when I speak with them, so that we both know I am doing my due diligence on every call. I appreciate ease of use that Convin is always available when I need it. It's like having a supervisor on the line with you when it comes to implementation to ensure you cover all the bases with the client.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to conduct Full-Scope sales and compliance analysis on each and every call. Without Convin, QA and Training departments must manually listen to each calls, which just scratches the surface of insights. With Convin, the AI listens to every single conversation, providing your QA and training departments with a complete picture. Our agents can receive live sales training. This enables the agents to close more deals. This technology tremendously aids compliance by allowing you to instruct the AI to listen for specific non-compliant keywords or words and flag the conversation.

Cons:

I don't like how it sometimes doesn't pick up the agent's voice. I use Convin platform everyday to get the analysis of my calls.

george p.

Verified reviewer

Health, Wellness and Fitness

201-500 employees

Used daily for less than 12 months

Review source

Reviewed July 2023

Lot of Potential - Convin can be a game changer

Ratings Breakdown

Ease of use

Functionality

Pros:

- Ability to identify samples based on Key words- The AI audit engine

Cons:

- THe AI engine is not high on Accuracy- Lot of teething issues

Shreya K.

Verified reviewer

Health, Wellness and Fitness

5001-10000 employees

Used daily for less than 12 months

Review source

Reviewed November 2023

What outstands for me is the CONVIN team!

A excellent tool for transitioning conversations into sales pitches, and the scripts are simple to follow. Our customer conversations are more successful, and having a script assures you don't forget anything. Convin comes highly recommended by me. It's a pleasure to work with the customer support team there.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Convin was a breeze to set up for us. With a single exe push, it updates itself! It's incredible to feel the silent push of guidance while live listening! Their customer service representatives are quite helpful! Their entire team is really attentive and helpful. They respond to queries quickly and effectively. The software is excellent, but it is their staff that made my experience with Convin truly exceptional. Convin has assisted our personnel in increasing conversion rates and getting back on track whenever a call is derailed by a customer. Convin provides many features and functionalities from the persopective of agents as well as managers.

Cons:

I have used many number of features this platform provides because my main role is to get the analysis of my calls.

Vaishali U.

Verified reviewer

Education Management

5001-10000 employees

Used daily for less than 12 months

Review source

Reviewed November 2023

Tracks for sales talks are being worked on!

Convin produces from your voice and underlines all of the important details that you cover on your calls to ensure that you stay in compliance and do not miss your mark with the caller. I enjoy it since it provides me with word suggestions when I'm at a loss for words. It has helped me improve my delivery. It also lets you take notes for self-reflection which is easy to implement and follow.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I enjoy how it reminds me of the questions I haven't asked, because it's easy to become distracted in a conversation and forget what topics still need to be covered. I've noticed an advantage in repairing what they call patience, which is the pause between them finishing talking and me starting. Furthermore, all of the elements I mentioned above come in handy to help me fine-tune my presentation, ensure that I am discussing essential issues, and observe what the top salespeople in my firm are doing so that I can do my best to emulate them and enhance my own discussion and sales methods to match theirs.

Cons:

No dislikes; Convin is my daily useful tool; It helps me with so many features required as an agent that too with amazing support team

Kanika S.

Verified reviewer

Education Management

10000+ employees

Used daily for less than 2 years

Review source

Reviewed September 2023

One stop solution to Call audits and custom reporting

1. One can use this platform to Manually Audit all the calls.2. Convin team can automate this process and give 100% Call auditing,3. Gives all the reportings; hence manual QA work becomes more accessible.4. Easily accessible to Excel reports

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This tool saves time while monitoring calls for thousands of employees in order to see the weak and strong parts of their client conversations and sales calls.While manual QA, Convin saved me time because it automatically routes calls to QA for call auditing.

Cons:

Not a huge issue, but the dashboard might occasionally be slow to load, which can interfere with the process of completing manual audits. Additionally, rare technical glitches cause user calls to not surface immediately on the dashboard, but they usually do within a few hours.

Spoorthi R.

Verified reviewer

Real Estate

5001-10000 employees

Used daily for less than 2 years

Review source

Reviewed December 2023

Provide amazing trends on teams!

coaching provided through convin is great!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Convin's ability to gather statistics and information from a single scorecard that contains all the necessary information is quite beneficial and can be further implemented easily by any agent to improve. It saves you time searching with Advanced filters and lets you get the solution quickly. Because this application is simple to use and convenient to access, I strongly advise utilizing it. We are now evaluating our call records and outgoing emails with the help of Convin. It gives us dashboard that we can use to get statistics and guidance in real time.

Cons:

I always wanted to be notified whenever someone uses my audit template for analysing their calls. Convin is esily integrated and I am able to receive email notifications too. It's all I could ever ask for to analyze my team's calls.

Kajal K.

Verified reviewer

Education Management

10000+ employees

Used daily for less than 2 years

Review source

Reviewed December 2023

Wonderful Experience

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I enjoy how you can pause and change your remarks or ideas halfway, both as a manager and as a sales rep while easily implementing and using it in daily life as a counselor. I enjoy being able to listen to and review my calls since it helps me prepare and integrate my corrections for any upcoming meetings by giving me insights such as patience, talk ratio, moments that tells you about customer sentiment. I use Convin to ensure that I cover the most crucial talking points/paramters for consumers on future conversations by keeping a watch on AI recommendations in meetings page. It was also useful for noting down objections that I couldn't overcome.

Cons:

Sometimes it works slow but overall the functionality is top level and the customer support team ensures that you get through the issues/challenges as soon as possible.

Kuldeep P.

Verified reviewer

Education Management

10000+ employees

Used daily for less than 2 years

Review source

Reviewed December 2023

Convin levels up my sales!

Convin is an excellent tool for learning, demoing, taking notes, and more. I couldn't accomplish my job without Convin, and it's a tool I use on a regular basis. Every sales organization requires this to increase sales conversations, transaction closing rates, and customer relationships. This is very useful when returning to re-listen to calls for discovery.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Conversations captured by Convin can be easily rewatched. - The Coaching sessions are simple to implement and improve call quality. - A powerful search feature that allows you to find a call by its content, participants, or call contents (based on the transcript), as well as an advanced keyword search filter is something that I used everyday. - Has the ability to share a specific excerpt, which is useful for sharing with colleagues.

Cons:

Convin has nothing to dislike - I'm a huge admirer

suhas g.

Verified reviewer

Health, Wellness and Fitness

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed September 2023

User friendly audit

The convin is helping me to understand the more detiled converstation of the coach with transcript and also it has helped me save more time on the audit with more accountability for the work as well With Real time feedback to the coaches it has helped improve the quality of consultaion as well

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Convin has eaze upo the job of auditing and helped save time to look into detailed call flow and transcriptAlso the suggestion of key work area's Does help in understanding detailed

Cons:

Few of the old audit Script has to be updated upto today's MarkNew sessions for the coaching needs to be updated on the convin dash board, SO that it will help our coaches to learn more better and improvise themself.

Showing 1 - 10 of 232 Reviews

See All Reviews