Convin 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Convin

4.9

(232)

Pricing

Starting at ₹80.00 per month

About Convin

Convin is a cutting-edge platform designed to tackle the challenges faced by contact centers in today’s dynamic environments. With AI-powered real-time agent assistance, automated quality assurance, and personalized coaching, Convin optimizes every interaction to boost agent performance and customer satisfaction. The platform analyzes every conversation, from lead qualification to post-interaction follow-ups, and provides actionable insights that drive better customer engagement and higher conversion rates. Convin’s scalable solution supports 70+ languages and integrates seamlessly into your existing systems, making it ideal for businesses of all sizes.

AI Phone Calls (CX Suite): Automate inbound and outbound calls 24/7 with virtual agents across 70+ languages.

Real-Time Agent Assist (Real-time Suite): Equip agents with live guidance and real-time tips to improve performance.

Supervisor Assist (Real-time Suite): Monitor conversations and track sentiment trends to prevent escalations.

Automated QA (Post-Interaction Suite): Use AI to score every call, chat, and email interaction, ensuring unbiased quality assurance.

Automated Coaching (Post-Interaction Suite): Reduce onboard...

Convin Screenshots

Convin Pricing and Plans

Starting price: ₹80.00 per month

Free Trial

Free Version

Basic

₹80.00

flat rate, per month

No plan information available

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Convin Features

Popular features found in Contact Center Quality Assurance
Customer Experience Management
Employee Coaching Tools
Quality Management
Reporting/Analytics
More features of Convin
Activity Dashboard
AI/Machine Learning
Alerts/Notifications
Call Monitoring
Call Recording
Conversation Intelligence
CRM
Dashboard
Feedback Management
Lead Qualification
Learning Management
Monitoring
Multi-Channel Communication
Multiple Scoring Models
Onboarding
Performance Management
Playbooks
Quality Assurance
Real-Time Data
Recording
Training Management

Convin Integrations

Exotel

Integration rated 4.8 from 88 reviews

Ameyo

Integration rated 4.9 from 49 reviews

Convin User Reviews

Overall Rating

4.9

Ratings Breakdown

88%

11%

Secondary Ratings

Ease of Use

4.9

Value for money

4.9

Customer support

5.0

Functionality

4.9

Payal B.

Verified reviewer

Health, Wellness and Fitness

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed September 2023

Best for quality audit and AI insights

convin has made more time efficiency- no more sheets but one dashboard for everything, less of human efforts, more of efficiency, ease of quality assurance , great use of AI insight- specially the transcript- which gives what all terminologies used - topic manager is a good tool to segregate the call types

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

great interface to do audits, and also good features to get the transcripts a swell of a call recording - helps to bridge the gap betwen AI and manual audits as well

Cons:

lack of live audits- enabling users to hear live calls and give real time feedbacks, more of accuracy on AI insights to bridge the gap on manual and ai audits

Venkatesh S.

Verified reviewer

Accounting

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed April 2024

Speech analytics tool that helps improve my quality score

I enjoy how simple it is to make my own scorecards on the basis of my daily conversations and weights to accurately represent the significance of each need in respect to the training task. It's really simple for me to coach with, comprehend, and adapt to. It's fairly manageable and highly configurable. It is quite smoothly integrated with our telephony too. Everyone can gain a clear understanding of their own performance as well as that of the team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Convin is useful for 1. compliance 2. script reading as it provides accurate transcript 3. appropriate dispositioning with respect to tags for calls 4. It help in holding agents like me accountable for their KPIs as we can track our account score as a win/loss deal. It's a great product for manual quality assurance scoring

Cons:

I don't have any issues facing and its easy to use the AI

Faiza K.

Verified reviewer

Health, Wellness and Fitness

5001-10000 employees

Used weekly for less than 12 months

Review source

Reviewed November 2023

User-friendly and Convenient tool

Ratings Breakdown

Ease of use

Functionality

Pros:

I like that Convin now has access to 98% of the sales call process. After reading and seeing the script on a regular basis, the tool allows you to quickly learn the method! When trying to hit the process in order, the lead score and how well an agent performs are really helpful. I like the alert feature. Convin is extremely user-friendly and convenient.

Cons:

I've only had a few glitches to work out, but nothing that I don't like.

Chahilkumar P.

Verified reviewer

Computer Games

5001-10000 employees

Used daily for less than 12 months

Review source

Reviewed February 2024

Convin really helps us achieve our organizational goals

Though it is solving many of our problems like I mentioned before this, we lacked a platform for quality assurance. A useful QA procedure has been implemented with Convin's assistance. Convin can improve in terms of accuracy.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I get to view my scores as well as team's scores. In addition, I can watch every audit and ask my managers for input on the conversations I had with Get Feedback feature. I'm learning how to make my calls better. I am improving when it comes to customer service. Convin is adaptable and scalable and easy to use, all at the same time. Easy to implement and Before this, we lacked a platform for quality assurance. A useful QA procedure has been implemented with Convin's assistance. Customer Support team is also readily available to solve our queries.

Cons:

Customer Intelligence from a point of AI can be improved as rarely it give inaccurate analysis.

Divya M.

Verified reviewer

Education Management

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed September 2023

Best tool for Daily Monitoring and Coaching for Agents

Overall experience has been extremely great. The way the onboarding was done by the Convin team along with handling and understanding of our business needs is very good.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

LMS, Coaching methodologies, Analytics and Business insights are very crucial and important for our business.

Cons:

Parameters which have a marking of No by Convin AI could have valid justifications or remarks available alongside for better understanding.

Nishat A.

Verified reviewer

Health, Wellness and Fitness

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed September 2023

using for auditing consultation calls

convin as a AI software saves a lot of personal time and it eliminates manual tasks which will improve our efficiency and it increases call quality score in audits. overall a good experience.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

convin as a AI software saves a lot of personal time and it eliminates manual tasks which will improve our efficiency and it increases call quality score in audits.

Cons:

sometimes the scoring are completely opposite of manual scoring. need the bifurcation of AI scores which will help us compare differences of AI and manual scores.

Verified

Reviewer

Information Technology and Services

501-1000 employees

Used daily for less than 12 months

Reviewed October 2023

A user-friendly one-stop platform for auditors

Ratings Breakdown

Ease of use

Functionality

Pros:

- One screen access to the transcript, checklist and observations for the associates.- User-friendly in navigation- The team is very flexible in accommodating requests for custom reports etc- Very adaptive to our business requirement.

Cons:

Value add features could be :- Setting a timeframe to raise disputes for audits- Multiple auditors handling the same ticket - No history is stored for review in case of error.- For organizations that uses category based teams for audits, the scores in the overall dashboard could be helpful if we could view it category wise.

Verified

Reviewer

Health, Wellness and Fitness

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed September 2023

understanding the lag in medical knowledge session in call flow by coaches

Using to audit team calls for better consultation . to improve the conversation. to avoid negative talk from dash board.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to audit & find some key words in a super easy way.User freindly & help to give right direction to the team in a quick way. Very helpful to do live audits in real time.

Cons:

Surabhi R.

Verified reviewer

Health, Wellness and Fitness

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed September 2023

Nice Software for Auditing

I am using convin.ai for audit and quality purpose for an customer centric healthcare organisation in order to improve the user experience as a service based oragnization.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

AI convin tool helps one to perform their task faster in a hasstlefree manner and perfrom better.Best thing about this tool is that, one can improve the quality and quantity simultaneously.

Cons:

The only unsatisfactory thing about the AI convin tool is the accuracy is not matching the human efficiency which can be made better with time and new additions to the features.