Nicereply 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Nicereply

4.7

(283)

Pricing

Starting at $59.00 per month

About Nicereply

Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights you receive. Set up once, collect forever.

Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot, and Buffer to measure and improve the quality of their customer experience.

Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) per agent, team, country, product line or company-wide
Use Post-resolution email surveys to survey your customers automatically after you resolve a ticket, conversation, chat, deal, etc. Once set, you don’t have to do a thing.
Use In-signature surveys to ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail.
Use survey link URLs & turn any customer touchpoint into an opportunity to gather feedback about the brand and customer experience.
Get real-time feedback on your website's user experience. Nicereply's website pop-up surveys can help you convert more customers by improving your website & software's usability.
Increase your sur...

Nicereply Screenshots

Nicereply Pricing and Plans

Starting price: $59.00 per month

Free Trial

Free Version

Starter

$59.00

usage based, per month

Plan includes:

CSAT, CES & NPS surveys
All integrations, including Zendesk, Front, Helpscout, Pipedrive & more
Unlimited number of active surveys
Post-resolution & In-signature email surveys, Link surveys, Website pop-up surveys
Custom survey design & more

Essential

$119.00

usage based, per month

Plan includes:

CSAT, CES & NPS surveys
All integrations, including Zendesk, Front, Helpscout, Pipedrive & more
Unlimited number of active surveys
Post-resolution & In-signature email surveys, Link surveys, Website pop-up surveys
Custom survey design & more

Growth

$239.00

usage based, per month

Plan includes:

CSAT, CES & NPS surveys
All integrations, including Zendesk, Front, Helpscout, Pipedrive & more
Unlimited number of active surveys
Post-resolution & In-signature email surveys, Link surveys, Website pop-up surveys
Custom survey design & more

Business

$359.00

usage based, per month

Plan includes:

CSAT, CES & NPS surveys
All integrations, including Zendesk, Front, Helpscout, Pipedrive & more
Unlimited number of active surveys
Post-resolution & In-signature email surveys, Link surveys, Website pop-up surveys
Custom survey design & more

Confused about pricing? We've got you covered.

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Nicereply Features

Popular features found in NPS
Anonymous Feedback
Mobile Survey
Multi-Language
Pulse Surveys
Segmentation
More features of Nicereply
Activity Dashboard
Alerts/Notifications
API
Chat/Messaging
Commenting/Notes
Complaint Monitoring
CRM
Customizable Branding
Customizable Questions
Customizable Templates
Dashboard
Data Analysis Tools
Data Import/Export
Email Management
Email Marketing
Engagement Tracking
Feedback Management
Monitoring
Multi-Channel Data Collection
Multi-Channel Distribution
Negative Feedback Management
NPS of Customers
Performance Metrics
Predictive Analytics
Ratings/Reviews
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Reporting/Analytics
Reporting & Statistics
Response Validation
Survey Builder
Survey/Poll Management
Surveys & Feedback
Template Management
Third-Party Integrations
Trend Analysis
URL Customization
Visual Analytics

Nicereply Integrations

Zapier

Help Scout

Mailchimp

Pipedrive

LiveAgent

Freshdesk

See all 16 integrations

Nicereply User Reviews

Overall Rating

4.7

Ratings Breakdown

77%

21%

Secondary Ratings

Ease of Use

4.7

Value for money

4.7

Customer support

4.7

Functionality

4.6

Zachary M.

Verified reviewer

Computer Software

51-200 employees

Used daily for more than 2 years

Review source

Reviewed July 2019

Easy way to measure CSat Scores.

Previously 5

Ratings Breakdown

Ease of use

Functionality

Previously 5

Pros:

It is easy for customers and looks good at the bottom of the emails.

Cons:

A person can click on it multiple times skewing scores.

LaKell L.

Verified reviewer

Real Estate

51-200 employees

Used daily for less than 2 years

Review source

Reviewed June 2018

Nicereply allows our team to provide the best service possible.

As a team member, it helps me track and make sure I am continuing to live our companies core values.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability for us to get almost instant feedback from our customers after an interaction, allows us to make on the fly adjustments and track trends with team members. And the helpful articles that explore effective customer service techniques.

Cons:

The dashboard could be a little bit more robust I think. I wish there were more metrics to compare and help us track more effectively.

Dan C.

Verified reviewer

Wholesale

201-500 employees

Used daily for less than 12 months

Review source

Reviewed January 2019

Best CSAT Survey Software on the Market!

Our ticket system has a very limited native survey component which is essentially binary (Good or Bad). NiceReply has given us the ability to see how well our technicians perform on a scale of 1 to 10. In addition, we use three emojis to elicit a response to our survey which has improved overall completion rates.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

NiceReply is easy to setup and maintain. It integrates seamlessly with Zendesk, which has expanded our ability to measure our CSAT scores. It's a very affordable solution that includes a very pleasant interface for the survey respondent.

Cons:

There's not a lot to dislike about this software. It's been an excellent addition to our service desk.

MaryJane C.

Verified reviewer

Computer Software

11-50 employees

Used daily for more than 2 years

Review source

Reviewed June 2019

Very Easy to Use and Effective

Ratings Breakdown

Ease of use

Functionality

Pros:

This product was easy to set up and integrate with our Salesforce Service Cloud Email-to-Case to collect feedback from client's regarding their case resolution

Cons:

I think they may be a little less "feature-rich" than some of their competitors but it does great for what we need it for

Sebastian Alexander G.

Verified reviewer

51-200 employees

Used daily for less than 2 years

Review source

Reviewed June 2018

It's a easy app that helps you to understand your customer needs & react instantly to problems

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the most that you can see daily what your customers think about your customer service, it's easy to use & helps your company at all levels due to the fact that sometimes customers don't have a place to write what they like or dislike about your services.

Cons:

When someone press a bad face or a bad mark by mistake don't have an option to confirm something like: Are you sure? or something similar.

Daniel T.

Verified reviewer

51-200 employees

Used daily for less than 12 months

Review source

Reviewed November 2017

We needed customer feedback and NiceReply helped us get the feedback that we wanted.

Great software for collecting feedback on your staff. Easy to use and fairly customisable to suit most helpdesk applications.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We've used a few other software providers and as soon as the word "NPS" is used the price point increases substantially. NiceReply allowed us to do NPS Surveys AND CSAT in the same software. It also allowed us to use a custom domain which is also another rare feature.

Cons:

The only downside I found is that the NPS Scoring pages are all branded and you need to contact their support to remove the branding.

Vendor Response

Thanks :)

Replied November 2017

Bryan P.

Verified reviewer

Internet

51-200 employees

Used weekly for more than 2 years

Review source

Reviewed March 2020

Effective program to track customer satisfaction metrics

Overall it has helped to build metrics for our client support operation, it gives us something to build off of as opposed to before offering clients any type of satisfaction based response tool.

Ratings Breakdown

Ease of use

Functionality

Pros:

I like that it can easily be added to an email to clients and allow them to click to access the submission. It also is easy to receive notifications and track the submitted information.

Cons:

No big cons in particular, it's a pretty straight forward software in that you build a survey or metric based response for the customer.

Daniel P.

Verified reviewer

Computer Software

11-50 employees

Used daily for less than 6 months

Review source

Reviewed January 2019

Excellent tool, my opinion counts

Exceptional tool to provide an accurate and guaranteed quality response as our technological services. It is for them that the use of Nicereply will increase each time. Happy with the results provided.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Quality is important, and with Nicereply we ensure that each customer receives the right attention, as we offer guaranteed quality. The tool forces us and makes us much more professional when it comes to offering technological services. The control panel allows us to operate effectively when responding to customers, very satisfied, not others, but having the tool, we respond immediately and accurately.

Cons:

So far, it allows us to demonstrate that responding with quality is also possible, however, it is heavy at the moment of opening a personalized response.

Angus M.

Verified reviewer

Consumer Electronics

51-200 employees

Used weekly for less than 2 years

Review source

Reviewed June 2018

Easy and important feature you need to add to your support emails

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is easy to use and provides clear feedback to our company about how happy customers are with our support. It's simple and easy to use on both sides, so we have lots of feedback that helps us improve and better support our customers

Cons:

The ease of use for the customers comes at a drawback that there is less information on other details (how many times they wrote in to us, more details on how truly satisfied they were. That said, it is a great tool, and it's tough to add more details without getting fewer customer responses.

Edward G.

Verified reviewer

Internet

Used daily for less than 12 months

Review source

Reviewed July 2018

Great product, even better support!

More actionable customer feedback!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

NiceReply is the easy NPS/CSAT product to set up and implement. Our team has been able to get so much more feedback from customers since setting it up!

Cons:

The pricing is a bit higher than we would like to spend, but the overall value makes up for it easily.

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