SurveySparrow 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

SurveySparrow

4.4

(121)

FrontRunner 2026

Pricing

Pricing available upon request

About SurveySparrow

SurveySparrow is an online survey platform designed to help businesses collect feedback, transform customer experience and collect data through engaging and actionable surveys. The platform offers a variety of features aimed at optimizing the survey-taking experience, customer interactions, operational efficiency and response rates. It caters to various industries and use cases, including customer satisfaction, employee engagement, market research and more.

SurveySparrow supports both chat-like and form-like surveys, allowing users to choose the format that best suits their needs. This facilitates real-time, authentic engagement with customers on their preferred messaging platform. The platform also offers a recurring survey feature, enabling users to automate the distribution of surveys at regular intervals. The platform offers several modules with many functionalities. CogniVue module offers advanced text analytics to analyze large volumes of data, uncovering actionable insights and sentiments that inform business strategy. SpotChecks module helps collect contextual micro-feedback from the website and mobile applications, addressing specific customer concerns and optimizing the...

SurveySparrow Screenshots

SurveySparrow Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Pricing

Pricing available upon request

Plan includes:

10000 Responses / Month
1000 Apis Per Day
1 Free Custom SSL
24/5 Email & Chat Support
30000 Email Shares / Month
Accept Payments
Activecampaign Integration
Add Logo To Reports
Aweber Integration
Case Management

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SurveySparrow Features

Popular features found in Survey
Customizable Questions
Customizable Templates
Data Analysis Tools
Data Import/Export
Drag & Drop
Email Marketing
Feedback Management
Question Branching
Skip Logic
Support Audio/Images/Video
URL Customization
More features of SurveySparrow
360 Degree Feedback
Access Controls/Permissions
Activity Dashboard
Alerts/Notifications
Anonymous Feedback
API
Autofill
Automated Scheduling
Benchmarking
CES Survey Structure
Chat/Messaging
Complaint Monitoring
Conditional Logic
CSAT Survey Structure
Customer Database
Customer Experience Management
Customer History
Customer Journey Mapping
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Dashboard
Data Security
Data Visualization
Electronic Signature
Email Management
Email Reminders
Employee Database
Employee Portal
Employee Profiles
Engagement Tracking
Event Triggered Actions
For Healthcare
Forms Creation & Design
Individual Development Plans
Knowledge Management
Mass Texting
Media Monitoring
Mobile Access
Mobile Survey
Monitoring
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Distribution
Multi-Language
Multiple Question Types
Multiple User Accounts
Negative Feedback Management
NPS of Customers
NPS of Employees
NPS Survey Structure
Offline Access
Offline Response Collection
Paper-Based
Performance Management
Performance Metrics
Performance Review Management
Personalization
Phone-Based
Process/Workflow Automation
Progress Tracking
Pulse Surveys
Question Library
Question Piping
Randomization
Rater Selection
Ratings/Reviews
Real-Time Analytics
Real-Time Data
Real-Time Notifications
Real-Time Reporting
Reminders
Reporting/Analytics
Reporting & Statistics
Response Quotas
Response Validation
Review Monitoring
Search/Filter
Segmentation
Self Assessment
Sentiment Analysis
Single Sign On
Site Intercept Survey
Skills Assessment
SMS Messaging
Social Media Integration
SSL Security
Statistical Analysis
Survey Builder
Survey/Poll Management
Survey Sample Management
Surveys & Feedback
Tagging
Template Management
Templates
Text Analysis
Text Fields
Third-Party Integrations
Trend Analysis
Visual Analytics
Website Integration
Widgets
Workflow Management

SurveySparrow Integrations

Freshsales

Zenkit

Zapier

Google Analytics 360

Freshdesk

WordPress

See all 9 integrations

SurveySparrow User Reviews

Overall Rating

4.4

Ratings Breakdown

58%

32%

Secondary Ratings

Ease of Use

4.5

Value for money

4.3

Customer support

4.3

Functionality

4.3

Pratap M.

Verified reviewer

Higher Education

51-200 employees

Used monthly for less than 2 years

Review source

Reviewed December 2022

Best survey building platform

Data and opinion collection is used to implement our best ideas into public. This collection of data and opinion is easily done by using the SurveySparrow. We can obtain feedback and opinions from the customers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

SurveySparrow allows us to create most interactive and conversational surveys. The surveys created using SurveySparrow will get more responses from targetted participants. This platform has several types of templates in it which are used to create surveys instantly.

Cons:

SurveySparrow platform has some best features than other survey builders but they are only available for paid subscription only.

Reasons for choosing SurveySparrow

Based on the subscription prices and familiarity among the users.

Reasons for switching to SurveySparrow

The SurveySparrow provides more features than SurveyMonkey. SurveySparrow allows us to create more responsive and conversational surveys.

Lanie S.

Verified reviewer

Leisure, Travel & Tourism

Self-Employed

Used weekly for less than 2 years

Reviewed June 2025

Owner and Manager

Overall, I really like Survey Sparrow and look forward to seeing continued updates and improvements to the platform. My only concern is pricing—I hope it remains accessible and affordable for small businesses like mine.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love how easy and intuitive it is to work with Survey Sparrow. Creating and sending surveys is not only simple but genuinely enjoyable. One of my favorite features is the offline mode—it allows me to collect data without needing an internet connection, which is a huge plus for fieldwork. Overall, the platform is user-friendly, efficient, and a pleasure to use.

Cons:

I wish Survey Sparrow offered an audience purchase option. I'm currently using another vendor to fill this gap, but their platform isn’t nearly as intuitive or user-friendly as Survey Sparrow.

Reasons for choosing SurveySparrow

I loved the interface, easy of use and the price was within my budget. I needed something that has the offline option and this was by far the best.

Reasons for switching to SurveySparrow

Program was outdated and I needed a program that was more functional.

Kimberly C.

Verified reviewer

Management Consulting

Self-Employed

Used weekly for more than 2 years

Review source

Reviewed September 2020

More than just a survey tool

I use SurveySparrow for more than just surveys. I use it as a client onboarding tool - for assessments and information gathering.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I love that SurveySparrow looks spectacular and makes me look good, with the ability to use my branding. And its conversational style is wonderful.

Cons:

I have been using SurveySparrow for years and have no complaints. I honestly can't think of anything I don't like.

Gisella F.

Verified reviewer

Hospitality

201-500 employees

Used monthly for more than 2 years

Reviewed December 2025

perfect for small initiatives with bigger impact

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

user friendly UI that help us navigate through the dashboard easily even for our new joiners in the team

Cons:

Features need to be improved especially when it comes to automation and integration with different internal system

Jeremy S.

Verified reviewer

Management Consulting

1001-5000 employees

Used weekly for less than 2 years

Reviewed July 2025

12 months in

Happy with the use of the tool, we have found far more capable than the free or bundled solutions with office applications. Would recommend.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use survey builder, flexible and powerful editing features. Well documented API with easy integration with other platform. Strong support from the client services team.

Cons:

Custom applications can add additional capabiltiy, but can be difficult to find and use within the platform.

Reasons for choosing SurveySparrow

MS Forms capability is weak in comparison, limited support for branching, complex question types, user experience as the respondant is poor.

Reasons for switching to SurveySparrow

Cost, and ease of use - survey monkey is still used by development teams although that is driven by 3rd party integrations

Michelle D.

Verified reviewer

Education Management

11-50 employees

Used monthly for more than 2 years

Reviewed June 2025

Easy to use and robust

Great! we use it for customer feedback as well as internal surveys. The visual customization and question type options are perfect for our team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The UX in Survey Sparrow is great. It's easy to set up surveys and share them and we love the shareable PDF reports. The downloadable excels make it easy to analyze our data too.

Cons:

We wish we could download pre-filtered excel reports. The preview option is great but it makes you start from the beginning of the survey - I just want to preview the question I am building not the whole thing.

Reasons for choosing SurveySparrow

We chose it for the price and because our team demoed and liked it.

Reasons for switching to SurveySparrow

MS forms was stupid. We needed something with better UX

Sarah F.

Verified reviewer

Construction

51-200 employees

Used monthly for less than 12 months

Reviewed June 2025

Enjoyable app.

I feel having the personalized surveys for our employees has made our moral better. Whether it is a survey about our Christmas Party meal choices or merchandise we are buying for a our staff. We also created some customers surveys on our service.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use, fun interactions with employees. Ability to email out surveys and record anonymously or have their names listed.

Cons:

I had to add each contact one at a time. Being able to upload a list would be better. and sending a survey to all contacts would be better.

Reasons for choosing SurveySparrow

Price was a large factor. My previous employer used Survey Monkey so I went straight there when my new employer decided to do employee surveys. But after shopping around I decided I liked Survey Sparrow better.

Richard F.

Verified reviewer

Public Relations and Communications

11-50 employees

Used monthly for less than 2 years

Reviewed July 2025

Very good product

We use the tool to create industry surveys, replacing a more well-known and expensive options. SurveySparrow does the job entirely satisfactorily.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

A good, lightweight option for efficient creation and distribution of surveys. Easy to use and edit.

Cons:

It would be useful to have better cross breaks on the data for analysis of responses - some of the design features are a bit basic.

Reasons for switching to SurveySparrow

The cost and restrictive packages of the previous product

Paulina M.

Verified reviewer

Hospitality

Self-Employed

Used daily for less than 2 years

Reviewed March 2024

Data that works

Great costumer satisfaction indicator, excellent for new client inquiries

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Accessibility, ease of use and accuracy. I like the abiloty to personify the questions.

Cons:

I dont have something i disliked. It was easy to export and read the data.

Reasons for choosing SurveySparrow

Automation and easiness to capture data as well as analozong how to maximize our costumer service

Reasons for switching to SurveySparrow

Optimization and driensliness in use. We wanted automation.

Romaric S.

Verified reviewer

Computer Software

2-10 employees

Used weekly for more than 2 years

Review source

Reviewed November 2022

SurveySparrow

Survey Sparrow is my #1 online survey builder. Nor the purpose of my surveys, Survey sparrow has always met my needs. It's easy to work with and has a lot of advanced customizable options that are very great for user experience feedback.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Survey sparrow is the best survey builder I know so far. The developers are innovating the overall user-feedback building experience and that's amazing.The conditional logic feature in survey sparrow is far way more advanced than those in alternative tools I've used so far. It's damn too smart and sounds rather too conversational and friendly.With this natural and friendly touch, the customer feels extremely engaged and that boosts the overall conversion rates for whatever purpose the form was built for.I like to start my surveys with a warm message, that makes the reader feel important and increases the overall interaction and engagement rates.then; I enjoy giving users multiple options as this keeps them more focused on providing just simple answers than putting them to work (thinking).The logic condition helps me to assign a suitable option to each question asked. This creates a specific condition that will trigger a particular answer or option for multiple choice and all the questions in general.The survey sparrow form builder is very neat and there are even tons of pre-built templates available. These templates are suitable for beginners and can help to save some time too.The analytic & reporting parts of the tool also work well and provide in-depth data on how users interact with my forms and this helps me to know how good or bad the form is doing.

Cons:

The cost for this plugin is quickly expensive and I must say, it's not suitable for most start-ups and individual businesses. It would be great if the company makes little adjustments to the spring options or even add custom-pricing options to the tool which will enable each user to only pay for a certain amount of features they want.

Reasons for switching to SurveySparrow

It's quite nice but, the formidable forms builder is mostly inclined toward building tabular review forms ( e.g product ratings) which is rather too complex to work with.

Showing 1 - 10 of 121 Reviews

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