# UJET Software Reviews, Demo & Pricing - 2026 > Review of UJET Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/telemarketing/ujet-profile --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / UJET Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/telemarketing/ujet-profile/reviews/)[Alternatives](https://www.softwareadvice.com/telemarketing/ujet-profile/alternatives/) # UJET 2026: Benefits, Features & Pricing Wondering if UJET is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview UJET 4.6 [(140)](https://www.softwareadvice.com/telemarketing/ujet-profile/reviews/) Pricing Starting at $80.00 per year ### About UJET UJET is a cloud-based call center application that integrates with customer relationship management (CRM) solutions. It offers both voice and chat channels for customers to reach their support agents. Users can connect with agents via the application, online and on the phone via interactive voice response (IVR). In-app communications with customers provide key customer and account details to agents before they take calls. The online channel provides on-demand live chat with customer support agents. The IVR feature provides skilled agents and an interactive dashboard. UJET also lets users and customers share photos, videos and screenshots in real time. UJET offers integrations with Salesforce, Zendesk, Desk and Kustomer. Customer support is offered via online chat, a knowledge base and over the phone. Wondering if UJET is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. ## UJET User Interface ## Popular UJET Alternatives Main Product UJET 4.6 [(140)](https://www.softwareadvice.com/telemarketing/ujet-profile/reviews/) Ratings Breakdown - 4.78Ease of use - 4.79Value for money - 4.79Customer support - 4.59Functionality Pricing Starting at $80.00 per year Get Price Alternative Product [Ringover](https://www.softwareadvice.com/voip/ringover-profile/) 4.7 [(876)](https://www.softwareadvice.com/voip/ringover-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.51Value for money - 4.62Customer support - 4.65Functionality Pricing Starting at $29.00 per month Get Price Alternative Product [Convoso](https://www.softwareadvice.com/voip/safesoft-contact-profile/) 4.5 [(394)](https://www.softwareadvice.com/voip/safesoft-contact-profile/reviews/) Ratings Breakdown - 4.64Ease of use - 4.48Value for money - 4.52Customer support - 4.50Functionality Pricing Starting at $90.00 per month Get Price Alternative Product [DialedIn CCaaS](https://www.softwareadvice.com/call-center/chasedata-profile/) 4.8 [(325)](https://www.softwareadvice.com/call-center/chasedata-profile/reviews/) Ratings Breakdown - 4.84Ease of use - 4.69Value for money - 4.78Customer support - 4.74Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Readymode](https://www.softwareadvice.com/product/171343-Readymode/) 4.6 [(142)](https://www.softwareadvice.com/product/171343-Readymode/reviews/) Ratings Breakdown - 4.66Ease of use - 4.49Value for money - 4.46Customer support - 4.58Functionality Pricing Starting at $199.00 per month Get Price ## UJET Pricing and Plans Starting price: $80.00 per year Free Trial Free Version Basic $80.00 per year No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## UJET Features - Popular features found in Call Center Caller ID Call Logging Call Monitoring Call Recording Call Routing Call Scripting Contact Management CRM Dashboard IVR Queue Management Reporting/Analytics - More features of UJET Activity Dashboard Alerts/Escalation API Archiving & Retention Automated Routing Automatic Call Distribution Automatic Outbound Dialer Autoresponders Blended Call Center Call Center Management Call Conferencing Call Transfer Canned Responses Chat/Messaging Communication Management Computer Telephony Integration Customer Experience Management Customer History Customer Segmentation Customizable Branding Feedback Management File Sharing File Transfer Forecasting Geotargeting Inbound Call Center Interaction Tracking Interactive Content Knowledge Base Management Knowledge Management Live Chat Manual Dialer Mobile Access Mobile App Monitoring Multi-Channel Communication Multi-Channel Data Collection Multi-Channel Management Negative Feedback Management On-Demand Communications On-Demand Recording Online Voice Transmission Outbound Call Center Personalization Phone Key Input Proactive Chat Real-Time Chat Real-time Consumer-facing Chat Real-Time Reporting Recording Reporting & Statistics SSL Security Support Ticket Management Survey/Poll Management Surveys & Feedback Text to Speech Transcripts/Chat History Transfers/Routing Voice Customization Voice Mail VoIP VoIP Connection Workforce Management ## UJET Integrations Salesforce Sales Cloud Integration rated undefined from -1 review Kustomer Integration rated undefined from -1 review Zendesk Suite Integration rated undefined from -1 review Observe.AI Integration rated undefined from -1 review Verint Workforce Management Integration rated undefined from -1 review HubSpot CRM Integration rated undefined from -1 review See all 8 integrations ## UJET User Reviews Overall Rating 4.6 Ratings Breakdown 5 67% 4 26% 3 5% 2 1% 1 1% Secondary Ratings Ease of Use 4.8 Value for money 4.8 Customer support 4.8 Functionality 4.6 Hannah A. Verified reviewer Retail 501-1000 employees Used daily for less than 12 months Review source Reviewed September 2019 Easy and Efficient! 5 I use Ujet every day for work. It tracks my progress and how long I've been in certain statuses. This then helps me to see my overall performance for the month based on the data that Ujet provides. Ratings Breakdown 5 Ease of use 4 Customer support 5 Functionality Pros: I like how Ujet tracks everything and I'm able to see what I've been doing throughout the day. It allows you to see what status everyone is in and where the needed areas are. Cons: Sometimes, like all software, there are glitches that are hard to fix. When I reported it to customer service, they said that they would get back to me with what happened but I never received an answer. The problem hasn't happened again which is good! Read More JO Jonnel O. Verified reviewer Consumer Services 501-1000 employees Used daily for less than 12 months Review source Reviewed October 2023 Highly suggested tool. 5 My over all experience on this tool was very good Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: On our job we need this kind of tool because we are customer service representative we need to take calls,chat and emails Ujet was very helpful and very easy to use Cons: I relly like this kind of tool it was very easy to use and i already suggest this on the other company Reasons for choosing UJET We need this tool on our job Read More JS Jamie S. Consumer Electronics 1001-5000 employees Used daily for less than 2 years Review source Reviewed May 2018 Poor strategic vision from leadership, broken and unstable product. 1 None unfortunately. Ratings Breakdown 2 Ease of use 1 Value for money 5 Customer support 2 Functionality Pros: Product does not have the depth that modern enterprises require or track record of success. Best fits SMB but cannot support the volume of enterprise which is sad because they've fired all their small biz customers and are marketing to enterprise only. Cons: The product took a HUGE hit when the founder forced out his head of product/cofounder which ultimately lead to the rest of the design team quitting, leaving no design team left at Uject. The product is lacking full functionality offered readily by it's competitors in the industry because the founder has no relevant domain expertise and cannot agree with other C-levels on where to take the product. They've lost much time on improving the current product by attempting to build shiny new features for large customers who haven't signed contracts yet but deny current customers of features promised to them months ago. Sales team lies to sell product and creates a whirlwind of customers who hate the product all the while the engineering team is unable to fix bugs and improve product stability because they are forced to create impossible features asked for by non-customers. Read More Shimon K. Verified reviewer Computer Software 51-200 employees Used daily for less than 6 months Review source Reviewed November 2017 The integration with UJET REST API was seamless and very easy to implement 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We partnered with UJET to serve the needs of our mutual customers. As a Workforce Management provider, we integrate with dozens of CCI, CRM, and telephony providers to get real time data about call history, real time agent activities (real time adherence), and agent performance stats. The integration with UJET was seamless and very easy to implement. We have completed the integration in a record time and were pleasantly surprised to find that UJET's REST API are well documented, flexible, and provide rich set of data. The technical support from UJET was flawless although rarely needed. Cons: UJET is relatively new to the market place, with that said, their API are mature for a young company Read More Arizbeth D. Verified reviewer Apparel & Fashion 51-200 employees Used daily for less than 2 years Review source Reviewed September 2019 Easy Use 4 Ratings Breakdown 5 Ease of use 5 Customer support 4 Functionality Pros: Ujet is so easy to use! I love how I can text a customer right then and there during our call. Cons: I wish there was a feature in which allowed us to send screenshots to customers via text. Read More Carla d. Verified reviewer Health, Wellness and Fitness 1001-5000 employees Used daily for less than 12 months Review source Reviewed August 2020 Great support/customer service tool 4 It allows chatting and talking via phone with customers, in that way to provide customer service or tech support. Ratings Breakdown 4 Ease of use 4 Value for money 4 Functionality Pros: Really easy to use, no need to have a lot of resources. It makes simple the way you can communicate with your customers. Cons: Sometimes can get some errors, it gets unstable more than what you would like. The interface could be better. Read More Darius R. Verified reviewer Consumer Services 10000+ employees Used daily for less than 12 months Review source Reviewed April 2019 UJET Is great! 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It is extremely easy and pleasant to use, and it's always updated Cons: There are not many things that make it unpleasant. The rare moments it used to crash at the beginning, but they got sorted out. Read More HG Hernan G. Verified reviewer Retail 201-500 employees Used daily for less than 12 months Review source Reviewed March 2019 Great CX tech partners 5 The experience and support their team has offered to us is truly best-in- class. They have been extremely attentive from my first interaction, through onboarding, during any inquiries we've had. I'm really excited about the future with UJET. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: UJET has been a strong partnership for Bark. They have allowed us to not only improve our internal agent experience but also put us in a better position to serve our customers. It is really exciting to be affiliated to a business that is forward thinking, and pushing improvements to offer better mobile omni experiences. Cons: \_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_ Read More JS Jullian S. Verified reviewer Telecommunications 5001-10000 employees Used daily for less than 12 months Review source Reviewed April 2019 Excellent VoIP 5 I was apprehensive about trying UJET initially because I was accustomed to my old VoIP software. With that being said, UJET is way easier to use. I would recommend this software to any company! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The user interface is very intuitive. Transfers in UJET are very easy to perform. A lot of cool features compared to other VoIP software I've used in the past Cons: I have not encountered anything about UJET that I don't like. Sometimes it seems that the software freezes up and I have to refresh my screen. This could be caused by a variety of different factors though and might not be related to UJET Read More JB Jawayln B. Verified reviewer Consumer Services 501-1000 employees Used daily for less than 12 months Review source Reviewed April 2019 UJET review 4 Ratings Breakdown 5 Ease of use 5 Functionality Pros: The UJET system is pretty straight forward and easy to use. Cons: Their are occasional system errors when transitioning into different Aux codes Read More Showing 1 - 10 of 140 Reviews [See All Reviews](https://www.softwareadvice.com/telemarketing/ujet-profile/reviews/) ## UJET Popular Comparisons [Ringover vs UJET](https://www.softwareadvice.com/voip/ringover-profile/vs/ujet/)[Convoso vs UJET](https://www.softwareadvice.com/voip/safesoft-contact-profile/vs/ujet/)[DialedIn CCaaS vs UJET](https://www.softwareadvice.com/call-center/chasedata-profile/vs/ujet/)[LiveAgent vs UJET](https://www.softwareadvice.com/crm/liveagent-profile/vs/ujet/)[Readymode vs UJET](https://www.softwareadvice.com/compare/171343-Readymode/vs/344338-ujet/)[Genesys Cloud CX vs UJET](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/vs/ujet/) [Compare All Alternatives](https://www.softwareadvice.com/telemarketing/ujet-profile/alternatives/) ## Other Top Recommended Call Center Software [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4081) Recently recommended **5** times [Dialpad](https://www.softwareadvice.com/voip/dialpad-profile/) **4.2** (565) Recently recommended **5** times [Amazon Connect](https://www.softwareadvice.com/call-center/amazon-connect-profile/) **4.5** (94) Recently recommended **4** times [CallTools](https://www.softwareadvice.com/call-center/calltools-profile/) **4.8** (156) Recently recommended **3** times Stuck Between Options? 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