UJET 2026: Benefits, Features & Pricing

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Overview
Screenshots
Pricing and Plans
Features
Integrations
User Reviews
Popular Comparisons

Overview

UJET

4.6

(140)

Pricing

Starting at $80.00 per year

About UJET

UJET is a cloud-based call center application that integrates with customer relationship management (CRM) solutions. It offers both voice and chat channels for customers to reach their support agents. Users can connect with agents via the application, online and on the phone via interactive voice response (IVR).

In-app communications with customers provide key customer and account details to agents before they take calls. The online channel provides on-demand live chat with customer support agents. The IVR feature provides skilled agents and an interactive dashboard. UJET also lets users and customers share photos, videos and screenshots in real time.

UJET offers integrations with Salesforce, Zendesk, Desk and Kustomer. Customer support is offered via online chat, a knowledge base and over the phone.

UJET Screenshots

UJET Pricing and Plans

Starting price: $80.00 per year

Free Trial

Free Version

Basic

$80.00

per year

No plan information available

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UJET Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of UJET
Activity Dashboard
Alerts/Escalation
API
Archiving & Retention
Automated Routing
Automatic Call Distribution
Automatic Outbound Dialer
Autoresponders
Blended Call Center
Call Center Management
Call Conferencing
Call Transfer
Canned Responses
Chat/Messaging
Communication Management
Computer Telephony Integration
Customer Experience Management
Customer History
Customer Segmentation
Customizable Branding
Feedback Management
File Sharing
File Transfer
Forecasting
Geotargeting
Inbound Call Center
Interaction Tracking
Interactive Content
Knowledge Base Management
Knowledge Management
Live Chat
Manual Dialer
Mobile Access
Mobile App
Monitoring
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Management
Negative Feedback Management
On-Demand Communications
On-Demand Recording
Online Voice Transmission
Outbound Call Center
Personalization
Phone Key Input
Proactive Chat
Real-Time Chat
Real-time Consumer-facing Chat
Real-Time Reporting
Recording
Reporting & Statistics
SSL Security
Support Ticket Management
Survey/Poll Management
Surveys & Feedback
Text to Speech
Transcripts/Chat History
Transfers/Routing
Voice Customization
Voice Mail
VoIP
VoIP Connection
Workforce Management

UJET Integrations

Salesforce Sales Cloud

Kustomer

Zendesk Suite

Observe.AI

Verint Workforce Management

HubSpot CRM

See all 8 integrations

UJET User Reviews

Overall Rating

4.6

Ratings Breakdown

67%

26%

Secondary Ratings

Ease of Use

4.8

Value for money

4.8

Customer support

4.8

Functionality

4.6

Nate P.

Verified reviewer

Consumer Services

51-200 employees

Used daily for less than 6 months

Review source

Reviewed October 2017

I consider myself a critic. However, there is very little to critique with UJET.

UJET allows us to easily connect with our customers via phone and VOIP. In addition to connecting us with quality and consistency, it also gives us more info about the customers and allows us to complete basic actions through its sdk and smart actions. The main benefits we've gained are a 1) increase in CSAT, and 2) a decrease in AHT.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Their price is the best. Although inexpensive, their product is certainly not cheap. They provide an easy to use telephony platform that always delivers exceptional call quality. Furthermore, they've built a robust reporting api and sdk, included out of the box, that allows us to easily connect UJET with our WFM system, our data analytics platform, our mobile apps, and our Salesforce CRM. Through UJET our agents get more information and are able to do more actions, and our customers get a "digital ivr" to best connect with us as well as faster customer service.

Cons:

Although we've been able to do everything we want, UJET is lacking some customization options. For example, although flexible, their IVR isn't as flexible as the old school providers. It makes UJET simpler, easier to setup, and less maintenance, but does remove some of that customization.

Toni H.

Verified reviewer

Supermarkets

51-200 employees

Used daily for less than 12 months

Review source

Reviewed September 2019

Ujet Review

Overall, it seems to work well.

Ratings Breakdown

Ease of use

Functionality

Pros:

I like the options to transfer and make multiple calls.

Cons:

It sometimes glitches and has to be restarted from time to time.

Reasons for switching to UJET

It was a business decision that I had no control over.

Jamie S.

Consumer Electronics

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed May 2018

Poor strategic vision from leadership, broken and unstable product.

None unfortunately.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Product does not have the depth that modern enterprises require or track record of success. Best fits SMB but cannot support the volume of enterprise which is sad because they've fired all their small biz customers and are marketing to enterprise only.

Cons:

The product took a HUGE hit when the founder forced out his head of product/cofounder which ultimately lead to the rest of the design team quitting, leaving no design team left at Uject. The product is lacking full functionality offered readily by it's competitors in the industry because the founder has no relevant domain expertise and cannot agree with other C-levels on where to take the product. They've lost much time on improving the current product by attempting to build shiny new features for large customers who haven't signed contracts yet but deny current customers of features promised to them months ago. Sales team lies to sell product and creates a whirlwind of customers who hate the product all the while the engineering team is unable to fix bugs and improve product stability because they are forced to create impossible features asked for by non-customers.

Jonnel O.

Verified reviewer

Consumer Services

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed October 2023

Highly suggested tool.

My over all experience on this tool was very good

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

On our job we need this kind of tool because we are customer service representative we need to take calls,chat and emails Ujet was very helpful and very easy to use

Cons:

I relly like this kind of tool it was very easy to use and i already suggest this on the other company

Reasons for choosing UJET

We need this tool on our job

Hannah A.

Verified reviewer

Retail

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed September 2019

Easy and Efficient!

I use Ujet every day for work. It tracks my progress and how long I've been in certain statuses. This then helps me to see my overall performance for the month based on the data that Ujet provides.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I like how Ujet tracks everything and I'm able to see what I've been doing throughout the day. It allows you to see what status everyone is in and where the needed areas are.

Cons:

Sometimes, like all software, there are glitches that are hard to fix. When I reported it to customer service, they said that they would get back to me with what happened but I never received an answer. The problem hasn't happened again which is good!

Shimon K.

Verified reviewer

Computer Software

51-200 employees

Used daily for less than 6 months

Review source

Reviewed November 2017

The integration with UJET REST API was seamless and very easy to implement

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We partnered with UJET to serve the needs of our mutual customers. As a Workforce Management provider, we integrate with dozens of CCI, CRM, and telephony providers to get real time data about call history, real time agent activities (real time adherence), and agent performance stats. The integration with UJET was seamless and very easy to implement. We have completed the integration in a record time and were pleasantly surprised to find that UJET's REST API are well documented, flexible, and provide rich set of data. The technical support from UJET was flawless although rarely needed.

Cons:

UJET is relatively new to the market place, with that said, their API are mature for a young company

Arizbeth D.

Verified reviewer

Apparel & Fashion

51-200 employees

Used daily for less than 2 years

Review source

Reviewed September 2019

Easy Use

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Ujet is so easy to use! I love how I can text a customer right then and there during our call.

Cons:

I wish there was a feature in which allowed us to send screenshots to customers via text.

Carla d.

Verified reviewer

Health, Wellness and Fitness

1001-5000 employees

Used daily for less than 12 months

Review source

Reviewed August 2020

Great support/customer service tool

It allows chatting and talking via phone with customers, in that way to provide customer service or tech support.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Really easy to use, no need to have a lot of resources. It makes simple the way you can communicate with your customers.

Cons:

Sometimes can get some errors, it gets unstable more than what you would like. The interface could be better.

Darius R.

Verified reviewer

Consumer Services

10000+ employees

Used daily for less than 12 months

Review source

Reviewed April 2019

UJET Is great!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is extremely easy and pleasant to use, and it's always updated

Cons:

There are not many things that make it unpleasant. The rare moments it used to crash at the beginning, but they got sorted out.

Hernan G.

Verified reviewer

Retail

201-500 employees

Used daily for less than 12 months

Review source

Reviewed March 2019

Great CX tech partners

The experience and support their team has offered to us is truly best-in- class. They have been extremely attentive from my first interaction, through onboarding, during any inquiries we've had. I'm really excited about the future with UJET.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

UJET has been a strong partnership for Bark. They have allowed us to not only improve our internal agent experience but also put us in a better position to serve our customers. It is really exciting to be affiliated to a business that is forward thinking, and pushing improvements to offer better mobile omni experiences.

Cons:

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