UJET 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

UJET

4.6

(140)

Pricing

Starting at $80.00 per year

About UJET

UJET is a cloud-based call center application that integrates with customer relationship management (CRM) solutions. It offers both voice and chat channels for customers to reach their support agents. Users can connect with agents via the application, online and on the phone via interactive voice response (IVR).

In-app communications with customers provide key customer and account details to agents before they take calls. The online channel provides on-demand live chat with customer support agents. The IVR feature provides skilled agents and an interactive dashboard. UJET also lets users and customers share photos, videos and screenshots in real time.

UJET offers integrations with Salesforce, Zendesk, Desk and Kustomer. Customer support is offered via online chat, a knowledge base and over the phone.

UJET Screenshots

UJET Pricing and Plans

Starting price: $80.00 per year

Free Trial

Free Version

Basic

$80.00

per year

No plan information available

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UJET Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of UJET
Activity Dashboard
Alerts/Escalation
API
Archiving & Retention
Automated Routing
Automatic Call Distribution
Automatic Outbound Dialer
Autoresponders
Blended Call Center
Call Center Management
Call Conferencing
Call Transfer
Canned Responses
Chat/Messaging
Communication Management
Computer Telephony Integration
Customer Experience Management
Customer History
Customer Segmentation
Customizable Branding
Feedback Management
File Sharing
File Transfer
Forecasting
Geotargeting
Inbound Call Center
Interaction Tracking
Interactive Content
Knowledge Base Management
Knowledge Management
Live Chat
Manual Dialer
Mobile Access
Mobile App
Monitoring
Multi-Channel Communication
Multi-Channel Data Collection
Multi-Channel Management
Negative Feedback Management
On-Demand Communications
On-Demand Recording
Online Voice Transmission
Outbound Call Center
Personalization
Phone Key Input
Proactive Chat
Real-Time Chat
Real-time Consumer-facing Chat
Real-Time Reporting
Recording
Reporting & Statistics
SSL Security
Support Ticket Management
Survey/Poll Management
Surveys & Feedback
Text to Speech
Transcripts/Chat History
Transfers/Routing
Voice Customization
Voice Mail
VoIP
VoIP Connection
Workforce Management

UJET Integrations

Salesforce Sales Cloud

Kustomer

Zendesk Suite

Observe.AI

Verint Workforce Management

HubSpot CRM

See all 8 integrations

UJET User Reviews

Overall Rating

4.6

Ratings Breakdown

67%

26%

Secondary Ratings

Ease of Use

4.8

Value for money

4.8

Customer support

4.8

Functionality

4.6

Juan M.

Verified reviewer

Outsourcing/ Offshoring

10000+ employees

Used daily for more than 2 years

Review source

Reviewed April 2020

Awesome Tool

I have loved UJET since we've been using it. It has been a great tool not only for our business operations, but also for back office, it helps a lot and we are able to gather information from it instead of calculating it manually like with other CRMS.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's very easy to use and I love the amount of features that the developers were able to put into a single product that unlike other CRMs, it's way easier to access and to manage. It doesn't require too many clicks for you to get what you are looking for.

Cons:

It needs some polishing on performance. It tends to get stuck sometimes which is understandable in a web based tool. But it shouldn't do that with simple tasks such as looking at lists of people. It also needs to improve the reporting tool which is great except when it delivers incomplete information and there is no other way to gather the information that you are missing.

Reasons for switching to UJET

Our client decided to change the platform since they were updating their support tools. UJET was better for their budget and for their operational requirements.

Mohamed A.

Verified reviewer

Telecommunications

201-500 employees

Used daily for more than 2 years

Review source

Reviewed October 2022

Amazing Experience

everything looks very easy when it comes to usage and it doesn't need full training to handle all features, you can just get a couple of hints to use it, very easy actually.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Reporting is excellent, Routing is very easy, Creating teams and users.

Cons:

The latency of the agent status just takes a couple of seconds to update the agent status on the agent dashboard, I wish it can be faster than that.

Reasons for choosing UJET

Excellent in Service, very suitable prices, supporting all types of transactions "Call, Chat, Email, Ticketing" and the more important feature is the accuracy of the Reporting

Verified

Reviewer

Information Technology and Services

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed September 2020

A simple and easy product

Overall, this product is good and simple, providing basic functions as well as data management, but that is it. If you're looking for a more sophisticated product that contains additional features, then this is not the one. If you want a simple one that can help you make and receive calls in a timely manner, then this is the product for you.

Ratings Breakdown

Ease of use

Functionality

Pros:

UJET is a simple phone application that can be useful and easy to use. It provides a nice UI that doesn't contain a lot of buttons that can, sometimes, complicate user interaction. I've used this product as both a call receiver and as a manager. It provides several insights that can help track call information and keep tabs of everything that is going on.

Cons:

There were several times when calls would glitch out and you wouldn't know what exactly happened. Sometimes, agent's could disconnect their PCs and UJET would only recognize this as an "unknown" error but couldn't further identify what happened. Other times, as a manager who would listen to ongoing calls, it would be a common event that calls got disconnected from my end and I couldn't listen to them for a couple of seconds; nothing major but definitely annoying.

Lauren C.

Verified reviewer

Retail

501-1000 employees

Used daily for less than 2 years

Review source

Reviewed September 2019

Great experience with Ujet!

Overall, our experience has been good. We've been able to cut down on number of touches for calls where we can get information from the customer during the call, such as sending a photo of a damaged item. We have also been able to use the custom statuses for reporting on how our agents are spending their time. The live dashboard helps us keep service level high in real time, and move labor around as needed. I'm also continually impressed with the support we receive especially for being likely a smaller account of theirs. They treat us with just as much care as a team of a few hundred.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

-Ease of set up. The implementation was very easy and for the most part, we can modify our set up with ease. Nothing requires some gigantic, time consuming or expensive implementation. -Smart actions/ in call SMS. Ujet has some very cool features that allow you to verify identity, send and receive pictures and accept payment information securely, all during a call with the customer. -The people! The team at Ujet is great, they are attentive and listen to feedback very well.

Cons:

The native reporting functionality is still subpar. The team has been great about setting us up with a Looker instance that we use for reporting which is great, but I was expecting a bit more progress on the home grown reporting front by now.

Reasons for switching to UJET

At the time, there were basic functionality such as live service level, custom statuses and call listening missing from the product.

Allyse C.

Verified reviewer

Consumer Services

201-500 employees

Used daily for less than 2 years

Review source

Reviewed September 2020

Great customizable tool

We switched from Zendesk voice to Ujet and there is no comparison, Ujet is a way better tool. The features available for call routing are amazing! There are some small tweaks but nothing that hinders the ability to receive and place calls so overall we love this tool.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The support team is quick to answer any questions or problems you may encounter. The operations management piece is relatively helpful along with the ability to customize pieces of the software for your specific business need.

Cons:

I do wish some bugs were resolved such as any failed call or VM showing from a random agent instead of just whoever the actual vm or failed call was from.

Reasons for switching to UJET

Limited functionality such as the ability for a call to overflow to another queue was unavailable or skewed too much in their reporting.

Scarlet P.

Verified reviewer

Transportation/ Trucking/ Railroad

10000+ employees

Used daily for more than 2 years

Review source

Reviewed August 2024

Ujet, the best app to take calls and chats.

It has been very satisfactory and easy to use UJET, is always very attentive, concerned about their clients, they cares about the service they provide.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ujet is the best software program for companies, which offers a quality service for chat and voice interactions, is super easy to use, adapts to any type of work, boosts your productivity, and helps with resolution time, Where I work, it is the program they have used for more than 10 years and it has never given any type of problem, I recommend it 100%. WE LOVE UJET.

Cons:

Like every platform it has its advantages and disadvantages, what I don't like is that every time I log in I have to enter my password and email and I would like it to be personalized and automatic or shorter.

Danicelis R.

Verified reviewer

Consumer Services

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed August 2024

I truly recommend Ujet!

Ujet resolves almost every problem in my everyday workout.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Its fastness, I use Ujet every day and I really like working with this platform.

Cons:

The unique thing I do not like about Ujet is that it does not have noise suppression.

Jeff S.

Verified reviewer

Outsourcing/ Offshoring

201-500 employees

Used daily for less than 12 months

Review source

Reviewed June 2024

Ujet makes our work life better.

Overall Experience with Ujet was great and hoping for to still use it in the future.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ujet allows us to interact with our guest and host to help them with their concerns.

Cons:

What I like least about Ujet is none so far since it is very effective software to use.

Eleanor D.

Verified reviewer

Telecommunications

10000+ employees

Used daily for less than 2 years

Review source

Reviewed May 2024

My Ujet review as a team leader

ujet is our tool that helped me become what i am today in my job. very easy to use and to teach

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We use it as a tool to call and to receive calls.

Cons:

Sometimes we are experiencing some glitches or bugs that slowers down our service level

Jannice Gwen A.

Verified reviewer

Transportation/ Trucking/ Railroad

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed May 2024

Experience with UJET is excellent as it has a lot of features

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like UJET is because it gives us a way to communicate with our customers in a timely manner and it has feature for calls, chats and emails as well. The UJET tool also is not that hard to follow as it has options that can easily understood by its users

Cons:

None so far, my experience with UJET is great

Showing 1 - 10 of 140 Reviews

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