--- title: "UJET Software Reviews, Demo & Pricing - 2026" description: "Review of UJET Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/telemarketing/ujet-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Call Center Software](https://www.softwareadvice.com/call-center/) / UJET Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/telemarketing/ujet-profile/reviews/)[Alternatives](https://www.softwareadvice.com/telemarketing/ujet-profile/alternatives/) # UJET Review From $80/year Free trial 1 plan Wondering if UJET is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview UJET 4.6 [(140)](https://www.softwareadvice.com/telemarketing/ujet-profile/reviews/) Pricing Starting at $80.00 per year ### About UJET UJET is a cloud-based call center application that integrates with customer relationship management (CRM) solutions. It offers both voice and chat channels for customers to reach their support agents. Users can connect with agents via the application, online and on the phone via interactive voice response (IVR). In-app communications with customers provide key customer and account details to agents before they take calls. The online channel provides on-demand live chat with customer support agents. The IVR feature provides skilled agents and an interactive dashboard. UJET also lets users and customers share photos, videos and screenshots in real time. UJET offers integrations with Salesforce, Zendesk, Desk and Kustomer. Customer support is offered via online chat, a knowledge base and over the phone. Wondering if UJET is right for your organization? Our Call Center Software selection experts can help you in 15 minutes or less. ## UJET User Interface ## Popular UJET Alternatives Main Product UJET 4.6 [(140)](https://www.softwareadvice.com/telemarketing/ujet-profile/reviews/) Ratings Breakdown - 4.78Ease of use - 4.79Value for money - 4.79Customer support - 4.59Functionality Pricing Starting at $80.00 per year Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(1003)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.99Ease of use - 4.16Value for money - 3.97Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [Genesys Cloud CX](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/) 4.3 [(268)](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/reviews/) Ratings Breakdown - 4.37Ease of use - 4.12Value for money - 4.04Customer support - 4.24Functionality Pricing Starting at $75.00 per month Get Price Alternative Product [NiCE CXone](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/) 4.2 [(581)](https://www.softwareadvice.com/crm/incontact-hosted-call-center-software-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.05Value for money - 4.00Customer support - 4.13Functionality Pricing Starting at $110.00 per month Get Price Alternative Product [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.7 [(1788)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Ratings Breakdown - 4.57Ease of use - 4.64Value for money - 4.69Customer support - 4.57Functionality Pricing Starting at $15.00 per month Get Price Alternative Product [Five9](https://www.softwareadvice.com/call-center/five9-profile/) 4.2 [(484)](https://www.softwareadvice.com/call-center/five9-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.02Value for money - 4.32Customer support - 4.11Functionality Pricing Starting at $119.00 per month Get Price ## UJET Pricing and Plans Starting price: $80.00 per year Free Trial Free Version Basic $80.00 per year No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## UJET Features - Popular features found in Call Center Caller ID Call Logging Call Monitoring Call Recording Call Routing Call Scripting Contact Management CRM Dashboard IVR Queue Management Reporting/Analytics - More features of UJET Activity Dashboard Alerts/Escalation API Archiving & Retention Automated Routing Automatic Call Distribution Automatic Outbound Dialer Autoresponders Blended Call Center Call Center Management Call Conferencing Call Transfer Canned Responses Chat/Messaging Communication Management Computer Telephony Integration Customer Experience Management Customer History Customer Segmentation Customizable Branding Feedback Management File Sharing File Transfer Forecasting Geotargeting Inbound Call Center Interaction Tracking Interactive Content Knowledge Base Management Knowledge Management Live Chat Manual Dialer Mobile Access Mobile App Monitoring Multi-Channel Communication Multi-Channel Data Collection Multi-Channel Management Negative Feedback Management On-Demand Communications On-Demand Recording Online Voice Transmission Outbound Call Center Personalization Phone Key Input Proactive Chat Real-Time Chat Real-time Consumer-facing Chat Real-Time Reporting Recording Reporting & Statistics SSL Security Support Ticket Management Survey/Poll Management Surveys & Feedback Text to Speech Transcripts/Chat History Transfers/Routing Voice Customization Voice Mail VoIP VoIP Connection Workforce Management ## UJET Integrations Salesforce Sales Cloud Integration rated undefined from -1 review Kustomer Integration rated undefined from -1 review Zendesk Suite Integration rated undefined from -1 review Observe.AI Integration rated undefined from -1 review Verint Workforce Management Integration rated undefined from -1 review HubSpot CRM Integration rated undefined from -1 review See all 8 integrations ## UJET User Reviews ## UJET customer ratings - Overall rating: 4.6/5 - Total reviews: 140 ### Rating distribution - 5 stars: 94 reviews (67%) - 4 stars: 36 reviews (26%) - 3 stars: 7 reviews (5%) - 2 stars: 2 reviews (1%) - 1 star: 1 reviews (1%) ### Secondary ratings - Ease of use: 4.8/5 - Value for money: 4.8/5 - Customer support: 4.8/5 - Functionality: 4.6/5 --- ### Easy Use - Overall rating: 4/5 - Reviewer: Arizbeth D. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ujet is so easy to use! I love how I can text a customer right then and there during our call. #### Cons I wish there was a feature in which allowed us to send screenshots to customers via text. --- ### Highly suggested tool. - Overall rating: 5/5 - Reviewer: Jonnel O. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My over all experience on this tool was very good #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros On our job we need this kind of tool because we are customer service representative we need to take calls,chat and emails Ujet was very helpful and very easy to use #### Cons I relly like this kind of tool it was very easy to use and i already suggest this on the other company #### Reasons for choosing UJET We need this tool on our job --- ### Poor strategic vision from leadership, broken and unstable product. - Overall rating: 1/5 - Reviewer: Jamie S. - Industry: Consumer Electronics - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered None unfortunately. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 5/5 - Functionality: 2/5 #### Pros Product does not have the depth that modern enterprises require or track record of success. Best fits SMB but cannot support the volume of enterprise which is sad because they've fired all their small biz customers and are marketing to enterprise only. #### Cons The product took a HUGE hit when the founder forced out his head of product/cofounder which ultimately lead to the rest of the design team quitting, leaving no design team left at Uject. The product is lacking full functionality offered readily by it's competitors in the industry because the founder has no relevant domain expertise and cannot agree with other C-levels on where to take the product. They've lost much time on improving the current product by attempting to build shiny new features for large customers who haven't signed contracts yet but deny current customers of features promised to them months ago. Sales team lies to sell product and creates a whirlwind of customers who hate the product all the while the engineering team is unable to fix bugs and improve product stability because they are forced to create impossible features asked for by non-customers. --- ### Easy for our team to hit the most aggressive SLAs I have ever seen - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Exceedingly positive, especially with training new hires who were not here when we rolled it out. Other than the lack of a smartphone app, UJET has been a dream. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Simple to use, and very easy to roll out to the whole team. UJET has been a reliable option that saved us from the pitfalls of our previous provider. Life's great with UJET. #### Cons No app, so you are in essence tied to your desktop/laptop to use it --- ### UJET Call Engine - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Telecommunications - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It has been the right solution to our customer service needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Its very simple to use, and because of this you can save a lot of time training your personnel to use it. #### Cons None at this moment. Its cloud based API allows it to be deployed anywhere as long as you have a computer and an internet connection. #### Reasons for switching to UJET Cloud Based. No need to physically install anything on your servers. --- ### Great support/customer service tool - Overall rating: 4/5 - Reviewer: Carla d. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It allows chatting and talking via phone with customers, in that way to provide customer service or tech support. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Functionality: 4/5 #### Pros Really easy to use, no need to have a lot of resources. It makes simple the way you can communicate with your customers. #### Cons Sometimes can get some errors, it gets unstable more than what you would like. The interface could be better. --- ### Easy to use, easy to set up - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is a very good tool for taking calls via VoIP and agents have provided good feedback overall in regards to its use and also on the features it has. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very user friendly, intuitive and it makes training for the people who are going to be using it, really easy. #### Cons It may be buggy with integrations with other CRMs, like Salesforce. --- ### UJET Is great! - Overall rating: 5/5 - Reviewer: Darius R. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is extremely easy and pleasant to use, and it's always updated #### Cons There are not many things that make it unpleasant. The rare moments it used to crash at the beginning, but they got sorted out. --- ### Great CX tech partners - Overall rating: 5/5 - Reviewer: Hernan G. - Verified reviewer: Yes - Industry: Retail - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered The experience and support their team has offered to us is truly best-in- class. They have been extremely attentive from my first interaction, through onboarding, during any inquiries we've had. I'm really excited about the future with UJET. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros UJET has been a strong partnership for Bark. They have allowed us to not only improve our internal agent experience but also put us in a better position to serve our customers. It is really exciting to be affiliated to a business that is forward thinking, and pushing improvements to offer better mobile omni experiences. #### Cons ________________________________________ --- ### Excellent VoIP - Overall rating: 5/5 - Reviewer: Jullian S. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 5001-10000 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2019 - Review source details: This review was submitted organically. No incentive was offered I was apprehensive about trying UJET initially because I was accustomed to my old VoIP software. With that being said, UJET is way easier to use. I would recommend this software to any company! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The user interface is very intuitive. Transfers in UJET are very easy to perform. A lot of cool features compared to other VoIP software I've used in the past #### Cons I have not encountered anything about UJET that I don't like. Sometimes it seems that the software freezes up and I have to refresh my screen. This could be caused by a variety of different factors though and might not be related to UJET --- Showing 1 - 10 of 140 Reviews [See All Reviews](https://www.softwareadvice.com/telemarketing/ujet-profile/reviews/) ## UJET Popular Comparisons [Genesys Cloud CX vs UJET](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/vs/ujet/)[Sprinklr vs UJET](https://www.softwareadvice.com/customer-support/sprinklr-profile/vs/ujet/) [Compare All Alternatives](https://www.softwareadvice.com/telemarketing/ujet-profile/alternatives/) ## Other Top Recommended Call Center Software [Intermedia Contact Center](https://www.softwareadvice.com/contact-center/intermedia-contact-center-profile/) **4.0** (2) Recently recommended **6** times [Readymode](https://www.softwareadvice.com/product/171343-Readymode/) **4.6** (144) Recently recommended **4** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4090) Recently recommended **3** times [Five9](https://www.softwareadvice.com/call-center/five9-profile/) **4.2** (484) Recently recommended **1** times Stuck Between Options? 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