Lyssna 2026: Benefits, Features & Pricing

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

Wondering if Lyssna is right for your organization?

Our User Experience (UX) Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Lyssna

4.6

(85)

Pricing

Starting at $99.00 per month

About Lyssna

Lyssna (formerly UsabilityHub) is a user research platform that allows you to test digital products with real users and gain insights into their audience. With a suite of powerful tools and features, Lyssna empowers you to optimize your designs and create more engaging, user-friendly experiences.

Lyssna is a complete research platform, offering a broad range of testing features including:

Five second testing - Allows you to quickly test the effectiveness of your landing pages, messaging and designs by showing users a screenshot for just five seconds and then asking them questions about what they saw.

First click testing - Measures how well users can navigate a design by asking them to click on specific elements.
Surveys - Be confident in the decisions you make by collecting user feedback validating your assumptions with your target customers.

Navigation testing - Helps you optimize user flows by asking users to complete specific tasks on a design and tracking their progress.

Prototype testing with Figma - Learn how users navigate your interactive Figma prototypes at every stage of the design process, to discover what to improve before you ship.

Card sorting - Use both open an...

d closed card sorting to discover how to organize and label your content in a way that makes sense to your audience. Tree testing - Use tree testing to assess and refine your information architecture. Understand how users expect to navigate and find the information they are looking for, and why. Preference testing - Understand what your audience prefers by asking participants to choose from multiple options in response to your specific question. Participant recruitment - Lyssna allows you to test with your own users with a customizable recruitment link or access your target audience via their extensive panel. With an average of 30 minute order completion, you can access over 690,000 people across 120+ countries, 55 languages and with 395+ demographics users can target. Interviews - Easily organize, manage, and book participants for moderated studies. Connect multiple calendars, add co-hosts, and integrate Zoom to auto-generate meeting links. Recruit from your own users or the Lyssna Panel, track participants in one place, and store and analyze all feedback. Screeners: Make sure that you’re gathering feedback from participants who meet your specific criteria. Recordings: Record audio, screen, webcam, or a combo of all three to capture users’ think-aloud moments during unmoderated tests. Live website testing: Discover exactly where and why users struggle as they complete key tasks on live websites. Spaces and Wallets: Organize research by team or project while managing budget allocation in one place. The benefits of using Lyssna? Save time and money Identify audience preferences early so you can focus on what’s most likely to succeed. Catch design issues early to avoid costly changes later. Improve user engagement With insights gained from Lyssna, you can make informed decisions and create more engaging, user-friendly experiences. Increase conversion rates Optimize design and messaging based on user feedback to increase conversions and revenue. Enhance team collaboration With Lyssna, your team can easily share feedback and insights, improving communication and collaboration. Return on investment According to a study by Forrester, every $1 invested in UX returns $100—an ROI of 9,900%. Source: "The ROI of UX Research" by Forrester Research, 2016. Lyssna's platform is intuitive and easy to use, allowing teams to focus on gaining insights rather than struggling with complex tools. Lyssna's suite of tools provides fast, actionable feedback that allows teams to quickly iterate and improve their designs. With flexible pricing plans and a pay-as-you-go model for accessing their user panel, Lyssna is a cost-effective way for teams of all sizes to gain valuable user insights.

Lyssna Screenshots

Lyssna Pricing and Plans

Starting price: $99.00 per month

Free Trial

Free Version

Free

$0.00

flat rate, per month

Plan includes:

1 study per month
3 seats included
15 self-recruited test and survey responses
Core methodologies
Interviews
Live chat support
GDPR compliant
Section groups and randomization
Spaces

Starter

$99.00

flat rate, per month

Plan includes:

1 study per month
5 seats included
Unlimited self-recruited test and survey responses.
Everything in the Free plan, plus...
AI follow up questions
CSV Export
Custom Welcome & Thank You Screens
Interview co-hosts
Live website testing
Recordings

Growth

$199.00

flat rate, per month

Plan includes:

3 studies per month
15 seats included
Unlimited self-recruited test and survey responses
Everything in Starter, plus...
AI generated summaries
Custom Variables
Recruitment limits
Role based permissions
Test redirects

Enterprise

Pricing available upon request

Plan includes:

Custom studies per month
Unlimited Seats
Unlimited self-recruited test and survey responses.
Everything in Growth, plus...
Agreements
Closed Spaces
Custom Test Branding
Custom contract terms
Password rules
Priority support

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

Lyssna Features

Popular features found in User Experience (UX)
For Websites
Prototype Creation
Reporting/Analytics
Usability Testing
More features of Lyssna
A/B Testing
Access Controls/Permissions
Alerts/Notifications
Audience Targeting
Behavior Tracking
Categorization/Grouping
Commenting/Notes
Conditional Logic
Conversion Rate Optimization
Customer Experience Management
Customer Segmentation
Customizable Branding
Customizable Fields
Customizable Questions
Customizable Templates
Data Import/Export
Data Visualization
Demographic Data
Drag & Drop
Email Reminders
Face-to-Face
Feedback Management
For Mobile
Geotargeting
Heatmaps
Multi-Channel Distribution
Multi-Language
Panel Management
Performance Metrics
Quantitative Metrics
Question Branching
Real-Time Analytics
Reporting & Statistics
Screen Activity Recording
Search/Filter
Single Sign On
Software Testing Management
Statistical Analysis
Survey Builder
Survey/Poll Management
Surveys & Feedback
Tagging
Third-Party Integrations
Unmoderated Testing
User Management
User Research Analysis
Video recording/Transcriptions
Video Support
Visual Analytics

Lyssna Integrations

Figma

Integration rated 4.8 from 10 reviews

Microsoft Outlook

Microsoft Teams

Google Calendar

Lyssna User Reviews

Overall Rating

4.6

Ratings Breakdown

64%

31%

Secondary Ratings

Ease of Use

4.6

Value for money

4.3

Customer support

4.4

Functionality

4.3

Rohan S.

Verified reviewer

Information Technology and Services

5001-10000 employees

Used weekly for free trial

Reviewed July 2025

Rapid, Reliable UX Insights Without the Research Overhead

Our overall experience has been excellent. Lyssna helped us build a habit of user testing early and often. It’s reduced rework and design churn, while increasing confidence in our UX decisions. We’ve seen measurable improvements in onboarding flow completion rates and have been able to present real user data to stakeholders during reviews. The learning curve is minimal, and the value becomes obvious almost instantly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ability to quickly gather unbiased user feedback without needing to recruit participants manually was a game changer. Lyssna's pre build test like the First Click, Five Second and preference tests, helped our validate within hours. the platform us incredibly easy to use, even for non-researchers and the participant panel targeting options are impressively granular

Cons:

Managing multiple studies becomes cumbersome over time, especially when collaborating across teams. There is no native folder or tagging system to organize test effectively. Also integrations with project management tool like Notion, Asana or Jira are missing this create a manual step when syncing insights with our product roadmap

Ross S.

Verified reviewer

Entertainment

11-50 employees

Used monthly for more than 2 years

Review source

Reviewed October 2024

Fast, easy to use, and requiring very little commitment.

I've been using Lyssna (formerly Usability Hub) for over 2 years. I've consistently been impressed by the speed and quality of responses for the many many different varieties of tests I'm able to setup. The ability to launch and get results for preference tests, first-click tests, or simple design surveys by EOD has been amazing not only in assisting our design team, but it promoting buy-in for research in general.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Easy to use. Very fast - both in regards to study setup and results.

Cons:

Lacks some of the deeper audience filters present in other survey platforms.

Reasons for switching to Lyssna

We used a different platform for card sorts until we found Lyssna had added it in.

Gretchen N.

Verified reviewer

Design

51-200 employees

Used monthly for less than 6 months

Review source

Reviewed January 2025

A Beautiful tool, but hard to leverage in practice

Disappointing. Their customer service is responsive and fantastic, but that doesn't out compete their inflexible product pricing models. Additionally working across locations was painful and if you don't close all of your tabs out between teammates, it's a good chance you will lose all of your work and rebuild the study from scratch.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Loved the research templates and how immersive you can make the prototypes. Setting up the survey was easy!

Cons:

The sneaking price increases, ended up having to use a higher tier to just get additional questions added (Even after paying over $150 for a basic monthly tier, I was still asked to pay more money for a basic set of foundational set of questions). I felt like I was scolded for not paying additional fees to leverage their own internal user testers instead of the ones that we recruited in-app, which is a backwards process.

Reasons for switching to Lyssna

Trying out new options for Usability research

Camila R.

Verified reviewer

Financial Services

5001-10000 employees

Used weekly for less than 12 months

Review source

Reviewed October 2024

A nice tool with a convenient princing model

It's been good. Easy purchase and set up, we have 5 seats and a high use for the design and research team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use and full integration with figma, the pricing model is also very convenient

Cons:

It does not have some types of questions like live usability test

Reasons for choosing Lyssna

It was the cheapest and I got fast response to my questions from the support team

Reasons for switching to Lyssna

Because of the pricing model, they limited the use of the platform by responses and we got the same features with limitless responses in lyssna.

Cat M.

Verified reviewer

Utilities

1001-5000 employees

Used monthly for less than 6 months

Review source

Reviewed February 2025

Nice tool, great customer support, some complaints

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Lyssna has great variety in what types of activities you can organize. It's easy to set something up and the preview works great. The layout is clean and without clutter, allowing you to focus on what you're doing. The price is affordable. Setting up a variation test was easy as well and was a very helpful feature. The customer service is also very helpful and friendly with quick response time.

Cons:

The pricing is a bit confusing, especially when you add in the existence of credits and time limits. When self-recruiting, it felt limiting to have to fit my test in a certain time-limit which was based upon the types of questions I was adding to my test. This seemed overly complicated and had me altering my test (changing or removing questions) simply to fit within whatever time-limit they gave me with the plan I was on. I don't like that I couldn't change the layout or branding of the welcome screen. Additionally, when I add an image to the instructions in the survey, it remains very small with wasted space as a colored background around the edges of it while the expand button does not do anything.

Reasons for switching to Lyssna

Optimal Workshop changed to a subscription model and raised their prices.

Michelle J.

Verified reviewer

Non-Profit Organization Management

11-50 employees

Used monthly for less than 2 years

Review source

Reviewed August 2025

Best testing platform for real-world user feadback

Excellent experience with the platform and the support team - easy to user interface, uninvasive ai integration.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love that the platform finds respondents for you, and all you have to do is set the required demographics. The ai 'summary generation' for open text field questions is a time saver of note!

Cons:

Not knowing which test to use to achieve what outcome/result. It would be great if there was a section to advise you on what test to use, depending on what are trying to achieve or what you would like to know.

Elena T.

Verified reviewer

Marketing and Advertising

Self-Employed

Used weekly for less than 6 months

Review source

Reviewed June 2025

Great tool for fast, budget-friendly content testing

As a content writer, it helped me make more informed content decisions with faster feedback cycles. ’ve been using it since May and it’s become a key part of my UX writing and validation workflow.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Creating and launching research tests or usability studies is very easy. The free version is surprisingly robust, and integration with your own user base is simple.

Cons:

The interface could use some simplification. There are so many options that it can feel overwhelming at first. More structured onboarding or in-app guidance would help during the first few weeks.

Teresa L.

Verified reviewer

Electrical/ Electronic Manufacturing

10000+ employees

Used monthly for more than 2 years

Review source

Reviewed August 2025

Happy with Lyssna for 5y and counting!

We started with UsabilityHub 5 years ago and are still using Lyssna. Love it, perfect for quick experiments during ideation / exploratory phase.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

Super cheap, easy to set up, fast results, large panel. I further like the many tests they have readily available.

Cons:

Key disadvantage is the screener, it's very limited. We cannot add our own questions (e.g., among the following electronic products, select the ones you own and use at least 1x a month). Also: no possibility of adding images to screener.

stephanie m.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used weekly for less than 2 years

Review source

Reviewed June 2025

Easy to use - pricing can be limiting

Great! Easy to use, quick to get responses and recruit. The AI summary makes it really easy to gain insights. I usually copy and paste those into a slide deck, would be really cool to have some kind of artifact like that to share from Lyssna!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Love the AI summary feature! Made my write up so easy and leadership loved it. Would love to see an ability to put it directly into a google slide deck.

Cons:

Pricing on survey structure makes it challenging to execute our campaigns sometimes - we are a startup and cost can be challenging.

Mike H.

Verified reviewer

Marketing and Advertising

51-200 employees

Used weekly for more than 2 years

Review source

Reviewed June 2025

Great for agile user research

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Our go to for quick responses from top level audience feedback. Even at the free acount level, responses are quick, usually good quality and the functionality for building different tests is brilliant - quick survey responses and 5 second testing are our favourites

Cons:

Some UK audiences are quite light, so segments you think would be present based on the screening setup then can't be delivered

Showing 1 - 10 of 85 Reviews

See All Reviews