ClienTrax 2026: Benefits, Features & Pricing

Thank you for the great review Allegra! We really enjoy having you as a long term advocate and customer! As you know, we are always happy to listen to the ideas of our users to help make ClienTrax better! So we are always looking for ways to make the white board, as well as other features, stronger and more useful. As a matter of fact, one of our support team members recently took a call where a practice manager asked if our programmers didn't have anything better to do than to just sit around and make up changes for the software. In truth, we never have time to just "make up" our own changes. We are too busy listening to our users. Updates are built on user requests! everything we do is in keeping with the company goal of trying to provide veterinary hospitals with the best tools for the drudgery part of their work (record keeping) so they have more time for the reason they got into the veterinary business, to help animals.

Replied November 2021

Hello Megan, Thank you for the review! We appreciate that you find the appointments easy to use and understand. We strive to make every part of the program as easy as possible. ClienTrax was, and continues to be, developed through listening to our clients' needs. In our early years, several practice owners asked us to make us so you can only view one client account at a time. This is to help minimize mistakes of making entries on the wrong accounts. Though you cannot view two records of the same type at once, the busy multitasker can definitely view multiple record windows at once. For example, the office manager who is trying to work up an order can check a client account to answer a question for someone else without losing their place in the purchase order. We here at ClienTrax use ClienTrax every day to track our own business. Many of us often have several windows open at once. We hope our clients find this ability as useful as we do.

Replied October 2021

Hello Miranda, Thank you for the great review! We appreciate that you like the way we have designed appointments and medical records. We understand that with over 200 hard coded reports and endless query possibilities, it can be hard to find or remember the best way to get what information. We absolutely expect people to call when they don't know what report to use or where to find it. That is help we can usually provide quickly and easily, so it is nice to have a quick call to break up more involved calls. You are welcome to call any time to ask where to find a report that gives you the info you are looking for.

Replied November 2021

I am sorry you had this experience. I know that all of us here at ClienTrax did our best to help you. I personally took many calls from you during off hours. We sent trainers back to your facility at no additional cost to you. I think the experience would have much better for you overall, if you had not experienced so much staff turnover. In regard to your comment about Omnis. We have found this platform to perform very well for many years. I am not sure what you have based your comment about Omnis not being profitable. You can see by many of our 5 Star Plus reviews, that most users do not have the same experience. Best of luck with your future endeavors!

Replied October 2021

Hello Rebecca, Thanks for the review! You can import images into the Medical Record image tab at the click of button even if you do not have our PACS system. You can attach any image file (radiograph, ultrasound, photos, etc.) to a medical record via the Red buttons on the image tab to insert a single image, a series of images, or a side-by-side comparison. We find the side-by-side excellent for client education, such as before and after photos in patient care. This works great to educate why dental cleanings are important! Even though you can insert images without our Cloud Services Module, we do offer DICOM PACS Integration for managing digital X-Rays, Ultrasound, etc. This provides for being able to order image from ClienTrax, and have then automatically import into the record from which they were ordered. This system includes a DICOM viewer so that all images can be viewed in their native software.

Replied November 2021

Thank you for the great review! Yes, we do provide multiple options to complete certain tasks because we strongly believe it is not our job to tell you how to run your business, but rather help you run your business the way you wish. For example, one way of starting a medical record (from the appointment check in) might be best for wellness clinics, where being able to start a medical record on the fly (such as by simply selecting template in the exam room at the time of the exam) might be best for emergency clinics. Therefore, our support team should be trying to ascertain your work flow, and teach the method that best matches that flow, rather than your staff needing to learn every possible way to accomplish a single task. We try not to restrict your work flow to "our" way of doing things, but rather to be as flexible as is reasonable in a "prepackaged" software to let you run your business YOUR way.

Replied November 2021

Hello Jeff, Thank you for your raving review! We do strive to make ClienTrax simple and easy to use, while still offering a very powerful tool the help our clients serve their patients.

Replied November 2021