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3CX vs GoTo Connect

Updated February 9, 2026

3CX vs GoTo Connect: Which is best for you?

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1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$350.00

per year

Pricing available upon request

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
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Product Screenshot
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Top Rated
  Features
Real-Time Notifications
4.88
Recording
4.71
Transcripts/Chat History
4.67
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Call Recording
4.71
Call Center Management
4.64
Online Voice Transmission
4.60
See All
Integrations
Microsoft Teams
Microsoft Teams
MongoDB
MongoDB
Vtiger CRM
Vtiger CRM
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Google Workspace
Google Workspace
Salesforce Sales Cloud
Salesforce Sales Cloud
Microsoft Azure
Microsoft Azure
See All
Pros / Cons
  • We have 2 locations across USA and Mexico and we were able to connect both sites into one system.
  • The admin permissions options aren't amazing, and isn't convenient to assign access to other ICT staff. Since we have multiple sites and don't want to appear in each team, I need to use my supervisors account which has owner level access.
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  • Another great feature is the outgoing VM message can be typed in and it will create a very high quality computer generated voice to play.
  • They couldn’t even manage to set up my account or activate my service, yet they were lightning-fast to charge my credit card for something I couldn’t use.
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Ease-of-Use
4.4/ 5
4.4/ 5
Value for Money
4.3/ 5
Highest performing feature
in the comparison
4.4/ 5
Customer Support
4.1/ 5
Highest performing feature
in the comparison
4.5/ 5
Functionality
4.4/ 5
Highest performing feature
in the comparison
4.5/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2023
FrontRunners 2025
Advisor
  Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad