CommPeak VoIP Service 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

CommPeak VoIP Service

4.7

(59)

Pricing

Pricing available upon request

About CommPeak VoIP Service

CommPeak’s VoIP service supports global businesses and contact centers that manage high call volumes and need consistent call quality. Combining Tier 1 global routing, flexible cost controls, and detailed performance tracking, CommPeak’s SIP trunking delivers high-quality voice connectivity. CommPeak gives organizations full control of routing, spending, and call activity to ensure strong voice performance in every market.

Why Choose CommPeak’s VoIP
CommPeak’s SIP trunking gives businesses control, visibility, and flexibility to manage call routing, access permissions, and performance across their voice operations. Backed by Tier 1 global connectivity and 10 strategic PoPs, CommPeak’s SIP trunking delivers low latency, high uptime, and strong call quality for high-volume operations.

Optimize Call Routing and Global Reach
CommPeak’s global PoP network delivers high call quality and low latency by routing calls through optimal paths. Businesses can adjust routing to match their calling strategy or rely on CommPeak’s automatic PoP selection for strong call quality across operations.

Control Access and Strengthen Call Security
Contact centers can define who can make calls, when th...

ey can make them, and how outbound numbers are displayed. Caller ID management, authentication options, and call blocking rules give full control over call flow and security. Manage Voice Costs and Support High Call Quality CommPeak includes proactive cost controls alongside competitive rates. Users can cap call rates, receive low-balance notifications, and get payment alerts to avoid overspending or interruptions. Catch Call Issues Before They Affect Performance CommPeak provides visibility into call quality through dashboards, SIP and error logs, and connection monitoring tools. These insights help identify and resolve performance issues early, preventing disruptions that can impact productivity or customer experience. Expand Voice Capacity When You Need It Adding new channels, adjusting routing, or connecting new systems takes only a few steps, allowing businesses to expand capacity as demand grows. The setup adjusts easily to new workloads, preserving call quality and operational control as capacity grows. Secure Communications with Ongoing Support CommPeak protects voice data through encryption and secure authentication, including JWT authentication. Around-the-clock support provides guidance and issue resolution whenever needed. Best For: * Contact centers with international operations * Businesses managing large call volumes and high-demand operations * Companies prioritizing cost visibility and call quality * Organizations seeking scalable, flexible voice capacity Key Features: *PoP Coverage – Choose your routing point based on geography or let CommPeak assign the optimal PoP for each call. *Channel Limits – Adjust concurrent call capacity to match operational demand and manage costs. *Multi-System Compatibility – Use the same SIP trunks across multiple systems and locations. *Localized Call Optimization - Route calls through in-country carriers to improve connection quality and call delivery. *Emergency Call Routing – Support compliant emergency routing at scale without affecting performance. *Call Blocking – Set rules to prevent unauthorized calls and unexpected costs. *Dynamic Caller ID – control how outbound numbers display to improve connection rates and match your strategy. *Competitive Call Rates *Rate Capping – Limit per-minute rates to manage costs. *Low Balance Notifications – Receive alerts before credit depletion to prevent service interruptions. *Audio Balance Alerts *Usage Analytics *SIP Call Analysis – Investigate failed or low-quality calls to pinpoint and resolve performance issues. *Call Detail Records (CDRs) – Review call history with cost, rate, and duration details for tracking usage and spend. *Network Monitor (Pinger) - Continuously test connection quality to detect latency, jitter, or packet loss.

CommPeak VoIP Service Screenshots

CommPeak VoIP Service Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Pricing available upon request

No plan information available

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CommPeak VoIP Service Features

Popular features found in VoIP
Caller ID
Call Monitoring
Call Recording
Call Routing
Computer Telephony Integration
Contact Management
IVR
Mobile Access
SIP Trunking
Voice Mail
More features of CommPeak VoIP Service
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
API
Call Center Management
Call Reporting
CRM
Customizable Reports
Online Voice Transmission
Real-Time Analytics
Real-Time Monitoring
Reporting & Statistics
Third-Party Integrations

CommPeak VoIP Service User Reviews

Overall Rating

4.7

Ratings Breakdown

75%

25%

Secondary Ratings

Ease of Use

4.8

Value for money

4.4

Customer support

4.6

Functionality

4.6

Have you used CommPeak VoIP Service and would like to share your experience with others?

Maximiliano B.

Verified reviewer

Retail

1001-5000 employees

Used daily for less than 2 years

Reviewed April 2023

From Chaos to Clarity: How CommPeak Optimized My Communication Strategy

One of the biggest benefits of using CommPeak has been the contact management system. With a large and growing list of contacts, it can be challenging to keep track of everyone and ensure that I'm communicating with the right people at the right times. But CommPeak's system makes it easy to organize my contacts and see their availability, which has allowed me to be more efficient and effective in my communication strategy.In addition, CommPeak's analytics and reporting features have been invaluable in helping me to optimize my communication strategy. By tracking and analyzing my call data, I've been able to see what's working and what's not, and make changes where necessary. This has resulted in stronger relationships with my clients and colleagues, and has had a positive impact on my business overall.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

I've had a really positive experience with this platform. What I love the most about it is the ease of use. The platform is incredibly intuitive and user-friendly, which makes it a breeze to navigate through. Also, the call quality is really impressive. I've never had any issues with dropped calls or lagging, even when I'm talking to someone on the other side of the world. It's a huge relief to know that I can rely on CommPeak to keep me connected with my clients and colleagues, no matter where they are.In terms of specific functions that I find most helpful, I would say that the analytics and reporting features are top-notch. Being able to track and analyze my call data has been incredibly helpful in optimizing my communication strategy and making sure that I'm meeting my goals. The ability to easily manage my contacts and see their availability is also a huge plus. It's made scheduling meetings and keeping track of important conversations so much easier.

Cons:

One area where I think CommPeak could improve is with its customer support. While the support team is generally helpful and responsive, there have been a couple of instances where I've had to wait longer than I would have liked for a response or resolution to a problem. It would be great if they could improve their response time and ensure that all support requests are handled quickly and efficiently.

Kally M.

Verified reviewer

Hospital & Health Care

51-200 employees

Used daily for less than 2 years

Reviewed November 2023

Reliable and quality voice services at an a fraction of cost we spent before

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Our overall utility cost has reduced significantly

Cons:

I have no dislike on the product, it has been a smooth journey

Reasons for switching to CommPeak VoIP Service

The cost was too high, we needed a cheaper option

abode s.

Verified reviewer

Financial Services

501-1000 employees

Used daily for more than 2 years

Reviewed March 2023

ava

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Sometimes there is something urgent.You feel like you have someone to talk to, but that doesn't always happen!The response of the support, and the flexibility and understanding that we have requested,

Cons:

All kinds of new systems transfer the responsibility more and more to the customer over time,And this allows the customer to spend almost an entire day with Compic's systems and not have time to do other things,And also the matter of recurring issues,Let's say it was fixed today, after a few days, it happens again,

Janne L.

Verified reviewer

Leisure, Travel & Tourism

10000+ employees

Used daily for less than 2 years

Review source

Reviewed May 2025

Controls the sales process

It met the expectations of having an integrated communication system to always keep contacts secure and with helpful tools that facilitate the entire process.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It has a comprehensive set of tools that make sales easier with more empowered management. The VoIP system makes communication more pleasant and precise at any time. It also makes it easier to manage contact with customers, allowing for greater security and personalization in each communication.

Cons:

It is secure and reliable with no connection issues. It has always worked correctly without any problems with effective communication.

Zyra Joy L.

Verified reviewer

Health, Wellness and Fitness

11-50 employees

Used daily for less than 12 months

Reviewed June 2023

Reliable and User Friendly

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The technology provided meets or surpasses call quality criteria, displaying an amazing level of clarity and dependability during contact sessions. The tool's dependability provides constant and flawless communication, which results in better user experiences. Furthermore, the tool provides a variety of customized pricing options, allowing customers to select plans that meet their individual needs and budgetary constraints. Furthermore, the tool's customer service team is well-known for being responsive and helpful. They are proactive in resolving client concerns, challenges, and technological issues, resulting in high user satisfaction. Their rapid aid and support add to a great overall user experience, further cementing the tool's reputation as a dependable and user-centric communication solution.

Cons:

Certain parts of customer service help need to be improved, most notably boosting responsiveness and accountability in interactions with users. It is widely understood that proactive actions must be taken in order to respond to consumer inquiries, complaints, and difficulties in a more timely and responsible manner. The goal is to foster a culture of trust and dependability by actively engaging users and keeping open lines of communication. Customers would obtain the necessary assistance and support in a timely manner, ensuring their requirements are addressed with attentiveness and a sense of responsibility, resulting in a more pleasant and gratifying user experience.

Zhivko S.

Verified reviewer

Health, Wellness and Fitness

2-10 employees

Used weekly for less than 6 months

Reviewed March 2023

CommPeak's low rates are perfect for startups

Easy set up and when I had a problem moving on the support reacted immediately and resolved it quickly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The rates for outbound and inbound calls are unmatched to any other platform I tested.

Cons:

They couldn't provide an Austrian number except for one that costed 70 euro per month. And understanding the pricing models and rates is way too complicated. I actually had to talk to the support to find out the actual rates.

Reasons for choosing CommPeak VoIP Service

Much lower prices for inbound and outbound calls. Much better for small companies.

Manish R.

Verified reviewer

Information Technology and Services

10000+ employees

Used weekly for less than 12 months

Reviewed October 2023

Best Call service proviter

My overall experience is good, I always use CommPeak when I need to contact clients at a low cost.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I use its call facilities which are the best, with very low latency and high quality, I can connect with my clients anywhere in the world at a low cost.The pricing of each call is awesome too, I only have to pay per second basic, and there is no start-up fee to make a call which is very reliable.

Cons:

All the service provided by it is awesome but sometimes there is some technical issue they provide 24*7 support and they resolve issues quickly.

Verified

Reviewer

Information Technology and Services

501-1000 employees

Used daily for less than 2 years

Reviewed November 2023

Premium, fantabulous, and versatile phone system

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's easy to deploy and easy to use for the end-users. It has the flexibility of web app, desktop app and mobile apps. Easy to connect to all electronic devices giving me the ability to have my phone extension on my cell, and go anywhere, making calls to clients from the app.

Cons:

Although I found the voicemail transcript very useful, sometimes the grammar wasn't very clear.

Sarwat Mahdi H.

Verified reviewer

Information Technology and Services

2-10 employees

Used daily for free trial

Reviewed March 2023

A reliable and affordable voice over IP solution

I can highly recommend CommPeak VoIP Service to any business looking for a high-quality VoIP solution. Their services are superb!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Their call quality is excellent, with incredibly clear audio and few interruptions. Furthermore, their customer service is excellent, with experienced and courteous staff available to help with any problems or questions.

Cons:

We have faced some call drops recently. It might because of their server. Hope they will fix it soon.

Jimoh Y.

Verified reviewer

Accounting

51-200 employees

Used daily for less than 6 months

Reviewed November 2023

My review on CommPeak VolP Service

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

My experience with CommPeak VoIP has been defined by its world-class connectivity, ensuring that calls are consistently reliable and of high quality, no matter where I am.

Cons:

Ensuring compatibility with existing systems was a crucial step. This process requires careful consideration for a smooth integration of the VoIP service into our existing infrastructure.

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