eTollFree 2026: Benefits, Features & Pricing

Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee.

How Software Advice ensures transparency

Software Advice lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Users can talk to our advisors for free to receive software recommendations matching their needs. Software providers pay us for sponsored profiles to reach users interested in their products.

How Software Advice verifies reviews

Software Advice carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Independent research methodology

Researchers at Software Advice use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or talk to an advisor, this has no influence on our research or methodology.

Wondering if eTollFree is right for your organization?

Our Call Center Software selection experts can help you in 15 minutes or less.

On this page

Overview
Pricing and Plans
Features
User Reviews

Overview

eTollFree

4.6

(29)

Pricing

Starting at $99.00 per month

About eTollFree

eTollFree Predictive Dialer is an integrated cloud-based call center solution for businesses of all sizes. It works as both outbound and inbound call center software with interactive voice response built in.

The customizable campaign management feature allows businesses to call all phone numbers available for each lead. eTollFree allows agents to view details for calls in a queue. They can then select calls to take from their agent screen. It allows supervisors to monitor the progress of ongoing campaigns and measures key performance indicators for active campaigns or agents.

eTollFree's automatic call distribution system distributes unique contacts to multiple agents to avoid call repetitions. The real-time reporting system of eTollFree enables agents, managers and team leaders to analyze call campaign performance.

Users can set up answering machine detection, send calls to voicemail, provide custom greetings or drop calls. It has a time-clock application to track user work time.

eTollFree Screenshots

eTollFree Pricing and Plans

Starting price: $99.00 per month

Free Trial

Free Version

User Pricing

$130.00

per user, per month

Plan includes:

25 Call Channels Per User
Premium Technical Support

Complete Package

$99.00

flat rate, per month

Plan includes:

Premium Technical Support
Unlimited Call Channels
Unlimited Users

Bring Your Own VOIP

$350.00

flat rate, per month

Plan includes:

250 Call Channels
25 Users
Premium Technical Support

Confused about pricing? We've got you covered.

Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates.

eTollFree Features

Popular features found in Call Center
Caller ID
Call Logging
Call Monitoring
Call Recording
Call Routing
Call Scripting
Contact Management
CRM
Dashboard
IVR
Queue Management
Reporting/Analytics
More features of eTollFree
Alerts/Escalation
Automatic Call Distribution
Blended Call Center
Call Scheduling
Call Transfer
Campaign Management
Campaign Specific Caller ID
Computer Telephony Integration
FCC Compliance
FTC Compliance
Inbound Call Center
Lead Management
List Management
Manual Dialer
Outbound Call Center
Predictive Dialer
Voice Mail

eTollFree User Reviews

Overall Rating

4.6

Ratings Breakdown

79%

10%

Secondary Ratings

Ease of Use

4.2

Value for money

4.6

Customer support

4.1

Functionality

4.3

Rich P.

Verified reviewer

Real Estate

2-10 employees

Used weekly for more than 2 years

Review source

Reviewed September 2018

LNR Properties Review of ETollFree

I haven't had any problems with ETollFree. the number has always worked without any interruptions of service.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The price hands down! it was an extremely affordable way to ensure your business has the most professional appearance, and view.

Cons:

I have had no problems with the software or the service and would recommend them to anyone starting a business and need a large format or appearance.

Vendor Response

We are glad that you enjoy using our service for your business and are happy with our prices. As we strive on providing the best prices for our customers. Thank you for the feedback!

Replied October 2018

AJ H.

Verified reviewer

Hospital & Health Care

2-10 employees

Used daily for more than 2 years

Review source

Reviewed December 2020

Service matters

Our objective was to manage multiple blended lines of business as a service provider ourselves using this technology to support our clients. Without prompt knowledgeable support you end up with downtime,, missing or inoperative call routing, incorrect or improperly performing call greetings, and in a virtual call center environment eny of these flaws can do damage, but combined they can be fatal.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

the software is ROBUST and has all of the features (and more) that you could ask for.

Cons:

You cannot use the features because there are so many that have impacts on so many more that configuration is akin to a labryinth of mythic call center proportions. You end up becoming dependent on support from eTollFree and that is where your fate becomes sealed. To call their ticket taking process support would be to give it too much credit. Someone takes tikcets and they sit around for a while and then you follow back up and they say its done when nothing is done. then you open a new ticket and start the cycle again.

Reasons for choosing eTollFree

Startup costs and overrall pricing

Reasons for switching to eTollFree

Enhanced features

Verified

Reviewer

Biotechnology

Self-Employed

Used weekly for more than 2 years

Review source

Reviewed November 2024

eTollFree is mediocre but we accepted that for the price. When they raised their prices, they refused to refund my account credit.

I've been with eTollFree for over 4 years and I give them one single star for pricing. After they updated their TOS which I disagreed to, they refused to refund my money. You must pre-load your account, and naturally you would load plenty at once for convenience and to limit service charges. However, eTollFree will refuse to refund your money if you loaded it more than 90 days ago. They robbed me. Be very wary of the customer reviews on here, I do not believe most of them can be real after my 4+ year experience.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The 99c pricing for a toll free number was enticing. The call forwarding worked most of the time, and this feature specifically was straightforward to setup and use.

Cons:

Service interruptions, poor customer service, bad UI design, and TOS changes. The fax feature also did not work for more than two years.

Jozef C.

Verified reviewer

Consumer Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed January 2019

Great product for value

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

availability and easy to use is the most important to me.

Cons:

It doesn't have a voip app that comes on the iPhone.

Vendor Response

We appreciate your kind words, Jozef. Thank you for being a valued client. Please contact me to discuss apps that integrate with our eDialer for iphone and android.

Replied January 2019

Verified

Reviewer

Financial Services

51-200 employees

Used daily for more than 2 years

Review source

Reviewed September 2018

Ease of use

Pay only for what you use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Cost is quite low and only pay as you need.

Cons:

Nothing. Very predictable and easy to us.

Vendor Response

Thank you, we are glad that you enjoy using our service.

Replied October 2018

valentino l.

Security and Investigations

2-10 employees

Used daily for less than 12 months

Review source

Reviewed January 2019

Great in theory!

It wonderful to use to project a professional business but don't advertise the number right away until you make sure it works, especially if your from Canada

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The price and options are reason enough to try the service out

Cons:

Not enough information on how to use the system or support. as they once said to me, for the cost of the service they cant afford to help you set the system up.

Vendor Response

Val, Your review shows you're an edialer client using our system however; records show you're only using phone numbers from us while using another service providers VoIP. After testing both lines in Sept 2018, we concluded the 2 issues were with press 1- your phone number rang with no answer, and press 2- the VoIP phone number you used with another provider did not work. The IP address you were using was invalid. We didn't hear back from you. From: eTollFree Support Sent: Tuesday, September 11, 2018 11:26 AM To: hawkeyeview@ Cc: eTollFree Support Subject: Acct 17085 Hi Val, Here is the result of the test calls that we have conducted for the auto attendant. Press 1: - It rings for a long time and when it answers there is silence Press 2: - It is a VOIP connection - We can see that calls are going to this IP and it is the IP is not picking up - It also not a valid IP address Please let us know if you'll need further assistance. eTollfree Support

Replied January 2019

Verified

Reviewer

Internet

2-10 employees

Used weekly for less than 12 months

Review source

Reviewed January 2019

Great VOIP Service For Those Willing To Do Some Configuration

We don't actually use the predictive dialer function, so I can't comment on that.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

We use eTollFree to host a couple of phone numbers that were previously with Nextiva. The process to transfer the numbers was a bit convoluted, which is more due to the carriers than eTollFree. It took a little tweaking to get the physical phones to work with the new service, but since then it has been great. These are low volume numbers, so I don't mind paying for each inbound and outbound minute.

Cons:

Transition of numbers from Nextiva took several weeks, but that was due to the carriers and not any mistakes by eTollFree.

Vendor Response

Thank you for the great feedback! We are always striving to achieve our client's satisfaction! We'll be here if you need us. Thank you for your business.

Replied January 2019

Tarrin D.

Verified reviewer

Luxury Goods & Jewelry

Self-Employed

Used other for more than 2 years

Review source

Reviewed January 2019

Set it and forget it

For the price, this service is good. No complaints

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like that I don't have to do anything but answer the phone

Cons:

It would move if there was a feature to help identify calls coming from this line, like a caller id function

Vendor Response

Hi, Tarrin! We're happy to make your life easier. Good news!!! the caller ID shows in the screen pop-up for calls. Does that earn us our 2 additional stars for a solid 10 out of 10? :) Please contact me if you need additional help.

Replied January 2019

Verified

Reviewer

Outsourcing/ Offshoring

11-50 employees

Used other for less than 2 years

Review source

Reviewed October 2018

Awesome Support Team

I have been provided good service and I have never experienced any issues that were not resolved within the 24 hour time frame.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ease of use and great tech support team.

Cons:

small tech issues, but nothing that they can not resolve

Vendor Response

Thanks for leaving a review about our service. We are thrilled that you find our service easy to use and are happy that you are satisfied with our tech support team. We try our best to solve any issues within a short time frame for all of our customers.

Replied October 2018

kariuki p.

Verified reviewer

Retail

11-50 employees

Used weekly for less than 12 months

Review source

Reviewed January 2019

etollFree

Easy to use , easy to train. Would encourage IT admins to try it

Ratings Breakdown

Ease of use

Functionality

Pros:

I read about this software online when trying to get a call center solution to our organization for SIP technology. Its an easy to use solution at a cost that the ROI is like immediate I have never had any tech issue in implementing this

Cons:

Yet to get an issue with this just wishing them well as they improve this great solution

Vendor Response

Kariuki, we're glad you love us as much as we love you! Thank you for being a great client. We look forward being a part of your continued success.

Replied January 2019

Showing 1 - 10 of 29 Reviews

See All Reviews