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CxEngage

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Overview

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CxEngage 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

CxEngage

4.4

Pricing

Starting at $14.95 per month

About CxEngage

Lifesize is a cloud-based collaboration solution designed to help businesses connect with their workforce and external partners. It offers audio, web and video conferencing capabilities to conduct virtual meetings and make online calls. Key features include video and audio conferencing, single sign-on, video streaming and broadcasting.

Lifesize offers capabilities to conduct both on-demand and planned video meetings. With desktop, web and mobile apps available, users can initiate meetings, invite participants, share meeting links and join sessions from their desktops and mobile devices. It also offers audio dial-in for local numbers across many countries. A centralized business directory enables users to search contacts and rooms to schedule meetings.

Lifesize is available on a per user, per month subscription basis. Users can access the online knowledge base and video tutorials or connect with their tech support team via phone and email.

CxEngage Screenshots

CxEngage Pricing and Plans

Starting price: $14.95 per month

Free Trial

Free Version

Cloud Contact Center - Quick Start

Pricing available upon request

Plan includes:

30 GB Concurrent)
ACD
Administration
Agent Desktop (Skylight)
BYOC
Call Recording
Chat
Digital: Pick 2 (SMS
Email
Facebook Messenger

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Cloud Contact Center - Advanced

Pricing available upon request

Plan includes:

60gb Concurrent- Call Recordings
ACD
Administration
Agent Desktop (Skylight)
BYOC
Call Recording
Chat
Digital)
Digital: Pick 2 (SMS
Email

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Cloud Contact Center – Premium

Pricing available upon request

Plan includes:

80gb Concurrent- Call Recordings
ACD
Administration
Agent Desktop (Skylight)
BYOC
Call Recording
Chat
Complete Digital: (SMS
Digital)
Email

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Plus Meeting Solutions

Pricing available upon request

Plan includes:

1 Hour Per Host Meeting Recordings
Centralized Management Console
Maximum 300 Participants
Microsoft Integrations
Phone and Email Support
Single Sign-on
Unlimited Meeting Duration

Enterprise Meeting Solutions

Pricing available upon request

Plan includes:

1 Hour Per Host Meeting Recordings
Centralized Management Console
Live Streaming
Maximum 500 Participants
Microsoft Integrations
Premium Support
Single Sign-on
Unlimited Meeting Duration
Unlimited Recordings

Organization Meeting Solutions

Pricing available upon request

Plan includes:

1 Hour Per Host Meeting Recordings
Branding and Customizations
Centralized Management Console
Live Streaming
Live Streaming up to 1000
Maximum 500 Participants
Microsoft Integrations
Single Sign-on
Unlimited Meeting Duration
Unlimited Recordings

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CxEngage Features

Popular features found in Call Recording
Activity Dashboard
Automatic Call Distribution
Call Center Management
Call Monitoring
Call Tagging
Call Transcription
Computer Telephony Integration
Event Triggered Actions
File Transfer
Interaction Tracking
IVR
Recording
More features of CxEngage
Access Controls/Permissions
Attendee Management
Audio Calls
Audio/Video Recording
Calendar Management
Calendar Sync
Call Conferencing
Call Recording
Chat/Messaging
Collaboration Tools
Communication Management
Conferencing
Custom Greetings/Messages
Dashboard
Employee Database
File Sharing
HD Audio/Video
Live Chat
Meeting Management
Microsoft Outlook Integration
Mobile Access
Multi-User Collaboration
On-Demand Webcasting
Presentation Streaming
Private Chat
Real-Time Chat
Real-Time Notifications
Reminders
Reporting/Analytics
Reporting & Statistics
Scheduling
Screen Sharing
Search/Filter
Single Sign On
SSL Security
Third-Party Integrations
Two Way Audio & Video
Unified Communications
Video Call Recording
Video Conferencing
Video Streaming

CxEngage Integrations

Slack

CxEngage User Reviews

Overall Rating

4.4

Ratings Breakdown

5

49%

4

40%

3

10%

2

0%

1

1%

Secondary Ratings

Ease of Use

4.3

Value for money

3.7

Customer support

4.1

Functionality

4.2

Tugce K.

Verified reviewer

Telecommunications

5001-10000 employees

Used daily for less than 6 months

Review source

Reviewed February 2020

Good Alternative For Conferencing

4

To describe it general, it is easy to use as well as setup and support. Supports lots of platform which make it flexible . The quality of video and sound acceptable, but sometimes it becomes very hard to understand

Ratings Breakdown

4

Ease of use

4

Value for money

4

Customer support

4

Functionality

Pros:

Easy to use and easy to setup. It has flexibility use almost every platform which has some benefits over other products.

Cons:

It is expensive and video quality sometimes become really awful. Trial is limited so it could have some trial days and after that if all satisfied contract will be extended.

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VR

Verified

Reviewer

Transportation/ Trucking/ Railroad

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed July 2018

In the 2 years of use it really has improved company communication

4

Ratings Breakdown

5

Ease of use

4

Value for money

4

Customer support

4

Functionality

Pros:

What I like most about the software is its ease of use. From the IT professional down to the more IT challenged users this software is easy to navigate, and anyone can use it.

Cons:

In the past the biggest issue we have had with the software is its lack of functionality when there is a software version mismatch from host to participants. We experience both lack of audio or video until software is updated. This may have been resolved with the self updating cloud app though.

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JA

Joe A.

Verified reviewer

Health, Wellness and Fitness

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed April 2021

Still Catching Up

3

We have used Lifesize for Virtual Visits for appointments with our physicians and some meetings. The app is not always user friendly for patients making it difficult to connect. However, you can add in other physicians or providers to a patient visit very easily.

Ratings Breakdown

3

Ease of use

3

Value for money

3

Functionality

Pros:

Lifesize has the ability to add other licensed users to a meeting with ease. you can go to the directory click on a name and "ring" them up. Once they answer they can be easily added to an existing meeting.

Cons:

Software can tend to be "glitchy". Logging on to a meeting can be a challenge at times with no clear explanation. The screen "shakes" and moves at times and background noise can be picked up on the audio.

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JA

Jason A.

Verified reviewer

Law Enforcement

201-500 employees

Used daily for less than 2 years

Review source

Reviewed April 2021

Must need in today’s world

4

We have four community stations so we use this every day for briefing and debriefing. We also regularly hold meetings which is a lifesaver for those who work swing and graveyard shifts.

Ratings Breakdown

5

Ease of use

4

Functionality

Pros:

The life-size equipment itself is relatively easy to use. We are able to speak with officers based out of other stations virtually instead of requiring an in-person meeting.

Cons:

Sometimes it can be difficult to set up zoom or Microsoft teams meets with the life-size equipment. Same goes for Google meets.

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Arthur S.

Verified reviewer

Construction

201-500 employees

Used weekly for less than 2 years

Review source

Reviewed July 2018

My experience is that this is one of the most professional videochats however I think its much 4 us

5

Our meetings are working out of three offices with Lifesize.

Ratings Breakdown

5

Ease of use

3

Value for money

4

Customer support

4

Functionality

Pros:

easy to use, quality is good for video chat, there is a mobile app also so the software is portable.

Cons:

more controls for IT to make adjustments. Cost is another issue the cost of this setup was very expensive.

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Derek E.

Verified reviewer

Marketing and Advertising

51-200 employees

Used weekly for free trial

Review source

Reviewed September 2018

Lifesize and the features they offer has completely changed our collaboration productivity.

4

The new features Lifesize has to offer has turned this software into an incredible collaboration tool that is perfect for our industry.

Ratings Breakdown

5

Ease of use

4

Value for money

4

Customer support

5

Functionality

Pros:

The quality of Lifesize is the first thing that stood out to our team. Seamless video calls have allowed for extremely professional internal and external video calls to clients no matter where they are in the world allowing our company to spend our valuable resources in other ways. Lifesize is changing the way we do business. The new features they offer have separated them from past competitors.

Cons:

The Lifesize plug and play devices were a touch difficult to setup, but have worked flawless since setup.

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Andy B.

Verified reviewer

1001-5000 employees

Used other for less than 12 months

Review source

Reviewed March 2018

It is pretty seamless, call quality can be an issue out of the office

4

convenience

Ratings Breakdown

3

Ease of use

3

Value for money

5

Customer support

4

Functionality

Pros:

the meeting rooms are very nice. Dedicated rooms that are always available makes scheduling calls convenient.

Cons:

The app just doesn't seem to be working well. I always go through the web site to use the software because it is glitchy.

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AD

Andrew D.

Verified reviewer

Banking

201-500 employees

Used weekly for less than 12 months

Review source

Reviewed March 2018

Implementation was rocky but product is solid overall

5

Ratings Breakdown

4

Ease of use

4

Value for money

4

Customer support

5

Functionality

Pros:

We have a rather complex system and the setup is well integrated and intuitive to use. The software can be installed on a computer but a web app and phone app are available for use making it pretty flexible. Administration is simple.

Cons:

Programming the system to get it working for our large board room took much too long. The hardware setup was more than they anticipated, probably because there was no initial evaluation of the room for them to gauge. They had to send people out multiple times to get it working correctly.

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Onur U.

Verified reviewer

Automotive

5001-10000 employees

Used weekly for less than 6 months

Review source

Reviewed April 2020

A good tool for video conferencing

4

Easy to use user interface, quick videocall meeting features are good.

Ratings Breakdown

4

Ease of use

4

Value for money

4

Customer support

4

Functionality

Pros:

User interface is not complicated. You can find what you need quickly. Connection is very easy than other programs.

Cons:

I didn't experience any cons about this tool. Maybe camera options can be extented like zoom in/zoom out functions.

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Brandon C.

Verified reviewer

Information Technology and Services

1001-5000 employees

Used monthly for less than 6 months

Review source

Reviewed April 2021

A hidden gem for video conferencing!

5

The company I work for used Lifesize for interviews. I preferred it over Skype because of the modern UI.

Ratings Breakdown

5

Ease of use

5

Functionality

Pros:

The user interface was modern and clean. This isn't a dated product. It's fast and easy setup meetings and the video quality was great.

Cons:

It's not as popular as Skype so it's not widely used or known. I wish more people used it for video conferencing because the product is well made.

Read More

Showing 1 - 10 of 91 Reviews

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