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CxEngage

Overview

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CxEngage 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

CxEngage

4.4

Pricing

Starting at $14.95 per month

About CxEngage

Lifesize is a cloud-based collaboration solution designed to help businesses connect with their workforce and external partners. It offers audio, web and video conferencing capabilities to conduct virtual meetings and make online calls. Key features include video and audio conferencing, single sign-on, video streaming and broadcasting.

Lifesize offers capabilities to conduct both on-demand and planned video meetings. With desktop, web and mobile apps available, users can initiate meetings, invite participants, share meeting links and join sessions from their desktops and mobile devices. It also offers audio dial-in for local numbers across many countries. A centralized business directory enables users to search contacts and rooms to schedule meetings.

Lifesize is available on a per user, per month subscription basis. Users can access the online knowledge base and video tutorials or connect with their tech support team via phone and email.

CxEngage Screenshots

CxEngage Pricing and Plans

Starting price: $14.95 per month

Free Trial

Free Version

Cloud Contact Center - Quick Start

Pricing available upon request

Plan includes:

30 GB Concurrent)
ACD
Administration
Agent Desktop (Skylight)
BYOC
Call Recording
Chat
Digital: Pick 2 (SMS
Email
Facebook Messenger

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Cloud Contact Center - Advanced

Pricing available upon request

Plan includes:

60gb Concurrent- Call Recordings
ACD
Administration
Agent Desktop (Skylight)
BYOC
Call Recording
Chat
Digital)
Digital: Pick 2 (SMS
Email

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Cloud Contact Center – Premium

Pricing available upon request

Plan includes:

80gb Concurrent- Call Recordings
ACD
Administration
Agent Desktop (Skylight)
BYOC
Call Recording
Chat
Complete Digital: (SMS
Digital)
Email

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Plus Meeting Solutions

Pricing available upon request

Plan includes:

1 Hour Per Host Meeting Recordings
Centralized Management Console
Maximum 300 Participants
Microsoft Integrations
Phone and Email Support
Single Sign-on
Unlimited Meeting Duration

Enterprise Meeting Solutions

Pricing available upon request

Plan includes:

1 Hour Per Host Meeting Recordings
Centralized Management Console
Live Streaming
Maximum 500 Participants
Microsoft Integrations
Premium Support
Single Sign-on
Unlimited Meeting Duration
Unlimited Recordings

Organization Meeting Solutions

Pricing available upon request

Plan includes:

1 Hour Per Host Meeting Recordings
Branding and Customizations
Centralized Management Console
Live Streaming
Live Streaming up to 1000
Maximum 500 Participants
Microsoft Integrations
Single Sign-on
Unlimited Meeting Duration
Unlimited Recordings

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CxEngage Features

Popular features found in Call Recording
Activity Dashboard
Automatic Call Distribution
Call Center Management
Call Monitoring
Call Tagging
Call Transcription
Computer Telephony Integration
Event Triggered Actions
File Transfer
Interaction Tracking
IVR
Recording
More features of CxEngage
Access Controls/Permissions
Attendee Management
Audio Calls
Audio/Video Recording
Calendar Management
Calendar Sync
Call Conferencing
Call Recording
Chat/Messaging
Collaboration Tools
Communication Management
Conferencing
Custom Greetings/Messages
Dashboard
Employee Database
File Sharing
HD Audio/Video
Live Chat
Meeting Management
Microsoft Outlook Integration
Mobile Access
Multi-User Collaboration
On-Demand Webcasting
Presentation Streaming
Private Chat
Real-Time Chat
Real-Time Notifications
Reminders
Reporting/Analytics
Reporting & Statistics
Scheduling
Screen Sharing
Search/Filter
Single Sign On
SSL Security
Third-Party Integrations
Two Way Audio & Video
Unified Communications
Video Call Recording
Video Conferencing
Video Streaming

CxEngage Integrations

Slack

CxEngage User Reviews

Overall Rating

4.4

Ratings Breakdown

5

49%

4

40%

3

10%

2

0%

1

1%

Secondary Ratings

Ease of Use

4.3

Value for money

3.7

Customer support

4.1

Functionality

4.2

Allison H.

Verified reviewer

Computer Software

51-200 employees

Used daily for less than 12 months

Review source

Reviewed March 2025

Great platform for interaction and contact management

5

By centralizing interactions on a single platform, we can provide faster and more personalized service that enhances the customer experience. CxEngage offers advanced analytics tools that allow us to measure our teams' performance, identify trends, and make data-driven decisions.

Ratings Breakdown

5

Ease of use

4

Value for money

5

Customer support

5

Functionality

Pros:

CxEngage enables interaction with customers through various channels, such as phone calls, emails, live chats, social media, and SMS. The platform uses artificial intelligence (AI) and automation to optimize workflows.

Cons:

The platform has no notable drawbacks to mention.

Read More

BS

Bryan S.

Verified reviewer

Hospital & Health Care

1001-5000 employees

Used monthly for more than 2 years

Review source

Reviewed September 2024

LIfesize Web Conferencing

5

Lifesize is good option for basic meeting needs

Ratings Breakdown

5

Ease of use

3

Value for money

5

Customer support

5

Functionality

Pros:

Lifesize is easy to use for standard and simple meetings.

Cons:

Lifesize is less secure than some competitors

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VR

Verified

Reviewer

Information Technology and Services

1001-5000 employees

Used daily for more than 2 years

Review source

Reviewed January 2019

Average video calling software

3

While Lifesize isn't perfect, it meets the majority of needs for video conferencing. It also receives regular updates which notably increase performance and ease-of-use. Overall, a good system.

Ratings Breakdown

3

Ease of use

2

Functionality

Pros:

When it works, it works very well for the basic need of video calling. Person to person calling is very easy and as long as the internet connection is strong, there is little buffering. Picture and audio is clear. Interface on both desktop and mobile are fairly straight forward but you're left with a sense that you could be using the applications much more effectively. If set up for Room Systems, calling into a conference room is straightforward and works pretty well with the Lifesize physical hardware.

Cons:

Managing "Meetings" (meeting rooms) can be a through the interface. If not actively managed, Meetings can quickly pile up and you're left with a list of dozens or hundreds of inactive rooms that will not be deleted. This creates clutter and forces the need to actively manage it. Meetings are also identified by both the name as well as an ID. Problem is you can't search by the ID to find the room, although that is often what is referenced by users trying to call in or if they were invited via email. The hardware, while mostly good, suffers from a slow interface and an extremely long reboot time. If a problem is occurring and a reboot of the device is needed, count on spending 3-5 minutes waiting for it to initialize.

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Travis B.

Verified reviewer

Industrial Automation

51-200 employees

Used weekly for more than 2 years

Review source

Reviewed July 2018

Overall, Lifesize provides a robust, high-quality enterprise video conferencing experience.

4

Ratings Breakdown

4

Ease of use

4

Value for money

5

Customer support

4

Functionality

Pros:

Lifesize does a great job integrating video from just about every platform imaginable, including Windows, Android, iOS and MacOS, dedicated hardware, and browser-based access. Lifesize also provides a better video conferencing experience than some of its competitors by having a people-first approach by better utilizing and maximizing available screen real estate, regardless of what kind of device you are calling in from. The video quality from Lifesize systems is generally higher-quality and more stable than offerings such as Skype, assuming you have a decent connection.

Cons:

The Windows client taxes even well-power laptops, especially when the user is presenting content, leading to poor performance of the app from time to time. It would also be nice to see the chat functionality gain some maturity in terms of feature set, such as support for rich text, images, etc. If the chat functionality was stronger, we wouldn't need to use Slack in addition to Lifesize. Similarly, we have recently started using the streaming functionality in Lifesize for hosting webinars with customers. While it is a nice value-add and is super affordable for what you get, it again lacks some functionality and polish compared to more mature options.

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Miguel D.

Verified reviewer

Used daily for more than 2 years

Review source

Reviewed July 2018

Great hardware and a simple UI

5

We managed to have meetings right away without hesitation , this give us tremendus abilities to adapt our business to make changes on the fly and keeps all the team on the same page.

Ratings Breakdown

5

Ease of use

5

Value for money

5

Customer support

4

Functionality

Pros:

These are very simple to use, anyone can just sit in front of a codec and make a video call with just a couple of touch on the touch screen and there you go on an active call with any peer

Cons:

they are quite expensive hardware, but they worth it, as they are very robust. we have already purchased 7 codecs from models icon 400 and 600 units witch by the way they have the option to have 2 screens at the time.

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TJ

Tiffany J.

Verified reviewer

Entertainment

201-500 employees

Used weekly for less than 12 months

Review source

Reviewed July 2020

Glitches

3

It would be great if it did not pause so often.

Ratings Breakdown

4

Ease of use

3

Functionality

Pros:

The company that I work for currently uses Lifesize, it is easy to use but there tends to be a ton a glitches which is not great.

Cons:

The program freezes often and that has caused an issue with many group calls, that is the major drawback with using it.

Reasons for switching to CxEngage

The company made a decision to switch for security reasons.

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Dave K.

Verified reviewer

Law Practice

51-200 employees

Used weekly for more than 2 years

Review source

Reviewed July 2018

Life size Video Conference

4

We hold weekly internal meetings and the eas of use allows any of our user base to setup and join a meeting

Ratings Breakdown

5

Ease of use

4

Value for money

4

Customer support

4

Functionality

Pros:

Easy to use. Available on multiple platforms and mobile devices. Easy to setup meeting rooms. Can invite remote users, alll they need is a browser and a camera if they want to send video

Cons:

No recording included by default. The system doesn't come with the ability to record your video conferencing. This feature is extra. I would like to see this included in the basic package

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Camila L.

Verified reviewer

51-200 employees

Used weekly for less than 2 years

Review source

Reviewed March 2018

Decent tool when it works, good for product demos and conf calls

4

Ratings Breakdown

3

Ease of use

3

Value for money

3

Customer support

4

Functionality

Pros:

Audio and video quality is great, there are no delays or drop offs. Ability to access it from the browser/web app is a bonus.

Cons:

It's a bit painful to get it to work sometimes. Even using the browser version, I've had heaps of issues with logging in, it won't accept my login or password, I'd have to reset it many times and it still wouldn't work. This has happened at least 10 times in the past few months. I have had to reschedule meetings because I wasn't able to get it resolved in time through the support team.

Read More

Ryan S.

Verified reviewer

Food & Beverages

51-200 employees

Used weekly for less than 2 years

Review source

Reviewed September 2018

Powerful but Not Easiest to Use

4

Lifesize makes setting up meetings between colleagues *and* customers very simple. There's a little bit of a learning curve in using it, but once you are past it, the strengths far outweigh any shortcomings.

Ratings Breakdown

3

Ease of use

5

Functionality

Pros:

Love the one-button "Join a Meeting" functionality of the Lifesize base unit, screen-sharing is fast and simple, scheduling meetings is done in a snap.

Cons:

Customers frequently complain about the screen-share video quality as well as the size of the initial Lifesize download.

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Michael C.

Verified reviewer

Internet

501-1000 employees

Used weekly for more than 2 years

Review source

Reviewed November 2018

Easy to use!

4

Ratings Breakdown

4

Ease of use

4

Functionality

Pros:

Easy to use interface Great Mac and mobile clients Good integration with various hardware A/V options, great for conference room setups.

Cons:

It can be a bit resource intensive at times, but otherwise no problems.

Read More

Showing 1 - 10 of 91 Reviews

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