Ricochet360 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Ricochet360

4.8

(82)

Pricing

Starting at $24.00 per month

About Ricochet360

Ricochet360 is a cloud-based, integrated call center, customer relationship management and marketing automation solution. Designed for small to large businesses, it comes with a progressive dialer for users to automate processes such as engaging with prospects via emails or texts, recording calls, optimizing contact rates and more.

Features of Ricochet360 include lead management, call analytics, skills-based calling queues, email messaging drip automation, gamification, scripting and more. The customer relationship management module allows marketers to automatically capture, track and distribute leads among sales representatives based on skills, availability, and pooling.

Additionally, it provides a cloud phone system for users to facilitate click-to-call conversions, call transfers, performance tracking, among other processes. Ricochet360 lets businesses run custom and targeted call campaigns per specific lead types, improving sales funnels. Pricing is available on monthly subscriptions and support is extended via phone, email and other online measures.

Ricochet360 Screenshots

Ricochet360 Pricing and Plans

Starting price: $24.00 per month

Free Trial

Free Version

SHUTTLE

$24.00

per user, per month

Plan includes:

CRM & Phone

CRUISER

$42.00

per user, per month

Plan includes:

CRM, Phone & SMS
Telephony
CRM/LMS
Reporting
Storage
Support

BOOSTER

$102.00

per user, per month

Plan includes:

CRM, Phone, Dialer & SMS
SMS (Texting)
Emailing
Marketing Automation

EXPLORER

$150.00

per user, per month

Plan includes:

CRM, Phone, Dialer, SMS & Marketing Automation
Integrations

GALAXY

$198.00

per user, per month

No plan information available

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Ricochet360 Features

Popular features found in Insurance CRM
For Insurance Industry
Lead Management
Quotes/Estimates
Sales Pipeline Management
More features of Ricochet360
Activity Dashboard
Alerts/Escalation
Alerts/Notifications
Answering Machine Detection
API
Auto-Dialer
Automated Routing
Automatic Call Distribution
Automatic Outbound Dialer
Blended Call Center
Calendar/Reminder System
Callback Scheduling
Call Center Management
Call Disposition
Caller ID
Caller Profiles
Call List Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scheduling
Call Scripting
Call Tagging
Call Tracking
Call Tracking Metrics
Call Transfer
Campaign Management
Campaign Specific Caller ID
Channel Management
Compliance Management
Computer Telephony Integration
Contact Management
Content Management
Conversion Tracking
CRM
Customer Database
Customizable Reports
Dashboard
Data Import/Export
Data Management
Data Security
Document Storage
Drip Campaigns
Dynamic Content
Email Management
Email Marketing
FCC Compliance
Field Sales Management
For Sales Teams/Organizations
FTC Compliance
Gamification
Inbound Call Center
Interaction Tracking
Internal Chat Integration
IVR
Keyword Tracking
Lead Capture
Lead Distribution
Lead Generation
Lead Nurturing
Lead Qualification
Lead Segmentation
List Management
Live Chat
Manual Dialer
Marketing Automation
Mobile Access
Multi-Channel Communication
Multi-Channel Marketing
Opportunity Management
Outbound Call Center
Performance Management
Performance Metrics
Pipeline Management
Predictive Dialer
Progressive Dialer
Prospecting Tools
Queue Management
Referral Tracking
Reporting/Analytics
Reporting & Statistics
ROI Tracking
Sales Activity Management
Sales Reports
Search/Filter
Segmentation
SMS Marketing
Social Marketing
Social Media Integration
Source Tracking
Task Management
Template Management
Territory Management
Text to Speech
Third-Party Integrations
Voice Mail
VoIP Connection
Web-based Deployment
Workflow Management

Ricochet360 Integrations

Salesforce Marketing Cloud

SendGrid

Velocify

WordPress

Constant Contact

Mailchimp

See all 11 integrations

Ricochet360 User Reviews

Overall Rating

4.8

Ratings Breakdown

89%

Secondary Ratings

Ease of Use

4.7

Value for money

4.8

Customer support

4.8

Functionality

4.7

Nik K.

Verified reviewer

Insurance

2-10 employees

Used daily for less than 6 months

Review source

Reviewed June 2020

Robust Software with a learning curve

Overall, Ricochet is the top of it's class compared to other dialers.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ricochet is a wonderful piece of software for telemarketing. It allows the user to have a CRM, dialer, marketing automation and a VOIP system all within one ecosystem.

Cons:

There is a learning curve associated with the software. However, like anything else the more time you spend using it, the easier it becomes.

Amanda C.

Verified reviewer

Insurance

11-50 employees

Used daily for less than 6 months

Review source

Reviewed April 2025

In my humble opinion...

So far, it's been a really nice experience. The support is my favorite part as well as the way the system has our agents reaching out to our prospects.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I really like how easy it is to get support when we're just starting to use the system. We've not had ANY tech issues, just process questions. Everyone has been so patient with our team. They not only answer our questions, but show us other tips that can help make our team efficient. Shout out to [sensitive content hidden]. Both were super helpful each time. Thanks so much guys!!

Cons:

The interoffice chat has a lot of features that I miss from other platforms. It's not easy to find group chats. We can't react to messages (likes, hearts, thumbs up, etc). There aren't GIFs (our agency likes to have fun). It would also be neat if we could video chat within the office or go to little breakout rooms within the team. We have that with another platform, but I really like how Ricochet's goal is to be an all in one solution.

Reasons for switching to Ricochet360

We wanted an auto-dialer and a system that gave our agents the ability to just dial and not organize the leads. The automatic follow up and auto-dialer was what helped us make the decision to switch.

Verified

Reviewer

Banking

51-200 employees

Used daily for less than 12 months

Review source

Reviewed May 2022

Ricochet 360 review

We no longer use this service. we were using it in a mortgage call center to manage leads and auto dial them as they came into our system. we ended up switching to five9 and incorporating with salesforce.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Software was overall pretty simple to use, and did the job in terms of auto-dialer systems and updating with leads as they are uploaded in real time.

Cons:

Software interface seemed pretty dated and a little clunkly in appearance, it wasn't a very intuitive system sometimes and just felt like a 2nd tier phone system.

Daniel S.

Verified reviewer

Financial Services

11-50 employees

Used daily for less than 6 months

Review source

Reviewed April 2025

Chief Dev Officer

Was great first demo and 101 call was very straight forward. [sensitive content hidden] was amazing and took her time to make sure I understood the content.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ease of use and the visual is not crowded

Cons:

Does not seem to have the ability to forward calls to my cell phone for returned calls (like when I am on Lunch or out of office, after hours etc)

Reasons for choosing Ricochet360

price and ease of use. How to demo quite a few

Reasons for switching to Ricochet360

Too many clicks and was visually busy. I like the tasks clear and efficient.

Gionina P.

Verified reviewer

Insurance

2-10 employees

Used daily for less than 6 months

Review source

Reviewed April 2025

A Smooth Transition

Training with [sensitive content hidden] A. was very smooth & relaxing actually. [sensitive content hidden] was very thorough. Excited to get started!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

EASE OF USE compared to the platform we are currently utilizing.

Cons:

Not certain yet if there will be any, the automatic saving feature may be a con, we'll see.

Reasons for switching to Ricochet360

I wasn't the buyer so I'm not sure. I imagine to make sales tracking easier for our team.

Rocky H.

Verified reviewer

Insurance

2-10 employees

Used daily for less than 6 months

Review source

Reviewed February 2025

Training review

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Just took some new employee training with [sensitive content hidden]. Very knowledgeable and thorough. Took the time to answer my questions and found answers to questions he didn't know himself. Good work [sensitive content hidden]. I am feeling comfortable moving forward and look to put up big numbers with Ricochet's help!

Cons:

Not applicable. I'll come back if I feel the need to complain.

Reasons for switching to Ricochet360

Ease of use and functionality far exceed ALM.

Mia V.

Verified reviewer

Insurance

2-10 employees

Used daily for less than 6 months

Review source

Reviewed April 2025

Amazing Service team!

Very smooth program easy to track leads! Great customer support!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

[sensitive content hidden] - Very sweet and helpful! She was able to assist me with my call issue!

Cons:

No cons!

Reasons for switching to Ricochet360

better quality in the website, alot easier to use thank you ricochet!

Verified

Reviewer

Health, Wellness and Fitness

51-200 employees

Used daily for free trial

Review source

Reviewed May 2025

“Ricochet360: Powerful Automation Wrapped in a User-Friendly Package”

Overall, my experience with Ricochet360 has been positive. It’s been a real game-changer for managing leads efficiently. Sure, there were challenges with setup at first, but once I got past that, it improved my workflow significantly. Their customer support has been pretty responsive too, which is always a plus.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

One of the standout features for me is the lead management system. It really streamlines the process and saves a ton of time, especially with its automation capabilities. Plus, the interface is pretty intuitive, which makes it easy to navigate even if you're not a tech wizard.

Cons:

I found the initial setup to be a tad complex. There were moments where I felt like I needed an extra hand to get everything running smoothly. Also, the pricing is a bit on the higher side, which might be something to consider depending on your budget.

Devery P.

Verified reviewer

Insurance

11-50 employees

Used daily for more than 2 years

Review source

Reviewed September 2025

I'm sorry I waited so long to sign up with Ricochet.

Super well designed and managed company and product. Their employees are easy to work with and are always eager to help me optimize for our situation.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Besides the core service of providing best in class dialer optimization services, I appreciate the ancillary products I can utilize like Spam Guru Pro. Also, they have terrifically useful and helpful subject matter experts that efficiently help me optimize the product for our needs and capabilities. In particular, Kristi, Halima and Vanessa standout for their knowledge and effectiveness.

Cons:

Truthfully not that much. They have the people in place to help me with any issue that pops up. My deficiencies are my own.

Jessica F.

Verified reviewer

Insurance

2-10 employees

Used daily for less than 2 years

Review source

Reviewed June 2025

Quick solution and friendly interaction

I was struggling to get into a chat room to help with my mic issues and [sensitive content hidden] got on with her camera and mic on only after I turned mine on which showed she was being attentive to my comfort level. She had a great personality and was a breath of fresh air during tech issues and solved the issue quickly.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

[sensitive content hidden] was super friendly, knowledgeable and provided a comforting tone while helping me with my technical issues. I appreciated that there was zero frustration from her even though I forgot to update my chrome before calling.

Cons:

Getting into a waiting room was confusing at first because the chat was disabled but once I got into a room with [sensitive content hidden] her friendly tone made me feel much better

Showing 1 - 10 of 82 Reviews

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