Ricochet360 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Ricochet360

4.8

(82)

Pricing

Starting at $24.00 per month

About Ricochet360

Ricochet360 is a cloud-based, integrated call center, customer relationship management and marketing automation solution. Designed for small to large businesses, it comes with a progressive dialer for users to automate processes such as engaging with prospects via emails or texts, recording calls, optimizing contact rates and more.

Features of Ricochet360 include lead management, call analytics, skills-based calling queues, email messaging drip automation, gamification, scripting and more. The customer relationship management module allows marketers to automatically capture, track and distribute leads among sales representatives based on skills, availability, and pooling.

Additionally, it provides a cloud phone system for users to facilitate click-to-call conversions, call transfers, performance tracking, among other processes. Ricochet360 lets businesses run custom and targeted call campaigns per specific lead types, improving sales funnels. Pricing is available on monthly subscriptions and support is extended via phone, email and other online measures.

Ricochet360 Screenshots

Ricochet360 Pricing and Plans

Starting price: $24.00 per month

Free Trial

Free Version

SHUTTLE

$24.00

per user, per month

Plan includes:

CRM & Phone

CRUISER

$42.00

per user, per month

Plan includes:

CRM, Phone & SMS
Telephony
CRM/LMS
Reporting
Storage
Support

BOOSTER

$102.00

per user, per month

Plan includes:

CRM, Phone, Dialer & SMS
SMS (Texting)
Emailing
Marketing Automation

EXPLORER

$150.00

per user, per month

Plan includes:

CRM, Phone, Dialer, SMS & Marketing Automation
Integrations

GALAXY

$198.00

per user, per month

No plan information available

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Ricochet360 Features

Popular features found in Insurance CRM
For Insurance Industry
Lead Management
Quotes/Estimates
Sales Pipeline Management
More features of Ricochet360
Activity Dashboard
Alerts/Escalation
Alerts/Notifications
Answering Machine Detection
API
Auto-Dialer
Automated Routing
Automatic Call Distribution
Automatic Outbound Dialer
Blended Call Center
Calendar/Reminder System
Callback Scheduling
Call Center Management
Call Disposition
Caller ID
Caller Profiles
Call List Management
Call Logging
Call Monitoring
Call Recording
Call Reporting
Call Routing
Call Scheduling
Call Scripting
Call Tagging
Call Tracking
Call Tracking Metrics
Call Transfer
Campaign Management
Campaign Specific Caller ID
Channel Management
Compliance Management
Computer Telephony Integration
Contact Management
Content Management
Conversion Tracking
CRM
Customer Database
Customizable Reports
Dashboard
Data Import/Export
Data Management
Data Security
Document Storage
Drip Campaigns
Dynamic Content
Email Management
Email Marketing
FCC Compliance
Field Sales Management
For Sales Teams/Organizations
FTC Compliance
Gamification
Inbound Call Center
Interaction Tracking
Internal Chat Integration
IVR
Keyword Tracking
Lead Capture
Lead Distribution
Lead Generation
Lead Nurturing
Lead Qualification
Lead Segmentation
List Management
Live Chat
Manual Dialer
Marketing Automation
Mobile Access
Multi-Channel Communication
Multi-Channel Marketing
Opportunity Management
Outbound Call Center
Performance Management
Performance Metrics
Pipeline Management
Predictive Dialer
Progressive Dialer
Prospecting Tools
Queue Management
Referral Tracking
Reporting/Analytics
Reporting & Statistics
ROI Tracking
Sales Activity Management
Sales Reports
Search/Filter
Segmentation
SMS Marketing
Social Marketing
Social Media Integration
Source Tracking
Task Management
Template Management
Territory Management
Text to Speech
Third-Party Integrations
Voice Mail
VoIP Connection
Web-based Deployment
Workflow Management

Ricochet360 Integrations

Salesforce Marketing Cloud

SendGrid

Velocify

WordPress

Constant Contact

Mailchimp

See all 11 integrations

Ricochet360 User Reviews

Overall Rating

4.8

Ratings Breakdown

89%

Secondary Ratings

Ease of Use

4.7

Value for money

4.8

Customer support

4.8

Functionality

4.7

Gage H.

Verified reviewer

Insurance

2-10 employees

Used daily for less than 6 months

Review source

Reviewed October 2022

Richochet Farmers Review

Its been great. We can track sales, and the auto-dialer is a dream. No more producers looking through lists finding "the best lead". You just go online and thats it, they wait for someone to be on the phone.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software has helped me track my leads and sales when others offered cannot.

Cons:

you cannot customize much, unless you want to pay a consultation fee. I am happy to help and refer you to someone who can assist and implement quickly!!

Reasons for switching to Ricochet360

CRM and Call Center Functionality

Verified

Reviewer

Information Technology and Services

11-50 employees

Used daily for less than 6 months

Review source

Reviewed February 2020

Best Automation Tool

Increased call time by 200% and outbounds dials by 250%. Incredibly efficient, easy to learn, and a valuable asset to the company.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Automates processes. Easy to roll out. Maximizes callers' efforts.

Cons:

The software works perfectly. At this time everything is exceeding our expectations.

Reasons for switching to Ricochet360

Not quick enough. Not enough Admin controls.

Steve J.

Verified reviewer

Insurance

11-50 employees

Used daily for less than 6 months

Review source

Reviewed April 2022

Read contract

Not good at all, have much better at a lower price.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Nothing at was good, read the contract. Save your time.

Cons:

Everything, the training is no good, and the support is bad.

Michael F.

Verified reviewer

Marketing and Advertising

2-10 employees

Used daily for more than 2 years

Review source

Reviewed May 2025

Great product, great support team

[sensitive content hidden] helped me recently with my troubleshooting and support queries. They were very friendly and helped me with my problems whenever they arise. The whole team is great, but I want to give a shout-out to [sensitive content hidden] for their recent help!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is very easy to use, and has lots of features that make it easy to follow-up with clients. You can even assign other team members tasks.

Cons:

I wish it wouldn't run out of leads in my dialer. Eventually, it runs out of leads to dial and they have to be restocked with more. I am not the admin so I have to wait for my team to get it done for me. It still works for manual dials, so I can still make outbound calls.

Donn S.

Verified reviewer

Insurance

11-50 employees

Used daily for less than 6 months

Review source

Reviewed April 2025

Great support from Werner - love the Zoom session access!

Just launched in March. Very positive so far. Still getting familiar with established protocols and such.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Used the Zoom support today to address some issues that were happening within our agency. [sensitive content hidden] did a great job of patiently walking thru our issues and addressing them one by one. Took the time to explain & respond to numerous questions and we were able to come up with proactive fixes as a result. Turned a big frustration (almost all due to operator error) into a very positive experience

Cons:

Sales team performance tracking & reporting could be beefed up. Looking forward to call recording & AI coaching tools.

Rachid K.

Verified reviewer

Banking

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed April 2025

Ricochet360 Review

For a good success of your business, Ricochet360 is the best solution given the features it provides such as CRM.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The best feature on Ricochet360 is its automation such as texts,call tracking and social media tools.

Cons:

Ricochet360 is an easy to use software with a good Marketing Management with 360 degree vision.

Judy H.

Verified reviewer

Apparel & Fashion

Self-Employed

Used daily for free trial

Review source

Reviewed May 2025

Handmade Jewelry

Overall experience was very wonderful I would recommend it to anyone

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Everything was very easy to understand and use the step by step was easy

Cons:

The customer support was very slow at getting back in touch.

Andi H.

Verified reviewer

Insurance

2-10 employees

Used daily for less than 6 months

Review source

Reviewed April 2025

Great customer service!

Great customer service and training. I can always get a hold of someone to help!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

seems like an intuitive system. The customer support and training are great!

Cons:

Learning how to navigate something new is always hard at first.

ESTHER H.

Verified reviewer

Insurance

2-10 employees

Used daily for free trial

Review source

Reviewed May 2025

Great Quality Service

Pablo A. was very helpful and answered all our questions went over all the information to get us started quoting and was supper energetic and fun to speak with!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Program has a lot of helpful futures and where very easy to work with! Enjoy all the tabs that allow us to be detailed in notes as well as logging our calls per day future.

Cons:

No complains as of now, excited to start quoting. Only bad thing is that other vendors get same information as us which can lower our chances of getting sale if they offer lower price.

Nicole I.

Verified reviewer

Construction

11-50 employees

Used monthly for less than 12 months

Review source

Reviewed May 2025

Customer service is above the rest.