Convoso vs uContact: Which is best for you?

I liked the powerful dialer, real-time reporting, and how it boosted agent productivity and contact rates.

There is a knowledge base but it does not answer every question and when you call in for help, they won't make the changes for you even though they are familiar with their system; they make you painstakingly figure out how to configure it taking hours from your work day.

Its system makes call management smooth and well-organized, improving our team's efficiency and ensuring fast service.

The only downside is with the calls; sometimes after a period of time, we have to wait before making more calls, but after that, there’s no problem.