Convoso vs VICIdial: Which is best for you?

I liked the powerful dialer, real-time reporting, and how it boosted agent productivity and contact rates.

There is a knowledge base but it does not answer every question and when you call in for help, they won't make the changes for you even though they are familiar with their system; they make you painstakingly figure out how to configure it taking hours from your work day.

It is a simple yet powerful platform that will be an effective tool for inbound and outbound dialing in your call center.

I might sound a bit harsh but no mobile app?