ServicePilot 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

ServicePilot

4.4

(7)

Pricing

Starting at $435.00 per month

About ServicePilot

ServicePilot is a high-performance IT monitoring system supporting highly detailed observability of critical applications, surveillance of thousands of devices, and analysis of millions of events. Combining real-time and historical metrics, traces, and logs for each technological stack (ITIM, NPM, APM, DEM, SIEM), ServicePilot helps troubleshoot IT issues before they impact your business.

ServicePilot Screenshots

ServicePilot Pricing and Plans

Starting price: $435.00 per month

Free Trial

Free Version

Basic

$435.00

usage based, per month

No plan information available

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ServicePilot Features

Popular features found in Database Monitoring
Alerts/Notifications
Anomaly Detection
Historical Trend Analysis
Prioritization
More features of ServicePilot
Activity Dashboard
AI/Machine Learning
Alerts/Escalation
Analytics
API
Availability Testing
Bandwidth Monitoring
Capacity Management
Capacity Planning
Charting
Cloud Backup
Collaboration Tools
Continuous Monitoring
Correlation Analysis
CPU Monitoring
Customizable Dashboard
Customizable Reports
Dashboard
Dashboard Creation
Data Aggregation
Data Analysis Tools
Data Import/Export
Data Visualization
Diagnostic Tools
Drag & Drop
Email Alerts
Email Monitoring
Endpoint Management
Event Analysis
Event Logs
Event Tracking
FTP Monitoring
Incident Management
Incident Reporting
Indexing
IT Monitoring
IT Reporting
KPI Monitoring
Log Analysis
Log Collection
Log Management
Mail Server Monitoring
Maintenance Scheduling
Monitoring
Network Analysis
Network Monitoring
Network Provisioning
Network Resource Management
Performance Analysis
Performance Management
Performance Metrics
Performance Monitoring
Predictive Analytics
Real-time Alerts
Real-Time Analytics
Real-Time Data
Real-Time Monitoring
Real-Time Notifications
Real-Time Reporting
Real-Time Updates
Reporting/Analytics
Reporting & Statistics
Resource Management
Root Cause Analysis
Search/Filter
Server Logs
Server Monitoring
Service Level Agreement (SLA) Management
Simple Network Management Protocol (SNMP)
Summary Reports
Threshold Alerts
Transaction Monitoring
Trend Analysis
Troubleshooting
Troubleshooting Reports
Uptime Reporting
Virtual Machine Monitoring
Visitor Tracking
Visual Analytics
Website Analytics
Widgets

ServicePilot Integrations

Webhook Relay

Nimble

Riak

Joomla

WordPress

Trellix Endpoint Security

See all 53 integrations

ServicePilot User Reviews

Overall Rating

4.4

Ratings Breakdown

43%

57%

Secondary Ratings

Ease of Use

4.4

Value for money

4.0

Customer support

5.0

Functionality

4.6

Have you used ServicePilot and would like to share your experience with others?

Aiden A.

Verified reviewer

Computer Software

11-50 employees

Used monthly for less than 12 months

Review source

Reviewed December 2024

A Versatile Solution for Streamlined Service Management

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Service Pilot has a comprehensive feature list that contains everything you could need in a service management tool. I have used it briefly in preparation for a personal project, and used it as a user.

Cons:

There seems to be fairly limited integration features as well as a complex initial setup process that may make some users stray away.

Jolivet F.

Verified reviewer

Insurance

201-500 employees

Used daily for more than 2 years

Review source

Reviewed June 2021

Efficient and very professional product

For over 10 years, we have used ServicePilot to monitor our entire Wan and Lan network as well as for our IBM mainframe business.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

For ease of installation and customization as well as very good support. ServicePilot allows you to supervise and automate a wide range of products from different brands.

Cons:

There is not much to reproach this product, the slightest problems encountered are quickly resolved by the support.

Reasons for choosing ServicePilot

For the price and the support that did not hesitate to travel for the implementation and adaptation to our needs.

Thierry B.

Verified reviewer

Information Technology and Services

10000+ employees

Used daily for more than 2 years

Review source

Reviewed June 2021

Supervision like you need.

Support is very important and easy to reach, the team are always available for help! Tjis is very important when we install it few years ago, and support team was near us all days where we need help!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This software could be defined with your specific configuration it's not a standard we can build exactly what we need

Cons:

For real time statistics on check call quality when you system is big for telephony sometime it's slow when you need to active filter

Reasons for choosing ServicePilot

Because we can build our supervision like we need !

Sylvain L.

Verified reviewer

Facilities Services

10000+ employees

Used daily for more than 2 years

Review source

Reviewed June 2021

great supervision tools

Fast and effective

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Servicepilot is complete in terms of supervision, the advantage is the creation of packages and the ability to monitor all equipment

Cons:

The negative points are the use of shortcuts, the inability to modify a packaged view

Reasons for choosing ServicePilot

The maneuverability of the product and the fact that it manages a lot of equipment. The supervision of the TOIP Cisco, Avaya etc see teams/skype is a plus

Frederic E.

Verified reviewer

Insurance

5001-10000 employees

Used daily for more than 2 years

Review source

Reviewed July 2021

Very Good Product of Supervision

le service est très réactif et est capable d'intégrer rapidement de nouveaux équipements au travers de packages adaptés

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

La simplicité du produit, les nombreux constructeurs disponibles dans les packages, la possibilité de créer ses propres packages

Cons:

Les nouvelles versions sont parfois pas totalement testées et la migration est parfois compliquées

Frederic R.

Verified reviewer

Health, Wellness and Fitness

1001-5000 employees

Used daily for less than 2 years

Review source

Reviewed June 2021

Service Pilot

Nous sommes très satisfait de la solution et du support Service Pilot qui nous aide avec beaucoup de réactivité et compétences

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

La rapidité de mise en oeuvre, les fonctionnalités de la solution et les différents wigdet qui facilitent l'intégration.

Cons:

La prise en main de la solution nécessite une période d'apprentissage et d'adaptation.

Reasons for choosing ServicePilot

L'approche innovante et la relation avec les équipes commerciales et techniques de Service Pilot

Olivier V.

Verified reviewer

Computer Networking

10000+ employees

Used other for more than 2 years

Review source

Reviewed June 2021

ServicePilot, the great swiss knife

ServicePilot is mostly used for our end customers voice monitoring and quality. Real benefit in visibilty. Is able to detect security issues on voice networks.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use and deploy. Flexibility. Customizability. Performance. Perpetual improvements. Support team availability and efficiency.

Cons:

request knowledge of products that will be monitored by this software. Must practice regularly to be efficient with the product.

Reasons for choosing ServicePilot

Less expensive than proprietary software. Multi technologies embedded (Network, Voice, Securtity,...)

Showing 1 - 7 of 7 Reviews