Advisor is a help desk solution designed for midsize and large enterprise businesses. It can help with issue management, knowledge base maintenance and customer self service via a public portal or direct feedback surveys.
Advisor allows users to track and analyze the technical diagnostic data in real time, which helps users quickly identify and resolve technical issues.
Advisor also allows users to design mobile responsive guides to address the most common customer queries and service requests. These guides are customizable and allow users to identify causes and reach solutions using an algorithmic approach.
One of Advisor’s key features is the contact center module, which helps users route and manage queries over the phone.
This software is available through both cloud-based and on-premise deployment options and features a mobile app for iPhone and iPad devices.
Viret from LEC / After Sales
The Dezide Advisor system helped us to :
- Standardize the troubleshooting processes
- Create a knowledge center based on our field service engineers feedbacks
- Propose dynamic guides available worldwide and reachable on several hardwares
Thanks to Dezide Customer service we are also able to customize the product to our needs.