Advisor Software


 

Advisor is a help desk solution designed for midsize and large enterprise businesses. It can help with issue management, knowledge base maintenance and customer self service via a public portal or direct feedback surveys.

Advisor allows users to track and analyze the technical diagnostic data in real time, which helps users quickly identify and resolve technical issues.

Advisor also allows users to design mobile responsive guides to address the most common customer queries and service requests. These guides are customizable and allow users to identify causes and reach solutions using an algorithmic approach.

One of Advisor’s key features is the contact center module, which helps users route and manage queries over the phone.

This software is available through both cloud-based and on-premise deployment options and features a mobile app for iPhone and iPad devices.

 

Advisor - Contact center portal
 
  • Advisor - Contact center portal
    Contact center portal
  • Advisor - Diagnostic guidelines
    Diagnostic guidelines
  • Advisor - Customized guidelines
    Customized guidelines
  • Advisor - Self service guide
    Self service guide
  • Advisor - Troubleshooting advisor
    Troubleshooting advisor
  • Advisor - Login page
    Login page
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8, Windows 10

2 Reviews of Advisor

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benji from Organz

December 2016

December 2016

Advisor is the best in the world!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This software I found to be easy to use and affordable. This is one software program that I would recommend to other business owners. I have never had any problems using it.

Source: Capterra
 

Viret from LEC / After Sales

January 2015

January 2015

Liebherr Mining using Dezide Advisor tool

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The Dezide Advisor system helped us to :

- Standardize the troubleshooting processes
- Create a knowledge center based on our field service engineers feedbacks
- Propose dynamic guides available worldwide and reachable on several hardwares

Thanks to Dezide Customer service we are also able to customize the product to our needs.

Source: Capterra