Snapfulfil by Synergy North America is a full-featured cloud-based/Software as a Service (SaaS) warehouse management system (WMS) designed to meet the needs of a variety of businesses in a multitude of industries, including manufacturing, 3PL, retail and wholesale, e-commerce, food and beverage and electronics. Snapfulfil works to improve the efficiency of picking and dispatching, while reducing the time it takes to fulfill orders.
The system contains multiple features essential to warehouse management, including an adaptable workflow engine to allow for process improvement and customization without the need for expensive system modifications. The rules engine can be customized to fit each client's individual needs. Snapfulfil brings control to a warehouse environment, and provides businesses with visibility into the distribution processes. The 3PL billing module can create charge types for each client and automate the billing process while reducing monthly office work and administrative tasks. This feature in particular is suitable for large warehouses serving several clients at once. RF/barcode scanning equipment helps track items within the warehouse.
As a SaaS-based system, Snapfulfil requires no additional setup fees, and integrates with existing ERP/host systems. Their monthly fee is all-inclusive, providing training, support, deployment, the system, essential hardware and complete integration, without a long-term contract. The system is scalable, and is suitable for businesses of all sizes. Synergy North America boasts 35 years of WMS experience, and designed Snapfulfil to be a Web-based solution for manufacturing and distribution needs.
Bruce from Focus on You Strategy
Specialty: Other Nondurable Goods
Employees number: 51 to 100 employees
Ease of use and the quick response for customer service
Ability for mobile printing capabilities...probably will come with updates, I would guess
Use it to break it...lol - really works well...I passed it off to a person who did not understand WMS and they "got it"...
Alan from The Cotswold Company
Specialty: Furniture / Home Decor
Employees number: 51 to 100 employees
The product compares well to better known, far pricier systems but moreover there is a core of strong people at Snap in the UK with the right mix of creativity, initiative and intelligence married with a focus on customer requirements. This makes changes and development a constructive exercise even if the costs of development ultimately prohibit the implementation. Additionally the SAAS structure meant the normal barrier of implementation costs, and scaling to new facilities is more palatable
There are some curious limitations to mobile printing solutions that we haven't been able to overcome and the fixation on STU/LPNs is a common WMS feature that becomes an issue for anyone not looking to move FPs at all. The downside of shared learnings making their way into general release is the competition learning from your invention....but that's a two way stream.
Be sure to understand the cash flow advantages of this sort of solution as well as the joy of not needing your own IT team to support the implementation or running of the system. Be sure to commit fully to process design and definition to avoid costly post go-live development and especially consider reporting requirements and discovering what is included in each system before committing.
Kjiel from ClubW.com
Specialty: Food & beverage
The Snapfulfil team is a cut above the rest. They asked the right questions from the beginning to get a great sense of the challenges we faced before suggesting their system as a fit. The team came onsite and did a great analysis, and once we locked into them as a choice, we were up and shipping packages in less than 2 months. Their API is easy to use and easy to interface with. Also, our teams were able to connect to it easily and begin integrating and testing early in the process.
The largest issue we've faced is around internet connectivity. It's less a factor of the product or vendor and truly a limitation of the physical space we inhabit. Nevertheless, it causes the system to be inoperable when down.
Be very open and honest. One quality SFF brings to the table that most WMS vendors don't have is a true level of partnership. SFF charges nothing for implementation and setup, so they have major skin in the game to make sure that the implementation is smooth.
They handled our issues, responded to requests, and adapted their schedules to make the evaluation and implementation a success.
Suki from Vax Ltd
Specialty: Other Durable Goods
Employees number: 1 employee
The Snapfulfil interface is very simple and easy to navigate through. The layout has been designed so that even a novice user can understand how to manage orders and review stock. The simple indicators based on red, yellow, and green make it easy to understand current WIP status at a glance.
Currently, they only offer an SaaS cloud option. This solution will fit the majority, but I can see why some people would want an "on premise" version.
I recommend sticking to the processes that come as standard with Snapfulfil. We noticed that our current processes were too complex and decided to simplify these by using the standard processes which helped in embedding the solution.
Mike from PetFlow.com
Date: August 2013
PetFlow.com started using SnapFulfil when it set up its fulfillment center at the end of 2011. After a parting of ways with our old software, the SNAP team was able to get us up and running very quickly, with minimal hardware investment and little impact on our internal dev team. Their knowledgeable engineering team was accommodating to the nuances of our business model, while offering valuable push-back on places where our internal processes needed to improve so that we could make the most of the system.
We are a fast-growing and fast-changing environment, and SNAP has kept pace with us every step of the way. When minor issues have come up, their teams have been accessible on off hours to come up with creative solutions to our problems. For example, when we faced prolonged ISP outage in our area of NJ during Hurricane Sandy, the SNAP team had their chief network person available to us immediately and was able to get the entire system onto a backup network.
SNAP has been an invaluable partner to us; they do the hardest stuff for us so that we can focus on marketing to and taking care of our customers. If you are trying to make your customers happy by shipping them merchandise, SNAP is the best balance of features, value, and capital savings that is out there.
Suki from TTI - Vax Ltd
Date: June 2013
Prior to using SNAP we managed our warehouse via our Microsoft Dynamics ERP system.
We decided to go with SNAP as we established that SNAP was best placed to provide us with far more efficiencies and control. Don’t get me wrong, we looked at a number of “big players” at that time, but SNAP really stood out for us.
SNAP being a SAAS solution fitted our business model due to the low CAPEX spend and timescales.
We’ve been using SNAP for a number of years now and it’s still delivering fast and “state of the art” functionality.
Setup was a breeze with good clear concise specification documents, and their project managers understand multi picking operations and warehouses.
Visually it’s the best I’ve seen, the GUI is very easy to use, and the system works in a logical manner.
Biggest benefits of using SNAP for us are ease of implementation and use; power/reliability of the system; Pick Consolidation capabilities and scalability.
The robust features and flexibility of SNAP and their superior support team will serve your business well as you grow, as it has ours.
Bill from Edinburgh Bicycle Cooperative
Date: May 2013
We are a worker's owned Co-operative Bicycle retailer, based in Scotland with shops in Scotland and the north of England. The WMS system that we were using at the time was an integrated function of our retail system (4D) and as we got larger, this was unable to keep up with our requirements. We were working from hard copy printouts and stock-takes were particularly time consuming and difficult
We carried out training on SnapFulfil in January 2010, and went into the implementation stage in March. The team from Snap were always on hand to solve any difficulties we had or answer any of our questions.
The staff was very quickly impressed with the ease of use of the system and, within a couple of days, had completely settled into the new routine. The system is very user friendly and reduces the risk of errors quite dramatically.
The support that we have received over the last 3 years has been fantastic, and this means that we know that any emergency we may have is going to be dealt with professionally and stress free.
I would say that we have had two main benefits from using the system. First, the staff is less stressed and work at a better pace; but the main saving has been in manpower. We previously had to employ extra seasonal staff because of the slow nature of our old processes, and now no longer need to do so. This has been quite literally a life saver in the current climate.
Nick from White Arrow Logistics
Date: May 2013
We have used Snapfulfil for a few years within a variety of applications.
We found initial implementation for a relatively straightforward operation to be very swift, and certainly lived up to their statements.
We subsequently implemented the system for a very complex, large-scale operation where our customer had a substantial number of specific and unique requirements. We found the attention to detail, and the ability to adapt the system to our changing specification invaluable.
During live operations, our customer changed elements of the specification further, and the response from the Snap team was superb.
I would not hesitate to recommend this system in the future
Phil from TSB Supply Chain
Date: May 2013
We have been using SnapFulfil now for about 4 years at one of our (first) fulfilment centres in the UK.
The implementation process was very straightforward. They walked through our business processes, and together we developed a set of functional requirements; of which they took away and delivered for us, on time. From contract award at the end of October 2009, we went live at the beginning of February, on time. In this time, we also installed the RF infrastructure, recruited and trained the operators, etc.
Some aspects of our process are non-standard due to the way our Customer works, and we overcame these problems through simple practical solutions.
The uptime of the system has been excellent, and I cannot think of any time that we have been affected by this. The automatic 3G backup is in place, should any problems with Internet connection arise.
We have since doubled the number of RF user licenses since going live.
We have had to occasionally contact their support desk, due to changes in configuration required as a result of changes in our Customer requirements, and ongoing continuous improvement initiatives. The response is always positive, responsive, and they have been very helpful.
We cannot compare SnapFulfil to any previous system as this was a new contract for us, however, we have hit all of our KPI's on the contract and SnapFulfil have played their role in this too.