Muni-Link 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
User Reviews

Overview

Muni-Link

4.7

(59)

Pricing

Starting at $400.00 per month

About Muni-Link

Muni-Link is a cloud-based utility billing solution designed for utilities providers for municipal authorities, boroughs and cities to manage their payments, billing notices, interest rates and penalties. The system provides integration with existing meter and accounting solutions used by authorities.

Muni-Link includes a feature called account central, which enables users to manage accounts for each individual and access information such as customers’ addresses, utilities used, bills and more. It also provides a customer portal, where customers can view e-bills and make online payments. They can also review their outstanding balances and payment history.

Muni-Link offers a built-in CASS certification for address verification. It enables utilities providers to post service interruptions announcements via text message, websites or social media.The solution can also be accessed through mobile apps for Android and iOS. Support is offered via an online portal.

Muni-Link Screenshots

Muni-Link Pricing and Plans

Starting price: $400.00 per month

Free Trial

Free Version

Basic

$400.00

per month

No plan information available

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Muni-Link Features

Popular features found in Utility Billing
Customer Management
Meter Data Management
Non-Metered Billing
Online Payments
Payment Collection
Penalty/Cut-Off Processing
Rate Management
Reporting & Statistics
Self Service Portal
Transaction History
Work Order Management
More features of Muni-Link
Accounting
Accounting Integration
ACH Payment Processing
Alerts/Notifications
API
Automatic Backup
Billing & Invoicing
Billing Portal
Billing Rate Management
Credit Card Processing
Customizable Invoices
Customizable Reports
For Electricity
For Natural Gas
For Trash
For Water
Invoice Processing
Metered Billing
Mobile Payments
Online Invoicing
Payment Processing
Projections
Purchasing & Receiving
Recurring/Subscription Billing
Usage Tracking/Analytics
User Management
Workflow Management

Muni-Link User Reviews

Overall Rating

4.7

Ratings Breakdown

76%

22%

Secondary Ratings

Ease of Use

4.7

Value for money

4.6

Customer support

4.9

Functionality

4.6

Susan L.

Verified reviewer

Utilities

11-50 employees

Used unspecified for more than 2 years

Review source

Reviewed April 2019

My overall billing experience with Muni-Link

My overall experience has been great! The sales team is awesome, the customer support team is wonderful. I feel like I know them personally. They are the most pleasant people to talk to. Great team (Muni-Link) :)

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

What I like most about Muni-Link software was how easy it was to get our old billing software transferred to the new billing software. I was very nervous at first, but it all fell into place very easily. When any problems did arise, the support team was able to help in a reasonable amount of time. The software is very easy to use. The billing is step by step. I would recommend this to any new businesses thinking of going to Muni-Link. It has been almost five years since we started this software.

Cons:

I really do not have any complaints except when they do updates they do not always let you know ahead of time. If changes are being made I would like to be notified prior to.

Aj A.

Verified reviewer

Utilities

11-50 employees

Used daily for more than 2 years

Reviewed August 2022

A utility billing software to fit all needs

great experience and has made our company more efficient and customer friendly

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

user friendly, and the vast amount of reports

Cons:

The functionality of security deposits could be a little better, but still works for what we need.

Reasons for switching to Muni-Link

Was looking for new and innovative software

Vendor Response

AJ, thank you for the nice review of Muni-Link! We are proud to have you as one of our customers.

Replied August 2022

Donna M.

Verified reviewer

Government Relations

2-10 employees

Used unspecified for more than 2 years

Review source

Reviewed April 2019

Product sells itself

Previously 4

I had a very positive experience with Muni-Link beginning from the first time I met with them to review the product. The product sold itself but the entire staff was extremely helpful in walking me through the set up, training and implementation of the program. Whenever I have a question or problem that needs to be resolved, the support staff is amazing! They quickly help me to resolve any issues or answer any questions. I've never regretted purchasing this product. It has significantly simplified the billing portion of my job as it accurately tracks charges and payments so I can ensure that all customer accounts are properly billed and paid.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I love how user friendly the program is. Our Municipality bills residents for water, sewer and garbage usage. This program quickly and easily calculates charges and tracks payments. I am alerted to any possible billing errors before bills are printed which helps to avoid costly mistakes. Once payments are made, I can quickly print a report which shows me how much to deposit into 3 separate accounts (water, sewer and garbage). For auditing and budgeting purposes, the program provides all necessary information. When a resident calls with questions, I can easily navigate through their account to provide answers. The program has so many wonderful features to simplify the billing portion of my job.

Cons:

Sometimes I can't find a report that would be helpful to me. For instance, I would like to print out the names and addresses of all the residents in the Borough. The report that is offered would need to be modified for my purposes but would be time consuming for me to modify it. On the plus side, I could reach out to Customer Service to see if they could easily modify it for me. Customer service stated that they like to know what reports are most beneficial because other companies often have the same need.

Alison G.

Verified reviewer

Utilities

2-10 employees

Used daily for more than 2 years

Review source

Reviewed April 2019

Great program and awesome customer support

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This program is easy to use. I like the ability to keep various customer accounts open at the same time. There are many great reports to use and if you can't find what your looking for, customer support is always there to find it for you. This program is capable to bill water usage down to single gallons, no more guessing for the customer on what they actually use each month.

Cons:

The thing I like least is when returning a customers original deposit, it will show in the breakdown of the bill as part of the payment needed.

Vendor Response

Alison, thank you for the nice review of Muni-Link! We are proud to have you as one of our customers. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

Replied April 2019

Brenda M.

Verified reviewer

Environmental Services

2-10 employees

Used daily for more than 2 years

Review source

Reviewed March 2019

Munilink Review

The Authority has had a very positive experience with Muni-Link. The transition was fairly easy and the customer support superb. Many reports are available. I think when updates are done and new reports are added to the program, an email should be sent out to customers with the updates.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software is very user friendly and offers many features. Many reports available.

Cons:

The Authority has a more complicated way of calculating interest and the system is unable to calculate it properly. Many adjustments have to be done and all account checked.

Vendor Response

Brenda, thank you for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

Replied March 2019

VERONICA R.

Verified reviewer

Utilities

2-10 employees

Used daily for less than 2 years

Review source

Reviewed March 2019

My Review

It has been a great experience right from the beginning. When I called regarding looking for a new billing system to one of the rep coming to my office to talk to me about it. Once they converted from the old system he trained me and was always helpful. You can't go wrong with Muni-Link!!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of the transition from the old system to Muni-Link. I was dreading it but it was so easy on my part. The system is very easy to use. Glad I made the move. So many reports can be made from this system. Customer Support is awesome when I do need some advice. Just overall very happy with it.

Cons:

So far I haven't run into any cons. They are making helpful changes all the time.

Vendor Response

Veronica, thank you for the nice review of Muni-Link. We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

Replied April 2019

Amy M.

Verified reviewer

Government Administration

2-10 employees

Used daily for less than 2 years

Review source

Reviewed March 2019

Water and Sewer billing made easier!

We are very happy with Muni-Link. The software is very easy to use. Many more options are available to us over our old software. Their customer service is always there to help. If they can't answer right away, they look into it and get back to us in a reasonable amount of time.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The ease of the program! All the information is at our fingertips. Invoicing and payment posting is very easy and simple. A big time saver over what we had before.

Cons:

Not much really, but if I had to pick something, it would be that they haven't been able to program our late charges the way we like. The program will assess late fees, but not in the way we want and used to do it.

Vendor Response

Amy, Thank you for the wonderful review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

Replied March 2019

Barbara E.

Verified reviewer

Utilities

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2019

MUNI-LINK Review

The switch over from the old billing system to Muni-Link was stressful but once all the kinks were worked out my clerks love it. We are always learning something new that they system can do and we've had the system since 2016.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This is a very easy billing system to navigate through.

Cons:

Certain reports are needed and sometimes I have to combine 2 reports together to get what I actually need which involves more time spent. Any suggestions for a special report go on a "wish list".

Vendor Response

Barbara, thank you for the nice review of Muni-Link! We are proud to have you as one of our customers. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

Replied April 2019

HOLLY Z.

Verified reviewer

Utilities

11-50 employees

Used daily for more than 2 years

Review source

Reviewed March 2019

VERY USER FRIENDLY

THE SUPPORT STAFF IS VERY PATIENT AND KNOWLEDGEABLE. THE SYSTEM ITSELF IS VERY USER FRIENDLY.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

USER FRIENDLY AND GREAT SUPPORT STAFF ITS VERY EASY TO TRAIN OTHERS ON THIS SYSTEM. i LIKE THE FACT THAT IT IS IN THE CLOUD. IT CAN BE ACCESSED EASILY.

Cons:

BECAUSE WE HAVE TWO TYPES OF BILLS, SOME OF THE SERVICE DATES DO NOT POPULATE CORRECTLY. WE HAVE METERED AND NON METERED ACCOUNTS.

Vendor Response

Holly, thank you for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

Replied March 2019

chrisanne m.

Verified reviewer

Facilities Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed April 2019

VERY USEFUL SOFTWARE

SO FAR THERE HAS BEEN ONLY GOOD THINGS TO SA ABOUT THIS SOFTWARE, THERE ARE A LOT OF THINGS POSSIBLE TO DO WITH THIS SOFTWARE AND IT DOES TAKE A WHILE TO FIGURE THEM ALL OUT. BUT OVERALL I WOULD RECOMMEND IT TO ANYONE

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

ITS EASY TO USE, AND THE CUSTOMER SUPPORT IS GREAT, THEY ARE FAST AND EFFICIENT

Cons:

THERE ARE SOME REPORTS THAT I WISH WERE ALITTLE MORE DETAILED, BUT OVERALL A GREAT SOFTWARE

Vendor Response

Chrisanne, thank you for the nice review of Muni-Link! We are proud to have you as a customer. Sincerely, Mac Rosenbaum, SVP Sales & Marketing.

Replied April 2019