NAPA TRACS 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

NAPA TRACS

4.2

(258)

FrontRunner 2026

Pricing

Starting at $109.00 per month

About NAPA TRACS

Napa Tracs is a business development and management application that provides technical tools for automotive repair shops. It helps in generating estimates and invoices using real-time data.

Napa Tracs provides robust tools that work for single users, multi-users and even multiple shops. Marketing, accounting and other technical features are included in the solution. All of the technical details regarding spare parts or any other automobile-related information are accessible to owners through Napa Tracs' database.

It enables users to access the system from mobile devices, which helps when tracking a vehicle’s service history and the contact information of the customer. Additionally, this platform helps automate bookkeeping tasks and plan marketing strategies.

NAPA TRACS Screenshots

NAPA TRACS Pricing and Plans

Starting price: $109.00 per month

Free Trial

Free Version

Silver

$109.00

flat rate, per month

Plan includes:

Unlimited Estimates & Invoices
Electronic Parts Ordering
Parts Tech Integrated Ordering
Mitchell 1 Flat Rate Labor Guide
Calendars & Appointments
Canned Jobs & Sub Estimates
Inventory Management
VIN Scanning
Reporting

Gold

$219.00

flat rate, per month

Plan includes:

M1 ProDemand Repair Information
Integrated Time Clock
Integrated Email System
Integrated Email Marketing
Cash Drawer
Advanced Reporting
Technician Productivity
Fluid Capacitates, Service Bulletins, Specs
Free Learning Management System

Gold Plus

$249.00

flat rate, per month

Plan includes:

Dashboards
Two Way Texting
TEXTING
TRACSFLO
M1 ProDemand Repair Information
Cash Drawer
Technician Productivity
Parts Tech Integrated Ordering
free learning mangement system
Mitchell 1 Flat Rate Labor Guide

Popular features found in Auto Repair
Accounting
Appointment Scheduling
Communication Management
CRM
Employee Scheduling
Estimating
Inspection Management
Labor Rates
Maintenance Scheduling
Point of Sale (POS)
Service History
VIN Lookup
More features of NAPA TRACS
Activity Dashboard
Alerts/Notifications
Appointment Management
Billing & Invoicing
Chat/Messaging
Customer Database
Customer History
Data Import/Export
Electronic Signature
Inventory Management
Job Tracking
Labor Cost Reporting
Multi-Location
Order Management
Parts Management
Prioritization
Progress Tracking
Purchase Order Management
Quotes/Estimates
Records Management
Reminders
Reporting & Statistics
Third-Party Integrations
Time Tracking
User Management
Vehicle Information
Workflow Management
Work Order Management

NAPA TRACS Integrations

OEC

TireConnect

PartsTech

AutoServe1

360 Payments

AutoVitals

See all 8 integrations

NAPA TRACS User Reviews

Overall Rating

4.2

Ratings Breakdown

49%

32%

13%

Secondary Ratings

Ease of Use

4.1

Value for money

4.2

Customer support

4.4

Functionality

4.1

Mark L.

Verified reviewer

Automotive

2-10 employees

Used daily for more than 2 years

Review source

Reviewed June 2025

TRACS Review Part 2

Previously 4

Overall, it is very good. With each new update, there are things getting addressed to make it work better.

Ratings Breakdown

Ease of use

Previously 4

Value for money

Customer support

Functionality

Previously 4

Pros:

They are constantly updating the platform while taking input from the end users. I have been selected to work on the TRACS Advisory Council.

Cons:

The parts process is still clunky and time consuming. While I understand the reasoning for the process, it is still time consuming.

shelley g.

Verified reviewer

Automotive

2-10 employees

Used daily for more than 2 years

Review source

Reviewed May 2022

Awesome Software

I really enjoy the ease of use with the program.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

My favorite feature about this software is the profitability worksheet. It clearly shows me what I set me goals to be and if we meet them.

Cons:

The part I liked least is not being able to change the Invoice date. It is needed randomly and would be a useful feature.

Reasons for choosing NAPA TRACS

Can't remember the name, it came down to customer service and knowing that I was going to be taken care of by the Tracs team.

Reasons for switching to NAPA TRACS

Cost and Features. I was not getting the same benefit from Fullbay that I do from Tracs. I had been with Fullbay for the Inventory features and realized that Tracs are more suited for what we do here in our shop. Plus the price for Tracs and features they have are way more valuable to me.

Amy C.

Verified reviewer

Automotive

2-10 employees

Used daily for more than 2 years

Review source

Reviewed May 2022

Mixed

We have used TRACS since it was DOS based. We have seen a lot of bad features come and go, as well as the good. It is easy to use for the most part but can be a little daunting for a service writer in a hurry.

Ratings Breakdown

Ease of use

Customer support

Functionality

Pros:

Inventory management is very useful and easy to use. We love that Repair Link and ProDemand links are now part of the screen. Being able to undo an invoice is a great add as well. Calling TRACS Support is always a great experience. Some of them even call back to make sure you're getting along ok!

Cons:

Repair orders and invoicing needs a lot of work. If you have more than five items in your repair order, good luck maneuvering around. Switching over to the profitability screen or technician screen gives you a much easier view. However, they have taken away the ability to drag items around in these screens. There are also way too many columns in each of these two screens. Please bring back spell check!

Chelene S.

Verified reviewer

Automotive

2-10 employees

Used daily for more than 2 years

Review source

Reviewed June 2022

Happy with Napa Tracs

Wonderful

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like the conveinence the service, and the simplicity of it!

Cons:

Not ideal to what is being used now. Napa Tracs makes more sense

Reasons for choosing NAPA TRACS

The way they take care of their customer from the napa store to napa tracs to corporate. The family environment it brings to my already family-owned business.

Reasons for switching to NAPA TRACS

Convenience of looking up parts and reports difference with parts and labor so much cannot get it all done.

Missy C.

Verified reviewer

Automotive

2-10 employees

Used daily for less than 6 months

Review source

Reviewed June 2022

Love Napa Tracs and the support behind their product is amazing!

My work orders and invoices look more modern, professional. We are able to search not only NAPA but all parts vendors on one screen and see their availability. I am able to run many reports and have help customizing to my shop . All the way from the TRACS rep, conversion team, daily access to the National Trainer and the support hotline, no other company offers that support. I have an amazing team behind me. Well done NAPA and NAPA TRACS!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It is up to date, user friendly, invoices and work order look professional with my customers, integrates well with many other software/products. As Tracs users, we have access to the National Trainer, [SENSITIVE CONTENT]DAILY (Mon-Fri). Also the support team behind Tracs is very knowledgeable and helpful. They are awesome. We used Mitchel 1 for 20 years and I am so happy we switched to Napa TRACS!

Cons:

I have asked for some features with Accounts Receivable. I have been told they are working on those and it will be in an update soon. The best part is if you work with the National Trainer which to my knowledge no others have to offer, they listen, will help in anyway they can and they work to improve their product constantly!

Reasons for choosing NAPA TRACS

The service, support and access to the National Trainer on a DAILY basis who can help you navigate any issue and work to customize specifically to your shop. No one else offers the support they have! We are able to search all parts stores for availability on one screen.

Reasons for switching to NAPA TRACS

I am a Napa Gold certified shop. I was introduced to TRACS and have not looked back since!

Darlene M.

Verified reviewer

Automotive

2-10 employees

Used daily for less than 6 months

Review source

Reviewed June 2022

Upgrade

I like the system but the service techs don't like the invoicing process as well because we really don't have canned jobs. So if there is something has to be done and you know stuff goes with it . It does not add you have to search for it.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I like a lot of the future possibilities.

Cons:

tracking the history is a different process.

Reasons for choosing NAPA TRACS

Pricing and more possibilities.

Reasons for switching to NAPA TRACS

It is still associated with Mitchell but is cheaper and has more possibilities.

Mark L.

Verified reviewer

Automotive

2-10 employees

Used daily for more than 2 years

Review source

Reviewed July 2019

Be careful

The base program is great-lots of changes from legacy to enterprise-some good some not-many useful features from legacy not in enterprise-NAPA doesn't seem to be interested in suggestions from users-would recommend test driving before buying

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

works pretty good to do daily repair orders-has some very nice features to run my business-help desk has some of the best people ever-they know the product-usually get things done properly and quickly so you can carry on

Cons:

For over 8 years I have been promised that "soon Tracs will allow industry wide ordering that works well" Not true! Unless you order 99% of your parts from NAPA you will not be happy. Every time I contact Tracs to find out when there will be a fix I'm given another excuse-in their defense I am using the software at no charge right now but I would much rather pay them and have the product they promised to deliver.

Reasons for choosing NAPA TRACS

As stated-I was told it would work with other vendors-turns out it's very poor at that function, but I'm an old guy and it's hard to change once familiar with a system

Reasons for switching to NAPA TRACS

activant quit supporting their program

Eric P.

Verified reviewer

Automotive

2-10 employees

Used daily for more than 2 years

Review source

Reviewed June 2022

Excellent automotive shop management!

I've been using Tracs for over 15 years, it's been great. The newest iteration, Enterprise, is great!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simple, easy to use. Great integrated labor and parts ordering. Great reporting once you know how to use it.

Cons:

System settings menus aren't organized very intuitive. Reporting is great but has a learning curve.

Reasons for choosing NAPA TRACS

Better integration as a Napa Auto Care Center.

Alejandro L.

Verified reviewer

Construction

51-200 employees

Used daily for less than 2 years

Review source

Reviewed January 2025

TRACS DOES IT ALL!!!

It's been a good experience over all. TRACS, for us, is an all-in-one tool, that we utilize on a daily basis. From diagnostics, to ordering parts, to keeping track of the expenses on repairs to each individual vehicle, TRACS does it all.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Convenience in ordering parts specific to my saved vehicles. Also, keeping a catalog of our vehicles and equipment.

Cons:

Pricing would have to be the only con. We have 4 mechanics and 2 shops. It gets a bit expensive for our small business.