Mango Practice Management 2026: Benefits, Features & Pricing

Track employees time on jobs and then bill the customer with the data that is accumulated from the employees time entry.

Overall very good. Very friendly people to deal with.

I have been working with support over the past year and continue to get talk and very little progress. I would never recommend someone buy this software. The customer service is horrible, the deliverable is poor and all you get is a lot of promise with little results

Your team is great to work with and assists quickly in fixing any problems and also in helping us role out new signature pages each year.

Our accounting and tax firm switched to Mango from Imaginetime. Looked like a great program. Seemed easy to use, and nice report layouts and many options. However, consistently over the year we were with them we had several issues, such as incorrect data on reports. You could run two reports with same data and end up with different amounts. Invoicing issues which were being witnessed by our clients making us look imcompetent. Several invoice layouts didn't even work. We ended up doing twice as much work trying to ensure correct data that we switched before our one year membership was up.

Implementation was fine, as we imported our own data using Mango's templates. There were minor fixes that tech support needed to correct and those were done mostly on time.

I don't have much experience, because Mango Support has been busy it seems. After my one Appt with [SENSITIVE CONTENT] (who is actually very nice) I was never able to book another one; I chatted trying to get one, but the Chat person said [SENSITIVE CONTENT] was busy and Booked up. Hmm. So here I sit, wondering why in the World [SENSITIVE CONTENT] recommends Mango? He probably had a way better experience with it? It is a shame, as the Program has a good feel to it, but Support so far has been abysmal.

I think it is great for billing - invoicing and receiving payments is a breeze. Time entry is also easy to use and very helpful in our billing process. However, I think I encounter at least 1 or 2 issues every week. There is always some issue that needs fixing or something that could be made more efficient on the user interface. We also tried the project management add-on and we found it lacking so we discontinued that when we renewed this year.Overall, I would be fine switching to another software. It's not the cheapest and we deal with too many hurdles to justify the price as a small business. I wish they would have done more user testing before coming out with the software.

We transitioned from Imaginetime to Mango when Imaginetime became obsolete because we figured the onboarding would be seamless, as they were the same company. We were wrong. There were errors in the data that, after 4 months of trial and error, we found the problem. This should have been a red flag, but with each program update, functional items, such as menu dropdowns, report data, and invoice data would change or just not work. Customer support is always very nice, and if was something isolated they would work with you until it is fixed, but if it is a program glitch, they send it to the dreaded "Dev Team". I have sent things to the dev team a year ago that are still waiting to be addressed. These are non functioning programming items, not new features I would like to see. In addition, the onboarding does not give you a good sense of how certain setup items affect billing. When we asked why certain billing features were not working the way we wanted, they could not figure out why. Eventually we figured it out ourselves, we had to go in and change every client, as there are no bulk changes.