DoneDone 2026: Benefits, Features & Pricing

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On this page

Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

DoneDone

4.6

(50)

Pricing

Starting at $5.00 per month

About DoneDone

DoneDone is a cloud-based project management solution designed to help small to large businesses track issues and create custom workflows. Key features include help desk, ticket management, conversation assignment, prioritization and performance tracking.

The application enables employees to view assigned/unassigned tasks and monitor progress status, due date and priority associated with ongoing jobs. It comes with a mailbox feature, which lets users manage conversations through emails, @mentions and comments. Customer service agents can also use the solution to save commonly asked questions, providing quick support to customers.

DoneDone offers integration with multiple third-party platforms such as Google Drive, Github, Harvest, Slack, Hall, Glip, BigBoard and more. It comes with a mobile application for iOS. The solution is available on monthly subscriptions and support is provided via documentation.

DoneDone Screenshots

DoneDone Pricing and Plans

Starting price: $5.00 per month

Free Trial

Free Version

Collaborate

$5.00

per user, per month

Plan includes:

API Access
Custom Workflows
Due Dates
File Attachments
Free Email Support
Hourly Data Backups
Integrations
Kanban
Project/Task/Team Reporting
SSL and Data Encryption

Outreach

$10.00

per user, per month

Plan includes:

API Access
Auto-Responder
Conversation Reporting
Custom Workflows
Due Dates
File Attachments
Free Email Support
Hourly Data Backups
Integrations
Kanban

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DoneDone Features

Popular features found in Task Management
Assignment Management
Collaboration Tools
Commenting/Notes
Deadline Management
Dependency Tracking
Prioritization
Project Tracking
Resource Management
Task Editing
Time Tracking
To-Do List
Workflow Management
More features of DoneDone
Alerts/Escalation
Audit Trail
Backlog Management
Bug Tracking
Dashboard
Issue Auditing
Issue Scheduling
Issue Tracking
Knowledge Base Management
@mentions
Project Management
Recurring Issues
Task Management
Ticket Management

DoneDone Integrations

GitHub

Harvest

Slack

Zapier

Google Drive

DoneDone User Reviews

Overall Rating

4.6

Ratings Breakdown

66%

26%

Secondary Ratings

Ease of Use

4.6

Value for money

4.4

Customer support

4.3

Functionality

4.1

Have you used DoneDone and would like to share your experience with others?

Coën V.

Verified reviewer

Hospitality

Self-Employed

Used daily for less than 6 months

Review source

Reviewed November 2021

Personal Task Management

I switched from notion although notion has better functionalities if one bothers to deeply understand notion. In my case done done has a more beautiful interface which makes it more fun to use. I occasionally switch between those two but see myself moving all in to done done for managing my tasks soon. DoneDone has improved a lot and came with extra feature. I do hope that will will implement more project related features as well. They started out well with the newly implemented Kanban boards.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Beautiful UI combined with advanced task management. I loved its easy implementation within my workflow but simply creating tasks. Customised tagging and tables for own kanban boards are also a must for me. Thankfully it has since implemented. You even can set reminders for your self and your team when a task is due.

Cons:

Sometimes I feel myself missing some features for project and task management. There should be more improvement regarding that.

Reasons for switching to DoneDone

Easier use case

Adam F.

Verified reviewer

Entertainment

501-1000 employees

Used daily for more than 2 years

Review source

Reviewed June 2019

Great Project Communication and Tracking Tool

DoneDone has continued to be a great resource for us, and they have shown they are committed to enhancing their product.

Ratings Breakdown

Ease of use

Functionality

Pros:

The ability to customize aspects that make sense for our organization or for the project in general...we didn't have to modify our way of discussing the project to fit within a cookie-cutter project management tool.

Cons:

Searching for past projects is always a little cumbersome. Plus, I wish there was a way to "star" important aspects that can be referenced more easily later.

Reasons for switching to DoneDone

Cost was the biggest factor, but functionality was just as important.

Jonathan K.

Verified reviewer

Computer Software

2-10 employees

Used weekly for less than 2 years

Review source

Reviewed September 2023

Bad customer service, we feel stolen from

From hundreds of purchased softwares over the year this was the worst experience, not customer oriented at all

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Simple ui, the few features that are avalible work flawlessly

Cons:

Very bad customer experience, we paid for a lifetime membership and they won't let us redeem the codes that didn't get added when purchasing. So basically they stole from us. I do not recommend this product at all, very slow development times and not customer oriented - look elsewhere!!

Verified

Reviewer

Information Technology and Services

11-50 employees

Used daily for more than 2 years

Review source

Reviewed June 2019

Great software to keep track of your tasks

As more and more companies using office 365, integration with Microsoft Flows would be a great feature that will enable us to integrate with other tools such as Teams, Outlook..

Ratings Breakdown

Ease of use

Functionality

Pros:

Easy to use, have been using it for more than 2 years

Cons:

No integration with Microsoft Flows yet, we used to use Hipchat but now switched to Microsoft Teams

Lisa Baggerman H.

Verified reviewer

Defense & Space

2-10 employees

Used daily for more than 2 years

Review source

Reviewed June 2019

Essential to my business

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It's easy to use for both me and my team. Everyone knows exactly where different projects stand. When something is fixed, we close it out, but all the information is archived.

Cons:

The only thing I wish is that there was a link to jump to the bottom of long posts.

Verified

Reviewer

Used weekly for more than 2 years

Review source

Reviewed March 2018

DoneDone is exactly what it says - a simple bug and issue tracker. I've found it very easy to use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The simplicity is the selling point and DoneDone's best feature. You add an issue, you assign it to someone, you write updates, you change the status. It doesn't include a bunch of options that most people don't need.

Cons:

The price is, in my opinion, too high for the kind of small agency or software product it's aimed at. There are many self-hosted and DIY systems that do the same job for free.

Meg B.

Verified reviewer

Marketing and Advertising

2-10 employees

Used weekly for more than 2 years

Review source

Reviewed July 2019

Great tool for managing website build issues with clients

DoneDone has been a useful tool for us to use at Nuscreen to manage website build projects during the QA phase. DoneDone allows quick and easy collaboration between our developers and clients making it easy to track progress of any fixes being worked on.

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

It's easy for clients to learn, understand and use.

Cons:

Limited in project management features and ticket details to implement fix.

Verified

Reviewer

Automotive

11-50 employees

Used daily for less than 6 months

Review source

Reviewed January 2022

Great Task management software for teams

Ratings Breakdown

Ease of use

Value for money

Functionality

Pros:

What I liked most about the software is that I am able to see the status of every invoice/purchase orders from our customers by including it in our process workflow.

Cons:

What I liked least about this software is that it can't import to excel a summary that I wanted to but for the price it is completely acceptable.

Reasons for choosing DoneDone

Scalable

Verified

Reviewer

Education Management

11-50 employees

Used weekly for less than 12 months

Review source

Reviewed September 2022

DoneDone - Easy to use.

We're very pleased with DoneDone. Recently we integrated a support email address to a DoneDone Project. Since our customers already have a support email address they use there was no need to have our customers use a different email address. DoneDone will create a new Issue for each new incoming email. Issues are assigned to a Fixer and a Tester. A user can send email replies to the original 'poster' as well as adding internal notes to the Issue. Priority and Status can be changed by a user with necessary permissions assigned to a Project.

Ratings Breakdown

Ease of use

Functionality

Pros:

The web based system is easy to use and has a straight forward user interface.

Cons:

Right now I don't have access to the newer DoneDone 2 using my existing credentials.

Verified

Reviewer

Human Resources

51-200 employees

Used weekly for less than 12 months

Review source

Reviewed November 2017

A great way to track issues

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

When relauching our website I was introduced to DoneDone and was very impressed by how it works, and how easy it is to use! I was so impressed that I bought it on to our company for internal use when testing our SaaS product. The price is awesome, too!

Cons:

I haven't had much interaction with customer support, but when I did it was a tad slow and quite a bit of back and forth to get a resolution.

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