Incident IQ 2026: Benefits, Features & Pricing

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Overview
Pricing and Plans
Features
Integrations
User Reviews

Overview

Incident IQ

4.6

(41)

Pricing

Pricing available upon request

About Incident IQ

Incident IQ is a workflow management solution built by K-12, exclusively for K-12.

Headquartered in Atlanta, GA, Incident IQ is 130+ strong and made up of former educators, K-12 IT technicians, and district leadership. Our platform is designed to specifically meet the unique IT needs we experienced firsthand in our classrooms and districts.

With thousands of learning devices spread throughout student homes, bare bones ticketing and inventory solutions will no longer suffice. K-12 IT support teams need tools that are built for the job.

From help desk ticketing and asset management to HR and Facility workflow management, Incident IQ has revolutionized the way K-12 school districts provide and manage services. Our results speak for themselves: 98% of customers renew their Incident IQ subscription every year. Check out our content below to see our platform in action!

Incident IQ takes a holistic approach to supporting technology in schools and is differentiated from competition in two primary ways:

Our focus on K-12 allows Incident IQ to be tailored to the specific needs of education. Our support apps and integrations go further to help districts support the 21st-century cl...

Incident IQ Screenshots

Incident IQ Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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Incident IQ Features

Popular features found in Facility Management
Alerts/Notifications
Calendar Management
Facility Scheduling
Inspection Management
Inventory Management
Maintenance Scheduling
Preventive Maintenance
Reporting/Analytics
Space Management
Vendor Management
Work Order Management
More features of Incident IQ
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Escalation
API
Asset Assignment
Asset Lifecycle Management
Asset Tracking
Audit Management
Audit Trail
Automated Routing
Automated Scheduling
Barcode/Ticket Scanning
Barcoding/RFID
Check-in/Check-out
Classroom Management
Contract/License Management
Cost Tracking
Customer Database
Customizable Branding
Customizable Fields
Customizable Forms
Customizable Reports
Customizable Templates
Data Import/Export
Data Synchronization
Digital Signature
Document Management
Document Storage
Electronic Payments
Email Management
Email Templates
Employee Database
Equipment Maintenance
Equipment Management
Equipment Tracking
Event Calendar
Facility Asset Management
Facility Management
Fixed Asset Management
Forms Management
Funding Source Tracking
Historical Reporting
Independent/Private
Inventory Auditing
Inventory Control
Inventory Optimization
Inventory Tracking
IT Asset Tracking
K-12
Knowledge Base Management
Location Tracking
Macros/Templated Responses
Maintenance Management
Mobile Access
Monitoring
Multi-Channel Communication
Multi-Location
Online Calendar
Online Payments
Order Management
Parent Portal
Parent/Student Portal
Performance Metrics
Prioritization
Product Identification
Purchase Order Management
Real-Time Chat
Real-Time Data
Real-Time Notifications
Reminders
Reporting & Statistics
School District
Search/Filter
Self Service Portal
Service History
Service Level Agreement (SLA) Management
Single Sign On
Status Tracking
Student Management
Student Portal
Surveys & Feedback
Tagging
Task Management
Technician Management
Third-Party Integrations
Ticket Management
User Management
Workflow Management
Work Order Creation

Incident IQ Integrations

Jamf School

Chrome Remote Desktop

Duolingo

Quizlet

RapidIdentity

Blackbaud CRM

See all 26 integrations

Incident IQ User Reviews

Overall Rating

4.6

Ratings Breakdown

59%

41%

Secondary Ratings

Ease of Use

4.6

Value for money

4.7

Customer support

4.6

Functionality

4.6

James R.

Verified reviewer

Marketing and Advertising

11-50 employees

Used daily for less than 2 years

Review source

Reviewed August 2023

Critical database and document management platform

It keeps our team members updated on all organization matters. It provides effective information on performance and individual contribution of all the company employees.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This is the most reliable tool for employee database configurations and performance tracking. It has secure document governance tool that protects individual member information. The self-service portal saves time and cost of registration for new employees.

Cons:

Incident IQ has not failed us since we deployed it. It has maintained substantial performance throughout.

Jacob R.

Verified reviewer

Information Technology and Services

5001-10000 employees

Used daily for less than 6 months

Review source

Reviewed October 2024

IIQ is saving us time and money.

It has been incredible. The overall product is wonderful. It has saved so much time with our team since using it. It is super simple to use.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Ease of use. Super simple to set up for the organization. Streamlined interface. Ease of importing users and inventory into the system. Customer support.

Cons:

I have not found a single thing that I do not like about this product since using it.

Reasons for switching to Incident IQ

Cost and not happy with the structure of the product.

Daniel P.

Verified reviewer

Education Management

1001-5000 employees

Used daily for less than 2 years

Reviewed July 2022

Love the product but needs polishing

Handling high volume of technology, tech transactions, and tech support requests. Great tools to generate reports. It has improved our workflows and given us much better visibility into our technology and its whereabouts.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

It was a huge step from our previous system. App integrations, powerful filtering and reporting tools, and automation is what impressed me the most

Cons:

Features were often buggy, notification system was overwhelming for users, tech support was not always able to solve issues.

Reasons for choosing Incident IQ

IIQ was a more modern system

Reasons for switching to Incident IQ

IIQ was a more modern system

Stephanie G.

Verified reviewer

Education Management

501-1000 employees

Used daily for more than 2 years

Reviewed June 2022

Incident IQ =Efficiency

I can't say enough good things about this system!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

- The rules in the ticket system saves us a lot of time. I am all about efficiency since we do not have the staff to fulfill all of the duties this helps us tremendously. When our site point of contacts enter tickets the rules allow more efficiency to route to the proper team. This helps better organization of tickets. - Reports are a plus for us. There are many reports we can run. Without reports we can't determine needs in our system -Asset tracking is another plus! The system is built for different roles to update their assets. We have a dedicated person at each of our sites for inventory and this has made it much for efficient. -Having the ticket assigned to an asset is an awesome way for us to keep track of student & staff damages, etc. We love the new fee feature that is assigned to users. -Ticketing roles better assist us with our point of contacts at each site. They are able to enter tickets and then route them to us. Having the ability for our teachers to enter tickets and then route to our site point of contacts has helped in many ways. -Knowledge Base has helped us store instructions and other docs for our users. -Support is awesome!

Cons:

We don't have any cons about this system. When we like to have something added or feature request, we just enter our submission and a lot of times IQ is updated within a few months of the submission.

Reasons for choosing Incident IQ

Incident IQ had more features, more organized , user friendly

Reasons for switching to Incident IQ

Everything in the pros about iq school dude did not offer

Jack L.

Verified reviewer

Primary/ Secondary Education

51-200 employees

Used daily for less than 12 months

Reviewed June 2022

Incident IQ is great!

Overall the system has been great! It's easy to use but also provided the level of detail that we need to manage everything from our help desk to our inventory.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

Implementing Incident IQ has simplified the management of our school technology. The help desk seems simple to use but has some powerful tools that make the process of responding quickly to help request easy. The asset and inventory system has simplified assigning and tracking device use along with any associated issues related to that device or user.

Cons:

The biggest issue we have with Incident IQ is how it handles lable printing. At this time Incident IQ only supports printing labels from a thermal printer. We would like to see it start supporting printing from more sources like Avery labels.

Reasons for choosing Incident IQ

Incident IQ was built specifically for schools and the asset and inventory management on top of the help desk software was what we were looking for.

Reasons for switching to Incident IQ

The system did not provide the level of detail we wanted and we could never get any of the customization options to work correctly for us.

Matt B.

Verified reviewer

Education Management

501-1000 employees

Used daily for less than 2 years

Reviewed June 2022

Ongoing updates--in a good way!

Overall it's a fantastic product with a wonderful team of devs. Highly recommend to any K-12 district team.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

IIq is a fantastic baseline for our tech department--keeps workflows in order and gives a great, high-level dashboard. It integrates with everything, or it's on the roadmap. Which in this case usually means within a quarter. They are forever adding USEFUL features-- not buttons for the sake of buttons, but stuff we often say "oh hey, i hadn't thought of that but I'll for sure use it!"

Cons:

There's a lot to process on the agent side--comment button isn't the most logical spot, requires a number of steps that seem like busywork. Overall it's good logging but it's troubling that some things can't be required and others can't be ignored.

Reasons for choosing Incident IQ

more education-focused than others, better developed for what do day to day without all the sox type tools

Reasons for switching to Incident IQ

Solarwinds123..and iiq was just that much better.

Matt W.

Verified reviewer

Education Management

501-1000 employees

Used daily for less than 6 months

Review source

Reviewed November 2020

Review for IncidentIQ

Overall, this is a good system and I am happy with it. If they were to fix some of the items I mentioned above, I would really love this system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I have really liked several features in IncidentIQ. I love the reporting/analytics, and the fact that I can tap into the API to pull out even more data. I like the ticket management window and find it intuitive and easy to use, and I love the ability to create my own ticket filters and add them to my dashboard. I also love the built-in remote ticket support, the ability to tie tickets to specific devices, locations, and users with a single click, and the system status dashboard. Another thing that has been very nice is the integration with Google (for account management and authentication), and JAMF and Google Admin (for asset/inventory management).

Cons:

This is a very good ticketing system, and they are OH SO CLOSE to being really great. There are just a few little things that they didn't get quite right, and some of them make me scratch my head a little. For instance, the Knowledge Base would be super useful, but the text editor is pretty pathetic. In today's world, adding a true rich-text editor that can be used to create the knowledge base articles should be a no-brainer. Also, I wish we could add external email recipients when we comment on a ticket, and that when we attach a file to a comment, the attachment would be included in the email, rather than the person having to login to IncidentIQ to see the attachment. Another thing that I long for in this system is a way to clearly see when someone has added a new comment to a ticket. Currently, there is no indicator of any kind that a comment has been added. You just have to keep opening the ticket again and again to see if the requester has responded. Finally, setting up issue categories, issue types, etc. is a bit confusing, and I really wish we could edit the 4 main categories to be something more intuitive for our users. Most users have no clue what "Provisioning" is, for example.

Reasons for switching to Incident IQ

The thing that started us looking was we needed better reporting/analytics, and to get the kind of reporting/analytics we needed in FreshService would have cost us a lot of money. Once we started looking, we liked several of the features offered by IncidentIQ, as I mentioned above.

Matt D.

Verified reviewer

Education Management

51-200 employees

Used daily for less than 2 years

Reviewed June 2022

Incident IQ solves a lot of problems gracefully

This software solves problems. When we need it, support is as responsive as any software I've ever used, and they've never made me feel dumb for missing something obvious. There's a lot of work getting it set up, but taking the time to get it right will leave you with an integral system.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

The software combines a lot of solutions, and does it well. Asset management and ticketing in the same package make for a great combination. It integrates well with system we're already using and replaced quite a few of them at a better price.

Cons:

Setup and implementation needs to be a more thoughtful process. Despite the introductory training, I was setting things up before I really understood what I was doing, and I'll occasionally see echos of some early mistakes even now.

Reasons for choosing Incident IQ

It's Education focused. Everything else felt like trying to shoehorn our use-case into something that didn't quite fit.

Reasons for switching to Incident IQ

Asset management and ticketing in one.

Verified

Reviewer

Education Management

501-1000 employees

Used daily for less than 12 months

Review source

Reviewed November 2020

Still learning the system

The transition has been harder than we anticipated, but we are learning more about the system every day.

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

I run the IT team for a small school district, and we transitioned to this product because it incorporates the management of service requests and the inventory. It is much more user friendly with icons and inventory tied to users. Overall, this is the best system we have used so far.

Cons:

The data reports are good, but it would be nice to have more robust data mining options and data exporting. The transition from our old inventory to this program was not as smooth and seamless as we were led to believe and some of the sync options have causes some issues with accurate inventory (it syncs from JAMF to iiQ, but not back).

Reasons for switching to Incident IQ

We wanted a system that connected our inventory to our tickets.

Josh H.

Verified reviewer

Education Management

201-500 employees

Used daily for less than 12 months

Reviewed July 2022

Great product!

Ratings Breakdown

Ease of use

Value for money

Customer support

Functionality

Pros:

This system was pretty straight forward to setup and their knowledge base videos were a huge help when figuring out what all needed to be setup. We went from a spreadsheet inventory to all online and will never go back!

Cons:

The linked assets feature is a little under developed in terms of checking in/out. We would love to be able to check accessory devices like chargers in/out with the device for easier tracking instead of having to scan both items.

Reasons for switching to Incident IQ

Their system was super old and outdated missing lots of modern day integrations.

Showing 1 - 10 of 41 Reviews

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