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Aircall vs CallRail

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Updated February 25, 2026

Aircall vs CallRail: Which is best for you?

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1 million+ businesses helped
2 million+ verified software reviews
Starting Price
$40.00

per month

$50.00

per month

Free Trial
Free Version
Screenshots
and Demo
Product Screenshot
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Product Screenshot
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Top Rated
  Features
IVR
4.75
Recording
4.69
On-Demand Recording
4.67
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Lead Capture
4.86
Call Routing
4.67
Call Recording
4.50
See All
Integrations
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HappyFox BI
Microsoft Teams
Microsoft Teams
Avoma
Avoma
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Kissmetrics
Kissmetrics
Wix
Wix
Marin Software
Marin Software
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Pros / Cons
  • I like that it has a phone app as well as a desktop app as it helps to offer calls which suits our device preferences.
  • Now I'm having an incredibly hard time cancelling. When I was signing up, the sales rep promised that I can cancel anytime and when I asked for that in writing he declined but said he would be able to cancel on my behalf if ever needed.
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  • I loved CallRail's simplicity. While it may not have all the bells and whistles of a major platform, it's simplicity allows it to be the perfect option for an entry level business needing a solid call platform.
  • Teaching other team members and sharing account access has been a little difficult, also generating reports can be challenging.
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Ease-of-Use
Highest performing feature
in the comparison
4.5/ 5
4.4/ 5
Value for Money
4/ 5
Highest performing feature
in the comparison
4.3/ 5
Customer Support
4.1/ 5
Highest performing feature
in the comparison
4.3/ 5
Functionality
4.1/ 5
Highest performing feature
in the comparison
4.3/ 5
Support Options
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training Options
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
FrontRunners
FrontRunners 2024
FrontRunners 2023
Advisor
  Recommendations
N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployment Options
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad